I ordered a very original item from eBay, but ran into problems: the item was not as described at all and had minor damage that appeared to have occurred during shipping. I filed a complaint and an eBay employee listened attentively and promptly resolved the situation. That made me very happy. I wonder if it's important to you that the site responds effectively to complaints or not? I look forward to your responses!

Of course, it is important that the site responds effectively to complaints, as in the case of ebay complaints. This maintains trust and comfort in shopping. Prompt resolution creates a positive experience for customers and strengthens the reputation of the platform. I am only "in favor" for this kind of company performance.