In this day and age, with the development of the internet ecosystem, a multitude of industries have experienced an increase in consumer complaints. The restaurant business, online retail, and the travel industry are just a few examples. To assess the state of the industry and learn about potential problems, it's helpful to turn to online reviews. They provide first-hand insights from real users. For example, a friend of mine recently ordered a product from a well-known online retailer and found a lot of negative reviews about their delivery service. This made him reconsider his choice and turn to another vendor. Therefore, when looking for information about consumer complaints, an
online review survey can be an important resource for making informed decisions.