JL Motoring Sent the wrong part. Doesn't care. DONT DO BUSINESS WITH THEM

So I bought a trunk lid from JL Motoring for my M3 E92. CSL Style.

I'm based in Brazil. So a long time for the part to get here. A lot of expectation.

Part arrived. They sent the wrong model.

They sent me an Amuse Ericsson style. Not that I find it ugly. I just like the CSL style better and I paid for it. I wanted the CSL trunk on my car not the Amuse Ericsson.

On top of that this is a costly mistake for me, since I have to pay huge shipping fees to get the part down here and also big import duties.

Alright so I send an email to JL, reporting the problem. Hoping to get anything, at least an explanation, maybe an apology. Maybe a partial refund. Something.

Actual response(uploaded the image for evidence):
"Hey
We really do not know why you get the different trunk. We had A style trunk out of stock for a while. We can offer $50 discount and extra discount for future order. Thanks. "

I even tried harder and sent a second email saying that it was a really disappointing answer and explaining my problem and costs further, hoping to get something better.

No response.

STRONGLY advise to not do business with them.

Quite unfortunate

Not good for JL-motoring, horrible business practice.

They're horrible. I ordered a part a month ago that was on 7 day back order and still have not received it. I have requested a refund multiple times and haven't received it yet as they just keep saying it will ship soon. Can't file another PayPal claim because they refunded my shipping amount already when I filed the first claim.

Curious how this ended. Seems I may end up being another JL motoring victim. Uhhh