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      04-03-2014, 10:57 AM   #1
rc-5juan
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JBSPEED Buyer Beware

Unhappy with the level of customer service I received from vendor JBSPEED.

Ordered set of silver M3 pedals on March 8th. Contacted Brian on March 15th to inquire on where they were and why I had not received them. He said they would ship in the next week. Contacted him on March 24th, and he said he still did not have an ETA. He offered black pedals or the AC option in silver. I told him I still wanted what I ordered.

Contacted him today (4/3) and still not ETA on pedals. He refunded my money and told me he would contact me when the silvers were actually available.

Held my money for almost a month, with no product or accurate updates on when product would arrive. Buyer beware, or at least ensure product is in-hand before making a purchase with JBSPEED.
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      04-03-2014, 06:33 PM   #2
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I actually had the same exact problem with another part I ordered from them. After two weeks of him "checking " I just asked for my money back. He sent it back right away then tried to sell me a different product he had in stock.
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      05-18-2014, 07:48 PM   #3
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Some things they bring in from overseas so expect up to a 60 day wait which isn't that bad. You waited 21 days which IMO is nothing. Be patient.

I have ordered from them and overseas items and they took a couple weeks to arrive but they did and in excellent condition.
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      05-18-2014, 09:52 PM   #4
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Quote:
Originally Posted by Endless619 View Post
Some things they bring in from overseas so expect up to a 60 day wait which isn't that bad. You waited 21 days which IMO is nothing. Be patient.

I have ordered from them and overseas items and they took a couple weeks to arrive but they did and in excellent condition.
So they probably just make a markup on the ebay items we could buy ourselves since those are from china as well
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      05-20-2014, 05:31 PM   #5
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I ordered and paid for Non Vac High Kick rear spoiler on 5/8. It was delivered today, and installed today. Email communications were sufficient and tracking number provided. It came from Taiwan and looks fantastic, fitment is great, zero complaints.
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      08-07-2014, 10:28 AM   #6
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I bought the CF grills after installing them a couple days later they bubbled up.
I sent pictures to Brian Tsai, after seeing them he told me to ship them to a CA.
address. After about a two weeks I received the news ones and they look great.
Got to remember UPS ground took 4 days out to CA.
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      08-07-2014, 11:04 AM   #7
Heinz2811
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I bought the Pedals from Brian Insider of 3 Weeks the arrived Great Sevice from this Guys.
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      08-10-2014, 03:05 PM   #8
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Quote:
Originally Posted by rjd598 View Post
So they probably just make a markup on the ebay items we could buy ourselves since those are from china as well
^ this. If you're buying little cosmetic pieces use iND or EAS. You don't save that much and the quality is always better with those vendors. You drive an M3! Don't fake the funk
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      09-17-2014, 10:17 PM   #9
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Same here!!!
Holding my money for over 3 weeks and then telling me there is damage on my order, they were willing to refund me 10% due to long time waiting+ damage. I just canceled order and asked for the full refund.
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      09-28-2014, 01:05 PM   #10
lasani1121
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No issues with JBSpeed

I purchased carbon fiber splitters, spoiler, hood vents and mirror caps for my e92 (Sept 2014). Brian was very responsive via email. However, it did get irritating because I would have rather spoke to a person to resolve my issues. I think JBSpeed is a single person online shop and Brian needs to pay closer attention to customer satisfaction (which I also stressed to him via email). I would have preferred him to be more proactive in providing information to the customer about the order as opposed to the customer asking for it because it was either not given or provided late.

With that said, I got my order and one of the splitters was cracked. I had to take pictures of the item, the box and after exchanging emails I got my replacement. Turn around was quick but the email exchange was irritating.

Overall I am satisfied because the products I purchased were exactly as advertised and received a replacement for the damaged item.

I would definitely recommend Brian to other buyers.
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      10-17-2014, 12:59 AM   #11
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i order off of brian grills,side grills,reflectors,hood vents and mirror caps on sunday of a long weekend they arrived today (4 days later) packaged well and no flaws in fitment or quality, i would definitely recommend him to anyone looking to save a few bucks on carbon fiber upgrades
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