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      11-28-2013, 12:32 AM   #1
MDIAU
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Thumbs down Do not order from Mfest online

Hey everyone just a little warning as I hate to come across in this manner. My order #1321 was placed on Nov 16 for a simple Mfest decal. After a week and half I checked the status and it's still processing. I have repeatedly emailed sales@mfest.com for an update regarding my order. Today I was browsing on the forum and came across mfest online forum and registered so I could simply ask my question under the Mfest unanswered emails posted by fellow members. Just 30 mins ago when I tried to login hoping someone from mfest would have an explanation I discovered I was 'Ban'?!
For a simple $15 decal this has been VERY disappointing. Poor customer service, no communication whatsoever is not acceptable. I have opened a dispute with paypal regarding this matter. I have bought numerous merchandise from iND and EAS and have never had a problem. $15 dollars MFest come on!
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Last edited by MDIAU; 11-28-2013 at 05:02 PM.
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      11-28-2013, 03:26 AM   #2
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Thats weird..I too purchased an Mfest decal 7 days ago (#1329), and I have checked every single day to see progress, and it still says Processing. I wasn't really worried until I saw this thread..I think I'll give it till Friday, maybe its in the mail already

Last edited by System Of A...; 11-28-2013 at 03:33 AM.
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      11-28-2013, 04:08 AM   #3
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Quote:
Originally Posted by Dashman View Post
Scam?
they've been selling the decals for a long time now. i got mine back when their online site wasn't even up. op hope you get this figured out they were super helpful back in the day when i had trouble with one of my orders
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      11-28-2013, 07:15 AM   #4
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Quote:
Originally Posted by rjd598 View Post
they've been selling the decals for a long time now. i got mine back when their online site wasn't even up. op hope you get this figured out they were super helpful back in the day when i had trouble with one of my orders
Trust me, Im very much looking forward to the decal but what lead me to start this post was because I'm concerned after I asked a simple "non offensive" question regarding my order "1321" on MFEST forum led to me being banned from the board.

http://www.mfestforum.com/forum/show...t=16591&page=2

My username is also MDIAU on Mfest forum and I simply asked a question and hoping the person in charge whoever it was could act responsibly enough and update me the "processing" status. Due to the Mfest admin who banned me for asking a question, I have moved on and contacted PayPal and claimed a refund
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      11-28-2013, 11:18 AM   #5
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And you still want to sport their decal?
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      11-28-2013, 12:16 PM   #6
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Quote:
Originally Posted by MDIAU View Post
Trust me, Im very much looking forward to the decal but what lead me to start this post was because I'm concerned after I asked a simple "non offensive" question regarding my order "1321" on MFEST forum led to me being banned from the board.

http://www.mfestforum.com/forum/show...t=16591&page=2

My username is also MDIAU on Mfest forum and I simply asked a question and hoping the person in charge whoever it was could act responsibly enough and update me the "processing" status. Due to the Mfest admin who banned me for asking a question, I have moved on and contacted PayPal and claimed a refund
You made the right move for sure that's just absurd they would ban you and don't reply to your emails. If I had an extra decal I would gladly send it over but unfortunately I don't :/. Maybe try ebay or ask around so you don't have deal with them directly.
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      12-02-2013, 06:11 PM   #7
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Quote:
Originally Posted by spdy330 View Post
And you still want to sport their decal?
would hope not!!!!!!!!
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      12-02-2013, 07:48 PM   #8
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I may be uninformed, but I believe that some of the members (maybe all of them) are in the Philippines helping to give relief after the typhoon? Could be the reason for the delay?
However I do know that after last MFEST, things have been a little rough when purchasing from them.
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      12-02-2013, 08:45 PM   #9
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Their customer service is lacking and communication is poor.
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      12-02-2013, 09:59 PM   #10
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Quote:
Originally Posted by Dashman
Quote:
Originally Posted by M3ANMACHINE View Post
I may be uninformed, but I believe that some of the members (maybe all of them) are in the Philippines helping to give relief after the typhoon? Could be the reason for the delay?
However I do know that after last MFEST, things have been a little rough when purchasing from them.
Unacceptable. A nobel cause helping with the disaster efforts there, but you can't just leave existing customers twisting in the wind like that.
Agreed and to ban me for simply asking a question regard MY order that I had PAID for is unreasonable.........
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      12-02-2013, 10:07 PM   #11
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My order from 2 weeks ago is still processing ~_~ what do i do now?
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      12-02-2013, 10:23 PM   #12
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Quote:
Originally Posted by Dashman View Post
Unacceptable. A nobel cause helping with the disaster efforts there, but you can't just leave existing customers twisting in the wind like that.
Obviously it's not acceptable. I was just trying to shed some light on WHY there might be delays.

I can't imagine that payments would actually be "processed", without having someone make sure that the orders were being fulfilled.

Nonetheless, good luck, guys.
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      12-03-2013, 12:10 AM   #13
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Quote:
Originally Posted by System Of A... View Post
My order from 2 weeks ago is still processing ~_~ what do i do now?
Have you been charged? If you haven't... move on. If you have, then dispute it.
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      12-03-2013, 12:33 AM   #14
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Quote:
Originally Posted by tinman831 View Post
Have you been charged? If you haven't... move on. If you have, then dispute it.
Yes I got charged the day I pressed purchase.

I don't want to dispute it , I just want the decal. So if youre reading this chris then just send it asap, thanks!
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      12-06-2013, 09:23 PM   #15
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Their entire website is down.

http://mfestlab.com

The fuck man
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      12-06-2013, 09:36 PM   #16
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Quote:
Originally Posted by System Of A...
Their entire website is down.

http://mfestlab.com

The fuck man
Unbelievable...dispute it bro. I rather donate my $15 to families in the Philippines then some scumbag SOB. If you're reading this pray to god that you never run into me here in VA.
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Last edited by MDIAU; 12-06-2013 at 09:43 PM.
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      12-06-2013, 09:43 PM   #17
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Quote:
Originally Posted by MDIAU View Post
Unbelievable...dispute it bro. I rather donate my $15 to families in the Philippines then some scumbag SOB. If you're reading this pray to god that you never run into me here on VA
The thing is, I see Chris a few times a year..they have booths at events that they are regularly a part of such as bimmerfest, accessory fest at pacific bmw (which happens multiple times a year) and at these booths they sell these stickers and lanyards, but they dont have custom colors that often or in a high volume. So how the fuck is he going to hold a booth and sell casually to enthusiasts holding a straight face after this lack of customer service and product in general? I mean I wouldnt be mad if he announced something mentioning there will be mass delays, but deleting my thread on their forum 4 minutes after I posted it, and shutting down their other website?
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      12-06-2013, 09:58 PM   #18
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Quote:
Originally Posted by System Of A... View Post
The thing is, I see Chris a few times a year..they have booths at events that they are regularly a part of such as bimmerfest, accessory fest at pacific bmw (which happens multiple times a year) and at these booths they sell these stickers and lanyards, but they dont have custom colors that often or in a high volume. So how the fuck is he going to hold a booth and sell casually to enthusiasts holding a straight face after this lack of customer service and product in general? I mean I wouldnt be mad if he announced something mentioning there will be mass delays, but deleting my thread on their forum 4 minutes after I posted it, and shutting down their other website?
same thing happened to me, BANNED me for asking a simple question regarding the status of my order. Nothing offensive just asking a damn question. Had to use my wifes laptop to check the MFCUK forum since my IP address from the Iphone had been recorded
This is ABSOLUTELY ridiculous and never I have felt this way in 20 years of being an automotive enthusiast.

WHOEVER this guy is "chris?" if he is in indeed behind "MFCUKlab" needs to come out and apologize to every single customer that u F-ed up
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      12-07-2013, 12:49 AM   #19
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While I agree with you that something like this isn't acceptable….. you seem to get a little too annoyed/bothered/angered over a $15 decal….. if you're this unhappy with them, just file a dispute/chargeback, easy-peasy. There are more important things in life to get worked up over, don't let something like this get to you so much, it's not worth it.

(FYI I've never ordered from Mfest, but I have met the guys involved with it a few times and they've been cool enthusiasts to hang out with).
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      12-07-2013, 01:18 AM   #20
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It doesn't matter if it's 15 bucks or 20000..
It's the principle
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      12-07-2013, 07:40 AM   #21
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It's the feeling of being cheated that bothers me and the fact that they did everything possible to steal $15 from a customer is just absurd. What a disappointment in these guys. I owned two restaurant business in va and one being a franschise. I would never do that in a million years to my customers. Like the guy above my post, it's about the principle that matters and I want to share with you all how pathetic and embarrassing these so called enthusiast are.
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      01-09-2014, 01:34 AM   #22
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Sorry to hear that happened to you. I've been a follower of MFEST for a long time, and never had any problems with my orders. It's true they were busy helping out people in the Philippines, and I heard they're relocating their office as of the moment. But anyway, I hope you get this square away with MFEST.
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