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      01-18-2018, 10:53 PM   #1
al3xander
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I work as a service advisor at a BMW dealership and I have met and dealt with some interesting people in my short time with BMW (almost 2 years now) I mostly enjoy my job but i do get the occasional difficult customer who makes me want to pull my hair out

Ask me anything you'd like and I'll answer to the best of my ability!
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      01-18-2018, 11:01 PM   #2
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After I check in for service , can I stroll into the service bay, watch the tech work on my car and eat my fried egg sandwich at the same time? Or does that vary from dealer to dealer.













On a serious note, do techs use torque wrench’s or speed guns when putting wheels back on? Are there specific techs for just ///M vehicles?
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      01-18-2018, 11:08 PM   #3
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What is your take on replacement rod bearings? Necessary or blown out of proportion?
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      01-18-2018, 11:09 PM   #4
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Originally Posted by clutchdj View Post
After I check in for service , can I stroll into the service bay, watch the tech work on my car and eat my fried egg sandwich at the same time? Or does that vary from dealer to dealer.
Definitely not, we don't allow anyone who isn't an employee in the shop or anywhere near a tech and his bay to watch them work . If you were to be injured for any reason while in the shop we can be held liable. The only time a customer is allowed to walk into the shop near a bay is if they are accompanied by a dealership employee. I have walked customers to their car while on a lift to show them a certain failure/damage or if they just need to grab something out of their car
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      01-18-2018, 11:15 PM   #5
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Quote:
Originally Posted by clutchdj View Post
After I check in for service , can I stroll into the service bay, watch the tech work on my car and eat my fried egg sandwich at the same time? Or does that vary from dealer to dealer.















On a serious note, do techs use torque wrenchís or speed guns when putting wheels back on? Are there specific techs for just ///M vehicles?
I see the techs using air guns to remove wheel lugs but never to put them back on, always torque wrench to put back on. We don't have any specific M techs. All of our techs work on all of the various models.
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      01-18-2018, 11:17 PM   #6
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Originally Posted by FrozenAg View Post
What is your take on replacement rod bearings? Necessary or blown out of proportion?

I don't have a lot of e9x M3 customers and the few I do have, haven't had any rod bearing issues. The S65 was really the only engine I recall people having rod bearing issues and I haven't seen one yet.
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      01-19-2018, 12:40 AM   #7
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If a new car under warranty is brought in for a scheduled service without issues and the Tech plus you notices a RaceChip, etc plugged into the Tmaps, what is your reaction ?
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      01-19-2018, 12:57 AM   #8
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Originally Posted by onfireX5 View Post
If a new car under warranty is brought in for a scheduled service without issues and the Tech plus you notices a RaceChip, etc plugged into the Tmaps, what is your reaction ?
I have had many customers come in for routine schedule warranty maint. With JB4's/ other piggy back tunes and the techs have noticed them but if you're just in for oil change/filters/brakes Or any basic maint. we don't care
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      01-19-2018, 01:31 AM   #9
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      01-19-2018, 01:46 AM   #10
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So what have you seen in the way of N55 or other engines with damage attributable to some kind of tune, be it piggyback or flash? The N55 seems like a very durable platform, so curious what you have seen.

Also I am curious how often you notice that a car has had a tune but the tune was removed prior to service. I'm actually not in that boat, since my JB4 was intalled when BMW N/A got involved with an unrelated warranty repair so I am probably 'flagged' now. I was honest with the SA and we had a discussion about all the mods I had on the car. Not like I was trying to hide anything, since I figured BMW has the ability to pull all kinds of info out of the DME not available with standard tools.
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      01-19-2018, 01:48 AM   #11
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What you think of tuning Ms? Have you seen any issues/problems with tuned Ms? Dinan expression, comments?
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      01-19-2018, 01:56 AM   #12
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Quote:
Originally Posted by al3xander View Post
I don't have a lot of e9x M3 customers and the few I do have, haven't had any rod bearing issues. The S65 was really the only engine I recall people having rod bearing issues and I haven't seen one yet.
S54 too.
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      01-19-2018, 02:51 AM   #13
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Ignition Coil question for a 2011 e91 N52. Is there a preference for Delphi over Bosch? Or better yet if my engine has a tune and upgraded power should I use a higher performance coil? Iím getting a misfire and I believe itís from the higher power from the tune and engine mods. Thank you
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      01-19-2018, 03:24 AM   #14
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So really how common are charge pipe failures on stock vehicles and why isnít BMW issuing a recall/replacement yet?
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      01-19-2018, 04:25 AM   #15
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Quote:
Originally Posted by al3xander View Post
I work as a service advisor at a BMW dealership and I have met and dealt with some interesting people in my short time with BMW (almost 2 years now) I mostly enjoy my job but i do get the occasional difficult customer who makes me want to pull my hair out

Ask me anything you'd like and I'll answer to the best of my ability!
You have a pm
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      01-19-2018, 09:56 AM   #16
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Quote:
Originally Posted by M235SDCA View Post
So what have you seen in the way of N55 or other engines with damage attributable to some kind of tune, be it piggyback or flash? The N55 seems like a very durable platform, so curious what you have seen.

Also I am curious how often you notice that a car has had a tune but the tune was removed prior to service. I'm actually not in that boat, since my JB4 was intalled when BMW N/A got involved with an unrelated warranty repair so I am probably 'flagged' now. I was honest with the SA and we had a discussion about all the mods I had on the car. Not like I was trying to hide anything, since I figured BMW has the ability to pull all kinds of info out of the DME not available with standard tools.
I have not had any of those situations arise where we had a customer who had a tune or a modified car and also had some type of drivetrain or engine damage and tried to have a warranty repair done. the n55 specifically is not an engine that is listed on Teile Clearing so in the event of a catastrophic failure to the engine and it needs to be replaced under warranty we can move forward and replace the engine and bmw does not need to be involved in the process.

Quote:
uniqueMR What you think of tuning Ms? Have you seen any issues/problems with tuned Ms? Dinan expression, comments?
again I have not really had any situations with Tuned vehicles coming in and needing repairs which were a direct result of a tune/flash. I did have one customer who did had an e92 m3 which was still under factory warranty and he was second owner and did not know the vehicle had a stroker dinan engine in it (auction purchase). car had some engine ticking sounds he felt was not normal, car was due for an oil change as well and as our tech drained the oil and pulled the filter he found lots of metal shavings in the oil and filter. dinan took care of the whole repair, sent us a brand new engine which they had re stroked and shipped it over and we installed it. paid for all labor. dinan customer service is top notch and they made sure the dealership was well paid for the time we spent swapping the engine and all components.



Quote:
dr.roro So really how common are charge pipe failures on stock vehicles and why isnít BMW issuing a recall/replacement yet?
I have yet to see a charge pipe failure on a stock vehicle in a little under 2 years here
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      01-19-2018, 10:03 AM   #17
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So are you guys taking in cars yet for that recall that can potentially turn my 335 into a fireball on wheels?
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      01-19-2018, 10:18 AM   #18
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FlaPatsFan Ignition Coil question for a 2011 e91 N52. Is there a preference for Delphi over Bosch? Or better yet if my engine has a tune and upgraded power should I use a higher performance coil? Iím getting a misfire and I believe itís from the higher power from the tune and engine mods. Thank you
Per sib 12 18 14. For vehicles with the N51, N52 (from 4/2006), and N52K engines which have been in service for over 24 months or 10,000 miles: during the first service visit due to an ignition coil failure, replace all Bosch ignition coils with Delphi coils as indicated in ETK (March 2015).

Quote:
Originally Posted by Delta0311 View Post
So are you guys taking in cars yet for that recall that can potentially turn my 335 into a fireball on wheels?
The parts are not yet available for either the pcv valve heater or blower motor wiring recalls but we have taken in many cars in which people have opted to drop them off with us and leave them here until parts are available and have been given enterprise rental cars to drive in the mean time at no charge to them.
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      01-19-2018, 10:52 AM   #19
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Do techs beat the shit out of the car during the 1,200 mile service?

I'm about to hand mine over on Monday and I'm freaking out.



Mine's a manual, too.. What if they beat the shit out of the clutch?
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      01-19-2018, 11:04 AM   #20
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Quote:
Originally Posted by al3xander View Post
I work as a service advisor at a BMW dealership and I have met and dealt with some interesting people in my short time with BMW (almost 2 years now) I mostly enjoy my job but i do get the occasional difficult customer who makes me want to pull my hair out

Ask me anything you'd like and I'll answer to the best of my ability!
Yes
can I possibly buy a key fob at a reasonable price and program it myself w/o paying 2-3 hundred dollars?
there must be a way to synch up the chip signals from my bimmer to program the new key fob myself
similar to programming a new garage door opener
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      01-19-2018, 11:09 AM   #21
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Who is the person taking joy rides after a repair? The actual tech or some driving boy?
These people don't give a rats ass about your property. Ex. after air bag recall why was the car driven 7 miles? Service advisor states it's normal practice but I call bs.
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      01-19-2018, 11:18 AM   #22
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All these people worried about techs joy riding cars. We see these cars all day, every day. 99% of techs would never do that. Plus, why would I "joy ride" a car that is slower than my daily driver?

Most of the techs here drive nicer cars than our customers. The ones that don't, really don't care about cars or going fast.

Actually had a customer say "have a fun drive with my car" as he was handing me his keys to his four year old TL. We were standing in front of my own car, pointed at it and said "nah, I'm fine."
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