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      09-17-2013, 03:04 PM   #89
SCOTT26
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There is always a bigger picture ,

He could have done this on the IAA press day which would be in front of the auto industry elite?
Or he could have made his point outside the BMW hall at the Portalhaus which is a couple of miles away from the main entrance of the Messe.

But in situations like this and I don't know the exact situation here .
Sometimes there appears to be more ongoing than the owner is letting on when venting on a forum.

Some used to send me their problems via Forums which I have stopped doing because I will tell you why. Because on further investigation , solutions have been offered but refused with many not even contacting the dealer with a response. Some are also self- inflicted in regards to voiding their warranty.

Your first port of call and upmost responsibility lies with the dealership , they are responsible for the sale of your vehicle and its servicing. Then it will be referred to the distributor , only special cases would be taken straight to BMW AG but your distributor would intervene with your dealer in order to work to a solution.
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      09-17-2013, 03:28 PM   #90
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he obviously is not a member of e90post. If he is, I'm sure we'll get all his problems fixed aha :P
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      09-17-2013, 03:28 PM   #91
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What a tool!

Perhaps he should have rather done a street-auction for a charity. Probably would have raised more awareness to his problems.
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      09-17-2013, 03:30 PM   #92
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I had the 335i with 4 HPFP replacements. I lemon'ed it. I only had my 2006 E90 325i for a year, so I didn't find a problem with it then. My 2011 E92 M3 now has had some issues with the DCT, but nothing all that terrible. The engine runs strong, and I beat the hell out of it.

I hope the M4 won't be a headache like the 335i when I get it.
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      09-17-2013, 03:32 PM   #93
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Probably would have raised more awareness to his problems.
Nowhere close.
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      09-17-2013, 03:34 PM   #94
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So no, not all BMW dealerships are horrible, nor are their cars, but some do have issues and BMW should deal with them better.
Im sorry, but 160k car should be trouble free. This is a big money, bmw should realize that
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      09-17-2013, 03:43 PM   #95
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try explaining this video to a kid starving somewhere.
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      09-17-2013, 03:47 PM   #96
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      09-17-2013, 03:54 PM   #97
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Oh well amazingly enough all the bimmers that have gone through my family never had any major issues and all of them are still running today. Even my father's e30 3er still starts right away. As for the dealerships that varies a lot. The first dealer was simply ignorant and ran the company more or less like a grocery store while the second was truly complete opposite-professional and informative though he sort of did want to impose what the car would eventually be like. Also when my car got damaged by dump truck in february this year the service i got was more than ok though it took them a bit longer than i wished to get the car all finished. As for this italian dude well i don't know what to say that m6 with its v10 engine is simply unreplaceble. They won't built something like it ever again
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      09-17-2013, 04:10 PM   #98
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sorry ,i couldn't bear to watch it.THIS IS JUST WRONG FROM BOTH THE PARTIES.
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      09-17-2013, 04:26 PM   #99
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Quote:
Originally Posted by Feli_330i View Post
I am glad BMW is getting bad press due to their ridiculous customer service. Like many have mentioned here, once they have your money they could care less. My dealer has been pushing to get a Trade Assist on my '12 135i since April this year, but BMW NA keeps tossing the ball back and forth between their departments. In the mean time I am stuck with a resprayed (paint bubbled), fluid leaking, numerously taken apart interior, infested with rattles, electrical problem prone...."ultimate driving machine"

If I could afford the consequences that come with an action like this I would do it!! They should start taking care of their loyal customers that support their brand, not the BS that we have to deal with. Actions speak louder than words.
Agree, BMWNA just refuse to cover my case, pw pully hit the subframe AKA SIB 11 09 08, which some other people are get covered. I am having enough with them, this will be my first also the last BMW.
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      09-17-2013, 04:55 PM   #100
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I'll take the engine. My e36 needs more balls.
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      09-17-2013, 05:22 PM   #101
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I could not believe he stuck his head thru the broken window. I would not risk getting cut even with tempered glass.

Obviously more $ than brain.
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      09-17-2013, 05:51 PM   #102
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Anyone else think that considering the type of beat down, it held up pretty well? Its a tank as far as im concerned
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      09-17-2013, 06:35 PM   #103
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Quote:
Originally Posted by e92dave View Post
If his car is under warranty i dont understand why problems persist. If hes so wealthy he should slip the bmw mechanic a hundred bill to fix all the problems
That is the point, they cannot fix the car under warranty. This is more frustrating than paying to fix the car that is out of warranty. BMW brakes the contract of warranty, this is shown to the public. Thank God in US we have lemon law, I went through one hearing and started hating BMW even more.
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      09-17-2013, 06:35 PM   #104
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That's awesome! I would do the same thing if bmw or another company wouldn't help or fix the issues. I understand his frustration He did the right thing imo.
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      09-17-2013, 06:37 PM   #105
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That's awesome! I would do the same thing if bmw or another company wouldn't help or fix the issues. I understand his frustration He did the right thing imo.
I wonder if BMW has contacted him now that the video has gone viral. BMW should have responded to him sooner or bought the car back
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      09-17-2013, 06:39 PM   #106
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Quote:
Originally Posted by SCOTT26 View Post
There is always a bigger picture ,

He could have done this on the IAA press day which would be in front of the auto industry elite?
Or he could have made his point outside the BMW hall at the Portalhaus which is a couple of miles away from the main entrance of the Messe.

But in situations like this and I don't know the exact situation here .
Sometimes there appears to be more ongoing than the owner is letting on when venting on a forum.

Some used to send me their problems via Forums which I have stopped doing because I will tell you why. Because on further investigation , solutions have been offered but refused with many not even contacting the dealer with a response. Some are also self- inflicted in regards to voiding their warranty.

Your first port of call and upmost responsibility lies with the dealership , they are responsible for the sale of your vehicle and its servicing. Then it will be referred to the distributor , only special cases would be taken straight to BMW AG but your distributor would intervene with your dealer in order to work to a solution.
Agreed.
When a company sells - milions of - mass products and employs such a large workforce there's always gonna be a case of things gone wrong. It's inevatible.
Plus no matter how hard you try, you cannot reason with the customer from hell
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      09-17-2013, 06:42 PM   #107
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Quote:
Originally Posted by CrazyTiger View Post
Agree, BMWNA just refuse to cover my case, pw pully hit the subframe AKA SIB 11 09 08, which some other people are get covered. I am having enough with them, this will be my first also the last BMW.
I feel your pain dude!
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      09-17-2013, 06:44 PM   #108
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Originally Posted by 34.50 View Post
I just have to say WTF. I would never do this to any car, no matter how nice or crappy it is. If you have such a serious problem with a car, just sell it and let the next owner enjoy/deal with the car.
selling to someone else wouldn't be cool. just saying
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      09-17-2013, 06:46 PM   #109
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Smh ...as stated already more $ than brains
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      09-17-2013, 06:47 PM   #110
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Originally Posted by Niels_S View Post
He seems to be really pissed off, according to "Bild" he's going to clean his car up and then do the same thing in front of the "Bundestag" (parliament) in Berlin.


(http://www.bild.de/regional/frankfur...5832.bild.html)
I hope he does! i've had 2 shitty bmw's. i cant wait to get rid of mine
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