BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read

Go Back   M3Post - BMW M3 Forum > M3 Marketplace > Vendor Comments/Review/Feedback Forum
BPM Sport
Post Reply
Thread Tools Search this Thread
      08-08-2013, 12:02 PM   #1

Meccos's Avatar
Drives: 2011 E90
Join Date: Nov 2011
Location: Anaheim

Posts: 79
iTrader: (0)

Awesome Dealership and service associate

Just wanted to post my awesome experience recently.

about a month ago I posted a thread explaining how I ran over a metal object that damaged my transmission, subframe, cat and a few other minor things. I took car to Crevier who came up with an estimate. They worked with my insurance company, who ultimately decided they would only pay for a used transmission from a car that was deemed a total loss from an accident, even though this would ruin my warranty on the car. I argued with the insurance company with no luck.

The SA at Crevier said he would try to see what he could do. My car sat at Crevier for 3 weeks... Phone calls and emails were not returned and I was basically ignored. In fact I had to beg the receptionist there to have him PLEASE CALL ME BACK. On the rare occassion that I could actually speak with the SA, he seemed to not care much and he didnt appear to put in much effort into my case. At the end, he finally just said there is nothing he could do. I could either pay 9,000 bucks for new tranny or put in used salvaged tranny.

So I called around and got a hold of Victoria Guthery at BMW of Murrietta. Let me tell you this was the best thing i could have ever done. She told me to tow my car to her and she would work with me to get my car fixed. To make this long story short, I got my car fixed within a week. Victoria got everything fixed with new factory OEM parts (everything still under warranty). She got me huge discounts on parts and labor fees. Then she somehow got the insurance company to pay more to cover the costs for which she couldnt discount.

HUGE shout out to Victoria Guthery at BMW Murrietta (btw dealership is owned by Boris Said, who won the 24hr Nuremberg in a BMW M3. He is actually always there at the dealership and would be happy to speak to customers.)

I seriously cannot say enough good things about Victoria Guthery and her team at BMW Murrietta. If you need something done I would not hesitate to go to her...

Got my baby back and im super happy now...
Appreciate 0
      08-08-2013, 12:09 PM   #2

hova00's Avatar
Drives: E92 M3
Join Date: Apr 2008
Location: EAST COAST

Posts: 678
iTrader: (6)

Great outcome. Good to see it go the way it should have
Appreciate 0
      08-08-2013, 12:27 PM   #3
Private First Class

Drives: 2012 SSII E92 DCT ZCP
Join Date: Mar 2012
Location: Savannah

Posts: 149
iTrader: (1)

Customer service FTW!

ESS VT2 625 | Brembo 380mm F/R | Stack Gauges | Meisterschaft GT | KW V3 | Perf Steering Wheel | Challenge GT Lip | Perf CF Spoiler | CF Mirror Caps

Tundra TRD Rock Warrior
Appreciate 0
      08-08-2013, 12:33 PM   #4
///M Ryder
Grown Azz Man

///M Ryder's Avatar
Drives: 2011.5 Dinan ///M3
Join Date: Dec 2010
Location: Sugar Land

Posts: 2,502
iTrader: (5)

How dare you come on this forum and post something great about a dealership......are you nutts? Glad you got your problem solved and now have a S/A you can count on..........Phil
2011.5 E92 Dinan///M3: SSII DCT- Comp, Prem 2, and Conv Pkg, Heated Seats, Enhanced Prem Sound, Edition Grills/Gills, M Performance Steering Wheel, Carbon Fiber Performance Spoiler, BMW Pedals, Dinan Exhaust, Dinan X-Pipe, Dinan Carbon Fiber Intake, Dinan Software Tune, Dinan DCT Tune, Dinan Pulley Kit, Dinan CH-R Wheels, Dinan Carbon Fiber Strut Tower Braces, Arkym Lip, IND M5 Mirror Caps, Carbon Reflectors, Lux H8 V3, Brembo 365mm BBK
Appreciate 0
      08-08-2013, 01:47 PM   #5
Private First Class

Drives: 2009 M3 DCT Coupe
Join Date: Apr 2007
Location: el paso

Posts: 135
iTrader: (0)

saving that dealer info in case I am in the area! Thats the first I even heard anything about this dealer, may drop them an e mail.

Suggest everyone that reads this somehow let them know the good things heard and let other dealers know the bad things.

Appreciate 0
      08-08-2013, 02:05 PM   #6
W Cole

Drives: 2009 M3
Join Date: Dec 2010
Location: Newport Coast, CA

Posts: 764
iTrader: (4)

Glad it worked out for you. I too have had terrible experiences with Crevier.
Appreciate 0
      08-08-2013, 04:55 PM   #7
Lieutenant General

positiveions's Avatar
Drives: 09 MKV JETTA 2.5 & E90 M3 :)
Join Date: Sep 2007
Location: La Verne, CA

Posts: 10,523
iTrader: (1)

Send a message via MSN to positiveions Send a message via Yahoo to positiveions
That's good news.

Bottom line: to heck with Crevier BMW.
Appreciate 0
      08-08-2013, 05:32 PM   #8
M3 Dreamin'

M3forMe's Avatar
Drives: 13 E92 - AW
Join Date: Oct 2012
Location: Orange

Posts: 531
iTrader: (0)

Yet another issue with Crevier. Surprise. They have gotten way too big in my opinion and their CS is just repulsive. Glad it worked out and another lost customer of Crevier. I too converted to Shelly after a horrible issue/experience

Maybe they will eventually get it together.

2013 AW/BLK - DCT, Comp/Cold/Prem
Mods - IND Beauty kit, CF Roundels, CF Splitters, AiB Angel Eyes, EAS Exhaust Tips! B&G lowering springs
Appreciate 0
      08-10-2013, 02:05 PM   #9
BimmerPost Supporting Vendor

Charlie@McKennaBMWService's Avatar
Drives: '13 AW E92 M3
Join Date: Apr 2013
Location: 10900 Firestone Blvd Norwalk, CA 90650

Posts: 338
iTrader: (2)

Should have brought the vehicle to me!
Appreciate 0
Post Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

All times are GMT -5. The time now is 03:55 AM.

Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.,,,,,,,,, logo and trademark are properties of BIMMERPOST