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      07-29-2013, 02:26 PM   #1
808@702
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I am pissed!

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So I noticed a slow leak at my left rear tire. I have tire and rim insurance so I took it down to BMW of Honolulu. They looked at it and said there is a nail in the tread . So the s/a was acting like he had no record of my insurance, and the replacement cost for 1 tire is $625.00!!! I bought the 4 tires new in Las Vegas for $1500.00. And he is trying to sell me 1 for $625.00! I pay every month for the insurance and he doesn't want to honor the policy. I am pissed!
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      07-29-2013, 02:29 PM   #2
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Welcome home
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      07-29-2013, 02:30 PM   #3
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When I had the tire insurance the dealer always would give me the run around, in the end they covered it.
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      07-29-2013, 02:39 PM   #4
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i don't see why this is an issue here..Call your old dealer in NV for the records and receipts of the program sign up and payment...shove it up their face and tell them to replace that darn tire.

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      07-29-2013, 02:41 PM   #5
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Don't cry on the forum, man up and prove them wrong.
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      07-29-2013, 02:46 PM   #6
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You don't have anything in writing proving you have the coverage? If I was paying every month for something I'd sure have what it is in writing.
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      07-29-2013, 07:32 PM   #7
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Let's face it, insurers are not in the business to pay claims. They are in business to take your premiums and make money. So, it is up to you to prove to them that they must pay a claim. Hey...it's nothing personal...
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      07-29-2013, 07:41 PM   #8
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+1 on what DBH said! If it is a BMW policy the dealer should have no problem honoring the warranty. If it is a third-party warranty, you will have to provide proof that the tires are insured and then the dealer will likely have to get the replacement approved by that company. Hope you have the paperwork from the dealer in Vegas...
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      07-30-2013, 12:11 AM   #9
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ugh... is there not a discount tire there?
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      07-30-2013, 12:48 AM   #10
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If worse comes to worse, Tire Rack....
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      07-30-2013, 12:58 AM   #11
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If worse comes to worse, Tire Rack....
+1
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      07-30-2013, 01:20 AM   #12
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Happened to me. First time the dealer covered it and the rims no problem. The 2nd time around a different dealer gave me the run around stating that I did not buy the policy with them blah blah blah. All in all they lasted 1 month with my car and did absolutely nothing. BMW OF MANHATTAN TO BE EXACT, the person I was dealing with was named Freddy. He told me I needed to buy the tires since the ones I had on my car weren't the original ones aka Michelin but they were still Continentals which are also sold by bmw. Once I bought the tires and delivered them to him, he still gave me the run around and did nothing. Had to tow my car out of there to a rim shop for repairs.
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      07-30-2013, 04:10 AM   #13
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Quote:
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ugh... is there not a discount tire there?
+1
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      07-30-2013, 04:44 AM   #14
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Quote:
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ugh... is there not a discount tire there?
Its Hawaii - its all shipped in and expensive. Tire rack is the best option.
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      07-30-2013, 04:55 AM   #15
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Find your paperwork, simple. Also, if you had a second vehicle I would of never paid 625 for a damn tire lol.
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      07-30-2013, 06:56 AM   #16
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This is a common. I'll never buy insurance.
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      07-30-2013, 07:02 AM   #17
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Don't cry on the forum, man up and prove them wrong.
Nah it's ok for him to cry on the forum. Plenty of shoulders to cry on
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      07-30-2013, 07:05 AM   #18
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Not sure what's the benefit of having tire insurance. The longer you go without a claim the more it benefits you and the inusrance company unless you live near a construction zone.

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      07-30-2013, 07:56 AM   #19
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Not sure what's the benefit of having tire insurance. The longer you go without a claim the more it benefits you and the inusrance company unless you live near a construction zone.

I drive 20-miles to work and back. All back roads and street surface on all the roads are pretty good. I'm a cautious driver as well and I make an effort to avoid potholes but I still bought it. A week in to my lease, I had a flat in the rear from driving over a screw. That saved me $700 right there. Insurance... damned if you do, damned if you don't.



Quote:
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Its Hawaii - its all shipped in and expensive. Tire rack is the best option.
I think he meant "discount tire" as in a "Discount Tire Direct" tire store

OP, I keep a copy of the Wheel/Tire insurance in my glove box of my car and everyone one of my family member's respective cars because you never know when an incident will occur. I suggest that you obtain another copy and do the same.

Last edited by Ghetto2315; 07-30-2013 at 08:10 AM.
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      07-30-2013, 08:01 AM   #20
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Quote:
Originally Posted by DBH View Post
Let's face it, insurers are not in the business to pay claims. They are in business to take your premiums and make money. So, it is up to you to prove to them that they must pay a claim. Hey...it's nothing personal...
While I agree with the concept, it doesn't explain the behavior of the dealer feinting a policy was purchased at all. Any reputable business would not pull that card unless there was a system error that prevented them from retrieving the data, and PERHAPS only in this case would they question the policy sale (though if i were the manager, I would never allow that to be questioned until the system is back online, less I look like a fool/scammer to the customer).

Hence what I said, no big deal, pull up your records or call the point of sale and retrieve docs. Hurdle solved. Unless op is lazy or there was an unlikely catastrophic loss of purchase record on the dealer side, what's the big deal? This is an annoyance at worst...

Last edited by mdosu; 07-30-2013 at 08:43 AM.
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      07-30-2013, 08:16 AM   #21
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OP is mia now...
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      07-30-2013, 08:44 AM   #22
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OP is mia now...
since the issue is resolved, permission to blow up thread?
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