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      06-17-2013, 06:39 PM   #1
BruinE90
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new century service advisor recommendation

hey guys, just found out my old service advisor, John Velarde, is no longer with new century.

do you guys have any other recommendations?
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      06-17-2013, 07:04 PM   #2
Charlie@McKennaBMWService
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Charlie Kim @ McKenna
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      06-17-2013, 09:33 PM   #3
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James Chui. I preferred him over velarde
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      06-18-2013, 08:25 AM   #4
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Just as important is knowing a good technician. Ask for Jeff H. to work on your vehicle.
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      06-18-2013, 01:21 PM   #5
BruinE90
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thanks for the info.

do service advisors have their dedicated techs? or its who ever is available?
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      06-18-2013, 02:29 PM   #6
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      06-18-2013, 02:45 PM   #7
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Quote:
Originally Posted by Charlie@McKennaBMWService View Post
Charlie Kim @ McKenna
^ vouch for Charlie. He was super busy with all sorts of stuff and still managed to help me out.
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      06-18-2013, 04:35 PM   #8
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      06-18-2013, 10:06 PM   #9
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Scott Abrams my car is there right now, but very good SA always helps me out even though my car is modded, but let him know ahead of time tell him Victor Wu referred you
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      06-19-2013, 08:56 AM   #10
Charlie@McKennaBMWService
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^ vouch for Charlie. He was super busy with all sorts of stuff and still managed to help me out.
Thank you sir!
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      06-20-2013, 12:10 AM   #11
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Quote:
Originally Posted by BruinE90 View Post
thanks for the info.

do service advisors have their dedicated techs? or its who ever is available?
Not sure actually, will have to ask next time.

What did you end up deciding?
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      06-20-2013, 12:35 AM   #12
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James Chui. I preferred him over velarde
Got that mixed up. Haven't used velarde. I preferred Chui over Abrams is what I meant.
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      06-22-2013, 07:28 PM   #13
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Quote:
Originally Posted by hifiguy
Just as important is knowing a good technician. Ask for Jeff H. to work on your vehicle.
Exactly.

SA's arent really much help. I have my go-to technician and use any SA really when I go. Then I have a smoke with my tech, discuss whats gonna happen. He then tells the SA whats going to really happen and what he needs to change or write up. Lol.
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      06-23-2013, 10:14 AM   #14
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Quote:
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Charlie Kim @ McKenna
What a way to advertise for yourself
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      06-23-2013, 12:48 PM   #15
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What a way to advertise for yourself
Charlie is actually great. I would vouch/highly recommend him.
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      06-24-2013, 09:16 AM   #16
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What a way to advertise for yourself
Absolutely!
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