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      06-05-2013, 04:36 AM   #1
e90335iftw
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macbook caught on fire randomly. warranty denyed!

my 4 month old macbook pro randomly caught on fire. I took it to best buy because i have a 3 year warranty that i bought and they said since i have a years warranty with apple theyre gonna send it to them.

apple denyed my warranty saying i used a wrong charger and it over heated or some bullshit like that.

now basically im screwed out of $1500 and i dont know what my next move should be.

Wtf can i do at this point?
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      06-05-2013, 09:19 AM   #2
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Did you use the "wrong" charger?

I would carefully read the best buy warranty you purchased, and any information that you have on our nonstock charger.
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      06-05-2013, 10:07 AM   #3
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If you used the "wrong" charger, they're gonna blame it on that, but If its the same voltage, I don't see where the problem would be. If you were using an OEM MacBook charger, then I would call back and bitch them out. I swear, every company you buy warranty from nowadays try's to screw you over.. They're always trying to deny warranty claims.

Edit: I just re-read and I realized you said 4 months.. Doesn't that mean you still have your 1 year warranty?? Just call apple and tell them their POS mbp caught on fire and you need it replaced.. That's what I would do.
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      06-05-2013, 10:37 AM   #4
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Call the local news. Lol
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      06-05-2013, 11:29 AM   #5
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how can you use the wrong charger? I didn't even know they made non-OEM Macbook pro chargers..
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      06-05-2013, 11:52 AM   #6
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There are 3 different kinds of macbook chargers.

11 inch macbook air uses a 45W charger
13 inch air uses the 45W charger
13 inch pro uses the 60watt charger
15inch pro uses the 85 watt charger

YOU DO NOT WANT TO USE A HIGHER WATTAGE CHARGER ON A SMALLER COMPUTER.
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      06-05-2013, 12:20 PM   #7
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Obviously the Op has not answered the question of whether or not he in fact used the wrong changer so it be interesting to see the answer to that questions.

It is very hard to use the wrong charger even from the apple side of things since the system know what is plugged into it via the magsafe connector. With that said, I have seen people making their own chargers/power source which operate off the 12 volt aux port in cars. They usually hack up the Apple airplane 12 voltage adapter or pull a cord off an old charger and try to use them.

The reason Apple has never license the magsafe connector is they do not want people doing things which could cause the unit to catch fire especially on a plane. I am not even sure if airlines even allow charging of Laptop on plane anymore since that is when bad things happen and the fact laptop now use lithium batteries.

So to the op, did you use an non Apple solution? if so you are screwed and they some how knew what you did since they seen it before. If you did not, I would go back and challenge them on what proof if any they have that the wrong power source was use and what was wrong about it. I would not deal with Best Buy, buy go to an apple store directly.
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      06-05-2013, 01:41 PM   #8
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surprised to hear that. a few years ago i got an iphone2g 2 weeks after it was released. dropped it, no external damage but the thing was fried. apple replaced it the same day no hassle.
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      06-06-2013, 11:19 AM   #9
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Randomly caught fire? So what details are you leaving out? People and companies are usually more prone to help when you don't lie to them.
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      06-06-2013, 12:36 PM   #10
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They have Best Buys in Canada??
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      06-06-2013, 12:50 PM   #11
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Quote:
Originally Posted by Mr Tonka View Post
They have Best Buys in Canada??
Yes, canada is a 1:1 copy of the states...
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      06-06-2013, 01:05 PM   #12
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Quote:
Originally Posted by Mr Tonka View Post
They have Best Buys in Canada??
yes

and we also own justin bieber
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      06-06-2013, 03:37 PM   #13
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Quote:
Originally Posted by Simsims View Post
yes

and we also own justin bieber
You can keep the little twat.
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      06-06-2013, 05:04 PM   #14
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Email Tim Cook, present the case. In about three days, an executive rep will reach out to you. Otherwise, I've got my 17" MacBook Pro listed here
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      06-06-2013, 05:21 PM   #15
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Quote:
Originally Posted by SfValley335i View Post
Yes, canada is a 1:1 copy of the states...
Quote:
Originally Posted by Simsims View Post
yes

and we also own justin bieber
Just a joke.
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      06-06-2013, 07:34 PM   #16
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Quote:
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yes

and we also own justin bieber

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      06-06-2013, 11:22 PM   #17
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Quote:
Originally Posted by Inspired View Post
how can you use the wrong charger? I didn't even know they made non-OEM Macbook pro chargers..
You probably didn't even know they made non-OEM iphone chargers either.
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      06-06-2013, 11:40 PM   #18
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Quote:
Originally Posted by Mr Tonka View Post
They have Best Buys in Canada??
How many Americans does it take to make a good joke? They're jokes already
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      06-06-2013, 11:53 PM   #19
Mr Tonka
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How many Americans does it take to make a good joke? They're jokes already
Now thats funny!

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Last edited by Mr Tonka; 06-10-2013 at 04:02 PM.
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      06-06-2013, 11:57 PM   #20
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No thats funny!

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      06-07-2013, 03:35 AM   #21
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Am I the only one who wants to see pix of the macbook?
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      06-10-2013, 02:20 PM   #22
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Quote:
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Am I the only one who wants to see pix of the macbook?
Was gonna post some, but my camera randomly caught fire when I pointed it at the MacBook. Buyer Beware!!!
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