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      04-25-2013, 09:52 PM   #1
gnhm3
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Diamond Black Exteriors : Absolute worst experience in the world . North Hollywood

Hey everyone, this review is WAY WAY overdue and I just need to let everyone know about these scam artists running a vehicle wrap business in North Hollywood , CA .

I was referred to DBX back in August through a forum member I was buying a front lip off of. His brother in law was Arthur Hakobyan the owner of the shop. I asked Arthur if he could match a price from 90210 WRAP and wrap my car Matte White for $1700. After some back and forth he agreed.

I don't want this to be a long review, but the truth of the matter is I can write 10 pages easily on these guys.

When I went to go pickup the car at 11 pm like he told me, it was not even close to done. I walk up to a group of 3 guys around 20-21 years of age smoking weed wrapping my car ( I have pics to prove this) . They would take constant breaks and hit bowls of Marijuana and proceed to wrap my car. I have nothing against smoking, but not when you are performing a job on my $70k car.

They finish the job at 4am and I can easily count 10-15 spots on the car that are bubbling, peeling and just look like shit. I bring up these points to Arthur but at 4am didn't have the energy to argue.

After many months of back and forth I finally get Arthur to agree to fix the bubbling parts of my car. I agree to meet him at his shop Sunday at 11am. I show up to his shop ( which is a 30 mile roundtrip) with a friend to give me a ride home and Arthur is nowhere to be found. After 50 calls to him, I get a call an hour later when I am 5 minutes from home saying he partied hard the night before and that he couldn't wake up. Not even an apology or nothing.

After going back and forth again, Arthur calls me "cheap" for paying $1700 for a wrap and says what do you expect from a $1700 wrap. He keeps acting like it's not his fault at all and it was my fault. I was at a loss for words. The owner who hired 21 year olds who were high to wrap my car was blaming me. UNBELIEVABLE.

I decide to give Arthur one more chance after getting a call from his assistant BEGGING me not write a bad review. I bring my car there and they have it for 2 weeks. Same thing. I get it back and it looks the same. Peeling and bubbling along the fenders, side grills, and both front/rear bumper. He said he would fix it later but I got so mad that I said take it off.

He did an even shittier job taking it off. He left tiny pieces of the vinyl at all edges of the car which were impossible for me to remove. When I confronted him about it he said " you do it bro, i'm tired ". I got so mad that I just stormed off before smashing one of his cars.

This is just 10% of what I have gone through with Arthur. Constant phone calls being ignored, texts being answered 6 hours later, being lied to is only a taste of what I went through with this JOKE of a company.


Please feel free to email me at gnhm33@yahoo.com to hear the full story or request pics of the crappy work. I will gladly show you.

My main goal of this review is to warn EVERYONE about Diamond Black Exteriors so please reply to this thread if possible with a comment and type "Diamond Black Exteriors" at the end so I can get this review to the top of google to warn everyone about this scam artist.

Thanks for listening.

Edit here's just a sample of their work:



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Last edited by gnhm3; 04-25-2013 at 10:28 PM.
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      04-25-2013, 10:01 PM   #2
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wow sorry to hear about your bad experience.. when you left your car with them for two weeks, were you worried they might have taken it for joyrides? .. I cannot ever imagine leaving my car with a place that I do not fully trust..
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      04-25-2013, 10:01 PM   #3
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Pics?
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      04-25-2013, 10:03 PM   #4
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Sorry to hear about your problem.

I'd have got my car and my money back the second I showed up to Potfest '13.

It doesn't get much more unprofessional than smoking weed on the job.
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      04-25-2013, 10:03 PM   #5
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Quote:
Originally Posted by DMW2315 View Post
Pics?
I'll upload just enough to show their quality of work. Give me a few mins.
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      04-25-2013, 10:21 PM   #6
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      04-26-2013, 12:22 AM   #7
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Free bump for you having to go through a shitty job.

Diamond Black Exteriors
Diamond Black Exteriors
Diamond Black Exteriors
Diamond Black Exteriors
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      04-26-2013, 01:13 AM   #8
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Quote:
Originally Posted by WillC310 View Post
Free bump for you having to go through a shitty job.

Diamond Black Exteriors
Diamond Black Exteriors
Diamond Black Exteriors
Diamond Black Exteriors
x2. No one should be treated like that. Doesn't matter if you paid $400 or $4000 for a wrap, if he wants referrals and customers to keep coming back, he should of treated you like you were his #1 customer.

Sorry about your experience.
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      04-26-2013, 03:02 AM   #9
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what a joke of a company. did you check your car for razor marks??? and did you get a full refund? I would file a small claims suit and sue those bastards
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      04-26-2013, 03:07 AM   #10
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surprise you didnt post a review on yelp too....do it!!!
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      04-26-2013, 07:02 AM   #11
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Quote:
Originally Posted by WillC310 View Post
Free bump for you having to go through a shitty job.

Diamond Black Exteriors
Diamond Black Exteriors
Diamond Black Exteriors
Diamond Black Exteriors
ditto
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      04-26-2013, 07:22 AM   #12
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Quote:
Originally Posted by gnhm3 View Post

When I went to go pickup the car at 11 pm like he told me, it was not even close to done. I walk up to a group of 3 guys around 20-21 years of age smoking weed wrapping my car ( I have pics to prove this) . They would take constant breaks and hit bowls of Marijuana and proceed to wrap my car. I have nothing against smoking, but not when you are performing a job on my $70k car.
This is all I needed to hear! As soon as a company says be here at 11pm I know there is something wrong.... What kinda legit company has customers stopping by at 11pm? On top of that has employee's partying and working on a customer car till 4am? Can't believe you went back for re-work.
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      04-26-2013, 07:27 AM   #13
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Wait, you smashed one of his cars?
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      04-26-2013, 07:28 AM   #14
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Sorry to hear bro. You are very brave for leaving your car there for another 2 weeks. I wouldn't leave them my bicycle for 5 mins.
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      04-26-2013, 07:51 AM   #15
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Diamond black exteriors sounds awful.

I hope you got your money back.
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      04-26-2013, 08:05 AM   #16
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I am sorry about your experience in Diamond black exteriors. Wish u luck bro !
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      04-26-2013, 08:08 AM   #17
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WOW!! I feel your pain bro. I had a similar experience with a tint shop here in Atlanta. Dude got me in the day I called, great price, then with an extension cord scratches both of my rear quarters form-fitting tint to the rear window. I leave the guy 2-stars and a crappy review on Yelp. Dude replies and says I've never been a customer. 2-stars got reduced to 1-star and I followed up with some nasty remarks about his shop. I don't understand how shops like this even survive. But, sounds like you and me both should've dropped the extra cash to get it done right the first time. Lesson learned.
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      04-26-2013, 09:46 AM   #18
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Quote:
Originally Posted by JJunkins View Post
WOW!! I feel your pain bro. I had a similar experience with a tint shop here in Atlanta. Dude got me in the day I called, great price, then with an extension cord scratches both of my rear quarters form-fitting tint to the rear window. I leave the guy 2-stars and a crappy review on Yelp. Dude replies and says I've never been a customer. 2-stars got reduced to 1-star and I followed up with some nasty remarks about his shop. I don't understand how shops like this even survive. But, sounds like you and me both should've dropped the extra cash to get it done right the first time. Lesson learned.
scratched your car and still 2-stars?@! He better fucking have paid to get it fixed...

or you meant, he scratched his own tint job?

this just drives me nuts, some companies/people have NO sense of pride in their work, almost as if they're entitled to your business...
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      04-26-2013, 09:55 AM   #19
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Sounds like a lawsuit is in order here.
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      04-26-2013, 10:57 AM   #20
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Quote:
Originally Posted by Nati Beastcat View Post
This is all I needed to hear! As soon as a company says be here at 11pm I know there is something wrong.... What kinda legit company has customers stopping by at 11pm? On top of that has employee's partying and working on a customer car till 4am? Can't believe you went back for re-work.
yeah seriously, I would have just taken my car home that night. There's no comfort level whatsoever on the job at hand or whether they won't scratch your car or do some other shit to it b/c they're high.

This is why you never pre-pay for these jobs.
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      04-26-2013, 11:32 AM   #21
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Quote:
Originally Posted by mdosu View Post
yeah seriously, I would have just taken my car home that night. There's no comfort level whatsoever on the job at hand or whether they won't scratch your car or do some other shit to it b/c they're high.

This is why you never pre-pay for these jobs.
Not even my car and I'm stressed out.. gotta pack a bowl see ya guys!
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      04-26-2013, 11:33 AM   #22
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the fuck... wow... OP gl getting this resolved bro..
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