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      02-13-2013, 12:08 AM   #23
Meccos
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Originally Posted by Gil@McKennaPerformance View Post
In all reality, there are some service advisers that are friendlier than others and are willing to go above and beyond their regular duties. I have seen this first hand when I used to bring my E46 M3 a couple of years ago before I started working here. As most of the locals know, we have helped out many forum members with performance upgrades or just regular maintenance and we'll continue to do our best to help out the community. For the best service you can contact me directly via pm or at 562 345 7356 and I'll get you guys setup with one of our designated performance department service advisers.
Thanks for the info...
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      02-14-2013, 06:08 PM   #24
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I just need an oil change and I don't want to drive all the way up to Steve Thomas. Crevier should be able to handle an oil change if I watch them (I assume). Should I go with John Thatcher or Dan Canfield as my SA?
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      02-16-2013, 12:06 PM   #25
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Quote:
Originally Posted by infantrytroop22
I just need an oil change and I don't want to drive all the way up to Steve Thomas. Crevier should be able to handle an oil change if I watch them (I assume). Should I go with John Thatcher or Dan Canfield as my SA?
Irvine. See Jose the service manager. He's a good guy and will have the top tech do your oil change. Tell him I sent you.
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      02-16-2013, 10:52 PM   #26
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Dude you just brought back memories lol.... bottom line that dude is a grumpy simpleton fool, slimy liar, and will try to squeeze out pennies...

Remember giving him a long angry stare a few years back and bailing for good on Crevier as a whole. Sterling guys in Newport have been awesome.
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      02-17-2013, 12:38 AM   #27
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i had both John Thatcher or Dan Canfield. Both great guys but I like John more. Never had a problem
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      02-19-2013, 02:34 AM   #28
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Originally Posted by Kradi View Post
Dude you just brought back memories lol.... bottom line that dude is a grumpy simpleton fool, slimy liar, and will try to squeeze out pennies...

Remember giving him a long angry stare a few years back and bailing for good on Crevier as a whole. Sterling guys in Newport have been awesome.
haha sorry dude. I actually stared him down the last time i was there also. He saw me and never looked my way after that. Paul Cox is horrible... they should just fire his sorry ss.
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      02-19-2013, 05:33 PM   #29
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Paul Cox is terrible
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      02-22-2013, 10:53 AM   #30
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Quote:
Originally Posted by greenmoldy View Post
Paul Cox is terrible
I've emailed a copy of this thread to a Service Manager over Crevier and got this reply:

Thank you Mark, I really appreciate it! I am going to review it with our Service Managers.



Thanks again,
Jackie Deemer
Customer Service Manager
1500 Auto Mall Drive
Santa Ana, CA 92705
Phone: 714-835-1221
Fax: 714-835-7081
Email: jackie.deemer@crevierbmw.com
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      02-22-2013, 04:49 PM   #31
infantrytroop22
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Quote:
Originally Posted by ///MakoiE63
Quote:
Originally Posted by greenmoldy View Post
Paul Cox is terrible
I've emailed a copy of this thread to a Service Manager over Crevier and got this reply:

Thank you Mark, I really appreciate it! I am going to review it with our Service Managers.



Thanks again,
Jackie Deemer
Customer Service Manager
1500 Auto Mall Drive
Santa Ana, CA 92705
Phone: 714-835-1221
Fax: 714-835-7081
Email: jackie.deemer@crevierbmw.com
Sounds really promising.
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      02-22-2013, 06:24 PM   #32
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I have used John Thatcher for the past 8 years and never had a problem. That being said I will only use him. They are going through some major changes at Crevier and if John were to leave so would I
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