Dealership scratched paint off with lift

williyam · 12-05-2012, 07:58 PM

I'm really unsure what to do at this point
Top: Left Side
Bottom: Right Side

GammaZeta · 12-05-2012, 08:08 PM

Well, the first thing you should do if a dealership scratches your paint is to immediately turn on your computer, alert the entire BMW world of what happened, and completely avoid any and all contact with the dealership itself.

MARIO K · 12-05-2012, 08:33 PM

Quote:

Originally Posted by GammaZeta

Well, the first thing you should do if a dealership scratches your paint is to immediately turn on your computer, alert the entire BMW world of what happened, and completely avoid any and all contact with the dealership itself.

dubsesd · 12-05-2012, 09:15 PM

its your word agaist theirs now, unless you can prove it was done at the dealership. i try to do a walkaround before and after i drop my car off for any work with a service advisor. makes me look anal, but it saved me a a free bumper and rim on another vehicle

Andy H. · 12-05-2012, 09:54 PM

Quote:

Originally Posted by GammaZeta

Well, the first thing you should do if a dealership scratches your paint is to immediately turn on your computer, alert the entire BMW world of what happened, and completely avoid any and all contact with the dealership itself.

LMFAO!

williyam · 12-06-2012, 10:44 AM

Alright guys so I got into contact with the dealership and they owned up to it thankfully. They're offering to fix it and provide a loaner but I am unsure if I should leave it with them after how the technicians treated it previously

///M Ryder · 12-06-2012, 12:11 PM

Just have the rocker panels repainted.........Phil

S65NAPWR · 12-06-2012, 01:11 PM

Quote:

Originally Posted by ///M Ryder

Just have the rocker panels repainted.........Phil

+1, have them remove rocker panels and still take the car with you. It will look werid for a couple days, but who cares.

rjd598 · 12-06-2012, 03:43 PM

If they mess it up even more that would be so retarded. It could happen though

Pontrelli · 12-06-2012, 04:49 PM

Quote:

Originally Posted by GammaZeta

Well, the first thing you should do if a dealership scratches your paint is to immediately turn on your computer, alert the entire BMW world of what happened, and completely avoid any and all contact with the dealership itself.

What a shitty dealership

williyam · 12-06-2012, 06:55 PM

Quote:

Originally Posted by S65NAPWR

+1, have them remove rocker panels and still take the car with you. It will look werid for a couple days, but who cares.

That's actually a good idea

Templar · 12-06-2012, 07:23 PM

Another reason I always do a walk around before and after my car goes in the hands of anyone else...

And1M3 · 12-09-2012, 05:00 AM

Quote:

Originally Posted by Templar

Another reason I always do a walk around before and after my car goes in the hands of anyone else...

+1 on the walk around. Always see if there is any damage to your car before you drive off. Dealer can always denied the damage once the car is out the lot. A dealer scratch my driver side fender once, while it was in there care. I saw the damage and quickly told them to fix it. They try to denied the damage but I had the paper work and there was no damage when I left it with them. They repair it and quickly gave me a loaner for my troubles.

325i_racer · 01-27-2013, 09:41 PM

well last time, when I picked up my car, I saw about 1 ft long scratch on my hood. I notified SA right away before I left the lot and they took care of it. It took them 2 days. They repainted the whole hood.

12-05-2012, 07:58 PM	#1
williyam Private Drives: E92 M3 AW Join Date: Sep 2012 Location: NYC Posts: 83 iTrader: (0)	Dealership scratched paint off with lift I'm really unsure what to do at this point Top: Left Side Bottom: Right Side
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12-05-2012, 09:15 PM	#4
dubsesd Lieutenant Colonel Drives: M coupe / 328xi LCI Join Date: Jul 2011 Location: ottawa Posts: 1,534 iTrader: (1)	its your word agaist theirs now, unless you can prove it was done at the dealership. i try to do a walkaround before and after i drop my car off for any work with a service advisor. makes me look anal, but it saved me a a free bumper and rim on another vehicle __________________ 2006 ///M Coupe TiAg / IR -- H&R coilovers/RPI exhaust/ZHP knob/19" Morr vs8.2 hand brushed/Stoptech 355mm 6/4 BBK/Turner strut bar/polished diagonal braces/m tower caps/tekarbon 2x2 coil cover/Michelin PSS/gloss black kidneys/painted gloss black roof/mstache 2 front lip/AFE dry intake/RPI forced induction/colormatch corners/black chrome //M badges/rear diffuser/aeroskirts/rogue mounts/DKF adjustable hangers/22%tint/euromode lighting/LED interior & plate lighting

12-06-2012, 12:11 PM	#7
///M Ryder Grown Azz Man Drives: 2011.5 Dinan ///M3 Join Date: Dec 2010 Location: Houston Posts: 1,996 iTrader: (3)	Just have the rocker panels repainted.........Phil __________________ 2011.5 E92 Dinan///M3: SSII DCT, Comp Pkg, Prem Pkg 2, Conv Pkg, Heated Seats, Enhanced Premium Sound, Black Kidney Grilles, BMW M Performance Steering Wheel, BMW Carbon Fiber Performance Spoiler, BMW Aluminum Pedals, Dinan Exhaust, Dinan X-Pipe, Dinan Carbon Fiber Intake, Dinan Software Tune, Dinan Pulley Kit, Dinan CH-R Wheels, Dinan Carbon Fiber Strut Tower Braces, Arkym Lip, Carbon Reflectors, Lux H8 V3, Brembo 365mm BBK

12-06-2012, 03:43 PM	#9
rjd598 Brigadier General Drives: 10' M3 Join Date: Jan 2009 Location: San Diego,CA Posts: 3,188 iTrader: (1) Garage List 2010 BMW M3 [4.50] 2000 Nissan Maxima SE [0.00]	If they mess it up even more that would be so retarded. It could happen though __________________ 10 E90 M3/dct/ztp/zpp/heated seats/eps/19'/iPod retired- 08 535i/nav/prem./L7/ipod retired- 06 325i/nav/prem./sat/xenons/style 128

12-06-2012, 07:23 PM	#12
Templar Lieutenant Colonel Drives: 2011 E92 M3 Join Date: Feb 2009 Location: NC Posts: 1,702 iTrader: (1) Garage List 2011 BMW M3 [5.00]	Another reason I always do a walk around before and after my car goes in the hands of anyone else... __________________ '11 BMW E92 ///M3 - ZCP and DCT '11 Ford F-150 XLT - Supercrew, 4x4, Ecoboost V6, Chrome/Convenience Package, Tow Package

12-05-2012, 08:08 PM	#2
GammaZeta Captain Drives: 1 Join Date: Jun 2011 Location: Ma Posts: 751 iTrader: (1)	Well, the first thing you should do if a dealership scratches your paint is to immediately turn on your computer, alert the entire BMW world of what happened, and completely avoid any and all contact with the dealership itself.

12-06-2012, 10:44 AM	#6
williyam Private Drives: E92 M3 AW Join Date: Sep 2012 Location: NYC Posts: 83 iTrader: (0)	Alright guys so I got into contact with the dealership and they owned up to it thankfully. They're offering to fix it and provide a loaner but I am unsure if I should leave it with them after how the technicians treated it previously

01-27-2013, 09:41 PM	#14
325i_racer Private First Class Drives: 09 BMW 335i Black Saphire Join Date: Oct 2008 Location: Seattle, WA Posts: 111 iTrader: (0)	well last time, when I picked up my car, I saw about 1 ft long scratch on my hood. I notified SA right away before I left the lot and they took care of it. It took them 2 days. They repainted the whole hood.

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