Houston dealership sold me a NEW repainted car with no disclosure!!! HELP!! - Page 3

Tora · 01-22-2013, 02:44 PM

Quote:

Originally Posted by My 10th BMW

Have Someone else call Your sales rep with the guise of wanting to buy a car. See if He really has a day off.

I think that would only make it worse for me (anger) if he was working. It's more than evident that they don't want to make it right - They could have called not necessarily with an answer, just saying that they are working at it, getting approval, etc and that he would be off today.. something more in a professional level that I would expect from a BMW dealership.

I'm confident upper management will make it right and have a meaningful talk with the sales rep and his manager.

Thanks for your input guys!

m3an · 01-22-2013, 03:07 PM

Quote:

Originally Posted by Tora

I think that would only make it worse for me (anger) if he was working. It's more than evident that they don't want to make it right - They could have called not necessarily with an answer, just saying that they are working at it, getting approval, etc and that he would be off today.. something more in a professional level that I would expect from a BMW dealership.

I'm confident upper management will make it right and have a meaningful talk with the sales rep and his manager.

Thanks for your input guys!

they don't have to make it right. If they do it's a courtesy. Remember they don't have to disclose it to you as a buyer as it's under a certain dollar amount. Get the car detailed (remove overspray) and be done w/ it. You didn't notice it when you bought the car right? Can't be that bad.

Tora · 01-22-2013, 03:09 PM

Quote:

Originally Posted by m3an

they don't have to make it right. If they do it's a courtesy. Remember they don't have to disclose it to you as a buyer as it's under a certain dollar amount. Get the car detailed (remove overspray) and be done w/ it. You didn't notice it when you bought the car right? Can't be that bad.

I'm sorry but no... I bought a NEW car, not some used car with a sanded finish rear bumper..

m3an · 01-22-2013, 03:18 PM

Quote:

Originally Posted by Tora

I'm sorry but no... I bought a NEW car, not some used car with a sanded finish rear bumper..

It's still a new car, no?

Yes, but that's the law. Car companies vehicles get damaged in transit all hte time. Hence the reason for repair shops near ports. If the damages are under a certain threshold then they tech. don't have to disclose it. Yes it sucks, but it's true. This is also where "Caveat Emptor" applies. You took the car and didn't notice it either.

Not being a dick, but this is teh reality. If they make good on it, it's their perogative and a courtesy to keep a customer. Otherwise don't sweat the small stuff; you still drive a BMW, right?

Tora · 01-22-2013, 03:23 PM

Quote:

Originally Posted by m3an

It's still a new car, no?

Yes, but that's the law. Car companies vehicles get damaged in transit all hte time. Hence the reason for repair shops near ports. If the damages are under a certain threshold then they tech. don't have to disclose it. Yes it sucks, but it's true. This is also where "Caveat Emptor" applies. You took the car and didn't notice it either.

Not being a dick, but this is teh reality. If they make good on it, it's their perogative and a courtesy to keep a customer. Otherwise don't sweat the small stuff; you still drive a BMW, right?

I don't have an issue with the damages at port, shipping etc.. I have an issue with a damage that was incurred at the dealership and was not disclosed and was not done properly. Ok, by law they don't have to disclose it - I get that. But at least do a correct job and not leave the bumper feeling like sand paper with 2 tones of paint. I also understand Caveat Emptor, but like I mentioned earlier - It is supposed to be a new car with no issues.. Lessoned learned and I will touch ALL panels for my next purchase, take a paint meter and perform a PPI by a third party - similar to buying a USED car...

m3an · 01-22-2013, 03:25 PM

Quote:

Originally Posted by Tora

I don't have an issue with the damages at port, shipping etc.. I have an issue with a damage that was incurred at the dealership and was not disclosed and was not done properly. Ok, by law they don't have to disclose it - I get that. But at least do a correct job and not leave the bumper feeling like sand paper with 2 tones of paint. I also understand Caveat Emptor, but like I mentioned earlier - It is supposed to be a new car with no issues.. Lessoned learned and I will touch ALL panels for my next purchase, take a paint meter and perform a PPI by a third party - similar to buying a USED car...

Situation sucks, but I wish you the best... Good luck getting it sorted.

Tora · 01-22-2013, 03:28 PM

Quote:

Originally Posted by m3an

Situation sucks, but I wish you the best... Good luck getting it sorted.

Thanks.. I'll try to upload a video, probably that would be better than the pictures so you can hear how rough and different the finish is where there is clear coat and where the sandpaper starts.

Goat Rodeo · 01-22-2013, 06:35 PM

Quote:

Originally Posted by Tora

I don't have an issue with the damages at port, shipping etc.. I have an issue with a damage that was incurred at the dealership and was not disclosed and was not done properly. Ok, by law they don't have to disclose it - I get that. But at least do a correct job and not leave the bumper feeling like sand paper with 2 tones of paint. I also understand Caveat Emptor, but like I mentioned earlier - It is supposed to be a new car with no issues.. Lessoned learned and I will touch ALL panels for my next purchase, take a paint meter and perform a PPI by a third party - similar to buying a USED car...

Completely agree with you. A new car should not have a rough poorly sanded bumper. Unacceptable. Cars are expensive, I don't agree with some of the statements here that say "it's just a car, don't worry about it."

"Sorry, sir. We sometimes use some of our products at home before selling them as new. Hope you're OK with that."

Tora · 01-22-2013, 06:51 PM

Quote:

Originally Posted by Goat Rodeo

Completely agree with you. A new car should not have a rough poorly sanded bumper. Unacceptable. Cars are expensive, I don't agree with some of the statements here that say "it's just a car, don't worry about it."

"Sorry, sir. We sometimes use some of our products at home before selling them as new. Hope you're OK with that."

Thank you!!!

kscarrol · 01-22-2013, 06:57 PM

Quote:

Originally Posted by Goat Rodeo

Completely agree with you. A new car should not have a rough poorly sanded bumper. Unacceptable. Cars are expensive, I don't agree with some of the statements here that say "it's just a car, don't worry about it."

"Sorry, sir. We sometimes use some of our products at home before selling them as new. Hope you're OK with that."

Agreed! Yes, some damage and resulting repair is always possible but the car should be repaired to like new/factory standards, especially when the car is being sold by a dealer as a new vehicle... Clearly the OP has been sold a car where this was not the case. The dealer should make it right by properly repairing/respraying the affected areas.

BMWJ · 01-22-2013, 06:59 PM

The finish on my car was not completely smooth until I clay bared and detailed it.

andeee05 · 01-22-2013, 07:08 PM

Quote:

Originally Posted by Goat Rodeo

I wouldn't pay a new car price for a car that had been in an accident.

I would not accept the car nor continue the sale.

If I order a new car I want a new car. Especially since I keep my new cars in new condition; this would be completely unacceptable.

Resale is also impacted by any bodywork/paintwork and more and more buyers are showing up with paint meters.

yup, i agree. why pay a new car price

Tora · 01-22-2013, 07:10 PM

Quote:

Originally Posted by BMWJ

The finish on my car was not completely smooth until I clay bared and detailed it.

Agreed.. The issue here is that there is no clearcoat on the sides of the bumper - It looks and feels like frozen white

SROC5 · 01-22-2013, 07:16 PM

Tora - don't listen to anyone saying "just accept it, it's ok..." etc. It's easy to stand there and say that when it's not their car. It would be one thing if they didn't disclose work done at the port and it was "good"repair work / like factory. Fine. But given your situation post port delivery and the poor job clearly done, it's simply unacceptable.

The only problem I think you might have legally is when you signed paperwork saying you accept the car "as-is" upon delivery (that includes the repair work).

If you haven't filled in the post purchase survey, the GM will likely work to make sure you fill that in positively. If he doesn't, call BMW NA right away to get it sorted.

The GM gets one chance to make this right by you, it's already nuts the manager and rep stood you up.

MJM · 01-22-2013, 11:09 PM

BMW NA must be notified of this!

Goat Rodeo · 01-23-2013, 12:00 AM

Quote:

Originally Posted by MJM

BMW NA must be notified of this!

From experience, BMWNA doesn't give a crap about a disgruntled customer. You'll end up on the phone with a guy with a radio voice who will pretend he's listening for a while and then tell you no matter what you told him that BMW can't help you. Free therapy if you hang up early.

Best way to get a response from a dealer that is ignoring you is a cheap lawyer.

Just in case anyone thinks the OP is overreacting:

http://www.f30post.com/forums/showthread.php?t=777392

py0413 · 01-23-2013, 01:36 AM

Sorry to hear this. Maybe bring it to a certified body shop and have them checked to see if any actual body damage was there. It's hard to believe what a SA says after all they can't be more professional than bodyshop guys.

As for canceling the sale, I believe it can happen but like others have mentioned, it will be a long and stressful process. If you like the car and think that you have got a good deal, try to get them to fix it the right way and enjoy driving.

I am glad that when I bought my car my SA actually pointed out some scratches and minor damages. I was offered a great deal to buy the car as-is but the salesman later gave me a $200 gift card to shop at their store. Better than nothing I guess.

Tora · 01-23-2013, 01:55 AM

Quote:

Originally Posted by py0413

Sorry to hear this. Maybe bring it to a certified body shop and have them checked to see if any actual body damage was there. It's hard to believe what a SA says after all they can't be more professional than bodyshop guys.

As for canceling the sale, I believe it can happen but like others have mentioned, it will be a long and stressful process. If you like the car and think that you have got a good deal, try to get them to fix it the right way and enjoy driving.

I am glad that when I bought my car my SA actually pointed out some scratches and minor damages. I was offered a great deal to buy the car as-is but the salesman later gave me a $200 gift card to shop at their store. Better than nothing I guess.

Thanks for the input! Yes, that is precisely the type of behavior one would expect from a luxury dealership.

Tora · 01-23-2013, 01:55 AM

Here is a quick video of how the bumper sounds (feels) as edited on post #1:

Ghetto2315 · 01-23-2013, 09:31 AM

OP, did you lease or purchase?

KIS · 01-23-2013, 10:01 AM

OP, have you determined how much it will cost to make it right?

Tora · 01-23-2013, 12:02 PM

Quote:

Originally Posted by Ghetto2315

OP, did you lease or purchase?

Purchased.

01-22-2013, 07:16 PM	#58
SROC5 Addicted to Track Drives: E92 M3 Join Date: Apr 2009 Location: USCON Posts: 1,279 iTrader: (3)	Tora - don't listen to anyone saying "just accept it, it's ok..." etc. It's easy to stand there and say that when it's not their car. It would be one thing if they didn't disclose work done at the port and it was "good"repair work / like factory. Fine. But given your situation post port delivery and the poor job clearly done, it's simply unacceptable. The only problem I think you might have legally is when you signed paperwork saying you accept the car "as-is" upon delivery (that includes the repair work). If you haven't filled in the post purchase survey, the GM will likely work to make sure you fill that in positively. If he doesn't, call BMW NA right away to get it sorted. The GM gets one chance to make this right by you, it's already nuts the manager and rep stood you up. __________________ ZCP E92 M3 \| Akrapovic Evo \| ESSi \| Swift Spec-R \| APEX ARC-8 \| RS-3 \| PFC-08 \| MS Filter \| MS Spacers \|

01-23-2013, 01:36 AM	#61
py0413 Captain Drives: 2012 M5 Join Date: Jul 2008 Location: BC Posts: 934 iTrader: (2)	Sorry to hear this. Maybe bring it to a certified body shop and have them checked to see if any actual body damage was there. It's hard to believe what a SA says after all they can't be more professional than bodyshop guys. As for canceling the sale, I believe it can happen but like others have mentioned, it will be a long and stressful process. If you like the car and think that you have got a good deal, try to get them to fix it the right way and enjoy driving. I am glad that when I bought my car my SA actually pointed out some scratches and minor damages. I was offered a great deal to buy the car as-is but the salesman later gave me a $200 gift card to shop at their store. Better than nothing I guess. __________________ Must stop eating..............

01-23-2013, 01:55 AM	#63
Tora E92 ///M3 Drives: AW E92 M3 Join Date: Nov 2008 Location: Austin Posts: 70 iTrader: (0)	Here is a quick video of how the bumper sounds (feels) as edited on post #1: __________________ ///M3 \| E92 \| AW \| 6MT

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01-22-2013, 06:59 PM	#55
BMWJ Private First Class Drives: 2011 E92 M3 Join Date: Oct 2011 Location: NY Posts: 162 iTrader: (0)	The finish on my car was not completely smooth until I clay bared and detailed it.

01-22-2013, 11:09 PM	#59
MJM BMW CCA Boston Chapter - Member Drives: 2011 E90 M3, ZCP Join Date: Apr 2007 Location: Massachusetts Posts: 280 iTrader: (0)	BMW NA must be notified of this!

01-23-2013, 09:31 AM	#64
Ghetto2315 Captain Drives: Like I Stole It... Join Date: Feb 2012 Location: Jersey Shore Posts: 753 iTrader: (1) Garage List 2012 BMW M3 E92 [3.20] 2010 GENESIS COUPE ... [5.00] 2001 JEEP WRANGLER ... [5.00]	OP, did you lease or purchase?

01-23-2013, 10:01 AM	#65
KIS Lieutenant Drives: 2011 M3 Coupe Join Date: Sep 2010 Location: Houston, Texas Posts: 503 iTrader: (0)	OP, have you determined how much it will cost to make it right?