rant: pacific bmw

jayjaybelbel · 12-11-2012, 01:56 AM

I had a blown front passenger tire a week ago. My car ended up going to pacific bmw in glendale after being towed. Unfortunately, it was a saturday night and service was close on a sunday. So i had no choice but to leave my car and wait till monday morning for the service crew to fix my tires. When i went to pick up my car, i found out from the service dept that there was a bumper damage, at first they were trying to blame me but when i showed them the pics of my car with no bumper damage, they retracted and agreed to pay for the repair. After this whole incident, i decided to go to another shop but according to the dealership, they don't allow it and that i need to go to the shop of their choice. I will be going there this week to deal with the service manager and need some input from you guys. Thanks!!

System Of A... · 12-11-2012, 02:13 AM

I think I saw you from afar in the morning by pacific bmw

jayjaybelbel · 12-11-2012, 02:15 AM

probably since thats a few blocks away from my place.

Powerbeast · 12-11-2012, 03:01 AM

Fak pacific

Mr.Metak2you · 12-11-2012, 09:25 AM

Damn good thing you took pics before!

nbennettksu · 12-11-2012, 09:48 AM

Quote:

Originally Posted by Mr.Metak2you

Damn good thing you took pics before!

Team Plutonium · 12-11-2012, 09:58 AM

Quote:

Originally Posted by jayjaybelbel

I had a blown front passenger tire a week ago. My car ended up going to pacific bmw in glendale after being towed. Unfortunately, it was a saturday night and service was close on a sunday. So i had no choice but to leave my car and wait till monday morning for the service crew to fix my tires. When i went to pick up my car, i found out from the service dept that there was a bumper damage, at first they were trying to blame me but when i showed them the pics of my car with no bumper damage, they retracted and agreed to pay for the repair. After this whole incident, i decided to go to another shop but according to the dealership, they don't allow it and that i need to go to the shop of their choice. I will be going there this week to deal with the service manager and need some input from you guys. Thanks!!

Total BS! Nobody can tell you which body-shop to use. I had a very similar story, and I took my car to a body-shop I trust, and my dealership had to pay for it. Good luck!

XR_SIX · 12-11-2012, 09:59 AM

Don't worry man. Allow them send your car to the body shop of their choice. I purchased my car (heavily discounted but with half an inch deep scratch on the driver side door) from them. Prior to picking her up, they sent the car to the shop for repair. The shop did an amazing job. The work was flawless.

j2m · 12-11-2012, 10:26 AM

Quote:

Originally Posted by jayjaybelbel

When i went to pick up my car, i found out from the service dept that there was a bumper damage, at first they were trying to blame me but when i showed them the pics of my car with no bumper damage, they retracted and agreed to pay for the repair.

Not cool

ottoblotto · 12-11-2012, 10:41 AM

Deceitful azzholes. Take your car far away from them. Too late! Trust breached...

rjd598 · 12-11-2012, 11:39 AM

This was the 1m scandal dealership I'm pretty sure. Watch out

positiveions · 12-11-2012, 12:23 PM

I try to avoid that place as much as i can

jayjaybelbel · 12-11-2012, 03:33 PM

Thanks guys for your input and comments. I called the service manager multiple times with no call back. And yes this is the same dealership with the 1M issue.

Marco@McKennaPerformance · 12-12-2012, 10:26 PM

I would demand that they give you the bumper, and a reasonable amount to get it painted and installed. There's no way they can demand you to go to their shop: its YOUR car, its YOUR paint, therefore you should have it YOUR way. If we damage a car ( which has happened to every BMW dealership in the world ), we offer the customer all the parts either painted and installed by our BMW Certified Collision Center, or shipped to the shop of their choice.

jayjaybelbel · 12-13-2012, 01:04 AM

thanks guys...just an update, went to the dealership and now they say its okay. Not entirely out of the woods yet until i get everything repaired.

Aquariu///M · 12-13-2012, 03:23 PM

How the hell they manage to do that damage?

MA///M3 · 12-13-2012, 04:28 PM

In Mass, and I thought all states, you have the right to bring your car to any body shop. No one can tell you otherwise. They are most likely trying to save a buck.

jayjaybelbel · 12-19-2012, 01:03 AM

Quote:

Originally Posted by dukeM3

How the hell they manage to do that damage?

i kept asking myself that question too...

persian54 · 12-19-2012, 04:29 AM

Quote:

Originally Posted by MA///M3

In Mass, and I thought all states, you have the right to bring your car to any body shop. No one can tell you otherwise. They are most likely trying to save a buck.

I think that's only if it's through insurance?

Pacific did a small damage on my car as well while it was there; but it was repaired and I couldn't tell. If they hadn't told me, I wouldn't have even been able to guess it had happened

Mineral White is also not an easy color to fix.

Good luck

Sean05 · 01-08-2013, 01:17 PM

dang sorry pare... I had my car serviced at Pacific and had some minor issues. although when i had my Tranny issue they replaced it without any issue or trouble...

hope they can get it fixed. while your at it.. try to have your bumper reflector shaved.

12-11-2012, 01:56 AM	#1
jayjaybelbel First Lieutenant Drives: alpine white e92 M3 Join Date: Aug 2007 Location: Los Angeles,CA Posts: 307 iTrader: (1)	rant: pacific bmw I had a blown front passenger tire a week ago. My car ended up going to pacific bmw in glendale after being towed. Unfortunately, it was a saturday night and service was close on a sunday. So i had no choice but to leave my car and wait till monday morning for the service crew to fix my tires. When i went to pick up my car, i found out from the service dept that there was a bumper damage, at first they were trying to blame me but when i showed them the pics of my car with no bumper damage, they retracted and agreed to pay for the repair. After this whole incident, i decided to go to another shop but according to the dealership, they don't allow it and that i need to go to the shop of their choice. I will be going there this week to deal with the service manager and need some input from you guys. Thanks!! Attached Images
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12-11-2012, 02:13 AM	#2
System Of A... Captain Drives: e93 M3 Join Date: Jun 2010 Location: 818 Posts: 726 iTrader: (0) Garage List 2008 BMW e93 M3 [3.25]	I think I saw you from afar in the morning by pacific bmw __________________ Gintani - Revinora - Turner Motorsports - EAS - VMR Wheels

12-11-2012, 09:25 AM	#5
Mr.Metak2you Brigadier General Drives: LEXUS LS(DailyDriver) Join Date: Nov 2007 Location: Astral Projecting: ∞ 23.516 -122 02.625 0242.101 ĕv'rē-hwâr' Posts: 4,386 iTrader: (11) Garage List 2013 BMW M3 [0.00] 2011 1M Coupe (Sold) [4.30] 2008 E90 M3 (Sold) [4.30] 2007 Z4 Mcpe (Sold) [5.00] 2005 BMW M3 (Sold) [5.00]	Damn good thing you took pics before! __________________

12-11-2012, 10:41 AM	#10
ottoblotto Suddenly, Drives: A Wild M3 Join Date: Apr 2011 Location: Appears! Posts: 981 iTrader: (2) Garage List 2010 BMW X5 [0.00] 2011.75 BMW M3 E90 [5.00]	Deceitful azzholes. Take your car far away from them. Too late! Trust breached... __________________ "With great power comes great responsibility." -El-Superbeasto

12-11-2012, 11:39 AM	#11
rjd598 Brigadier General Drives: 10' M3 Join Date: Jan 2009 Location: San Diego,CA Posts: 3,186 iTrader: (1) Garage List 2010 BMW M3 [4.50] 2000 Nissan Maxima SE [0.00]	This was the 1m scandal dealership I'm pretty sure. Watch out __________________ 10 E90 M3/dct/ztp/zpp/heated seats/eps/19'/iPod retired- 08 535i/nav/prem./L7/ipod retired- 06 325i/nav/prem./sat/xenons/style 128

12-11-2012, 02:15 AM	#3
jayjaybelbel First Lieutenant Drives: alpine white e92 M3 Join Date: Aug 2007 Location: Los Angeles,CA Posts: 307 iTrader: (1)	probably since thats a few blocks away from my place.

12-11-2012, 03:01 AM	#4
Powerbeast Major General Drives: E90 M3 Dakar Yellow Join Date: Mar 2009 Location: SoCal Posts: 5,414 iTrader: (4)	Fak pacific

12-11-2012, 09:59 AM	#8
XR_SIX Bading-dong! Drives: '11.5 E93 M3 AW, '09 R6 Join Date: Aug 2011 Location: Eagle rock, Ca Posts: 266 iTrader: (1) Garage List 2011.5 E93 M3 [0.00]	Don't worry man. Allow them send your car to the body shop of their choice. I purchased my car (heavily discounted but with half an inch deep scratch on the driver side door) from them. Prior to picking her up, they sent the car to the shop for repair. The shop did an amazing job. The work was flawless.

12-11-2012, 12:23 PM	#12
positiveions Major General Drives: 09 MKV JETTA 2.5 & E90 M3 :) Join Date: Sep 2007 Location: La Verne, CA Posts: 8,848 iTrader: (1)	I try to avoid that place as much as i can __________________

12-11-2012, 03:33 PM	#13
jayjaybelbel First Lieutenant Drives: alpine white e92 M3 Join Date: Aug 2007 Location: Los Angeles,CA Posts: 307 iTrader: (1)	Thanks guys for your input and comments. I called the service manager multiple times with no call back. And yes this is the same dealership with the 1M issue.

12-12-2012, 10:26 PM	#14
Marco@McKennaPerformance BimmerPost Supporting Vendor Drives: 135i Join Date: Aug 2012 Location: Norwalk, CA Posts: 469 iTrader: (2)	I would demand that they give you the bumper, and a reasonable amount to get it painted and installed. There's no way they can demand you to go to their shop: its YOUR car, its YOUR paint, therefore you should have it YOUR way. If we damage a car ( which has happened to every BMW dealership in the world ), we offer the customer all the parts either painted and installed by our BMW Certified Collision Center, or shipped to the shop of their choice.

12-13-2012, 01:04 AM	#15
jayjaybelbel First Lieutenant Drives: alpine white e92 M3 Join Date: Aug 2007 Location: Los Angeles,CA Posts: 307 iTrader: (1)	thanks guys...just an update, went to the dealership and now they say its okay. Not entirely out of the woods yet until i get everything repaired.

12-13-2012, 03:23 PM	#16
Aquariu///M Captain Drives: 2009 M3 E92 & 13 X5///M Join Date: May 2010 Location: Diamond Bar Posts: 743 iTrader: (6)	How the hell they manage to do that damage?

12-13-2012, 04:28 PM	#17
MA///M3 Second Lieutenant Drives: 2008 BMW M3 DCT COUPE Join Date: Sep 2011 Location: BOSTON, MA Posts: 211 iTrader: (0)	In Mass, and I thought all states, you have the right to bring your car to any body shop. No one can tell you otherwise. They are most likely trying to save a buck.

01-08-2013, 01:17 PM	#20
Sean05 Putcha ang ganda... Drives: 08 MR E92 M3 Join Date: Feb 2010 Location: Los Angeles, Brea CA. Posts: 4,982 iTrader: (9)	dang sorry pare... I had my car serviced at Pacific and had some minor issues. although when i had my Tranny issue they replaced it without any issue or trouble... hope they can get it fixed. while your at it.. try to have your bumper reflector shaved. __________________

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