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      12-13-2011, 07:10 PM   #1
infantrytroop22
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How is Irvine BMW for service?

I bought my E90 M3 from Irvine BMW and will need my 1,200 mile service soon. How is Irvine BMW's service department? Do they know what they are doing for the 1,200 mile service on the M3? Are they careful about not scratching cars, etc.?
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      12-13-2011, 07:51 PM   #2
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Generally, they have a terrible reputation.
I'm not saying they've never taken care of people, but general statements say they suck.
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      12-13-2011, 10:20 PM   #3
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      12-13-2011, 10:30 PM   #4
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      12-14-2011, 01:07 AM   #5
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I bought my M from them as well. Took it in to get the 1200 mile service only to find 25 miles was added to the car when I came back to pick her up. I was pissed and complained to the service manager, he apologized and filled up my car with a full tank of gas. I guess it was better than nothing.
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      12-14-2011, 01:15 AM   #6
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I bought my M from them as well. Took it in to get the 1200 mile service only to find 25 miles was added to the car when I came back to pick her up. I was pissed and complained to the service manager, he apologized and filled up my car with a full tank of gas. I guess it was better than nothing.
How did they explain that? That is absolutely ridiculous. The only other options are Creepier and Sterling. I will definitely tell the dealer not to drive my car at all because I have heard several stories of this happening.
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      12-14-2011, 01:16 AM   #7
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Steve Thomas FTW!
That's so far. Haha. Did you go all the way up there for service?
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      12-14-2011, 01:16 AM   #8
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Originally Posted by aus View Post
Generally, they have a terrible reputation.
I'm not saying they've never taken care of people, but general statements say they suck.
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      12-14-2011, 03:15 AM   #9
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      12-14-2011, 03:37 AM   #10
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So where do you guys go? I have heard bad things about all the Orange County dealerships. How is the service bad at Irvine? I mean, what can really go wrong with a 1200 mile service.
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      12-14-2011, 06:01 AM   #11
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I've had very good "luck" with Irvine BMW. Richard Toumayan has taken very good care of me.
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      12-14-2011, 09:18 AM   #12
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Originally Posted by infantrytroop22 View Post
That's so far. Haha. Did you go all the way up there for service?
Bought the car from them and will be going there again for my 1200. Wife likes the outlets up there so we'll just make a day of it.
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      12-14-2011, 09:59 AM   #13
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      12-14-2011, 11:47 AM   #14
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That's so far. Haha. Did you go all the way up there for service?
I went back to STBMW for my 1,200 service. Two reasons, l bought my car from them and most important they are "Mod Friendly".
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      12-14-2011, 12:02 PM   #15
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I understand that Irvine BMW has a reputation for having poor service, but what types of problems do people generally have? If I am just taking my car there for the 1,200 mile service and I tell them not to drive it off the lot how can anything about the service really be bad?
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      12-14-2011, 01:13 PM   #16
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Quote:
Originally Posted by infantrytroop22 View Post
I understand that Irvine BMW has a reputation for having poor service, but what types of problems do people generally have? If I am just taking my car there for the 1,200 mile service and I tell them not to drive it off the lot how can anything about the service really be bad?
LOL. You seem to be set on taking it there even though 99% have suggested against it. In the end, it's your call. I assume you only want to go there cause it's convenient.
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      12-14-2011, 01:33 PM   #17
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LOL. You seem to be set on taking it there even though 99% have suggested against it. In the end, it's your call. I assume you only want to go there cause it's convenient.
Ha, no I am not set on taking it there, but it is the most convenient. I am just trying to understand how they are bad. The 1,200 mile service is just draining and filling up fluids. Can they really mess that up? If so, I don't mind driving to another dealer but would prefer to stay in Orange County. Also, I have heard bad things about just about every dealer's service department, including Steve Thomas (not saying they are bad, because I do not think they are, but others have said so).
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      12-14-2011, 01:49 PM   #18
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Quote:
Originally Posted by infantrytroop22 View Post
Ha, no I am not set on taking it there, but it is the most convenient. I am just trying to understand how they are bad. The 1,200 mile service is just draining and filling up fluids. Can they really mess that up? If so, I don't mind driving to another dealer but would prefer to stay in Orange County. Also, I have heard bad things about just about every dealer's service department, including Steve Thomas (not saying they are bad, because I do not think they are, but others have said so).
Well if what's been posted above doesn't give you enough reason to stay away, not sure what will.

As far as Steve Thomas is concerned, they have done nothing but good to my car so far. I don't recall seeing anything bad regarding service from them but no one is immune from getting bad service.
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      12-14-2011, 01:55 PM   #19
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Well if what's been posted above doesn't give you enough reason to stay away, not sure what will.

As far as Steve Thomas is concerned, they have done nothing but good to my car so far. I don't recall seeing anything bad regarding service from them but no one is immune from getting bad service.
I hear ya, but no one has said anything other than they are bad (no specific examples) except for the guy whose car was driven 25 miles. I am going to tell them not to drive the car and will be waiting for it to make sure, so I don't see that being an issue. I am definitely considering driving up to Steve Thomas though because I haven't heard great things about Sterling or Crevier. So frustrating...
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      12-14-2011, 05:09 PM   #20
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Does anyone have any specific examples of why Irvine BMW is bad? I do not doubt that they are but everyone simply saying they are "bad" without telling me does not help me out as much as specific reasons/examples. It is a bit like the Occupy Wall Street protestors.

Like I have said, they would only be doing the 1,200 mile service. Will they strip/over torque bolts or what could the potentially mess up?
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      12-16-2011, 03:55 AM   #21
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waited years to do this

...to the OP & everyone questioning the replies of dreadful service @ irvine bmw

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      12-16-2011, 04:12 AM   #22
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They have bent over backwards to make every little nit-picky thing right for me with no questions asked. I didn't even buy the car there (bought it used private party).

I'm not suggesting that they are a good dealer and that you should go there. I just feel compelled to share my experience in the event that they are aware of the problem and are trying to address it.
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