BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 (E90 / E92 / E93) > Regional Forums > USA - California
 
INDustry distribution
Post Reply
 
Thread Tools Search this Thread
      06-29-2012, 12:56 PM   #23
THE TECH
BimmerPost Supporting Vendor

 
THE TECH's Avatar
 
Drives: BPMsport 2012 E92 M3
Join Date: Jun 2011
Location: Kansas

Posts: 13,104
iTrader: (45)

Garage List
Send a message via AIM to THE TECH Send a message via Skype™ to THE TECH
Quote:
Originally Posted by persian54 View Post
Really?

Whenever i want to measure my oil, letting is sit takes forever... to a point where I get impatient.
Doesn't the manual state to let the car warm up by driving? and not letting it sit?

Did I misread the manual? It has been quite some time since I last looked at it..
I would have to check what the manual actually says, but I do know that the car will not read it until it's up to operating temp. The car will definitely check it once it's warm after each start of the engine. When I was working on this particular customer's car last week, it would only take ~5mins for it to check it once at operating temp. No driving required. Just made sure it was on level ground.
__________________
THE TECH is offline   United_States
0
Reply With Quote
      06-29-2012, 01:09 PM   #24
persian54
Lieutenant General
 
persian54's Avatar
 
Drives: SL550. Prev: E93 M3/335i/Z435i
Join Date: Jun 2009
Location: The Valley, SoCal

Posts: 15,797
iTrader: (291)

Quote:
Originally Posted by THE TECH View Post
I would have to check what the manual actually says, but I do know that the car will not read it until it's up to operating temp. The car will definitely check it once it's warm after each start of the engine. When I was working on this particular customer's car last week, it would only take ~5mins for it to check it once at operating temp. No driving required. Just made sure it was on level ground.
Hmm okay

Cause I remember every time I have had low oil warnings and I added a little (cause I know it says add a qt...but I rather under fill than over fill), I'd need to drive around for it to get back up to operating temp (and the sensor resets?) to get a new/updated reading.
persian54 is offline   United_States
0
Reply With Quote
      06-29-2012, 01:27 PM   #25
radiantm3
Apex Everything!
 
radiantm3's Avatar
 
Drives: >1000 HP in my garage
Join Date: Sep 2008
Location: Danville, CA

Posts: 3,828
iTrader: (6)

Garage List
2011 E92 M3  [4.80]
2013 BMW X5M  [4.33]
You are going to get mixed experience at every dealership. I've been going to BMW of Fremont for the past 6 months only because of Nick Lal. I had my car in for an oil change yesterday morning and I know Nick had to leave after lunch which is why you got switched to another SA.

Nick always takes care of me. Whenever I bring my car in, he makes sure my alcantara steering wheel is wrapped, and there's a big NO WASH sign on the dash of my car. He also knows I maintain my own brakes, wheels, and tires so he just asks me to make sure everything is okay with those components and resets the idrive service warnings for them. As long as he isn't busy with a lot of customers he'll personally take my car back to the shop as well. And if I need a loaner, he always gets me the best loaner he can get (328i convertible, 335d, z4, etc).

In the end you just need to find the SA who cares about his customers (especially his regulars) and your car is generally in good shape. I've heard horror stories at pretty much every dealership in the Bay Area so there's really no best place to go for service.
__________________
(1:40 @ Laguna Seca, 2:03 @ Thunderhill, 1:52 @ Infineon)
radiantm3 is offline   United_States
0
Reply With Quote
      06-29-2012, 01:51 PM   #26
dagolfpro
Lieutenant Colonel
 
dagolfpro's Avatar
 
Drives: 2011 E90 M3
Join Date: Sep 2011
Location: SF Bay Area, CA

Posts: 1,868
iTrader: (8)

Quote:
Originally Posted by radiantm3 View Post
In the end you just need to find the SA who cares about his customers (especially his regulars) and your car is generally in good shape. I've heard horror stories at pretty much every dealership in the Bay Area so there's really no best place to go for service.
I totally agree. It's not the dealership but who the SA is. I had a flat tire couple of weeks ago an had it towed to Peter Pan. My SA was out thy day and was assigned another SA. When I had my tire replaced and wanted the old tire back. He said no, couldn't do it since BMW warranty won't allow it. I didn't put up a fight about it. Later, I spoke with my SA, he said that was BS. I should have been allowed to keepy old tire. (had a nail in it with only 105 miles on it.)

I could have blamed Peter Pan for the SA, but it wasn't PP fault, but the SA giving me bad info.
__________________
2011 E90 AW | DCT | ZCP | ZCV | ZCW | ZP2 | Prem Sound | Moonroof | BMW Apps |
Evolve Exhaust | M Perf Steering Wheel | Tint | Lux | Painted Reflectors | Hardwired V1 | KW V3 | Volshlag CP | Brembo BBK | 18" Volks TE37SL Pressed Graphite | Yokohama AD08 | Schroth 4 Point Harness | Challenge GT Diffuser | I lied earlier, I wasn't done with mod, but I swear, I'm done now, no more mods...
dagolfpro is offline   Taiwan
0
Reply With Quote
      06-29-2012, 03:11 PM   #27
cheweihu
Enlisted Member
 
cheweihu's Avatar
 
Drives: E92 M3
Join Date: Sep 2009
Location: Palo Alto, CA

Posts: 37
iTrader: (0)

Well I can't say if it's SA's fault as SA is not the person who does maintenance, nor would I ever know who has driven my car out, however if this kind of thing happens a lot (which I believe) IT IS BMW Fremont's responsibility to regulate its employees at the end of the day. AutoNation is the largest car retailer in this country they should have known it. This is becoming a management topic LOL

Thanks,

Jared
cheweihu is offline   No_Country
0
Reply With Quote
      06-29-2012, 04:49 PM   #28
cpvince
Private First Class
 
Drives: 2008 E92 M3
Join Date: Oct 2011
Location: SF Bay Area

Posts: 179
iTrader: (1)

Garage List
2008 BMW M3  [5.00]
That really sucks to hear that. I have had the same experience with radiantm3 when working with Nick Lal.
cpvince is offline  
0
Reply With Quote
      06-29-2012, 10:56 PM   #29
atruelunatic
Second Lieutenant
 
Drives: n/a
Join Date: Jun 2011
Location: East Bay, California

Posts: 286
iTrader: (1)

Likewise with the last poster, I've had good service with Nick Lal. Nick also assigns the car to a certain tech (forgot who) each time for me. When I brought my car in for the 16k service, they only put an extra 2.2 miles on it. Sorry about your experience, I'm sure everything is still fine though. Maybe next time for sure get Nick as the SA, sucks that you were pressed for time.
__________________
2011 e92 JzB 6MT
Akrapovic Evolution, ESS Tune, UUC SSK w/ DSSR, Stoptech SS brake lines, Eibach springs, OEM gloss black kidney grills, keyhole delete, LUX H8 3.0, full front clear bra, 20% tint, Macht Schenll Stud Conversion, Apex ARC-8 18x9.5/10 w/ 265/35 & 285/30 AD08's
atruelunatic is offline  
0
Reply With Quote
      06-29-2012, 11:40 PM   #30
Endless619
DHS
 
Endless619's Avatar
 
Drives: bmw x5, m3, Acura TL
Join Date: Oct 2010
Location: Disneyland

Posts: 3,929
iTrader: (14)

Garage List
Quote:
Originally Posted by JZBE92 View Post
that's pretty shady that they pencil whipped the "out" mileage. I live in Fremont but always take it to Gary Wilson in Mountain View. That guy takes care of you.
Agreed. Thats just crazy.
Endless619 is offline   Spain
0
Reply With Quote
      06-30-2012, 08:52 PM   #31
tightie
JOSH SHOKRI.
 
tightie's Avatar
 
Drives: 2015 F80 YMB M3
Join Date: Aug 2005
Location: los angeles, california.

Posts: 5,709
iTrader: (7)

Garage List
2008 BMW M3  [3.95]
i would shank someone
__________________
15 YMB F80 M3 | iND Painted Front Reflectors, Painted Side Marker Set, Rear Painted Emblem & Front Grill Surround| KW 3 Way Clubsport | Gintani Downpipes | Macht Schnell Stud Conversion Kit | JB4 | Too many wheels to list
*Track Day: November 2 @ Buttonwillow Raceway
tightie is offline   United_States
0
Reply With Quote
      07-01-2012, 12:39 AM   #32
AV9
Brigadier General
 
AV9's Avatar
 
Drives: 2009 e92 m3
Join Date: Jun 2008
Location: OC

Posts: 4,289
iTrader: (7)

whoever thinks that it's ok for 22 miles to be added to their car by a dealer for "testing" is out of their mind...

took me a max of 7-10miles to get an oil reading, and even then, as another member stated on here, I also tell my SA to write that my car cannot be test driven, i'll do it myself...
__________________
2009 M3 Coupe DCT Black/Black
AV9 is offline   United_States
0
Reply With Quote
      07-01-2012, 05:02 AM   #33
new2tracks
New Member
 
Drives: 325i
Join Date: Jun 2012
Location: San Francisco

Posts: 24
iTrader: (0)

damn..thats mess up.
new2tracks is offline  
0
Reply With Quote
      07-04-2012, 06:57 PM   #34
iczer34
Dude, WTF?
 
iczer34's Avatar
 
Drives: BMW i3 Giga REx
Join Date: Sep 2006
Location: NorCal

Posts: 662
iTrader: (8)

I've been going to Fremont of BMW for over 12 years now on all the BMWs I've had the privilege to drive. I've gone through several great SAs and a couple of horrible ones. Unfortunately, most dealerships have a revolving door of SAs, especially if they're not producing ($$ for non-warranty work). So if you find a great one, stick with them!

At BMW of Fremont, I too would also recommend Nick Lal.

To the OP: I would ask the SA to explain the mileage difference. It better be some good BS for 22 miles.
__________________
"A good reputation is more valuable than money"

2014 BMW i3 REx (Giga) - Capparis White
iczer34 is offline  
0
Reply With Quote
      07-05-2012, 10:50 PM   #35
mot
Banned
 
Drives: e92 AW M3 6MT
Join Date: Oct 2010
Location: Bay Area, California

Posts: 941
iTrader: (8)

Quote:
Originally Posted by iczer34 View Post
I've been going to Fremont of BMW for over 12 years now on all the BMWs I've had the privilege to drive. I've gone through several great SAs and a couple of horrible ones. Unfortunately, most dealerships have a revolving door of SAs, especially if they're not producing ($$ for non-warranty work). So if you find a great one, stick with them!

At BMW of Fremont, I too would also recommend Nick Lal.

To the OP: I would ask the SA to explain the mileage difference. It better be some good BS for 22 miles.
Nick Lal is one of the best SA I've dealt with. He takes care of me.
mot is offline   United_States
0
Reply With Quote
      07-15-2012, 10:46 AM   #36
Mr. Liu
Second Lieutenant
 
Mr. Liu's Avatar
 
Drives: 2011 AW/FR E90 M3
Join Date: Jul 2010
Location: Los Angeles, CA

Posts: 294
iTrader: (0)

Wow same a happened to me at Monrovia BMW.

16k mile service, told them to check my tpms error also. Brought in car with 16316 miles. Car came out with 16357. The out reading on invoice said 16340. Almost half a tank of gas gone. Where the Fuck did these guys go with the car. I'm pissed off and will be calling BMW NA everyday until this is resolved.
Mr. Liu is offline  
0
Reply With Quote
      07-21-2012, 01:45 AM   #37
emthreeboy
Captain
 
emthreeboy's Avatar
 
Drives: E92 M3 & E46 M3
Join Date: Oct 2010
Location: socal

Posts: 918
iTrader: (2)

Quote:
Originally Posted by Mr. Liu View Post
Wow same a happened to me at Monrovia BMW.

16k mile service, told them to check my tpms error also. Brought in car with 16316 miles. Car came out with 16357. The out reading on invoice said 16340. Almost half a tank of gas gone. Where the Fuck did these guys go with the car. I'm pissed off and will be calling BMW NA everyday until this is resolved.
WOAH thats craaaazy!
Besides, i wouldnt bring it to monrovia in the first place, youre not the only one with complaints about that dealership. Go to new century instead.
__________________
-09 e92 SPACE GRAY/// m3 w/ m-dct!

-06 E46 JET BLACK/// m3 6MT!
emthreeboy is offline  
0
Reply With Quote
      08-29-2012, 08:35 PM   #38
ThreeThirtyFiveD
New Member
 
Drives: 335d
Join Date: Aug 2012
Location: So. Cali.

Posts: 5
iTrader: (0)

Garage List
2011 335d  [0.00]
2011 335d  [0.00]
I'd have demanded an accounting of the person responsible. That's completely unacceptable and unnecessary.
ThreeThirtyFiveD is offline  
0
Reply With Quote
      08-29-2012, 10:58 PM   #39
JZBE92
I poop at work to save money on toilet paper.
 
JZBE92's Avatar
 
Drives: 2012 M3 SOLD, FR-S Monogram
Join Date: Jun 2012
Location: SF Bay Area

Posts: 468
iTrader: (0)

Quote:
Originally Posted by radiantm3 View Post
You are going to get mixed experience at every dealership. I've been going to BMW of Fremont for the past 6 months only because of Nick Lal. I had my car in for an oil change yesterday morning and I know Nick had to leave after lunch which is why you got switched to another SA.

Nick always takes care of me. Whenever I bring my car in, he makes sure my alcantara steering wheel is wrapped, and there's a big NO WASH sign on the dash of my car. He also knows I maintain my own brakes, wheels, and tires so he just asks me to make sure everything is okay with those components and resets the idrive service warnings for them. As long as he isn't busy with a lot of customers he'll personally take my car back to the shop as well. And if I need a loaner, he always gets me the best loaner he can get (328i convertible, 335d, z4, etc).

In the end you just need to find the SA who cares about his customers (especially his regulars) and your car is generally in good shape. I've heard horror stories at pretty much every dealership in the Bay Area so there's really no best place to go for service.
I'm going to do this.
__________________
2012 JZB E92 M3 Coupe. DCT/ZCP. Paint Match IND Cosmetic Package, Arkym Bumper, Verstrabe Paddles, LUX Angel Eyes, Vorsteiner double sided CF CSL trunk lid, Evolve Valve Exhaust, 19x9.5 et 21, 19x10.5 et 22 TE37 SL Pressed Graphite
JZBE92 is offline   Taiwan
0
Reply With Quote
      08-29-2012, 11:15 PM   #40
endofanera7
Major General
 
endofanera7's Avatar
 
Drives: 08 JB E92 M3
Join Date: Sep 2008
Location: Bay Area, CA

Posts: 5,172
iTrader: (15)

Garage List
2008 E92 M3  [5.00]
Send a message via AIM to endofanera7 Send a message via MSN to endofanera7
Only take your car to Nick Lal there at Fremont, the guy knows what to do
endofanera7 is offline   No_Country
0
Reply With Quote
      08-30-2012, 01:14 AM   #41
bubu
Bunny Slayer
 
Drives: E92 M3 - DCT (2013)
Join Date: Apr 2010
Location: Orange County - Southern California

Posts: 484
iTrader: (0)

...and everyone thinks the force bundled maintenance contract BMW forces upon the consumer is a wonderful deal!

If BMW dealership service depts had to truly compete for your business these joy rides would not be happening. With the way things are now, the "free" oil changes keep the $ flowing and people coming back for the service they were forced to buy with their car...no matter how awful the experience.

...I'm actually shocked the "free" maintenance has not come under the scrutiny of anti-trust regulators. I see no difference between what BMW is doing vs Microsoft bundling IE and WMP with windows, and paying hefty fines for limiting consumer choice as a result. I guess you can go buy a different brand...then again if the practice was above board every brand would have adopted the business model since its a cash cow.
bubu is offline   United_States
0
Reply With Quote
      08-30-2012, 03:38 AM   #42
demonshin
Private First Class
 
demonshin's Avatar
 
Drives: '08 E92 M3
Join Date: Feb 2012
Location: Fremont, CA

Posts: 180
iTrader: (2)

I agree, ever dealership is the same. They are all good to you until your warranty is up, then they try to shark you for $$ for out of warranty service and just like every other business they need to make money. It has happened to me at Fremont BMW with Nick Lai. As for the miles that were put on your car, just ask for an explanation on why that has happened, you are not BMW tech so there might of been a reason and if there is not then raise hell.
__________________
demonshin is offline  
0
Reply With Quote
      08-30-2012, 12:21 PM   #43
Carl L
Captain
 
Carl L's Avatar
 
Drives: '15 M3
Join Date: Aug 2012
Location: West Coast

Posts: 757
iTrader: (0)

Quote:
Originally Posted by Mr. Liu View Post
Wow same a happened to me at Monrovia BMW.

16k mile service, told them to check my tpms error also. Brought in car with 16316 miles. Car came out with 16357. The out reading on invoice said 16340. Almost half a tank of gas gone. Where the Fuck did these guys go with the car. I'm pissed off and will be calling BMW NA everyday until this is resolved.
BMW of Monrovia have a terrible service department. My M5 was about 6 months old with less than 10,000 miles when I took it in to get one of the horns fixed. They somehow managed to destroy a valve spring (which they were unable to diagnose or admit). I took it right back to them as the car sounded awful-- head tech said "it sounds normal." As I was taking it elsewhere emissions warnings came on and engine power reduced. Ended up missing two days of work and was without the car for almost a week as another dealer diagnosed the issue.

RPi and South bay BMW (or was it Pacific) helped get things back to normal.

On topic- 22 miles is way to far to raise oil temps or get a diagnosis. Anything more than 5 is a joyride and even that's pushing it.
__________________
'15 M3
-prev M-cars: E60, E92, E46, E36
Carl L is offline  
0
Reply With Quote
      08-30-2012, 01:32 PM   #44
eclipsisNA
Colonel
 
Drives: 2013 Estoril 328i M Sport
Join Date: Oct 2007
Location: Beverly Hills, CA

Posts: 2,938
iTrader: (6)

Garage List
2014 BMW 428i  [3.88]
eclipsisNA is offline   United_States
0
Reply With Quote
Post Reply

Bookmarks

Tags
bay area, dealership, fremont, joyride, service

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 08:08 AM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST