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      10-28-2012, 07:36 PM   #1
bandido
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Hello, I just had my 2013 M3 Comp package in for it's first service, 1200 miles. I made mention to the fact that I had a slight vibration at 80 mph and asked to check the tire balance. It was not that bad and I debated about bringing it up, but this is my second E92 and it was clearly different.

After multiple efforts at mounting and remounting the wheels, they found a road force variation that they fixed. Here's the issue, there is visible damage to the wheels and 60 miles on the car! The wheel damage is more like the clear coat being dimpled/pushed-in rather than a scrape, but the car is a month old. I do not understand 60 miles of test driving for a balance issue...

What should I do? What is the reasonable solution?
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      10-28-2012, 07:58 PM   #2
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Complain to the service manager and see what happens. Escalate if you don't get a satisfactory response.
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      10-28-2012, 11:18 PM   #3
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Raise hell. You might get alot of varying opinions but don't settle for anything. Push as hard as you can against the dealership to make things right and if they don't budge take to BMW North America. 60 miles is unacceptable. Best of luck
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      10-28-2012, 11:47 PM   #4
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Another dealer put 57 miles on mine. No visible damage like yours though. I made a fuss to the dumbass SA and threatened to raise it to service manager then realized it wasn't worth my time. Got a full tank for reimbursement and just learn for next time to let them know beforehand it is not acceptable to put miles on your car.
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      10-28-2012, 11:58 PM   #5
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I walked away when this happened to me, dealer is dumb, don wanna waste my time arguing with em. But after that, I tell em not to test drive my car before I hand over my key. Ask em to write down the mileage next time, so they can not fk around.
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      10-29-2012, 12:03 AM   #6
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Speak to your service advisor, if they can't resolve the problem, speak to the manager. It doesn't take 60 miles to solve that kinda problem!
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      10-29-2012, 08:09 AM   #7
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60 miles is insane!
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      10-29-2012, 08:15 AM   #8
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yea 60 miles is a bit much... by about 45 miles, I'd say
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It's one thing for some buffoon to put an M badge on something that doesn't deserve it...it's another for a multi-billion dollar corporation to do the exact same thing and keep a straight face.
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      10-29-2012, 08:36 AM   #9
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I would say 20 miles max. 60 is just crazy. Complain to the manager, me thinks someone took your car for a joy ride.
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      10-29-2012, 09:15 AM   #10
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While 60 miles seems a bit much, other than telling them you're upset, nothing will be accomplished.
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      10-29-2012, 09:28 AM   #11
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Did they repair you wheel? Was it bent?

Best solution is like others said, indicate there's 60 miles on the car, see what happens, escalate if necessary. At the very least the stealer should know there's a joy riding service tech in their midst.
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      10-29-2012, 09:45 AM   #12
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No harm no foul I would only bring up your wheel issue
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      10-29-2012, 10:04 AM   #13
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I had 35 miles put on recently for a DVD replacement, compounded by the mileage documentation being falsified.

I still don't get the /shrug/ no biggie folks, but to each their own. 60 miles is a LOT, and in all liklihood weren't exactly the easiest miles that you'll see. Driving the car hard won't hurt it, but I don't need some nut just wailin' on it with axle tramp, smoky burnouts and money shifts thrown in for good measure. You have no way to know, so suggesting that didn't happen is a WAG at best.

Suggesting that a dealer is actually paying techs to intentionally drive a car around for 60-90 minutes to diagnose tire balance and make sure new oil/differential lube aren't leaking is just nuts. That can't make any sense, financially or practically.
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      10-29-2012, 10:34 AM   #14
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Looks like a joy ride to me...
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      10-29-2012, 10:40 AM   #15
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The service techs are too busy to take that kind of time to drive 60 miles on a car. Sorry to say, a bunch of guys probably wanted to drive an m3 and they all took turns driving it on a very long lunch break.

We would be glad to know the name of your dealer here.
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      10-29-2012, 10:43 AM   #16
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Quote:
Originally Posted by ///M3THOD
Did they repair you wheel? Was it bent?

Best solution is like others said, indicate there's 60 miles on the car, see what happens, escalate if necessary. At the very least the stealer should know there's a joy riding service tech in their midst.
2nd this. If there is a bad apple the dealer can confront them on this. As we all know there are crappy employees in all walks if life. We probably all work with at least a couple.
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      10-29-2012, 11:01 AM   #17
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60 miles is just insane... LOL did they take it home for the night....?
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      10-29-2012, 11:36 AM   #18
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IRS mileage rate is 0.55. So they should at least give you something worth 0.55 x 60 = $33. Also, if you bring back their loaner with less gas then checked out, don't they charge something ridiculous like $19/gallon?
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      10-29-2012, 12:07 PM   #19
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Quote:
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IRS mileage rate is 0.55. So they should at least give you something worth 0.55 x 60 = $33. Also, if you bring back their loaner with less gas then checked out, don't they charge something ridiculous like $19/gallon?
Think its $9 per gallon maybe.

What would be interesting is to see how much money they save/make from people overfilling their loaners before returning the car to avoid such charges.

I always bring my loaner cars back with a few gallons extra to avoid charges. I bet most people are like that.
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      10-29-2012, 12:11 PM   #20
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Sixty miles is a little crazy. First, they don't need to road test car for 1,200 mile service. Secondly, testing tire balance can be done exclusively on the machine. Also, testing tire balance at >80 mph on the road is over the speed limit and illegal in the USA (except for certain roads in Texas).

The wheel damage issue sounds like damage I received when a local tire dealer removed a tire from the wheel for puncture repair where their machine gripped the wheel. The damage was on the rim - thankfully on the inside of the wheel only so you cannot see it from the outside.

At least bring up these issues with the service manager (not the SA) and register your displeasure indicating that you'll mention this when BMW NA contacts you for their service survey.

Last edited by DBH; 10-29-2012 at 06:41 PM.
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      10-29-2012, 02:52 PM   #21
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60 miles seems like a lot even for a joy ride. Sounds like multiple joy rides to me.
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      10-29-2012, 03:20 PM   #22
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joy ride(s)
+1

This group has the potential to pull the ears of dealers that condone this kind of practice. I heard that story too many times on this forum since 2008. I do not think this should be accepted as part of the dues for being an M3 owner. If knowledge goes around that M3 owner have a pro-active association they would think twice. There is power in numbers. A good start would be a sticky log of incidents by dealer's name. Eventually it should become a searchable database (MySQL, PHP) like a consumer report database. This would reward good dealers. The BBB is doing that but they are too general to be effective. Dealers for now have escaped the cloud of online reviewers.

Last edited by sunsweet; 10-29-2012 at 03:25 PM.
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