Best BMW service at BMW Alexandria

[Im4citadel]

Guys:

I can't get enough of the service department here at BMW of Alexandria. I have heard both good and bad stories from this service department, but I must say that my experience since I moved here has been nothing but great. Danika is my service rep there and every trip has gotten better and better. She even makes a note to have a loaner in black waiting (not that it really matters to me, but its the little things that make it count). It's not just that the car got fixed under the warranty, but the way in which they help me make decisions in fixing the car. IE:
1) When my brakes were making an awful noise they replaced the pads and rotors even though the wear on them didn't constitute a full swap.
2) When my rear tires needed to be changed out they suggested a website in which I could literally save 50% on a brand new set of PS2's rather than buying them from the service shop.
3) When they saw that my DCT shift knob was getting eaten away by my class ring, they immediately remembered another E92 M that was totaled on another lot and gave me the number to call to ask for the shift knob.

They have there occasional moments of lapse, but overall I have nothing but praise for this service team. Just thought I would give them another thumbs up.

[dhahlen]

Sounds like a good service rep! Some of the reps here in Arizona are garbage, few and far between go the extra mile to keep a customer.

[gpitts]

You're right - it's the little things, isn't it? I have had excellent service advisors at Kuni BMW in Beaverton, OR as well.

[Nine]

100% agree, BMW of Alexandria has been nothing short of great to me.

[MDyDinanM]

Hmm, i'm in the NOVA area too, and I still use BMW of FFX

I've been going to BMW dealerships in the area for years. First was Arlington (now Alexandria), and now Fairfax has my loyalty.

I've found that when dealerships are new, then loaners are given out all the time. But as time goes on, they become more strict on loaners saying that if it takes more than 2 hrs to repair, or if its something really minor and not a safety issue, then no loaner.

So BMW of Alexandria is still relatively new, but I'm curious what the future will bring...

That and we'll see how well they treat you when your warranty is up...lol

[Im4citadel]

Originally Posted by mdyaman

Hmm, i'm in the NOVA area too, and I still use BMW of FFX

I've been going to BMW dealerships in the area for years. First was Arlington (now Alexandria), and now Fairfax has my loyalty.

I've found that when dealerships are new, then loaners are given out all the time. But as time goes on, they become more strict on loaners saying that if it takes more than 2 hrs to repair, or if its something really minor and not a safety issue, then no loaner.

So BMW of Alexandria is still relatively new, but I'm curious what the future will bring...

That and we'll see how well they treat you when your warranty is up...lol

You're right...We will have to see once it runs out. But so far so good.

[MDyDinanM]

Originally Posted by Im4citadel

You're right...We will have to see once it runs out. But so far so good.

you a Citadel Alum?

VMI here

[bubblehead]

"2) When my rear tires needed to be changed out they suggested a website in which I could literally save 50% on a brand new set of PS2's rather than buying them from the service shop."

Can you share this website???!,,!!!!?...

I just put ps2's on my car and BMW of Alexandria straight up told me they would not put on tires purchased elsewhere, specifically tire rack.com.

[Raja Ventureshield]

Originally Posted by mdyaman

Hmm, i'm in the NOVA area too, and I still use BMW of FFX

I've been going to BMW dealerships in the area for years. First was Arlington (now Alexandria), and now Fairfax has my loyalty.

I've found that when dealerships are new, then loaners are given out all the time. But as time goes on, they become more strict on loaners saying that if it takes more than 2 hrs to repair, or if its something really minor and not a safety issue, then no loaner.

So BMW of Alexandria is still relatively new, but I'm curious what the future will bring...

That and we'll see how well they treat you when your warranty is up...lol

i never take to bmw shop when warranty is up. There are so many good indy shops around why take it to Sears (I mean bmw dealership)

[Im4citadel]

Originally Posted by mdyaman

you a Citadel Alum?

VMI here

Yes I am...we should meet if you are up for it.

I live and work in Tysons...

Do you head out to the car meets at katies coffee or kohls on the weekends?

[Im4citadel]

Originally Posted by bubblehead

"2) When my rear tires needed to be changed out they suggested a website in which I could literally save 50% on a brand new set of PS2's rather than buying them from the service shop."

Can you share this website???!,,!!!!?...

I just put ps2's on my car and BMW of Alexandria straight up told me they would not put on tires purchased elsewhere, specifically tire rack.com.

BMW did not put the tires on my car they simply suggested the site I goto to find my own and I went to integrity tire to have them installed for 44 dollars.

The site is discountedwheelwarehouse.com

For two 265 35z19 I paid a total of 600.

It also may have been the timing around the black Friday to cyber monday season.

Hope this helps.

[novablackm3]

hmm time to go back to alexandria. last visit was for an oil change for my x5m - 10 quarts!!!

[Day Laborer]

^ Officers...

Military etiquette
Officer: Soldier, do you have change for a dollar?
Enlisted: Sure, buddy.
Officer: That's no way to address an officer! Now let's try it again. Do you have change for a dollar?
Enlisted: No, SIR!

[MDyDinanM]

Originally Posted by Im4citadel

Yes I am...we should meet if you are up for it.

I live and work in Tysons...

Do you head out to the car meets at katies coffee or kohls on the weekends?

I've gone to Katie's before. Haven't gone recently since I like to sleep in on Saturdays. That and it's too cold now.

Maybe we'll meet up during one of the local meets/drives in the area in the spring time.

Originally Posted by Day Laborer

^ Officers...

Military etiquette
Officer: Soldier, do you have change for a dollar?
Enlisted: Sure, buddy.
Officer: That's no way to address an officer! Now let's try it again. Do you have change for a dollar?
Enlisted: No, SIR!

Hans

[DisGuy]

danika use to work for bmw fairfax and she was my rep. she was nothing special. she did her job and thats it.

[Blitzblau]

Maryham is my rep...she is all world. BMW of Alexandria as a collective, definitely aim to please. Great operation.

[BAKZOOM]

BMW of Alexandria has been great for service for me so far. My usual SA is Courtney and she's great. She wasn't there last night so a new SA (Laila) assisted me. Waiting on the call now.

I dropped off the car to this dealer for alignment, to check the engine and to check the M badge. I pointed out to them is that the stripes on the M badge were faded. It appears the seal over the stripes had broken and air/water got in. They said it's most likely not covered under the warranty. Has anyone experienced this issue?

[BAKZOOM]

Dealer just called and SA stated that the badge is covered under warranty. I believe they replaced it. Will find out upon pickup this evening.