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      12-20-2011, 08:11 PM   #45
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Quote:
Originally Posted by mjposner View Post
Geez guys...

Anyway got there at 8:45, car was clean inside and out. They installed new shift knob for free and fixed the dsc malfunction. Got in car and immediately noticed small ! in a triangle in upper corner. Once I got to work and turned car off the one of the four problems was still present (shock absorber with exclamation pint. Check Control says edc malfunction, and edc button does not work).

I call service guy and leave message. At lunch I drive car back and the service guy seems genuinely upset. Gets me same loaner (2011 328) and is very apologetic.

he says he will use a different tech.

Dealer is Braman West Palm. I have been a customer for 11 years and they always seem to try hard to please.

I use Jose Ortega....he has always been very helpful.
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      12-20-2011, 09:09 PM   #46
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Quote:
Originally Posted by mjposner View Post
Geez guys...

Anyway got there at 8:45, car was clean inside and out. They installed new shift knob for free and fixed the dsc malfunction. Got in car and immediately noticed small ! in a triangle in upper corner. Once I got to work and turned car off the one of the four problems was still present (shock absorber with exclamation pint. Check Control says edc malfunction, and edc button does not work).

I call service guy and leave message. At lunch I drive car back and the service guy seems genuinely upset. Gets me same loaner (2011 328) and is very apologetic.

he says he will use a different tech.

Dealer is Braman West Palm. I have been a customer for 11 years and they always seem to try hard to please.
the mystery continues....
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      12-20-2011, 09:23 PM   #47
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Quote:
Originally Posted by mjposner View Post
Geez guys...

Anyway got there at 8:45, car was clean inside and out. They installed new shift knob for free and fixed the dsc malfunction. Got in car and immediately noticed small ! in a triangle in upper corner. Once I got to work and turned car off the one of the four problems was still present (shock absorber with exclamation pint. Check Control says edc malfunction, and edc button does not work).

I call service guy and leave message. At lunch I drive car back and the service guy seems genuinely upset. Gets me same loaner (2011 328) and is very apologetic.

he says he will use a different tech.

Dealer is Braman West Palm. I have been a customer for 11 years and they always seem to try hard to please.
And this problem was not there before you drop it? It sounds like they tried drifting with your car. I wonder if a good YouTube will be up soon.

Does not sound good at all. I would be very concerned.
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      12-20-2011, 09:25 PM   #48
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Wow...you are getting screwed. No dealer does all that unless they screwed up major. They knew it was messed up when they gave it back to you.
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      12-20-2011, 09:59 PM   #49
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Quote:
Originally Posted by mjposner View Post
Geez guys...

Anyway got there at 8:45, car was clean inside and out. They installed new shift knob for free and fixed the dsc malfunction. Got in car and immediately noticed small ! in a triangle in upper corner. Once I got to work and turned car off the one of the four problems was still present (shock absorber with exclamation pint. Check Control says edc malfunction, and edc button does not work)..
You noticed a problem that wasn't there before and still drove away?

Good luck, regardless of what happened.
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      12-20-2011, 11:01 PM   #50
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Uh oh. Somebody done goofed. You and the dealer both in this case. I'll let my dealer detail my car. They have guys who are really good, and I'm friends with the GM and service director so nobody fucks with my car.
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      12-21-2011, 06:07 AM   #51
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Quote:
Originally Posted by mjposner View Post

Dealer is Braman West Palm.

Say no more. Best of luck, I drive 50 miles to another service provider to avoid that place.
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      12-21-2011, 07:13 AM   #52
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Its Rod Ortega...

In years past I would have agreed about Braman but I have had nothing but positive results in the last few years, first at Braman Audi (where Rod Ortega was a service rep), then at Braman BMW.

I missed the little warning in the upper right corner of the dash until I was a mile from the dealership and already late for work. When I got to work and turned the car of I got a larger warning and discovered the edc failure.

"And this problem was not there before you drop it?" Yes, I brought the car in for regular service and the dct software recall and left with the problem. I had the rear brakes done and I suspect that there is a connection.

Hopefully I'll know more today.
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      12-21-2011, 09:12 AM   #53
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Quote:
Originally Posted by SehrSchnell View Post
Is it Patrick? I love those guys! The service director is amazing!!!

OP: sorry for the thread jack. Good luck!
No, Laurel. I've heard good things about Patrick, but Laurel is the shit.
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Thickness feels good to me and my hands aren't that big.
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      12-21-2011, 12:56 PM   #54
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Quote:
Originally Posted by Bubbles View Post
Say no more. Best of luck, I drive 50 miles to another service provider to avoid that place.
Could you tell us where you go?
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      12-21-2011, 01:37 PM   #55
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Laurel rules! OP best of Luck. From what I have heard of Braman, I have family in Delray, you might wanna trade that car in.

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No, Laurel. I've heard good things about Patrick, but Laurel is the shit.
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      12-21-2011, 10:39 PM   #56
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and why is that?....never trust the dealer something is fishy....
Quote:
Originally Posted by mjposner View Post
........ They installed new shift knob for free .............
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      12-22-2011, 12:12 AM   #57
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I take a photo of the mileage with my phone every time I hand my keys to someone other than my wife.
brilliant!!
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      12-22-2011, 05:54 AM   #58
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So at 4:00 p.m. yesterday the Service Rep calls and says the part they need to fix my car has arrived and is being installed and he will call me tomorrow.

I am hopeful the car will be done today. I have tomorrow off so even if I have to wait till Friday it is okay, but I'll be pissed if it goes over another week-end. I even have a Christmas present for the car and if she isn;t here Sunday morning to enjoy, I'll be sad.
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      12-22-2011, 09:19 AM   #59
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The mystery continues.
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      12-22-2011, 10:22 AM   #60
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Quote:
Originally Posted by mjposner View Post
My wife called me today at 5 and said my car was just great fun (since Thursday) but that she would not return with the car because she did not want to just have it washed but detailed, and that I could expect her home tomorrow morning. Seems awfully weird...

thoughts?
I've edited a little bit for you. Point made?
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      12-22-2011, 11:26 AM   #61
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WOW.... they sure fawked your car up.... Im pretty sure they tried to hide whatever they can... this is weird never heard of not releasing the car... I have sent mine for service for 2 years and everytime i say no WASH or detail... i do that myself. They cannot hold the car cause they need to detail it.> WTF...

and WTF they would install a new shift knob for free... they are probably just bullshitting you... HEY SORRY I FAWKED UP YOUR CAR HERES A FREE KNOB"... lol
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      12-22-2011, 02:19 PM   #62
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Sean05, said: WTF they would install a new shift knob for free... they are probably just bullshitting you... HEY SORRY I FAWKED UP YOUR CAR HERES A FREE KNOB"... lol

No, when I came in two weeks ago for my first service I told them about the knob and they agreed to fix without any issues. Just had to order the part. When I first picked up car on Tuesday, the new knob was already installed.
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      12-22-2011, 07:29 PM   #63
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At 4:00 my service rep call and says they need to install another control module, it has ben ordered and is in his words, "being airlifted in." Says it does not look like the car will be ready tomorrow either.. What a bah humbug Christmas.

Guess I'll just have to drive my other car this week-end:

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      12-22-2011, 07:46 PM   #64
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Quote:
Originally Posted by mjposner View Post
My service rep called me today at 5 and said my car was just finished for service (since Thursday) but that he would not release the car because he did not want to just have it washed but detailed, and that I could pick it up tomorrow morning. Seems awfully weird...

thoughts?
The excuse you were given is not worth spit, IMO. Check your car out well before leaving the center.

My Rule #1 for my cars being serviced at any BMW center: Have CA place the following on the work order: "*****UNDER NO CIRCUMSTANCES IS THIS VEHICLE TO GO TO THE DETAIL SHOP!****"
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      12-23-2011, 10:47 AM   #65
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Quote:
Originally Posted by mjposner View Post
At 4:00 my service rep call and says they need to install another control module, it has ben ordered and is in his words, "being airlifted in." Says it does not look like the car will be ready tomorrow either.. What a bah humbug Christmas.

Guess I'll just have to drive my other car this week
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      12-23-2011, 11:49 AM   #66
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Either your car is fine or something happend. You would be suprised how many
cars get damaged during transit etc and the dealer doesnt have to report it if its
under 30% (if I recall correctly). Also as others have mentioned I would
never let the dealer wash or "detail" my car, 99% of the time they will do a hack job
with a buffer and either leave holograms, swirls or scratches. If I was in your
shoes I would head straight to the dealer to see whats going on. Just my 2cents.
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