BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 Marketplace > Vendor Comments/Review/Feedback Forum
 
Post Reply
 
Thread Tools Search this Thread
      10-25-2011, 06:57 PM   #1
ohioko4s4
New Member
 
Drives: 2008 Superleggera
Join Date: Aug 2011
Location: San Francisco

Posts: 29
iTrader: (0)

Bad Experience with European Auto Source

I'm new to this site, having just picked up a 2011 AW Coupe. It's a daily driver but I wanted to add some typical exterior mods - cf rear spoiler, cf front spoiler, cf mirror covers, cf hood vents, black grills, side markers, etc. Eight days after I initially placed the order, I called today asked for a tracking number as the pieces were supposed to have arrived today (for an install appointment tomorrow). After being placed on hold for literally 20 minutes, Jon finally admits they screwed up and somehow never internally communicated to fulfill the order. Pissed, I of course asked to then talk with his manager, but after another 5 minutes on hold, Jon comes back and says he's busy with a car. I simply replied with a "cancel my order".

Frustrated from my first experience dealing with the BMW aftermarket, I quickly did some additional research and called Andrew over at IND. He was immediately honest in checking what he had in stock, what could be drop shipped, and what was back-ordered (1 item). He provided a totally different level of experience, honestly, and efficiency on frankly a straight forward order.

I highly recommend IND while cautioning those who might consider EAS. I've dealt with a number of really good tuners and part shops over the years, having built an Underground Superleggera, Switzer GTR and GT2, AP Engineering 7 second Supra, etc. I've been around the tuning scene for awhile and realize stuff goes wrong, but there is no excuse to not proactively address an issue and offer to make it right to the customer.

End of my rant. This M3 replaced a much faster CTS-V (with significant mods), so I need to start looking under the hood soon.

Jamie
ohioko4s4 is offline  
0
Reply With Quote
      10-25-2011, 11:00 PM   #2
Sean05
Putcha ang ganda...
 
Sean05's Avatar
 
Drives: 08 MR E92 M3
Join Date: Feb 2010
Location: Los Angeles, Brea CA.

Posts: 5,324
iTrader: (9)

Send a message via Yahoo to Sean05
Sorry to hear ur experience with EAS but I've bought and ordered many parts from them with no issue .... I remember a saying we're just humans....
__________________
Sean05 is offline   Philippines
0
Reply With Quote
      10-25-2011, 11:08 PM   #3
1MOREMOD
2014 Track Days - 9|Ridge 1:52:25|Pacific 1:35:72
 
1MOREMOD's Avatar
 
Drives: Race car->
Join Date: Mar 2009
Location: check your mirrors

Posts: 11,928
iTrader: (5)

ive also had good luck with eas. ind is great as well. sounds like youve had your share of quick cars.
__________________

02 Tiag e46 M3|6MT|GC plates|MCS c.o.|GC bars|GC race control arms|GC bushings & bearings|BW eng. & tran. mounts|subframe kit|BW race shifter|BW Jaffster|Euro header|BW race|K&N c.a.i.|Epic race tune|Rouge pulleys|Seibon CF hood|CSL bumper|ST-40|XR-2|SS lines|half cage|Recaro profi|Profi 2 harness|BMWpedals|BW studs|
1MOREMOD is online now   United_States
0
Reply With Quote
      10-25-2011, 11:24 PM   #4
LV-E92M3
Lieutenant
 
LV-E92M3's Avatar
 
Drives: Donkey
Join Date: Apr 2009
Location: كابول‎

Posts: 505
iTrader: (1)

sorry to hear that and I feel you.. but it could be a different story if you order an expensive iteam
__________________
E92 M3 DCT/ESS VT-575/FABSPEED hfc's/AE exhaust/BBS LM 19'/ KW CS/RD sways/STOPTECH TK/ RECARO PP /BMW PSW/WIECHERS SPORT roll cage/CF parts that covers the back seat/VRS hood/bumper/csl trunk/diffuser type 2/CF:mirror cap/side & front grills
LV-E92M3 is offline   Afghanistan
0
Reply With Quote
      10-26-2011, 12:24 AM   #5
BMW Fanatic
Banned
 
Drives: slow
Join Date: Jul 2009
Location: Calgary

Posts: 3,314
iTrader: (11)

Pics of your cars, then others and I MIGHT begin to believe your statements. Never heard anything bad about these guys, talking to David right now regarding some Volks . iND is amazing there's no denying that, I have ordered from them in the past also.
BMW Fanatic is offline   Canada
0
Reply With Quote
      10-26-2011, 08:09 AM   #6
THE TECH
BimmerPost Supporting Vendor

 
THE TECH's Avatar
 
Drives: BPMsport 2012 E92 M3
Join Date: Jun 2011
Location: Kansas

Posts: 13,065
iTrader: (44)

Garage List
Send a message via AIM to THE TECH Send a message via Skype™ to THE TECH
Sorry to hear about your bad experience.
__________________
THE TECH is offline   United_States
0
Reply With Quote
      10-26-2011, 09:23 AM   #7
Sean05
Putcha ang ganda...
 
Sean05's Avatar
 
Drives: 08 MR E92 M3
Join Date: Feb 2010
Location: Los Angeles, Brea CA.

Posts: 5,324
iTrader: (9)

Send a message via Yahoo to Sean05
Quote:
Originally Posted by LV-E92M3 View Post
sorry to hear that and I feel you.. but it could be a different story if you order an expensive iteam
hmmmm parts are close to 1k doesnt sound like thats an issue. it was an honest mistake. human error.

i ordered a wheel lock for 15bucks and it came in the next day no issue.
__________________
Sean05 is offline   Philippines
0
Reply With Quote
      10-26-2011, 11:37 AM   #8
ohioko4s4
New Member
 
Drives: 2008 Superleggera
Join Date: Aug 2011
Location: San Francisco

Posts: 29
iTrader: (0)

Quote:
Originally Posted by LV-E92M3 View Post
sorry to hear that and I feel you.. but it could be a different story if you order an expensive iteam
Agree, my order was around $2500 and not a relatively large sale, but not sure why customer service and ordinary order taking competence has anything to do with what you ordered or the amount of the final sale?

Quote:
Originally Posted by BMW Fanatic View Post
Pics of your cars, then others and I MIGHT begin to believe your statements. Never heard anything bad about these guys, talking to David right now regarding some Volks . iND is amazing there's no denying that, I have ordered from them in the past also.
Why would the type of cars I own have anything to do with whether you would believe me? Regardless, if you feel this has anything to do with credibility, do some research. You'll find my two Supras on Supraforums, pics of my white SL on UGR's website, pics and videos of many of my cars on 6speedonline under OhioGT2, videos of my white 2010 Switzer GTR on Nagtroc (fastest bolt-on GTR @ 9.62), and numerous articles and youtube videos on the above.

I agree we are all human, but this was a very simple order that they should be able to execute. Their first mistake was not internally communicating what they are paid to do. Their second mistake was not proactively dealing with it once they discovered they screwed up. I canceled my order because of the second. That, in my opinion, speaks to who they are as a company.

I'm sure EAS has historically shipped parts to customers in a reasonable manner or else I would assume they would no longer be in business. I posted my experience simply for those who may be debating which company to order through.
ohioko4s4 is offline  
0
Reply With Quote
      10-26-2011, 12:10 PM   #9
Kyoshi71
Colonel
 
Kyoshi71's Avatar
 
Drives: 2010 M3 Coupe
Join Date: Jul 2006
Location: New York

Posts: 2,528
iTrader: (0)

Quote:
Originally Posted by BMW Fanatic View Post
Pics of your cars, then others and I MIGHT begin to believe your statements. Never heard anything bad about these guys, talking to David right now regarding some Volks . iND is amazing there's no denying that, I have ordered from them in the past also.

Why would someone have to show you pics to have credibility, what are you the PSBI? (Platinum Sponsor Bureau of Investigation)

EAS may be a good company but I can guarantee they're not infallable (nor is any). However, I can recall on several occasions when one of their reps posted here in a very unprefessional mannor. That there gave me reason to think twice about ordering from them.
__________________
"But resist we much; we must; and we will much; about that be committed."
~Rev. Al Sharpton


2010 E92 M3|Silverstone II|M-DCT|NCSW|2MT|ZCW|ZPP|ZTP|302|507|Gas Guzzler Tax
Kyoshi71 is offline  
0
Reply With Quote
      10-26-2011, 01:30 PM   #10
BMW Fanatic
Banned
 
Drives: slow
Join Date: Jul 2009
Location: Calgary

Posts: 3,314
iTrader: (11)

Quote:
Originally Posted by Kyoshi71 View Post
Why would someone have to show you pics to have credibility, what are you the PSBI? (Platinum Sponsor Bureau of Investigation)

EAS may be a good company but I can guarantee they're not infallable (nor is any). However, I can recall on several occasions when one of their reps posted here in a very unprefessional mannor. That there gave me reason to think twice about ordering from them.
Hey Mr Kyoshi, he has 6 posts so his credibility is questionable. Many people come on these forums to sabotage other companies.

So please post pics of your cars OP or don't bother replying again.
BMW Fanatic is offline   Canada
0
Reply With Quote
      10-26-2011, 02:40 PM   #11
ohioko4s4
New Member
 
Drives: 2008 Superleggera
Join Date: Aug 2011
Location: San Francisco

Posts: 29
iTrader: (0)

Quote:
Originally Posted by BMW Fanatic View Post
Hey Mr Kyoshi, he has 6 posts so his credibility is questionable. Many people come on these forums to sabotage other companies.

So please post pics of your cars OP or don't bother replying again.
Another insightful reply. I showed you how to go do your own research. Or go call Tym @ Switzer, Kevin @ UGR, Don @ Accelerated Performance, SW @ Elite, etc. if you are so obsessed with my cars. Anyone could post pics of random cars and claim ownership.
ohioko4s4 is offline  
0
Reply With Quote
      10-26-2011, 02:45 PM   #12
wdd1040
Private First Class
 
Drives: '08 e92 M3
Join Date: Mar 2011
Location: Orlando, Fl

Posts: 116
iTrader: (0)

I had similar issues with EAS not doing additional legwork to remedy issues with my order.

Cal@SonicMS jumped to help me, find stock, and assist before EAS could pull the order together.
wdd1040 is offline  
0
Reply With Quote
      10-26-2011, 03:54 PM   #13
M3SQRD
Colonel
 
M3SQRD's Avatar
 
Drives: E92 M3s, R56 Cooper S
Join Date: Jun 2009
Location: EC

Posts: 2,441
iTrader: (2)

Quote:
Originally Posted by BMW Fanatic View Post
Hey Mr Kyoshi, he has 6 posts so his credibility is questionable. Many people come on these forums to sabotage other companies.

So please post pics of your cars OP or don't bother replying again.
What a joke. The sad thing is you don't even care if he actually owns and/or shows you he has an e9x M3 - you only want to see his non-BMW cars
M3SQRD is offline   United_States
0
Reply With Quote
      10-26-2011, 04:06 PM   #14
Darth335
Captain
 
Darth335's Avatar
 
Drives: 2011 AW E92 M3 ZCP
Join Date: Jun 2009
Location: SoCal

Posts: 694
iTrader: (16)

Bummer to hear that OP,

I have worked with Tom as EAS, and they have been nothing but great for me. Perhaps the individual that took the order was having a bad day for one reason or another, but still not a excuse. Welcome to the M3 world and looking forward to hearing about your M as it sound like you have some good plans for it.
Darth335 is offline  
0
Reply With Quote
      10-26-2011, 04:29 PM   #15
PAKMAN
Lieutenant General
 
PAKMAN's Avatar
 
Drives: 2011 E92 M3
Join Date: May 2006
Location: NORTHERN CALIFORNIA

Posts: 16,102
iTrader: (34)

Garage List
2011 BMW E92 M3  [4.75]
2006 e90 330i  [2.75]
Quote:
Originally Posted by BMW Fanatic View Post
Hey Mr Kyoshi, he has 6 posts so his credibility is questionable. Many people come on these forums to sabotage other companies.

So please post pics of your cars OP or don't bother replying again.
what does this have to do with anything?
why does he have to post pics of his car to prove anything?

thats like me saying that you're a scammer from what i heard/read on the feedback thread as well but i dont come here calling you a scammer. dont bother replying again.
__________________
stock car
PAKMAN is offline   North Korea
0
Reply With Quote
      10-26-2011, 04:34 PM   #16
Kyoshi71
Colonel
 
Kyoshi71's Avatar
 
Drives: 2010 M3 Coupe
Join Date: Jul 2006
Location: New York

Posts: 2,528
iTrader: (0)

Quote:
Originally Posted by BMW Fanatic View Post
post pics of your cars OP or don't bother replying again.
That's pretty stern language from someone who's not a mod. Or did you leave the house without your red username today?
__________________
"But resist we much; we must; and we will much; about that be committed."
~Rev. Al Sharpton


2010 E92 M3|Silverstone II|M-DCT|NCSW|2MT|ZCW|ZPP|ZTP|302|507|Gas Guzzler Tax
Kyoshi71 is offline  
0
Reply With Quote
      10-26-2011, 09:46 PM   #17
E90///M3`
Major General
 
Drives: 2008 E90M3
Join Date: Jan 2009
Location: Daly City -4- Work///Camarillo is Home

Posts: 5,278
iTrader: (3)

Garage List
2008 BMW E90 M3  [3.80]
personally i've had pretty good service from EAS... they even dropped off a part for me at a local MFEST meet vs shipping it for me. When they did have to ship a part it usually arrived in two days.

i'm sorry to hear you had such a bad experience... i'm wondering if it has to do with them getting a g-power twin charged E60M5 ready for SEMA? could be... but still no excuse.

as for the member asking to see pictures of your car... i took it more as a joke but i would love to see your cars. i'm not members on those other forums so i'm probably not going to try and make a username just to see those pics. If you don't mind... wanna PM them to me just cause i <3 fast cars hehe
__________________
- Jason P
:Have: 08 E90M3, Varis VRS Front Lip, LS3, ESS Supercharger, Arqray Exhaust, Neez Wheels
:Want: VRS Carbon GT Wing & Cooling Bonnet, LCI Taillights
:Videos: EnvyRidesTV, GPR 1, GPR 2, GPR 3, ///MFEST
E90///M3` is offline   Philippines
0
Reply With Quote
      10-27-2011, 03:26 AM   #18
Maseroche
Major
 
Maseroche's Avatar
 
Drives: '08 BMW M3
Join Date: Sep 2009
Location: Bahrain

Posts: 1,402
iTrader: (0)

Garage List
2008 BMW M3  [0.00]
OP is a well known person in 6speedonline and he doesn't need to post pics or do anything else to prove who he is. Best of luck ohiok04s4!
__________________
Khalid
'08 BMW M3


Maseroche is offline   Bahrain
0
Reply With Quote
      10-27-2011, 05:35 AM   #19
Kyoshi71
Colonel
 
Kyoshi71's Avatar
 
Drives: 2010 M3 Coupe
Join Date: Jul 2006
Location: New York

Posts: 2,528
iTrader: (0)

Ohioko4s4 - totally unrelated to the EAS cheerleader who doubted you for no reason, could we please see a few of these sick cars?? Now I gotta see 'em
__________________
"But resist we much; we must; and we will much; about that be committed."
~Rev. Al Sharpton


2010 E92 M3|Silverstone II|M-DCT|NCSW|2MT|ZCW|ZPP|ZTP|302|507|Gas Guzzler Tax
Kyoshi71 is offline  
0
Reply With Quote
      10-27-2011, 12:30 PM   #20
Sean05
Putcha ang ganda...
 
Sean05's Avatar
 
Drives: 08 MR E92 M3
Join Date: Feb 2010
Location: Los Angeles, Brea CA.

Posts: 5,324
iTrader: (9)

Send a message via Yahoo to Sean05
OH geez.. fawk post pics already... LMAO... whats the big deal... WTF

TO MUCH FAWKIN DRAMA....
__________________
Sean05 is offline   Philippines
0
Reply With Quote
      10-27-2011, 01:05 PM   #21
cpars006
Private First Class
 
Drives: AW E93
Join Date: May 2007
Location: irvine, ca

Posts: 178
iTrader: (0)

people make mistakes, if you had 2 bad experiences with eas then we have a problem on r hands.. now post pictures for shits and giggles
__________________
2011 E93 M3 Jerez Black 19x10 19x11 Matte Black VMR v710; B&G springs; Matte black side grill; Matte Black kidney grills; Matte black emblem
cpars006 is offline  
0
Reply With Quote
      10-27-2011, 03:04 PM   #22
ohioko4s4
New Member
 
Drives: 2008 Superleggera
Join Date: Aug 2011
Location: San Francisco

Posts: 29
iTrader: (0)

Ok since this got a bit off topic , here are random pics of some of my cars:

The first car that started my modding bug - 2002 S4 that made 600whp using a custom gt28 turbo kit. Trapped 135.


This 1998 Supra was infamous back in 2006 on the streets. Made about 1200whp. Trapped in the high 150's.


My 2002 GT2 that made 715whp on a stock motor - the first Protomotive gt30 turbo kit. Like the S4 and Supra, was a fun highway roll racer. Trapped 142.


Experimented with a 2007 Z06 on nitrous. Made 1000whp on a 300 shot using a built 454, but kept going through headgaskets.


My 1994 drag Supra that has run 7.67 at 188. Will be running Imports vs. Domestics again next weekend. Trying to break in the 40's with our new meth motor and become the fast IRS car in the world:





My 2010 GTR. Still the fastest bolt-on GTR - 9.62.



My favorite highway roll racer - 2008 Superleggera. Made 1550whp



And the car the M3 replaced. Loved this CTS-V. Made 600whp and ran 10.90's on DR's. But I recently moved to CA and this was going to be a pain to register as a daily driver.


I'll post pics of my M3 in a week or so once I get the IND pieces (which shipped yesterday ) and BBS CHR's on the car.

Last edited by ohioko4s4; 10-28-2011 at 11:22 AM.
ohioko4s4 is offline  
0
Reply With Quote
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 08:34 AM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST