Dealer won't cover rotor replacement?

ec_E92 · 09-20-2011, 09:18 AM

I'm at 45k and still on original brakes, they're starting to squeal and when I went in for my oil change at 45k and asked the dealer about the brakes they agreed to change pads+sensors but not the rotors. When I asked about them being a matched set my SA told me "BMW does not replace rotors under the maintenance plan". Really? Before I call BS I'd like to hear what you guys have experienced? I searched and it seems a lot of trackheads have had theirs replaced in as few as 1500 miles in extreme cases. Next closest dealership is 1.5 hours but I'm willing to travel, this dealership has been AWFUL to work with.

Sandye90m3 · 09-20-2011, 09:22 AM

Yeah, I recall as well that people have replaced their brakes under warranty. I think they are bullshitting you

immiketoo · 09-20-2011, 09:37 AM

Its a lie. The are covered!

ec_E92 · 09-20-2011, 09:46 AM

Quote:

Originally Posted by Sandye90m3

Yeah, I recall as well that people have replaced their brakes under warranty. I think they are bullshitting you

Brakes = pads, rotors, sensors?

Team Plutonium · 09-20-2011, 10:01 AM

Quote:

Originally Posted by ec_E92

Brakes = pads, rotors, sensors?

All of it.

1MOREMOD · 09-20-2011, 10:07 AM

Yep you should call bs on that. Especially at 45'. I called last week and asked if the pads and rotors where changed together or not and was told the rotors are changed at the same time. They also know I track my car I've talked with them several times about it.

kmarei · 09-20-2011, 10:09 AM

i've had my front and rear rotors changed under the maintenance plan
ask the dealer to show you any documentation proving this

1sikbmr · 09-20-2011, 10:09 AM

Quote:

Originally Posted by SehrSchnell

All of it.

+1

'Cane · 09-20-2011, 10:11 AM

http://www.bmwusa.com/Standard/Conte...intenance.aspx

Doesn't specify rotors.

bmw_enthusiasm · 09-20-2011, 10:12 AM

Quote:

Originally Posted by ec_E92

I'm at 45k and still on original brakes, they're starting to squeal and when I went in for my oil change at 45k and asked the dealer about the brakes they agreed to change pads+sensors but not the rotors. When I asked about them being a matched set my SA told me "BMW does not replace rotors under the maintenance plan". Really? Before I call BS I'd like to hear what you guys have experienced? I searched and it seems a lot of trackheads have had theirs replaced in as few as 1500 miles in extreme cases. Next closest dealership is 1.5 hours but I'm willing to travel, this dealership has been AWFUL to work with.

Absolutely not true
they will replace rotors if they need to be replaced.
I recommend you bit the shit out of your breaks and go for a service at 49K
in another dealer (not the same)

Chrisfast · 09-20-2011, 10:13 AM

Rotors are covered as long as they're under minimum spec. If they're not under spec then you only get pads and sensors. Don't understand why the advisor would tell you that rotors aren't coverd.

Maybe it's his first day on the job.

Sean05 · 09-20-2011, 10:17 AM

NO if the rotors are thick enough they wont replace it.. yes it is covered under warranty but different people have different driving style....

FVM3 · 09-20-2011, 10:24 AM

its covered. Dealer replaced mine

ec_E92 · 09-20-2011, 10:35 AM

Quote:

Originally Posted by 'Cane

http://www.bmwusa.com/Standard/Conte...intenance.aspx

Doesn't specify rotors.

Actually the maintenance and warranty supplement does state (page 5) that rotors and pads are covered provided they are beyond wear spec. Just found it, time to brake hard and find another dealer.

ec_E92 · 09-20-2011, 10:39 AM

Quote:

Originally Posted by Chrisfast

Rotors are covered as long as they're under minimum spec. If they're not under spec then you only get pads and sensors. Don't understand why the advisor would tell you that rotors aren't coverd.

Maybe it's his first day on the job.

It's not, he started there over a year ago. But I have little faith in them, of my last 3 oil changes I've had the fill cap put on incorrectly twice leading to oil all over my engine bay. Needless to say I've had enough of them - even though we have the "#1 BMW master tech in the country".

jqsmooth · 09-20-2011, 10:45 AM

Quote:

Originally Posted by 'Cane

http://www.bmwusa.com/Standard/Conte...intenance.aspx

Doesn't specify rotors.

brake disc = rotor, no?

Sean05 · 09-20-2011, 10:49 AM

Quote:

Originally Posted by jqsmooth

brake disc = rotor, no?

haha yeap... no other brake disk that i know in our cars... LOL

good catch...

Lodaka · 09-20-2011, 10:58 AM

I remember the dealer mentioning to me regarding another BMW that brake-related warranty runs out at 20k km (pads at 10k) or something like that.

kscarrol · 09-20-2011, 11:00 AM

Perhaps in Canada but here in the US, the brakes are covered for the full four year warranty/maintenance period...

Chrisfast · 09-20-2011, 11:18 AM

Quote:

Originally Posted by ec_E92

Needless to say I've had enough of them - even though we have the "#1 BMW master tech in the country".

Maybe the tech is #1, but the advisor sounds like he is the weakest link, goodbye. I'm glad you're taking it to another dealer. The one you're going to doesn't sound like they know their head from their ass. 2 times the oil cap wasn't even put on right? That's just ridiculous.

ec_E92 · 09-20-2011, 11:46 AM

Quote:

Originally Posted by Chrisfast

Maybe the tech is #1, but the advisor sounds like he is the weakest link, goodbye. I'm glad you're taking it to another dealer. The one you're going to doesn't sound like they know their head from their ass. 2 times the oil cap wasn't even put on right? That's just ridiculous.

You have no idea my frustration level. Came home from work yesterday and as my wife and I are getting ready to head out and celebrate our anniversary she mentions the car smells like something is burning. Since this has happened before I knew the first place to check and sure enough oil all over the engine bay. It didn't ruin my night but my mood definitely changed.

Yes another dealer is in my near future, what sucks is there are 3 "around" me but all 60-70 miles away which means a day off of work to visit the dealer.

Team Plutonium · 09-20-2011, 11:52 AM

Your SA....

09-20-2011, 09:18 AM	#1
ec_E92 Enginerd Drives: another AW Join Date: Oct 2010 Location: cbus, oh Posts: 244 iTrader: (1)	Dealer won't cover rotor replacement? I'm at 45k and still on original brakes, they're starting to squeal and when I went in for my oil change at 45k and asked the dealer about the brakes they agreed to change pads+sensors but not the rotors. When I asked about them being a matched set my SA told me "BMW does not replace rotors under the maintenance plan". Really? Before I call BS I'd like to hear what you guys have experienced? I searched and it seems a lot of trackheads have had theirs replaced in as few as 1500 miles in extreme cases. Next closest dealership is 1.5 hours but I'm willing to travel, this dealership has been AWFUL to work with. __________________ 2008 E92 AW 6MT ///eibach's///ARC-8///Muffler Delete
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09-20-2011, 09:22 AM	#2
Sandye90m3 Lieutenant Drives: M3 Join Date: Oct 2009 Location: SoCal Posts: 470 iTrader: (0)	Yeah, I recall as well that people have replaced their brakes under warranty. I think they are bullshitting you __________________ 2009 BMW M3 E90 =)

09-20-2011, 10:07 AM	#6
1MOREMOD Major General Drives: at a moderate pace Join Date: Mar 2009 Location: garage Posts: 6,517 iTrader: (3)	Yep you should call bs on that. Especially at 45'. I called last week and asked if the pads and rotors where changed together or not and was told the rotors are changed at the same time. They also know I track my car I've talked with them several times about it. __________________ 02 Tiag e46 M3\|6MT\|GC plates\|MCS c.o.\|GC race control arms\|GC bushings & bearings\|BW eng. & tran. mounts\|subframe kit\|BW race shifter\|BW Jaffster knob\|Euro header\|Eisenmann sport\|K&N c.a.i.\|Seibon CF hood\|CSL bumper\|CSL brakes\|RS19s\|SS lines\|half cage\|Recaro profi\|Profi 2 harness\|race pulleys\|BMWpedals\|Apex studs\|1995 Ford Probe gt chump car\|

09-20-2011, 10:09 AM	#7
kmarei Major General Drives: 1988 M3 Evo II Join Date: Jul 2008 Location: Reston, VA Posts: 6,035 iTrader: (32)	i've had my front and rear rotors changed under the maintenance plan ask the dealer to show you any documentation proving this __________________ "There are two opinions in this world. Mine and the wrong one." -- Jeremy Clarkson

09-20-2011, 10:17 AM	#12
Sean05 Putcha ang ganda... Drives: 08 MR E92 M3 Join Date: Feb 2010 Location: Los Angeles, Brea CA. Posts: 4,976 iTrader: (9)	NO if the rotors are thick enough they wont replace it.. yes it is covered under warranty but different people have different driving style.... __________________

09-20-2011, 10:11 AM	#9
'Cane First Lieutenant Drives: ... Join Date: Feb 2007 Location: South Florida Posts: 326 iTrader: (0)	http://www.bmwusa.com/Standard/Conte...intenance.aspx Doesn't specify rotors.

09-20-2011, 10:13 AM	#11
Chrisfast Private First Class Drives: Moped Join Date: Jul 2011 Location: Colorado Posts: 133 iTrader: (6)	Rotors are covered as long as they're under minimum spec. If they're not under spec then you only get pads and sensors. Don't understand why the advisor would tell you that rotors aren't coverd. Maybe it's his first day on the job.

09-20-2011, 10:24 AM	#13
FVM3 Brigadier General Drives: 2011 E93 M3 Join Date: Sep 2010 Location: Los Angeles Posts: 4,828 iTrader: (2)	its covered. Dealer replaced mine __________________ 2011 E93 DCT

09-20-2011, 10:58 AM	#18
Lodaka Second Lieutenant Drives: 2011 E92 M3 DCT Join Date: Apr 2007 Location: Vancouver, BC Posts: 203 iTrader: (4)	I remember the dealer mentioning to me regarding another BMW that brake-related warranty runs out at 20k km (pads at 10k) or something like that.

09-20-2011, 11:00 AM	#19
kscarrol Major Drives: 2011 E90 M3 Join Date: Jun 2010 Location: New Orleans, LA Posts: 1,458 iTrader: (0)	Perhaps in Canada but here in the US, the brakes are covered for the full four year warranty/maintenance period... __________________ Current: 2011 Space Grey E90 M3, DCT, Comp. Pkg., Conv. Pkg., everything but Cold Weather Pkg! Gone: 2008 550, Space Grey, Sports Package, Sport Auto Transmission. Sold: 2004 545i (U.S.), Steptronic, Silver Gray.

09-20-2011, 11:52 AM	#22
Team Plutonium Major General Drives: 911 Join Date: Dec 2007 Location: Upstate Posts: 8,503 iTrader: (1)	Your SA.... __________________ Gone... ESS VT2-625 \| ESS Tune \| M24 Oil Cooler \| Brembo 380mm BBK \| Dinan 4.10 Diff \| KW Variant 3 Coilovers \| Dinan Camber Plates \| Dinan Strut Tower Braces \| Dinan X-Pipe \| Akrapovic Exhaust \| Vorsteiner GTS3 Bumper \| Varis System One Diffuser \| OEM Performance Spoiler \| Stack Gauges \| GTS Door Sills \| Volk TE37 \| Falken Azenis RT615K 275/315 \| Pulled Fenders \| Turner Stud Kit \| OMP ARS Racing Seats New: 991C2S

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