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      11-05-2010, 04:39 PM   #1
alot o babies
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Eas angel ibright problems!! What to do?

I ordered my lights with fast shipping on the 26th of October. Never received an email from European auto source saying it was backordered. I had to go on their website to see that it was. I have called 4 times, left 2 messages and sent 2 emails and no response from them on the status. Horrible customer service. Especially when ordering $300 part plus 30 in shipping and can't even get a response. Has this happened to other people? I can't even contact them to cancel to order elsewhere. But they did have time to take the $330.80 out of my account...
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      11-05-2010, 04:55 PM   #2
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They actually reply pretty quick when i call or send them an email. Just calm down i'm sure ull get ur lights in no time.
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      11-05-2010, 06:29 PM   #3
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Quote:
Originally Posted by Mahmood07 View Post
They actually reply pretty quick when i call or send them an email. Just calm down i'm sure ull get ur lights in no time.
What are you smokin? He seemed pretty calm in his post...What's your point anyway? Since they reply quickly to you does it mean they should treat alot o babies like $hit?
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      11-05-2010, 06:42 PM   #4
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What are you smokin? He seemed pretty calm in his post...What's your point anyway? Since they reply quickly to you does it mean they should treat alot o babies like $hit?
He asked if it happened to other people and i gave him my experience, so if you don't have anything to contribute here move along. The two exclamation marks in the thread title gave me the impression OP was worrying.
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      11-05-2010, 06:54 PM   #5
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Quote:
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He asked if it happened to other people and i gave him my experience, so if you don't have anything to contribute here move along. The two exclamation marks in the thread title gave me the impression OP was worrying.
Just calm down Mahmood07! The tone in your post gives me the impression you're angry.
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      11-05-2010, 06:55 PM   #6
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EAS has been pretty good to me, but I deal with them locally. Send Tom a PM, I'm sure they'll fix this for you.

And yeah.. if you don't add anything to the OP's question, don't post.
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      11-05-2010, 06:58 PM   #7
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Just calm down Mahmood07! The tone in your post gives me the impression you're angry.
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      11-05-2010, 07:13 PM   #8
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It is frustrating because I have been patient and should not have to hunt down a person to make sure they deliver when that is their business. It wasn't free, I paid them. I was just seeing if this is common for their business or if I was lucky...
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      11-05-2010, 07:17 PM   #9
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Hopefully one of the EAS guys on here will get in touch with a lot o babies.That sounds like a horrible customer service.
I've received good service from EAS ,I'm sure they want to treat every customer right.
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      11-05-2010, 09:09 PM   #10
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I bet they're all at SEMA
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      11-05-2010, 10:20 PM   #11
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Very true with the above statement.

I just ordered some D1s headlights from E92-Lighting and they are slow at responding to their emails. After 5 business days, I still haven't received my lights.
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      11-05-2010, 10:42 PM   #12
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I guess because the majority of their staffs are still in Las Vegas for SEMA. Im sure they will step up and will get things sorted out soon.

I never had any problem with them.
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      11-06-2010, 09:40 AM   #13
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That makes sense about sema. I had a blank on it. Hopefully it'll get sorted Out
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      11-07-2010, 08:30 PM   #14
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EAS was at SEMA. I seen them there. Call them Monday morning, pretty sure some one will pickup.

EAS is a pretty reputable seller on here.
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      11-07-2010, 09:01 PM   #15
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EAS will get it sorted out . I've been dealing with them for some time, and every employee that I've interacted with is a fantastic person to deal with (Brandon, Jurrian, Katie, Tom).
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      11-07-2010, 09:42 PM   #16
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Another for EAS. They will take care of you.
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      11-07-2010, 10:49 PM   #17
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EAS is one of the best vendors on here. you shouldnt worry.
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      11-08-2010, 07:45 AM   #18
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These are all things I have heard, which is why I wanted to use them and was surprised with what is going on. We will see
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      11-08-2010, 11:29 AM   #19
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Quote:
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Very true with the above statement.

I just ordered some D1s headlights from E92-Lighting and they are slow at responding to their emails. After 5 business days, I still haven't received my lights.
some companies went to SEMA
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      11-08-2010, 12:49 PM   #20
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Wouldnt you think some of the EAS people would have the emails sent to their cell phones for quick responses and/or when they are out of the office? Regardless, EAS has been around for a while, so it should get sorted out soon.
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      11-08-2010, 01:57 PM   #21
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Thanks for the support guys.

Yes, we were indeed at SEMA so we weren't able to answer your emails/phone calls until today. I'll send you a PM with an update on everything to make sure your order was up to our customer service standards. I apologize for the wait.
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      11-13-2010, 09:59 AM   #22
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Any updates? I ordered mine on Oct 29 and still nothing. I had no idea they were back ordered either until I checked my account. IMO they should no be charging my account until the item ships or the order is processed as an in stock item.
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