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      10-29-2010, 04:31 PM   #1
Nelrock
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Damn transport company!

So...my new E92 M gets to Bunswick, two weeks ago tomorrow. My CA is sending me e-mails...it's arrived in port!!...released to carrier!!!...back at VPC???...hmmm. Says she'll look into it.
Sure enough...my fears are confirmed...the transport company damaged one of the doors to the point the entire door needed to be replaced. The delay...they were waiting on the door to arrive from Germany.

So...decision time. Take the car knowing what I know...which isn't much. How it happened? To what extent it was damaged?
Or...reorder.

Gah...I really don't like the fact of knowing it got damaged...but not sure I have another 10 week wait in me.
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      10-29-2010, 04:37 PM   #2
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I'd wait till I see the car, and then think about re-ordering
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      10-29-2010, 04:38 PM   #3
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ask the dealer if they will give you the option to inspect it first prior to taking delivery of it, and even after you take delivery of it, can you give you some grace time if you decide that you want to replace it with a different car. I know you that you might not want to wait 10 more weeks, but at least you have another M (the 2004) to keep you patient till the new one arrives. The door might look fine and the paint might match, but there might be other problems that might not be apparent till later, like noises, power windows, etc..
either way, sorry to hear about this.. good luck.
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      10-29-2010, 04:46 PM   #4
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If I knew that the car was damaged and had body work, I would not take it. Order another one or see if they can do a port swap for another car similar to yours.
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      10-29-2010, 04:55 PM   #5
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Yeah...that's my biggest fear...not knowing the specifics...hate for it to be raining one day...2 years down the road...and all of a sudden water start leaking.
Really wish I knew the specifics.

I think I'm gonna at least go take a look at it. The dealer offered to order me a new one if that's what I want.
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      10-29-2010, 05:27 PM   #6
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If you read the ED forums you will see that this kind of stuff happens all of the time. Thats why they have the VPC to make repairs. You are aware because you ordered the car and monitored it all the way here. If you had picked one off of the lot, you would never know the car had been damaged. They are repaired and sold as new.

Like you say, at the end of the day, you know something is wrong, and if that is going to bother you, get a new one.
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      10-29-2010, 07:07 PM   #7
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If it's replaced with a factory painted door it will probably be fine. My bumper was replaced before redelivery after my ED trip.

If it's repaired and has blended paint, I'd pass.

I'd definitely want to see the work before accepting the car though.
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      10-29-2010, 09:58 PM   #8
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Quote:
Originally Posted by SehrSchnell View Post
+ 1 Totally agree! I'd order a new one, or look for a similar one. No way I'd take a brand new car with a repainted door.
It's not a repainted door. According to the 45 min phone conversation I had...it's a brand new door...painted and shipped from the factory.
My reluctance comes from...did the truck guy just slam the door into one of the support beams of the truck (how much damage nets an entire new door vs a repair anyway?)...or did some yahoo with a forklift barrel into it?

I dunno...one minute I'm like...nope...ordering a new one. Next...gah...dont wanna wait another 3 months if it's something minor.
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      10-29-2010, 11:18 PM   #9
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I've never heard of any factory painting large parts, so I'd definitely investigate that. All doors, bumpers, fenders, etc., are sent just primed, and a bodyshop has to paint them. If that's the case, I'd definitely pass. In fact, I'd pass regardless, but if door is factory painted indeed, all you have to worry is about rattles or window not being perfectly aligned (common issue when replacing doors), but guess it can be worked until done right. It's just I wouldn't like my car torn apart when brand new, with no fault of my own. But other buyers are less picky. Or less patient . The final issue is even with factory paint, a different batch usually doesn't match a previous one. At least inspect the car before and after, and make a decision then. Good luck.
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      10-30-2010, 10:19 AM   #10
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I hate to say it but I would push for a new car. Without knowing exactly what happened, the replaced door will always be in the back of your mind. The wait will suck but I think you will feel better about it in the long run.
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      10-30-2010, 10:44 AM   #11
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Why stress it, get another one.

It is possible they can ship a painted part if they really wanted to, they usually dont since the paint can easily be damaged in shipping. But unless the car is jet black or it came from the same run of cars it wont match, body shop has a better chance of matching it. Problem is they will paint the new door, then most likely blend into the 1/4 and fender so you end up with 1/4 the car painted.

Its true that a lot of cars get damaged in transport and most people dont even know. I used to inspect them daily and different states have different requirements and dollar amounts on disclosing transport damage. Not to mention lot damage if the car has been sitting around a while.
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      10-30-2010, 06:18 PM   #12
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I'm gonna go take a look at it...when it ever shows up. I'm less than confident about a perfect paint match as well.
I'll give it a thorough look though and decide. What an asspain.
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      10-30-2010, 06:24 PM   #13
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Wow, that's not very nice to read about.


Like you say, take a look and decide from there.
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      10-30-2010, 06:36 PM   #14
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This is would eat at me on the inside if I accepted an order like that. "How do I know the door was the only thing damaged?"

Even more generally, I'd feel as though my car had been irreversibly "sullied" and it would just annoy me. If I were in your shoes, I would re-order, but that's just me.
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      10-30-2010, 06:38 PM   #15
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I would take the car. The VPC is not just some body shop -- they are basically an extension of the factory. They know that they are working with brand new cars.

Honestly, they will probably pay so much attention to the repair that your car might even be better. The factory ships out tons of vehicles with problems because they're not giving such close attention to each individual one when there are hundreds more right behind it.

That's not to say there's any problem with the factory. It's just that your car will now be getting the white glove treatment and they will be paying extra close attention to make sure it's perfect.
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      10-30-2010, 06:42 PM   #16
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Quote:
Originally Posted by michaelw9 View Post
I would take the car. The VPC is not just some body shop -- they are basically an extension of the factory. They know that they are working with brand new cars.

Honestly, they will probably pay so much attention to the repair that your car might even be better. The factory ships out tons of vehicles with problems because they're not giving such close attention to each individual one when there are hundreds more right behind it.

That's not to say there's any problem with the factory. It's just that your car will now be getting the white glove treatment and they will be paying extra close attention to make sure it's perfect.
i agree with this. VPC is part of the factory and they have very stringent standards over there because they know the car has to be 'as good as new' if not better.

many many cars get damaged during transport and get repaired at VPC. u probably wont even know which door was repaired when u get the car.
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      10-30-2010, 06:43 PM   #17
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Quote:
Originally Posted by michaelw9 View Post
I would take the car. The VPC is not just some body shop -- they are basically an extension of the factory. They know that they are working with brand new cars.

Honestly, they will probably pay so much attention to the repair that your car might even be better. The factory ships out tons of vehicles with problems because they're not giving such close attention to each individual one when there are hundreds more right behind it.

That's not to say there's any problem with the factory. It's just that your car will now be getting the white glove treatment and they will be paying extra close attention to make sure it's perfect.
Just wanted to add also. As much as we like to think otherwise, really the car is just a whole bunch of parts put together. They're made to be interchangable. Stuff like that happens all the time, even in the factory. If you have competent personnel, they will bring together the parts (and paint) in the correct way to make something special -- an M3.
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      10-30-2010, 06:49 PM   #18
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if you can make peace with the fact that the door is not of the original.....then why wait? enjoy the car right away...

If it was me...I totally re-order the car
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      10-30-2010, 07:10 PM   #19
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I would be happy to hear they are putting an entirely new door and not simply trying to fix the damaged one. Give the car a good look over before signing anything, including outside in sunlight... If it looks good, take it.
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      10-30-2010, 07:28 PM   #20
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Fuck. This is what i was thinking when I drop my m at the shipping company in Frankfurt for shipping to Bremenhaven port. I saw so many nice cars parked with 3 inches of one another it made me sick and worried as hell when I left that afternoon.
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      10-30-2010, 07:58 PM   #21
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Quote:
Originally Posted by cmk227 View Post
Fuck. This is what i was thinking when I drop my m at the shipping company in Frankfurt for shipping to Bremenhaven port. I saw so many nice cars parked with 3 inches of one another it made me sick and worried as hell when I left that afternoon.
Yeah...when my CA e-mailed me that it was "released to carrier"...then...a few hours later said "Weird, now it's back "at VPC"...my heart just sunk.
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