you ever drop your car off for service and get it back with unusually high mileage? - Page 2

Poppin Fresh · 10-16-2010, 08:51 PM

I always tell my SA that I noted down my mileage before being serviced and after I receive it. If it goes well beyond reasoning then someone's head will have to roll.

It has yet to happen at where I go (Prestige BMW in Ramsey, NJ)

That Nice Guy Beck! · 10-16-2010, 08:55 PM

i bought a mini at prestige years ago, you know they gave me a lemon! brand new car off the boat, they took it back and gave a whole new car just like that! good peeps

Team Plutonium · 10-16-2010, 08:56 PM

Quote:

Originally Posted by ihyln

If they performed any software updates on the car then it could come back from the programming with anywhere from 1-50 extra miles on it. I went through the same thing.

Because they had to test-drive it 1-50 miles after the programming? Or did you mean the programming will add 1-50 miles? Because that simply won't happen.

ihyln · 10-16-2010, 09:25 PM

Quote:

Originally Posted by SehrSchnell

Because they had to test-drive it 1-50 miles after the programming? Or did you mean the programming will add 1-50 miles? Because that simply won't happen.

I was in a situation where I got the car back after it was programmed and it had an extra 35 miles on it. I brought this up to the service manager and he swore up and down that the car was not taken out nor did it leave the lot. Now, he could have lied to me but he also mentioned that the shop foreman told him about the miles being added to the car. I verified this information with another m3post member. If you have anything else to the contrary, please share.

CarbonAlpine · 10-16-2010, 09:30 PM

Oh yea, on my 650i. I had a wind noise that wasn't replicated easily, or so they say. The tech put 88 miles and the issue wasn't fixed! I send a complain to bmwna. From then on, I drive a little more to service at another dealer.

Team Plutonium · 10-16-2010, 11:14 PM

Quote:

Originally Posted by ihyln

I was in a situation where I got the car back after it was programmed and it had an extra 35 miles on it. I brought this up to the service manager and he swore up and down that the car was not taken out nor did it leave the lot. Now, he could have lied to me but he also mentioned that the shop foreman told him about the miles being added to the car. I verified this information with another m3post member. If you have anything else to the contrary, please share.

There is no way a software update will affect your milage - different contained source systems, different code directives. If.... if anything it would give you a funky fault code, but it wouldn't add random miles to the clock.

sor · 10-16-2010, 11:57 PM

Quote:

Originally Posted by SehrSchnell

There is no way a software update will affect your milage - different contained source systems, different code directives. If.... if anything it would give you a funky fault code, but it wouldn't add random miles to the clock.

I think that sort of thing is pretty tightly regulated, just like the speedometer. Odometer cant be affected by battery loss, reprogramming, electrical work, etc by law, although obviously there is an electrical component that stores the odometer reading, it's just isolated.

Team Plutonium · 10-17-2010, 09:52 AM

Quote:

Originally Posted by sor

I think that sort of thing is pretty tightly regulated, just like the speedometer. Odometer cant be affected by battery loss, reprogramming, electrical work, etc by law, although obviously there is an electrical component that stores the odometer reading, it's just isolated.

Correct. The dealer was feeding him BS.

mdosu · 10-17-2010, 09:56 AM

Quote:

Originally Posted by racedoc11

50 miles one time but they called me first and showed me the bulletin from BMW that indicated that the car need to driven 50 miles before released to the customer...

they need to do this to make full disclosure.

smmmurf · 10-17-2010, 10:46 AM

With a DCT it is pretty much impossible for them to hurt your car unless they hit something or run over some pothole. The revs are even somewhat restricted when it's cold. Now a 6MT they could money shift, burn the clutch, or grind gears (in addition to them scraping crashing denting it which a DCT can also fall victim for). Which is why I'm always paranoid about servicing my car...

kiloil · 10-17-2010, 11:19 AM

Maybe I am unusual and just think its just a car, but I don't mind if the service department puts miles on it. I just got it back with 56 miles on it more than I dropped it off. I had a brake problem that would pop up in weird conditions. They noticed it and fixed it. Trust and verify is what I live by.

PKL · 10-17-2010, 11:24 AM

When I take my car in for service the mileage is noted right on the sheet that details what services will be done to the car. So I always know how many miles are put on it I leave it there.

MCarRacr07 · 10-18-2010, 11:31 AM

ask the poor soul on the M5board what they did to his E60 M5 on "test" drive after a routine maintenance service....its all over the internet.
I understand that even w/a GT1 computer, when it comes to a CEL, you need to hook up the thing after the light is thrown....BUT...I had an issue like that and after 100 miles and 4 tries they could not fix it!....only on the 5th try whatever they did seem to work.

That Nice Guy Beck! · 10-18-2010, 12:00 PM

Quote:

Originally Posted by kiloil

Maybe I am unusual and just think its just a car, but I don't mind if the service department puts miles on it. I just got it back with 56 miles on it more than I dropped it off. I had a brake problem that would pop up in weird conditions. They noticed it and fixed it. Trust and verify is what I live by.

I said oil change not brake problem

Nesta028 · 10-18-2010, 04:59 PM

I watch this like a hawk... an anal hawk.

Team Plutonium · 10-18-2010, 05:06 PM

Quote:

Originally Posted by Nesta028

I watch this like a hawk... an anal hawk.

I hope I'll never get attacked by an Anal Hawk.

SonnyJack · 10-18-2010, 08:37 PM

Quote:

Originally Posted by That Nice Guy Beck!

I said oil change not brake problem

Somebody's messing with you Beck. I just had my oil changed today and ZERO additional miles. No reason for an oil change to require any added mileage. You sure they didn't update software or something else?

henryyxyu · 10-18-2010, 09:37 PM

that sucks

maybe if you try driving the car in reverse, it'll roll back the odometer. then everyone can pretend the whole thing never happened

ihyln · 10-18-2010, 09:38 PM

My supporting claim is that the gas tank was exactly where I left off. I don't know what to make of this. Anyway, if they were feeding me BS, which is likely considering they have screwed up my other service visits then don't go to BMW of Morristown in NJ.

positiveions · 10-18-2010, 09:43 PM

I knew a guy that used to own a B5 S4 avant. A tech took the car to run an errand (from Pasadena to Glendale which is about 10 miles if not more). Long story short, he totaled the car driving 110 mph.
I would seriously warn the dealer: drive it over 5 miles and you are paying a rent fee.

mylydiamy · 10-18-2010, 10:00 PM

First time they put 20 miles. I did not complain. Second time 25 miles, still did not complain. Third time 101 miles. I yelled at SA as much as I could. I reported to BMWNA. Never going back to those a**holes again.

positiveions · 10-19-2010, 02:34 AM

Quote:

Originally Posted by mylydiamy

Third time 101 miles.

man, I would've done the same thing too: yell and complain to BMWNA; but then again BMWNA sometimes don't give a rat's ass.

10-16-2010, 08:51 PM	#23
Poppin Fresh Colonel Drives: With a sunroof and front plate Join Date: May 2009 Location: Bergen County NJ Posts: 2,057 iTrader: (0)	I always tell my SA that I noted down my mileage before being serviced and after I receive it. If it goes well beyond reasoning then someone's head will have to roll. It has yet to happen at where I go (Prestige BMW in Ramsey, NJ) __________________

10-17-2010, 10:46 AM	#32
smmmurf Lieutenant Colonel Drives: 2009 M3 Sedan 6MT Join Date: Feb 2008 Location: Pleasanton, CA Posts: 1,978 iTrader: (7)	With a DCT it is pretty much impossible for them to hurt your car unless they hit something or run over some pothole. The revs are even somewhat restricted when it's cold. Now a 6MT they could money shift, burn the clutch, or grind gears (in addition to them scraping crashing denting it which a DCT can also fall victim for). Which is why I'm always paranoid about servicing my car... __________________ M3 Sedan LCI - AW/Black - 6MT - no moonroof - no folding seats - RAC RG63 - clear bra by Omega Werks SFR SCCA Spec Miata Champion & driving coach (NASA, NCRC, PTech, private)

10-17-2010, 11:19 AM	#33
kiloil Second Lieutenant Drives: 2013 E92 MT Join Date: Oct 2008 Location: USA Posts: 234 iTrader: (0)	Maybe I am unusual and just think its just a car, but I don't mind if the service department puts miles on it. I just got it back with 56 miles on it more than I dropped it off. I had a brake problem that would pop up in weird conditions. They noticed it and fixed it. Trust and verify is what I live by. __________________ Fair Tax Supporter. 2009 E92 M3 MT (Gone) 2011 4 Runner Limited 4WD (Gone) 1996 4 Runner 4WD (Too sendimental to get rid of) 2013 E92 M3 MT (Current)

10-17-2010, 11:24 AM	#34
PKL Colonel Drives: 2011 335i 6MT Performance Join Date: Oct 2008 Location: Santa Monica Posts: 2,462 iTrader: (0)	When I take my car in for service the mileage is noted right on the sheet that details what services will be done to the car. So I always know how many miles are put on it I leave it there. __________________ '11 E90 335i M-Sport 6MT Performance Edition BMW Performance Exhaust

10-18-2010, 11:31 AM	#35
MCarRacr07 Private First Class Drives: "M"-less for the 1st time ever Join Date: Sep 2009 Location: NY Posts: 102 iTrader: (0)	ask the poor soul on the M5board what they did to his E60 M5 on "test" drive after a routine maintenance service....its all over the internet. I understand that even w/a GT1 computer, when it comes to a CEL, you need to hook up the thing after the light is thrown....BUT...I had an issue like that and after 100 miles and 4 tries they could not fix it!....only on the 5th try whatever they did seem to work. __________________

10-16-2010, 08:55 PM	#24
That Nice Guy Beck! Captain Drives: 2011 alpine white m3 vert Join Date: May 2010 Location: NYC/CHICAGO Posts: 914 iTrader: (0)	i bought a mini at prestige years ago, you know they gave me a lemon! brand new car off the boat, they took it back and gave a whole new car just like that! good peeps

10-16-2010, 09:30 PM	#27
CarbonAlpine Lieutenant Drives: 2011 M3 Join Date: Oct 2010 Location: Miami Posts: 520 iTrader: (9)	Oh yea, on my 650i. I had a wind noise that wasn't replicated easily, or so they say. The tech put 88 miles and the issue wasn't fixed! I send a complain to bmwna. From then on, I drive a little more to service at another dealer.

10-18-2010, 04:59 PM	#37
Nesta028 Private First Class Drives: 335i Join Date: Oct 2010 Location: Chicago Posts: 120 iTrader: (0)	I watch this like a hawk... an anal hawk.

10-18-2010, 09:37 PM	#40
henryyxyu Lieutenant Drives: AW E90 M3 Join Date: Jul 2009 Location: CA Posts: 530 iTrader: (0)	that sucks maybe if you try driving the car in reverse, it'll roll back the odometer. then everyone can pretend the whole thing never happened Last edited by henryyxyu; 10-18-2010 at 09:45 PM.

10-18-2010, 09:38 PM	#41
ihyln Banned Drives: M3post sucks Join Date: Apr 2008 Location: M3post sucks Posts: 3,386 iTrader: (1) Garage List 2008 M3 [0.00] 2002 530i [0.00]	My supporting claim is that the gas tank was exactly where I left off. I don't know what to make of this. Anyway, if they were feeding me BS, which is likely considering they have screwed up my other service visits then don't go to BMW of Morristown in NJ.

10-18-2010, 09:43 PM	#42
positiveions Major General Drives: 09 MKV JETTA 2.5 & E90 M3 :) Join Date: Sep 2007 Location: La Verne, CA Posts: 9,025 iTrader: (1)	I knew a guy that used to own a B5 S4 avant. A tech took the car to run an errand (from Pasadena to Glendale which is about 10 miles if not more). Long story short, he totaled the car driving 110 mph. I would seriously warn the dealer: drive it over 5 miles and you are paying a rent fee. __________________

10-18-2010, 10:00 PM	#43
mylydiamy Lieutenant Drives: 2008 335i e93 convertible Join Date: Apr 2009 Location: New Jersey Posts: 499 iTrader: (1)	First time they put 20 miles. I did not complain. Second time 25 miles, still did not complain. Third time 101 miles. I yelled at SA as much as I could. I reported to BMWNA. Never going back to those a**holes again.

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