BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 (E90 / E92 / E93) > New and Preowned M3 Pricing, Ordering, Tracking / European Delivery / Dealer Reviews
 
ESS Tuning
Post Reply
 
Thread Tools Search this Thread
      07-28-2010, 08:03 PM   #1
dlchasen
Enlisted Member
1
Rep
49
Posts

 
Drives: '07 911 C2S
Join Date: Jan 2010
Location: Estes Park, CO; St. Augustine, FL

iTrader: (0)

BMW communications stink

According to the E H Harms tracking site my ED E92, dropped off in Paris on 5/16, was due in Port Heuneme on 7/21. So, since Harms claims they're done and BMW is now in charge, I call my dealer to find out when it will arrive in CO. First, they tell me BMW doesn't supply them with information on delivery dates, the car just shows up. Not satisfied with that I email BMW customer service and they put me in touch with their specialist. He calls and tells me he can't find out anything for me!!! I really need to plan a 1,000 mile road trip and set up some business meetings, so I appeal to the general manager of the dealership. I hear back that the car reached port on 7/19 and that's all that is known.

Why is it that a high tech company like BMW can't tell me where my car is? There's a GPS built into the car and they can clearly find it. Why do they insist on maintaining this secrecy, especially since I'm paying $40+ per day on my lease? Why do you suppose they choose to be non-communicative and offer no assistance? I'm a little ticked since this is the 11th car I've bought/leased from them.
Appreciate 0
      07-28-2010, 08:13 PM   #2
starkraven
Private First Class
3
Rep
151
Posts

 
Drives: 2011 M3 E90 6MT - Jet Black
Join Date: Mar 2010
Location: Houston

iTrader: (0)

Someone should have told you that once it is at the port, BMW can't tell you anything else until it has made it through customs. Once it clears customs, they should be able to tell you where it is.

It can take quite a while to make it through customs. Mine took a week. Cars right before mine were taking three weeks.
Appreciate 0
      07-28-2010, 08:24 PM   #3
dlchasen
Enlisted Member
1
Rep
49
Posts

 
Drives: '07 911 C2S
Join Date: Jan 2010
Location: Estes Park, CO; St. Augustine, FL

iTrader: (0)

Three weeks through customs? That's longer than it took to make it!
Appreciate 0
      07-28-2010, 09:03 PM   #4
MTROIS
Major
MTROIS's Avatar
France
22
Rep
1,111
Posts

 
Drives: on the wrong side of the Ocean
Join Date: Jul 2008
Location: New Jersey, USA

iTrader: (0)

....ask Voltigeur how long his car got stuck with the Customs... and what damage he had on his car once he finally got it back!
__________________
2008 M3 Coupé | 1995 M3 LTW | BMW CCA Instructor
Appreciate 0
      07-28-2010, 09:18 PM   #5
Scoobe
Lieutenant
Scoobe's Avatar
8
Rep
563
Posts

 
Drives: 2011 M3 Sedan SSII/SN/DCT
Join Date: Jun 2010
Location: San Antonio, TX

iTrader: (0)

Garage List
2011 E90 M3  [5.00]
Mine was in customs port for nearly 3 weeks. It's not uncommon. That doesn't mean it's still in the customs process however. It's likely in a giant parking lot waiting to be loaded.
__________________
08 GT500 convertible red package (Black w/ Red stripes) /Ford Racing Exhaust /Cold Air Induction 560hp
10 Porsche Cayenne GTS Black w/ Black Wheels 408hp
11 M3 Silverstone w/ Silver Novillo Leather /Tech /Premium /19" /DCT /Ipod 414hp
Appreciate 0
      07-28-2010, 11:11 PM   #6
RatchetM3
Private
RatchetM3's Avatar
United_States
0
Rep
61
Posts

 
Drives: 2011 E92 M3
Join Date: Jun 2010
Location: FL

iTrader: (0)

Wow that really sux. Sorry to hear that

I lucked out. It took me exactly 34 days from placing order to reaching my dealership. I ordered from Fields. I guess it was good timing!
Appreciate 0
      07-29-2010, 12:27 AM   #7
kaykay
Lieutenant Colonel
kaykay's Avatar
United_States
34
Rep
1,770
Posts

 
Drives: 2011 E92 M3 ZCP
Join Date: Apr 2010
Location: SoCal

iTrader: (0)

Garage List
Seems you got held up in customs (or still are).

It happens.

Regarding your "why doesn't BMW use the GPS" to tell you where you car is, well, you can't really be serious about that can you?


Based on the Priority status of your car (Priority 1 being car sold to customer), your vehicle is placed on a ship and the dealer has an approximate date (+/- 2 days) of when the ship will dock at port. Usually, the transition from port arrival -> VPC -> your dealership is anywhere from 3-7 days. Longer if your car isn't a priority 1 car.

What more do you want? Latitude and longitude of the car today at 10:20PST?

My car took 2 days to reach my dealership from the moment it landed at Port Hueneme. Pretty amazing, it was Priority 1, I understand they load P1 cars last so that they can exist first.

You also seem a little irate at your dealer and I don't blame you. Most dealers are pure idiots and deserve a daily beating. I've had to yell many times at dealers, SA, etc. to get them to do their damn job properly.

If they're not doing their job and not treating you properly, find another dealer or really give the GM/Owner an earful. Sometimes, it's good for them to hear it.

Hopefully your car gets here sooner rather than later.
__________________
'12 CLS550 Palladium Silver - loaded
'11 E92 M3 ZCP - SG/B-EXT/CF, M-DCT, loaded
'11 E93 328i, BSM over Saddle Brown, sport, loaded
'08 550i M-Sport, Carbon Black (Gone but not forgotten), '06 W211 E55 AMG (Gone, miss this animal),'01 E39 540i Sport
Appreciate 0
      07-29-2010, 01:42 AM   #8
EJ_92606
Ultimate Driving Machine
United_States
6
Rep
381
Posts

 
Drives: '13 F10 550i; '11 R1200GS
Join Date: Apr 2008
Location: So. Cal

iTrader: (1)

Your car was on the Rhea Leader and it's probably sitting in the US Customs lot right next to mine. Check this thread for more information
http://www.bimmerfest.com/forums/sho...=1#post5284626
Appreciate 0
      07-29-2010, 01:52 AM   #9
outie
Lieutenant
5
Rep
519
Posts

 
Drives: 2011 M3 ZCP
Join Date: Feb 2009
Location: CA

iTrader: (0)

Quote:
Originally Posted by dlchasen View Post
Three weeks through customs? That's longer than it took to make it!
It took us 4 weeks to clear customs -> http://www.m3post.com/forums/showthread.php?t=393166
Appreciate 0
      07-29-2010, 09:17 AM   #10
dlchasen
Enlisted Member
1
Rep
49
Posts

 
Drives: '07 911 C2S
Join Date: Jan 2010
Location: Estes Park, CO; St. Augustine, FL

iTrader: (0)

Quote:
Originally Posted by EJ_92606 View Post
Your car was on the Rhea Leader and it's probably sitting in the US Customs lot right next to mine. Check this thread for more information
http://www.bimmerfest.com/forums/sho...=1#post5284626
Thanks for that info. Frustrating, but obviously nothing to do but wait.
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 11:05 PM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST