Beyond Pissed - ELMHURST BMW

AWD Esq. · 06-26-2010, 12:15 PM

After purchasing a car from this dealer in 2007, I thought it would be the place to purchase my new BMW. In early May, I decided to order a 2011 M3. After a painful back and forth on every issue and price, I ordered the vehicle and a build order was processed. In light of the fact that I was buying my dream car I understandably wanted everything just right. Upon placing the order I questioned my sales agent if the order was done correctly. I was assured it was. After noticing that options were missing on the BMW website I questioned my sales agent again. And, again, I was told not to worry. After waiting a long 7 weeks my car arrived today with missing and/or incorrect options one of which was no Moonroof. I was presented with two options: Re-order from the same SA who screwed up my 1st order and wait another two months OR $500! On a $70,000 purchase that they blew, I was speechless. I guess they figure someone else will buy it. This is how this place treats return customers...just imagine how they will treat new ones.

BUY ELSEWHERE!

ucla1995 · 06-29-2010, 04:09 PM

wrong forum - should be in Great Lakes.

Aim Straight · 10-04-2010, 02:45 PM

Regardless of which forum you should have posted in, I'm sorry to hear of your ordeal. That is horrible service!!

06-26-2010, 12:15 PM	#1
AWD Esq. New Member Drives: 2011 M3 Coupe Join Date: May 2010 Location: Chicago Posts: 28 iTrader: (0)	Beyond Pissed - ELMHURST BMW After purchasing a car from this dealer in 2007, I thought it would be the place to purchase my new BMW. In early May, I decided to order a 2011 M3. After a painful back and forth on every issue and price, I ordered the vehicle and a build order was processed. In light of the fact that I was buying my dream car I understandably wanted everything just right. Upon placing the order I questioned my sales agent if the order was done correctly. I was assured it was. After noticing that options were missing on the BMW website I questioned my sales agent again. And, again, I was told not to worry. After waiting a long 7 weeks my car arrived today with missing and/or incorrect options one of which was no Moonroof. I was presented with two options: Re-order from the same SA who screwed up my 1st order and wait another two months OR $500! On a $70,000 purchase that they blew, I was speechless. I guess they figure someone else will buy it. This is how this place treats return customers...just imagine how they will treat new ones. BUY ELSEWHERE!
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10-04-2010, 02:45 PM	#3
Aim Straight Enlisted Member Drives: Liberals Crazy Join Date: Oct 2010 Location: Missouri Posts: 33 iTrader: (0)	Regardless of which forum you should have posted in, I'm sorry to hear of your ordeal. That is horrible service!! __________________ Lead, Succeed ... En\/ied.

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06-29-2010, 04:09 PM	#2
ucla1995 Slow and low Drives: M5 Join Date: Nov 2006 Location: USA Posts: 636 iTrader: (2)	wrong forum - should be in Great Lakes.