New car delivery problem

bcc69 · 03-21-2011, 11:37 AM

I took delivery of a '11.5 E92 M3 on Friday. My previous car was an '08 M3. I noticed the front end seemed higher than my previous M3. Also noticed the front wheel gap is wider. The suspension seems tighter and rougher. I recall someone else having a similar problem and someone mentioned that during the dealer prep, they forgot to remove something. Does my problem sound like this?

M3Bahn · 03-21-2011, 11:40 AM

There are shipping blocks placed in suspension... make sure they were removed when car was prepped at dealer. I actually test drove an M where they forgot to remove them.

Fsarc · 03-21-2011, 11:40 AM

http://www.m3post.com/forums/showthr...ipping+spacers

ahmed_fawzy · 03-21-2011, 12:18 PM

You should go back to the dealer asap cuz if they break in the shocks you'll have to replace them.

bcc69 · 03-21-2011, 01:40 PM

Thanks for finding me the previous posts. I took it back to the dealer and my SA says the car definitely doesn't look right.

Gkap · 03-21-2011, 01:41 PM

shipping blocks most likely were not removed, as posted above.

Keep us posted on the outcome.

bcc69 · 03-21-2011, 05:57 PM

Just received a call from my SA. Definitely found shipping blocks in the front.

hbcpa · 03-21-2011, 06:09 PM

Can someone post a picture of the springs with the shipping blocks?

Wah · 03-21-2011, 07:08 PM

Fking idiots. You should bitch at them and get some free bmw swag.

phildeez010 · 03-22-2011, 02:11 AM

Which dealer was this?

kaykay · 03-22-2011, 02:45 AM

Complete idiots, they left my shipping blocks on as well.

Dealers just give less and less of shit with every coming day.

bcc69 · 03-22-2011, 03:08 PM

I took delivery at Valencia BMW. This is my 4th car from Valencia. I've never had a problem. What irritates me more is they dinged both front rims. They've agreed to repair them.

DeepSeaLandry · 03-22-2011, 03:44 PM

Yikes, I would be sick to my stomach over that whole mess. Don't be afraid to raise hell. Believe me they would charge you if your check bounced or something, so charge them (free stuff)!!!

Prince_of_Persia · 03-22-2011, 03:47 PM

Quote:

Originally Posted by DeepSeaLandry

Yikes, I would be sick to my stomach over that whole mess. Don't be afraid to raise hell. Believe me they would charge you if your check bounced or something, so charge them (free stuff)!!!

+1! I would be so pissed to waste time to go to dealership again right few days after taking the delivery of my new car for a stupid reason like that.

A-Man · 03-22-2011, 03:48 PM

Quote:

Originally Posted by bcc69

I took delivery at Valencia BMW. This is my 4th car from Valencia. I've never had a problem. What irritates me more is they dinged both front rims. They've agreed to repair them.

Repair? Neva, i made my dealer replaced my mag after a tech curb rashed mine.

MMMeister · 03-22-2011, 05:17 PM

What! agreed to repair them

Now we're thankful that they agreed to repair the damage they did? Who died and made them king?

They need to replace those wheels.
Did they even explain how the wheels got the ding?

I live in the area and that's where I got my M3. I will now avoid them like the plague for any future services.

One of the SA's there I guess hates my guts as I always been picky in their service feedback. I always rated them POOR.

Quote:

Originally Posted by bcc69

I took delivery at Valencia BMW. This is my 4th car from Valencia. I've never had a problem. What irritates me more is they dinged both front rims. They've agreed to repair them.

DeepSeaLandry · 03-22-2011, 05:52 PM

^^^ Thats an interesting point as my dealer here has always made it a point to tell me that if i don't rate them a 10 accross the board that they will get a fail for the service. In turn, I never fill out the form cause I don't want to screw them but i don't feel they were necessarily 10's all the way.

OC3 · 03-22-2011, 06:14 PM

Quote:

Originally Posted by MMMeister

What! agreed to repair them

Now we're thankful that they agreed to repair the damage they did? Who died and made them king?

They need to replace those wheels.
Did they even explain how the wheels got the ding?

I live in the area and that's where I got my M3. I will now avoid them like the plague for any future services.

One of the SA's there I guess hates my guts as I always been picky in their service feedback. I always rated them POOR.

^+1 Got my 1st M3 from there, went elsewhere for the 2nd M3.

esquire · 03-22-2011, 06:48 PM

Quote:

Originally Posted by DeepSeaLandry

^^^ Thats an interesting point as my dealer here has always made it a point to tell me that if i don't rate them a 10 accross the board that they will get a fail for the service. In turn, I never fill out the form cause I don't want to screw them but i don't feel they were necessarily 10's all the way.

They tell you to give them 10's... but guess what... the point of the survey is to provide honest/complete feedback, so BMWNA can reward/punish each dealerships on its merits. If their service was subpar... say so. In the long run, that kind of feedback will make for better service and dealerships. Survival of the fittest, is very much a theory I subscribe to. No reason it shouldn't apply to car dealerships.

Interesting how they're always great to you while you're making a deal, but then after the deal is made, they forget about you. "Oh did i promise you a BMW loaner each time you come here for service?" "Oh no, I didn't mention anything about M floormats" "Oh, I don't remember promising you a keychain as part of the deal" "Oh I'm too busy to do that right now for you"... Guess what buddy enjoy your SURVEY SCORE : 2.3 !!

- esquire

Schmoman · 03-22-2011, 08:43 PM

Did it sorta look like this?

This is a picture of an E46 M3 with the shipping spacers in but I'm sure it looks similar to what is on an E92.

Now you have me worried... my suspension is kind of rough... and I'm on deployment... for a year... AND I LEFT THE CAR WITH MY PARENTS.

kaykay · 03-23-2011, 04:24 AM

Quote:

Originally Posted by A-Man

Repair? Neva, i made my dealer replaced my mag after a tech curb rashed mine.

100%, dealers scratches wheels = new wheels immediately.

SchnellM3 · 03-23-2011, 10:06 AM

Quote:

Originally Posted by kaykay

100%, dealers scratches wheels = new wheels immediately.

I got new tires on my X6 and they didn't just scratch them they gouged them in several areas. It took 2 months, about a hundred phone calls and emails for them to get back to me on anything. 4 total months later I had new wheels and a bill to change them out which I have ignored and to this day am waiting to hear back from the service manager or anyone subject. I also noticed that whenever I get shitty service I never seem to get the surveys on how they are doing, can they filter these somehow?

03-21-2011, 11:37 AM	#1
bcc69 Enlisted Member 3 Rep 39 Posts Drives: 2011 M3 Join Date: Feb 2008 Location: Valencia, CA iTrader: (0)	New car delivery problem I took delivery of a '11.5 E92 M3 on Friday. My previous car was an '08 M3. I noticed the front end seemed higher than my previous M3. Also noticed the front wheel gap is wider. The suspension seems tighter and rougher. I recall someone else having a similar problem and someone mentioned that during the dealer prep, they forgot to remove something. Does my problem sound like this?
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03-21-2011, 11:40 AM	#2
M3Bahn Lieutenant 144 Rep 487 Posts Drives: M3 Join Date: Mar 2011 Location: ATL iTrader: (0)	There are shipping blocks placed in suspension... make sure they were removed when car was prepped at dealer. I actually test drove an M where they forgot to remove them.
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03-21-2011, 11:40 AM	#3
Fsarc Lieutenant 18 Rep 419 Posts Drives: 2011.5 E92 M3 LMB Join Date: Nov 2007 Location: BC-Northern NJ iTrader: (3)	http://www.m3post.com/forums/showthr...ipping+spacers
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03-21-2011, 12:18 PM	#4
ahmed_fawzy President 20 Rep 175 Posts Drives: MR/FR e92 M3 6MT Join Date: Aug 2010 Location: Cairo, Egypt iTrader: (0) Garage List 2008 M3 CP [0.00]	You should go back to the dealer asap cuz if they break in the shocks you'll have to replace them. __________________ E92 M3 Melbourne Red/Fox Red Ext.'08 M Driver's Pack-E87 130i Titanium Silver/Black '07 E63 M6 Indianapolis Red/Champagne Full '05 SOLD:E46 M3 Imola Red/Cloth/Black '01-E39 M5 Blue Water/Grey/Black '99-E36 M3 Dakar Yellow/Black '96-E36 M3 Hell Red/Black '93
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03-21-2011, 01:40 PM	#5
bcc69 Enlisted Member 3 Rep 39 Posts Drives: 2011 M3 Join Date: Feb 2008 Location: Valencia, CA iTrader: (0)	Thanks for finding me the previous posts. I took it back to the dealer and my SA says the car definitely doesn't look right.
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03-21-2011, 01:41 PM	#6
Gkap BMF Movement 45 Rep 3,034 Posts Drives: Women Crazy Join Date: Jul 2010 Location: GTA iTrader: (1)	shipping blocks most likely were not removed, as posted above. Keep us posted on the outcome.
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03-21-2011, 05:57 PM	#7
bcc69 Enlisted Member 3 Rep 39 Posts Drives: 2011 M3 Join Date: Feb 2008 Location: Valencia, CA iTrader: (0)	Just received a call from my SA. Definitely found shipping blocks in the front.
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03-21-2011, 06:09 PM	#8
hbcpa Second Lieutenant 3 Rep 211 Posts Drives: 2011.5 MR E90 M3 Join Date: Aug 2010 Location: Maryland iTrader: (0)	Can someone post a picture of the springs with the shipping blocks? __________________
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03-21-2011, 07:08 PM	#9
Wah IG@i.am.wah 1412 Rep 3,138 Posts Drives: 2018 M4 Join Date: Jul 2009 Location: NJ iTrader: (3)	Fking idiots. You should bitch at them and get some free bmw swag.
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03-22-2011, 02:11 AM	#10
phildeez010 Private First Class 3 Rep 169 Posts Drives: 2011 E92 M3 Join Date: Feb 2011 Location: Los Angeles iTrader: (6)	Which dealer was this?
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03-22-2011, 02:45 AM	#11
kaykay Lieutenant Colonel -64 Rep 1,770 Posts Drives: 2011 E92 M3 ZCP Join Date: Apr 2010 Location: SoCal iTrader: (0) Garage List 2011 E93 328i Conve ... [4.75] 2011 E92 M3 ZCP [4.33] 2008 550i Sport [5.00]	Complete idiots, they left my shipping blocks on as well. Dealers just give less and less of shit with every coming day. __________________ '12 CLS550 Palladium Silver - loaded '11 E92 M3 ZCP - SG/B-EXT/CF, M-DCT, loaded '11 E93 328i, BSM over Saddle Brown, sport, loaded '08 550i M-Sport, Carbon Black (Gone but not forgotten), '06 W211 E55 AMG (Gone, miss this animal),'01 E39 540i Sport
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03-22-2011, 03:08 PM	#12
bcc69 Enlisted Member 3 Rep 39 Posts Drives: 2011 M3 Join Date: Feb 2008 Location: Valencia, CA iTrader: (0)	I took delivery at Valencia BMW. This is my 4th car from Valencia. I've never had a problem. What irritates me more is they dinged both front rims. They've agreed to repair them.
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03-22-2011, 03:44 PM	#13
DeepSeaLandry First Lieutenant 9 Rep 348 Posts Drives: 2011 M3 E90 DCT Join Date: Oct 2010 Location: Honolulu, HI iTrader: (0)	Yikes, I would be sick to my stomach over that whole mess. Don't be afraid to raise hell. Believe me they would charge you if your check bounced or something, so charge them (free stuff)!!!
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03-22-2011, 05:52 PM	#17
DeepSeaLandry First Lieutenant 9 Rep 348 Posts Drives: 2011 M3 E90 DCT Join Date: Oct 2010 Location: Honolulu, HI iTrader: (0)	^^^ Thats an interesting point as my dealer here has always made it a point to tell me that if i don't rate them a 10 accross the board that they will get a fail for the service. In turn, I never fill out the form cause I don't want to screw them but i don't feel they were necessarily 10's all the way.
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03-22-2011, 08:43 PM	#20
Schmoman New Member 1 Rep 12 Posts Drives: 2010 E92 M3 Join Date: Feb 2010 Location: San Diego, CA iTrader: (0)	Did it sorta look like this? This is a picture of an E46 M3 with the shipping spacers in but I'm sure it looks similar to what is on an E92. Now you have me worried... my suspension is kind of rough... and I'm on deployment... for a year... AND I LEFT THE CAR WITH MY PARENTS.
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