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      03-21-2011, 10:37 AM   #1
bcc69
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New car delivery problem

I took delivery of a '11.5 E92 M3 on Friday. My previous car was an '08 M3. I noticed the front end seemed higher than my previous M3. Also noticed the front wheel gap is wider. The suspension seems tighter and rougher. I recall someone else having a similar problem and someone mentioned that during the dealer prep, they forgot to remove something. Does my problem sound like this?
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      03-21-2011, 10:40 AM   #2
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There are shipping blocks placed in suspension... make sure they were removed when car was prepped at dealer. I actually test drove an M where they forgot to remove them.
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      03-21-2011, 10:40 AM   #3
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http://www.m3post.com/forums/showthr...ipping+spacers
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      03-21-2011, 11:18 AM   #4
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You should go back to the dealer asap cuz if they break in the shocks you'll have to replace them.
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      03-21-2011, 12:40 PM   #5
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Thanks for finding me the previous posts. I took it back to the dealer and my SA says the car definitely doesn't look right.
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      03-21-2011, 12:41 PM   #6
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shipping blocks most likely were not removed, as posted above.

Keep us posted on the outcome.
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      03-21-2011, 04:57 PM   #7
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Just received a call from my SA. Definitely found shipping blocks in the front.
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      03-21-2011, 05:09 PM   #8
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Can someone post a picture of the springs with the shipping blocks?
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      03-21-2011, 06:08 PM   #9
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Fking idiots. You should bitch at them and get some free bmw swag.
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      03-22-2011, 01:11 AM   #10
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Which dealer was this?
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      03-22-2011, 01:45 AM   #11
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Complete idiots, they left my shipping blocks on as well.

Dealers just give less and less of shit with every coming day.
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      03-22-2011, 02:08 PM   #12
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I took delivery at Valencia BMW. This is my 4th car from Valencia. I've never had a problem. What irritates me more is they dinged both front rims. They've agreed to repair them.
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      03-22-2011, 02:44 PM   #13
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Yikes, I would be sick to my stomach over that whole mess. Don't be afraid to raise hell. Believe me they would charge you if your check bounced or something, so charge them (free stuff)!!!
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      03-22-2011, 02:47 PM   #14
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Quote:
Originally Posted by DeepSeaLandry View Post
Yikes, I would be sick to my stomach over that whole mess. Don't be afraid to raise hell. Believe me they would charge you if your check bounced or something, so charge them (free stuff)!!!
+1! I would be so pissed to waste time to go to dealership again right few days after taking the delivery of my new car for a stupid reason like that.
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      03-22-2011, 02:48 PM   #15
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Quote:
Originally Posted by bcc69 View Post
I took delivery at Valencia BMW. This is my 4th car from Valencia. I've never had a problem. What irritates me more is they dinged both front rims. They've agreed to repair them.
Repair? Neva, i made my dealer replaced my mag after a tech curb rashed mine.
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      03-22-2011, 04:17 PM   #16
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What! agreed to repair them Now we're thankful that they agreed to repair the damage they did? Who died and made them king?

They need to replace those wheels.
Did they even explain how the wheels got the ding?

I live in the area and that's where I got my M3. I will now avoid them like the plague for any future services.

One of the SA's there I guess hates my guts as I always been picky in their service feedback. I always rated them POOR.




Quote:
Originally Posted by bcc69 View Post
I took delivery at Valencia BMW. This is my 4th car from Valencia. I've never had a problem. What irritates me more is they dinged both front rims. They've agreed to repair them.
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      03-22-2011, 04:52 PM   #17
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^^^ Thats an interesting point as my dealer here has always made it a point to tell me that if i don't rate them a 10 accross the board that they will get a fail for the service. In turn, I never fill out the form cause I don't want to screw them but i don't feel they were necessarily 10's all the way.
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      03-22-2011, 05:14 PM   #18
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Quote:
Originally Posted by MMMeister View Post
What! agreed to repair them Now we're thankful that they agreed to repair the damage they did? Who died and made them king?

They need to replace those wheels.
Did they even explain how the wheels got the ding?

I live in the area and that's where I got my M3. I will now avoid them like the plague for any future services.

One of the SA's there I guess hates my guts as I always been picky in their service feedback. I always rated them POOR.
^+1 Got my 1st M3 from there, went elsewhere for the 2nd M3.
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      03-22-2011, 05:48 PM   #19
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Quote:
Originally Posted by DeepSeaLandry View Post
^^^ Thats an interesting point as my dealer here has always made it a point to tell me that if i don't rate them a 10 accross the board that they will get a fail for the service. In turn, I never fill out the form cause I don't want to screw them but i don't feel they were necessarily 10's all the way.
They tell you to give them 10's... but guess what... the point of the survey is to provide honest/complete feedback, so BMWNA can reward/punish each dealerships on its merits. If their service was subpar... say so. In the long run, that kind of feedback will make for better service and dealerships. Survival of the fittest, is very much a theory I subscribe to. No reason it shouldn't apply to car dealerships.

Interesting how they're always great to you while you're making a deal, but then after the deal is made, they forget about you. "Oh did i promise you a BMW loaner each time you come here for service?" "Oh no, I didn't mention anything about M floormats" "Oh, I don't remember promising you a keychain as part of the deal" "Oh I'm too busy to do that right now for you"... Guess what buddy enjoy your SURVEY SCORE : 2.3 !!

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      03-22-2011, 07:43 PM   #20
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Did it sorta look like this?

This is a picture of an E46 M3 with the shipping spacers in but I'm sure it looks similar to what is on an E92.

Now you have me worried... my suspension is kind of rough... and I'm on deployment... for a year... AND I LEFT THE CAR WITH MY PARENTS.
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      03-23-2011, 03:24 AM   #21
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Quote:
Originally Posted by A-Man View Post
Repair? Neva, i made my dealer replaced my mag after a tech curb rashed mine.
100%, dealers scratches wheels = new wheels immediately.
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      03-23-2011, 09:06 AM   #22
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Quote:
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100%, dealers scratches wheels = new wheels immediately.
I got new tires on my X6 and they didn't just scratch them they gouged them in several areas. It took 2 months, about a hundred phone calls and emails for them to get back to me on anything. 4 total months later I had new wheels and a bill to change them out which I have ignored and to this day am waiting to hear back from the service manager or anyone subject. I also noticed that whenever I get shitty service I never seem to get the surveys on how they are doing, can they filter these somehow?
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