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View Poll Results: Should I refund him his money?
Yes, all of it 12 10.71%
Yes, the partial refund that stated 12 10.71%
No, none of it 85 75.89%
Other (please specify) 3 2.68%
Voters: 112. You may not vote on this poll

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      03-08-2010, 05:13 AM   #1
persian54
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Should I refund this guy his money?

This is a bit long... but please bare with me..

and his username is kept private for obvious reasons

I recently hooked a member up on a deal by getting rid of pedals I didn't need (I buy a bunch whenever people ask and I either have some left over, or people back out... and yeah I usually mark it up $5 but it's more to help them out)
and now the member is asking for his money back...
I would have no problem if they were defective.. but...

here, I'll let you read:

Him:
ey man, bad news...I finally got around to installing the M pedals you sold me today..well they wont work or fit. I was under the impression that each pedal had a rubber cover that came off n that the bare pedals had drill holes for these pedals to match. Well no such luck, the brake pedal underneath the rubber cover is solid steal and the accel pedal is just a one piece rubber pedal....

So I dont know who told you these fit but they dont, and im sure not going to drill holes to fit into each pedal for this. Hell, the half-alum dead pedal on the car doesnt even pop out as far as I can tell, and I sized the dead pedal u sent me and its like n inch shorter atleast than the stock one. So yea, Im sending these back to you, lemme know what address to send em to and send me the $60 back to my paypal marked as GIFT. Paypal is XX.net

And yes the pedals are unopened in their orig bags so no worries there



Me:
Hey

I guess you didn't know, but you have to drill your stock pedals to fit any aftermarket pedal set.

You can search the forums.

There is even a DIY (do it yourself) on the forum on how to install these.

You need to drill holes Into your stock pedals and screw the aftermarket ones on.
This is common knowledge....
Now car has holes in it's pedals from the factory...

This is very common knowledge on the forum.
I assumed you knew and did your research.

I would take a return if it was defective or broken, but I can't be held reliable for you not doing your research on a product before purchasing it.

I hope you understand.

I have the ACS set on my car and I drilled holes.

'Everyone' who buys pedals knows this fact.


Him:

Ok, first off, this is NOT common knowledge...
I JUST got my bimmer, I havent been on these forums forever, either way, I know just from seeing a few other messages in the last 5 minutes that theres plenty of others just on these forums that didnt know you had to drill holes for these.
All those points aside. You sold me pedals without telling me I needed to drill them, "common knowledge" or not, you should have said something other than 'yes theyll fit!'. Like I said, they are still in the plastic bags they were sent in, i didnt cut them open or anything, same with the screws. You WILL take the return because I have decided I do not want these because I do not want to drill holes in my damn pedals. ANYPLACE that sells products ANYWHERE will always give a refund and accept a return on a product as long as it is in its orig packaging unopened. Doesnt matter if I dont like em, or changed my mind or whatever.
Send me the $60 back to my paypal marked as GIFT now and I will be shipping these back to you tomorrow. If your really worried about me not shipping them back to you after all this, its pretty easy to contact paypal and get the money back to you in the end. Just as easy as it is for ME to contact paypal and get the money refunded back to ME if you dont do it yourself. I am unsatisfied with the stuff you sent and cannot use them based on the info I was given, more than enough reason for a return.
So please dont give me anymore bullshit, and just refund the money, if not ill happily contact paypal as well as create a nice thread on the forums letting everyone know about the situation and to never by anything from you. It was your choice to take an asshole attitude towards this rather then just refund the money and take the damn things back so you asked for this. Again, my paypal is XX.net Send the money now and the pedals will ship tomorrow


Me:
Excuse me? Take an 'asshole approach'?

That is very rude...

You're the one getting angry and demanding your money back.

Also, I'm not a company. I'm one guy who had an extra set from a supplier and hooked you up with a deal.

If I was a company selling hundreds of products sure I'd take a return.
But I'm just one person who tried helping you (while also getting rid of something I didn't necessarily have a need for)
And this is how you treat me?
You asked if they fit, I answered 'yes they will'

In the thread, screws and nuts were in the picture... With holes in the pedals... Obviously one needs to drill a hole in their pedal... It doesn't make sense otherwise.
Why must I be liable because you didn't do your research?
You say it's not 'common knowledge' etc..
well, what if you went and bought a JB3, and get it, and be like "o wait I have to go into the ECU? really? you never told me that! give me my money back!"
or be like "wait this might void my warranty and throw a code? no way! i want my money back!"
I can go on regarding anything....
a front lip.. "o wait it makes the front end lower and I might end up scratching it by hitting things? OMG you didn't tell me that! I want a refund!"
I can go on... I hope you get my drift.

Whether you bought your car yesterday or years ago... Isn't it your own responsibility to do research on a product you're going to spend money on?


So you are commanding me to refund your money just because you don't like them? That doesn't make sense nor is it fair.
Also, what will you tell paypal? That you didn't like the item so you want your money back? Am I some big company or something? Also, you agreed to make a gift purchase so you didn't have to pay me $62 cause of the fee... paypal won't give you money back for a gift.. it's not a 'purchase' per se...

I don't have a site to list detail info on an item... A simple for sale thread... one that if I remember correctly, was pretty old...
I don't see why you are getting so upset.
If you don't want to be saving money, buy from the vendors or something; you'll pay more money but they almost always take returns.

You're not being logical...

'i don't like them, I want my money back, you HAVE to pay me now or I will post a thread against you/file a diapute'
That is unreasonable and unfair to me.
They're new, I understand, but like I said, if something was broken sure, you're entiled to get your money back... But you just plain don't like them.... This isn't best buy or some where you can go back and return an item...

What I was thinking is this:
I don't 'pay' you anything.
I can go into paypal and refund you in full or partial.
I can refund you $30, and upon receiving the items, I can examine them to confirm for myself that they are indeed new and unused (meaning I can find someone who will actually want and enjoy them!)
and then, I can refund you $25 ($5 for all this hassle and shipping and handling etc etc)

I have posted a thread about this on e90post and will want to wait until there is sufficient votes (if any that is) and we can go from there.

I feel I am being very fair; you are entitled to your own counter argument.





I haven't heard a response yet.

Last edited by persian54; 03-08-2010 at 05:47 AM. Reason: typos and grammer :P
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      03-08-2010, 05:22 AM   #2
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He is a dumbass that needs a lesson like this for him to grow up.

I have a feeling he just turned 16.
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      03-08-2010, 05:25 AM   #3
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avoid the headache, send the guy his money back. i'd rather have my product returned and find another seller than deal with some jackass, tbh.
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      03-08-2010, 05:25 AM   #4
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Give the poor kid his money back.. or I think he might tell on his mommy.
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      03-08-2010, 05:31 AM   #5
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don't refund
post his name up too

what a douchebag.
totally on your side OP
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      03-08-2010, 05:36 AM   #6
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Quote:
Originally Posted by persian54 View Post
I feel I am being very fair; you are entitled to your own counter argument.
I agree - He's a dumbass. You're being very fair offering him 30 bucks after taking that crap.

Oh, and it's spelled "per se".
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      03-08-2010, 05:50 AM   #7
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Quote:
Originally Posted by Searcher821 View Post
I agree - He's a dumbass. You're being very fair offering him 30 bucks after taking that crap.

Oh, and it's spelled "per se".
Lol thanks.. stupid mistake.. and I taught English for a while :P

Quote:
Originally Posted by Comet View Post
don't refund
post his name up too

what a douchebag.
totally on your side OP

here you go:
http://www.e90post.com/forums/member.php?u=77460


Quote:
Originally Posted by jh valley View Post
avoid the headache, send the guy his money back. i'd rather have my product returned and find another seller than deal with some jackass, tbh.
That's the only reason I offered him $30 and then $25 honestly... cause if he does indeed file a paypal dispute..although he will lose... the $5 profit I made is not worth it at all
I do want to see his respond in the morning honestly..
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      03-08-2010, 05:55 AM   #8
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Seems to me like someone needs to learn that actions have consequences. For example purchasing something. That means to exchange money for goods. Not including a change of mind in the aftermath. It's callud buyers remorse I think...
I think the buyer made it perfectly clear that he screwed up and his unprofessional response makes it further clear that he realized it himself.
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      03-08-2010, 05:56 AM   #9
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Honestly I thought it was common knowledge that the pedals had to be drilled. Its not a goddamn lego set, plus five minutes of research would have given him that definitive answer. Whats with the attitude hes giving you? Honestly you shouldn't be wasting your time and money at the expense of his ignorance doesnt make sense at all

Do not refund his money.

Sorry but any grown man who doesn't have a power drill and bits at his house... well hes gotta be a kid tell you that much
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      03-08-2010, 06:05 AM   #10
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Quote:
Originally Posted by im spencer View Post
Honestly I thought it was common knowledge that the pedals had to be drilled. Its not a goddamn lego set, plus five minutes of research would have given him that definitive answer. Whats with the attitude hes giving you? Honestly you shouldn't be wasting your time and money at the expense of his ignorance doesnt make sense at all

Do not refund his money.

Sorry but any grown man who doesn't have a power drill and bits at his house... well hes gotta be a kid tell you that much
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      03-08-2010, 06:05 AM   #11
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Quote:
Originally Posted by im spencer View Post
Honestly I thought it was common knowledge that the pedals had to be drilled. Its not a goddamn lego set, plus five minutes of research would have given him that definitive answer. Whats with the attitude hes giving you? Honestly you shouldn't be wasting your time and money at the expense of his ignorance doesnt make sense at all

Do not refund his money.

Sorry but any grown man who doesn't have a power drill and bits at his house... well hes gotta be a kid tell you that much
I'm not a 'grown man' but I do have a set of drills and tools lol

Honestly, if he was mature about it I would have refunded him right away; as $5 profit, $60..isn't worth it... but I want to, as mentioned above... maybe show him something?
But I do want to be fair....

If he had just been mature he would've gotten his money back

I skimmed through his few threads... and...yeah..
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      03-08-2010, 06:05 AM   #12
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If he's covering all of the shipping costs then why not take it back? It's not like you made a custom order for him. You had extra pedals sitting around. He does have a bad attitude though, but this is business, not personal.
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      03-08-2010, 06:07 AM   #13
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well to be completely honest, I had no idea you had to drill them...
I once helped my friend put some pedals on and we used screws around it to do it...

but whatever, buyer's remorse, I'd suck it up and move on..
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      03-08-2010, 06:08 AM   #14
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can't sleep.. bored.. so I looked up his transaction..

From my experience with paypal... he doesn't even have a right to file a dispute... as he has no shipping info.. nor does it seem like he's even verified...
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      03-08-2010, 06:09 AM   #15
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Yeah sorry bro I've had to deal with a shitload of incompetence on ebay back in the day so I feel your pain. Its truly hard for me to conceive how such a small issue as drilling completely puts him off this product. Whatever happened to the satisfaction of breaking your back and putting in your own mods? Kids these days
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      03-08-2010, 06:10 AM   #16
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Quote:
Originally Posted by boymonkey View Post
If he's covering all of the shipping costs then why not take it back? It's not like you made a custom order for him. You had extra pedals sitting around. He does have a bad attitude though, but this is business, not personal.
I'm taking $5 off but it actually costs $9.87 to ship pedals personally

or $8.97.. one of those too.. I forgot
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      03-08-2010, 06:11 AM   #17
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Quote:
Originally Posted by im spencer View Post
Yeah sorry bro I've had to deal with a shitload of incompetence on ebay back in the day so I feel your pain. Its truly hard for me to conceive how such a small issue as drilling completely puts him off this product. Whatever happened to the satisfaction of breaking your back and putting in your own mods? Kids these days
I looked up pics of his car.. it's a nice car.. he has the ///M side panel... these M pedals would really help compliment his interior...

Quote:
Originally Posted by Comet View Post
well to be completely honest, I had no idea you had to drill them...
I once helped my friend put some pedals on and we used screws around it to do it.....
Please explain.. I'd love to learn a new way...
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      03-08-2010, 06:12 AM   #18
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BTW I have always been under the assumption or as far as aftermarket pedals that I've seen, I have never seen any pedals that simply "screw on". Honestly sounds like a recipe for a mashed accelerator
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      03-08-2010, 06:17 AM   #19
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Quote:
Originally Posted by persian54 View Post
Please explain.. I'd love to learn a new way...
well these pedals were cheapo ones
they came the same size as the pedals (from behind and the front) and on the sides they protruded with 2 holes (from the back and front ones) that would line up, you place screws there and you are done...
they did feel wobbly under his feet however.. like I said.. they were cheap

I always thought that is how pedal covers were installed.
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      03-08-2010, 08:13 AM   #20
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I think you should refund him his money unless you clearly stated that the product you are selling required a certain installation method. Or that buyers must do their own research prior to purchase and all sales are final. Whether you are a store or not you are basically defrauding the customer by saying it is common knowledge, this is why people and business have disclaimers making them not liable. Next time tell the person that the item is "as is" and to refer to pictures or ask questions, all sales final... I've been up writing a paper all night, but in my semi coherent state that's basically what i understand. But you should receive product back first and shipping at his expense and upon inspection refund him the original amount he paid.
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      03-08-2010, 09:42 AM   #21
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I'm absolutely on your side here, but I still think that you should refund the guy's money. Both the buyer and the seller have a responsibility: the buyer is responsible for knowing exactly what he is buying; the seller for helping the buyer to get there by saying exactly what he is selling. Yes, the buyer should have looked up everything about these pedals before making the purchase, but since you also should have mentioned that installation required drilling and you are trying to run a business here, it's not worth the bad word of mouth for you.

Give a refund, you'll feel better. 5 bucks isn't worth it.
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      03-08-2010, 10:01 AM   #22
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Quote:
Originally Posted by jh valley View Post
avoid the headache, send the guy his money back. i'd rather have my product returned and find another seller than deal with some jackass, tbh.
This.

The guy is an asshole. Refunding his money would be well worth never having to deal with him again.

From reading the dialogue, I can't really see why he would address you as rudely as he did, maybe he's just a spoiled kid? In any case, just give him his money back and let him move on to bothering someone else.
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