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      12-02-2009, 05:51 PM   #23
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i spoke to 3 managers, and the foreman no one did crap, i spoke to one case advisor, and the "head Case manager" of NA. and they were both helpless
Man that sucks. I've had great responses directly from BMWNA myself.

Curious, why would they claim abuse? Is your car modded?
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      12-02-2009, 08:19 PM   #24
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that is bullshit what they did to you!

sorry to hear it!

i would keep calling back and keep pestering

but like the previous poster mentioned, is your car modded?

if so, they have every right to deny you shit but they still shouldnt charge you for something they said would be covered in warranty
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      12-02-2009, 09:11 PM   #25
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things like that piss me off
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      12-03-2009, 12:04 AM   #26
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SMG quirks like this scare me. The more I use S6 mode, the more guilty I feel afterwards. I don't want a limp mode all the way to a dealer. SMG has been treating me well, and I hope if something like this happens, it's covered. Good luck! I really want that DCT from the M5 CSL special edition.
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      12-03-2009, 12:48 AM   #27
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ScumW haha that's a good one, btw sorry to hear about your problems i'm sure if you get a lawyer you can beat this.
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      12-03-2009, 10:30 AM   #28
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Sorry to hear that.

Still, posts like this tend to mean more when they don't have phrases like "ScumW Manhattan".

I glazed through your other post, but how did they scam you other than refusing to cover the clutch?
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they scammed me by telling me that they were gonna open up the transmission to find out whats wrong with it, but mentiond nothing about the $$ of opening it up, once they found out what was wrong with it, they told me it wont be covered, so i sid to close it up i'm taking it to my guy>> he said "no problem, pay us for the 10.5 hours of labor that we did.. which is $168.00 per hour.. as apose to regular normal dealers who charge an average of $125 an hour.. not only that.. their clutch, flywheel and pressure plate price was about 50% higher than other dealers quotes.. i was royally screwed and scammed.. do not take your car to BMW of Manhattan ever again, take your time, do some google searches and see what youll find
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      12-03-2009, 12:53 PM   #29
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Quote:
Originally Posted by M5poe View Post

they scammed me by telling me that they were gonna open up the transmission to find out whats wrong with it, but mentiond nothing about the $$ of opening it up, once they found out what was wrong with it, they told me it wont be covered, so i sid to close it up i'm taking it to my guy>> he said "no problem, pay us for the 10.5 hours of labor that we did.. which is $168.00 per hour.. as apose to regular normal dealers who charge an average of $125 an hour
If you didnt sign a work order with a clear estimate, you have every right to sue them for this.
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      12-03-2009, 05:43 PM   #30
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wow.. that really sucks
what i don't understand is that don't BMW dealers bill the corporate for all warranty work they do? so in the end they get paid, so why not bill the corporate?
that's pretty crazy..
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      12-08-2009, 10:57 AM   #31
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i'd def stay away from BMW of Manhattan. When i went to buy my first BMW they tried to bump MSRP up 4K....

They told a friend of mine recently that she couldn't get her BMW serviced anywhere but BMW of Manhattan because the warranty wouldn't be good. All she wanted done was routine maintenance - they also wouldn't cover her toll charge to cross from NJ to NY after telling her that....

I've also had major issues w/ BMWNA Reps telling me all kinds of different things when I call. I recently purchased a X5 and I needed info on getting out of my 1 series lease 2 months early.... 4 BMWNA reps and 4 different answers - the dealership even called up and got the same bad info.... its pretty sad how bad the Customer service is for a car company that prides itself on luxury and high standards.
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      12-08-2009, 11:38 AM   #32
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so why haven't you lawyered up yet??
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      12-08-2009, 05:15 PM   #33
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lawyer up !
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      12-14-2009, 08:18 PM   #34
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i need a solid lawyer, does anyone have one with a 90% success rate?
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      12-18-2009, 03:42 PM   #35
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Bump For complete A**holes,

i want the world to know about this. tell everyone you know
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      12-20-2009, 11:37 AM   #36
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Do I understand this correctly....the clutch had already been repaired 2,000 miles earlier? What was the story on that episode? Why did it need repaired earlier and who did repair, on what basis?
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      12-20-2009, 04:13 PM   #37
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Ultimate Driving Machine?
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      12-20-2009, 09:44 PM   #38
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Ultimate Driving Machine?
Not the '06
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      12-21-2009, 12:28 AM   #39
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Do I understand this correctly....the clutch had already been repaired 2,000 miles earlier? What was the story on that episode? Why did it need repaired earlier and who did repair, on what basis?
I don't think clutches get repaired, they get replaced.
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      12-21-2009, 10:28 AM   #40
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Ultimate Driving Machine?

at 30k miles the clutch was replaced, which is normal on most M5's
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      12-21-2009, 12:49 PM   #41
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I'm always hearing Stories of BMWNA being a Scam. Thankfully, we don't have that problem here in Trinidad, because when it comes to servicing cars, We are treated like royalty. (Maybe its because our company has a tight contract with them and give them a lot of business)

Just last month, my dad got them to change all 4 tires just because one tire was damaged and didn't pay extra. The old tires were on the car for less than two years!
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      12-22-2009, 01:24 AM   #42
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I don't understand why you think the dealer wants to "scam" you by not doing warranty work. They want to fix your car. The dealer gets paid to do warranty work from BMW of NA. They by all means want to get your car in the shop and charge BMW for it. If anything blame BMWNA not the dealer directly. I wouldn't have had them close the car up. I would have been down there fighting them tooth and nail to get it fixed under warranty.
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      12-22-2009, 03:56 AM   #43
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im not even close to BMW of Manhattan and ive heard alot of bad things about this dealership...

gluck with your case..
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      12-22-2009, 11:20 AM   #44
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I have not pitty for you, your own fault. You should have called the police and had your car removed under supervision. Unless you signed a waiver of estimate in which case I REALLY have no pitty for you.
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