BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 Marketplace > Vendor Comments/Review/Feedback Forum
 
GTB Performance
Post Reply
 
Thread Tools Search this Thread
      07-15-2009, 02:21 PM   #1
Ben335
Captain
 
Ben335's Avatar
 
Drives: 09 M3 Finally here
Join Date: Jul 2008
Location: Virginia

Posts: 891
iTrader: (2)

Thumbs down Active Autowerke

After seeing so many good reviews on them, I have to say I am very disappointed with Active.

So I ordered the Power Pulley and ECU flash from them. I ordered both before the car arrived since they were running a special. When they car arrived and I had gotten through break in, I called them and asked them to ship the pulley out to me so I can get that installed and do the ECU flash later. The person that I spoke to promised to get the pulley out to me. 4 days later, still no pulley so I call them and find out they never shipped the pulley out. 1st Mistake.

The pulley arrives and I go to have it installed. The pulley ships with 2 belts, one fits fine and the other one is so short, there is no way to get the belt on. I will also add that the person doing my install is a Master Shop Foreman at a large BMW dealership. I call tech support and they just say to keep trying and it will fit. So my installer spends a couple more hours on it and even unbolts the hydraulic tensioner from the car in an attempt to get the belt to fit. Even if he had gotten the belt to fit somehow, it was so tight, it would have destroyed all the bearing in the pulley system as it was just too tight. Bottom line, I was sent the wrong belot. I had to do my own research and call Active to ask them to send me a 1070 belt, which is a slightly longer belt to make it work. Active did overnight me a new belt to their credit and it went on without a hitch. 2nd Mistake though.

I was ready to do my ECU. I took it out Sunday and overnight it to Active on Monday. They received it on Tuesday and I call them to confirm and they confirmed that they will turn it around and get it back in the mail to me that afternoon so I would get it Wednesday morning. I checked the UPS shipper notification Tuesday evening and thank god that I did as Active had my ECU going to some shop that I had never heard of in Chicago, Illinois. I live in VA. Worse, they ship it 2nd day air instead of next day air. So, if I had not checked, someone else would have gotten my ECU and who know if would have seen it again. I immediately called Active when I saw the email and informed them. They called UPS to intercept the package and had them send it to my correct address. They promised me that I would get it Wednesday morning. Wednesday morning comes and goes and no ECU. I call Active and they tell me after calling UPS that my ECU will not get to me until Thursday now. So my car is still down and Active cannot do anything for me but to offer to help me with shipping if I buy more stuff from them. Third Mistake!

We'll see if my ECU arrives Thursday morning now.
__________________
09 SG E90, Black on Carbon Leather, Tech, Premium, Cold, iPod, Premium Sound, 19s, OEM Alarm, PDC, Moonroof, Sirius
Eisenmann Sport / Eibach Springs / 35% F1 Pinnacle Tint / Macht Schnell Air Filter / LUX Angel Eyes / Black Grill / AA Pulley / Powerchip Stage II Tune / Fabspeed X-Pipe & HFC / RAC Monolites RG63
Ben335 is offline  
0
Reply With Quote
      07-15-2009, 02:38 PM   #2
SlammedR8
Brigadier General
 
SlammedR8's Avatar
 
Drives: 2010 Audi R8 V10 +2013 Audi S4
Join Date: Jul 2007
Location: Toronto

Posts: 4,936
iTrader: (2)

Send a message via MSN to SlammedR8
sorry to hear that.
Active is a good company, that makes good products and has good service. The ONLY negative thing I can say is, a few months after I had my ECU done I found out that they put a stupid AA sticker on every ECU that they flash...that is quite simply the dumbest thing I have ever heard because they advertise that the ECU tune is not detectable by BMW...which may be true. But its pretty detectable if they find an AA sticker on the outside of your ECU. lol . Perhaps someone from AA can provide some insight if they have stopped placing the sticker.

Good luck with your ECU.
__________________
SlammedR8 is offline   Canada
0
Reply With Quote
      07-15-2009, 02:59 PM   #3
Deathboy
Lieutenant
 
Deathboy's Avatar
 
Drives: 2014 Cayman S
Join Date: Sep 2007
Location: Locals only...

Posts: 420
iTrader: (0)

i have all there products for E92 M3 and i am very happy. They were installed all on the same day at their shop in Miami. There must have been a little mix up you had to wait a couple more days whats the big deal?
Deathboy is offline   United_States
0
Reply With Quote
      07-15-2009, 03:03 PM   #4
gthirtyfizle
Colonel
 
gthirtyfizle's Avatar
 
Drives: E92 M3 AW
Join Date: Jul 2008
Location: NYC

Posts: 2,584
iTrader: (4)

Quote:
Originally Posted by slammedm3 View Post
sorry to hear that.
Active is a good company, that makes good products and has good service. The ONLY negative thing I can say is, a few months after I had my ECU done I found out that they put a stupid AA sticker on every ECU that they flash...that is quite simply the dumbest thing I have ever heard because they advertise that the ECU tune is not detectable by BMW...which may be true. But its pretty detectable if they find an AA sticker on the outside of your ECU. lol . Perhaps someone from AA can provide some insight if they have stopped placing the sticker.

Good luck with your ECU.
That is pretty dumb lol
gthirtyfizle is offline  
0
Reply With Quote
      07-15-2009, 03:57 PM   #5
doba_s
Major General
 
doba_s's Avatar
 
Drives: M3, 1M
Join Date: Sep 2006
Location: San Francisco

Posts: 6,101
iTrader: (26)

Send a message via Skype™ to doba_s
I always talk to Omar and everything so far was perfect ... Never had a single problem with them ! Give them another chance and i am sure Omar will take a good care of you !
doba_s is offline   United_States
0
Reply With Quote
      07-15-2009, 04:03 PM   #6
DoNDoN
Colonel
 
DoNDoN's Avatar
 
Drives: 2008 E92 M3 AW
Join Date: Jun 2008
Location: NoVA

Posts: 2,038
iTrader: (1)

Sorry to hear that Ben. I hope you get it straightened out.
__________________
DoNDoN is offline   Thailand
0
Reply With Quote
      07-15-2009, 04:37 PM   #7
powertrip
Scared money don't make money.
 
powertrip's Avatar
 
Drives: 2009 E92 M3 DCT
Join Date: Apr 2009
Location: Irvine, CA

Posts: 1,458
iTrader: (3)

Garage List
2009 E92 M3  [0.00]
This sucks to hear...good run of bad luck I guess. I've always worked with Omar & Jeanne and they've both been great.
__________________
2009 E92 M3/DCT/Alpine White/Fox Red/Carbon Leather
OE Tuned 402 whp & 303 wtq/Gintani X-pipe/MXP Axle Back/Rogue Pulley/AFE Stage 2/Cosmetics By IND & EAS
HUGE THANKS: Gintani, OE Tuning, and EAS
powertrip is offline  
0
Reply With Quote
      07-16-2009, 07:49 AM   #8
Ben335
Captain
 
Ben335's Avatar
 
Drives: 09 M3 Finally here
Join Date: Jul 2008
Location: Virginia

Posts: 891
iTrader: (2)

Update:

I still don't have my ECU. UPS said I won't get it until Monday now. I am FUCKING pissed!!!
__________________
09 SG E90, Black on Carbon Leather, Tech, Premium, Cold, iPod, Premium Sound, 19s, OEM Alarm, PDC, Moonroof, Sirius
Eisenmann Sport / Eibach Springs / 35% F1 Pinnacle Tint / Macht Schnell Air Filter / LUX Angel Eyes / Black Grill / AA Pulley / Powerchip Stage II Tune / Fabspeed X-Pipe & HFC / RAC Monolites RG63
Ben335 is offline  
0
Reply With Quote
      07-16-2009, 07:56 AM   #9
J08M3
Major General
 
J08M3's Avatar
 
Drives: 2011 M3 COUPE
Join Date: May 2008
Location: NEW YORK

Posts: 6,012
iTrader: (8)

Quote:
Originally Posted by Ben335 View Post
Update:

I still don't have my ECU. UPS said I won't get it until Monday now. I am FUCKING pissed!!!
stop payment on credit card! until it gets resolved.
__________________
J08M3 is offline   United_States
0
Reply With Quote
      07-16-2009, 08:17 AM   #10
darwin316
Master Chief
 
darwin316's Avatar
 
Drives: 09 e90 M3 JzB
Join Date: Jul 2008
Location: NOVA

Posts: 639
iTrader: (0)

Quote:
Originally Posted by Ben335 View Post
Update:

I still don't have my ECU. UPS said I won't get it until Monday now. I am FUCKING pissed!!!
man...that sucks! I would be pissed off too!

Makes me think twice about sending out my ECU now.
__________________
| 2009 E90 M3 | JZB | Black Leather, Carbon Leather | M-DCT | 19" OEM Wheels | Tech, Premium & Cold Packages | PDC | Alarm | Premium Sound | iPod Adapter |
| 2011 X5 35i Sports Activity| Sapphire Black, Black Leather, Dark Bamboo | Convenience, Tech & Cold Packages | HUD | Comfort Access | Premium Sound |

darwin316 is offline   United_States
0
Reply With Quote
      07-16-2009, 09:10 AM   #11
SlammedR8
Brigadier General
 
SlammedR8's Avatar
 
Drives: 2010 Audi R8 V10 +2013 Audi S4
Join Date: Jul 2007
Location: Toronto

Posts: 4,936
iTrader: (2)

Send a message via MSN to SlammedR8
ouch!
that does suck!

I had no problem with shipping, it came next day for me. Sorry to hear about that.
__________________
SlammedR8 is offline   Canada
0
Reply With Quote
      07-16-2009, 10:49 AM   #12
Ben335
Captain
 
Ben335's Avatar
 
Drives: 09 M3 Finally here
Join Date: Jul 2008
Location: Virginia

Posts: 891
iTrader: (2)

I called Active at 9 AM and they said they would call me back after speaking with UPS. That was 3 hours ago!!!
__________________
09 SG E90, Black on Carbon Leather, Tech, Premium, Cold, iPod, Premium Sound, 19s, OEM Alarm, PDC, Moonroof, Sirius
Eisenmann Sport / Eibach Springs / 35% F1 Pinnacle Tint / Macht Schnell Air Filter / LUX Angel Eyes / Black Grill / AA Pulley / Powerchip Stage II Tune / Fabspeed X-Pipe & HFC / RAC Monolites RG63
Ben335 is offline  
0
Reply With Quote
      07-16-2009, 11:12 AM   #13
KonigsTiger
Racying Dynamics
 
KonigsTiger's Avatar
 
Drives: E92M3 RS46 Club Sport, others
Join Date: Jan 2008
Location: Dweller

Posts: 4,398
iTrader: (0)

Hmmm, I honestly donīt think these are huge mistakes. It happens to the best. I would fuzz too much about it they will resolve it.
__________________
==================================================
KonigsTiger is offline  
0
Reply With Quote
      07-16-2009, 11:26 AM   #14
Ben335
Captain
 
Ben335's Avatar
 
Drives: 09 M3 Finally here
Join Date: Jul 2008
Location: Virginia

Posts: 891
iTrader: (2)

Quote:
Originally Posted by BMW-M-Mexico View Post
Hmmm, I honestly donīt think these are huge mistakes. It happens to the best. I would fuzz too much about it they will resolve it.
So becuase of their mistake I have to rent a car for Thursday, Friday, Saturday, Sunday, and Monday. I guess that cost is no big deal.
__________________
09 SG E90, Black on Carbon Leather, Tech, Premium, Cold, iPod, Premium Sound, 19s, OEM Alarm, PDC, Moonroof, Sirius
Eisenmann Sport / Eibach Springs / 35% F1 Pinnacle Tint / Macht Schnell Air Filter / LUX Angel Eyes / Black Grill / AA Pulley / Powerchip Stage II Tune / Fabspeed X-Pipe & HFC / RAC Monolites RG63
Ben335 is offline  
0
Reply With Quote
      07-16-2009, 12:24 PM   #15
CatchM3
Major
 
CatchM3's Avatar
 
Drives: 2015 F80 M3 Mineral Grey
Join Date: Jun 2008
Location: Boca Raton

Posts: 1,042
iTrader: (1)

Garage List
2008 E90 M3  [0.00]
I have never had a problem with AA. It is unfortunate you are having these issues. From past experiences with my E46 and now my E90 M3, it has always been great service and products. There are very few companies that give their 100% for their customers and that's AA. Unfortunately however, as BMW-M-Mexico put it, slip ups happen to the best. Good Luck and please keep us posted on the outcome.

CatchM3
__________________
2015 Mineral Grey BMW M3 // Black Extended Merino Leather // Driver Assistance Plus // Executive Package // Lighting Package // M Double Clutch // Adaptive M Suspension // 19" Black Wheel 437 M Mix Tire // Carbon fiber interior trim // Navigation system // Harman Kardon surround system //
CatchM3 is offline   United_States
0
Reply With Quote
      07-16-2009, 01:31 PM   #16
boostedtwin
Sheriff
 
boostedtwin's Avatar
 
Drives: 2012 1M // 2008 GT3
Join Date: Mar 2007
Location: Brazil/Miami

Posts: 1,457
iTrader: (10)

Garage List
07 335i  [0.00]
07 335i  [0.00]
AA has top notch service. UPS screw up on my shippings all the time. Give them another try...
__________________
2012 1M / TechTec Custom Map Tune / AA FMIC / Agency Power Charge Pipe & BOV / Agency Power Downpipes & Mid Pipe / Custom Race Open Exhaust / Clutchmasters FX300 Racing Clutch / AFE Dual Intake System / H&R Spacers / CDV Delete / Black Grills / CF Performance Spoiler & Mirrors / Sprint Booster / Feuer Orange Calipers
boostedtwin is offline  
0
Reply With Quote
      07-16-2009, 08:15 PM   #17
Captain Slow
Private First Class
 
Captain Slow's Avatar
 
Drives: 09' M3 Convertible
Join Date: Nov 2008
Location: DC Metro

Posts: 119
iTrader: (0)

Quote:
Originally Posted by slammedm3 View Post
sorry to hear that.
Active is a good company, that makes good products and has good service. The ONLY negative thing I can say is, a few months after I had my ECU done I found out that they put a stupid AA sticker on every ECU that they flash...that is quite simply the dumbest thing I have ever heard because they advertise that the ECU tune is not detectable by BMW...which may be true. But its pretty detectable if they find an AA sticker on the outside of your ECU. lol . Perhaps someone from AA can provide some insight if they have stopped placing the sticker.

Good luck with your ECU.
So, you didn't see the sticker before re-installing the ECU?

There wasn't one on mine, and I visually inspected mine before it went back in. I placed some strategically placed marks on the outside of my ECU before shipping, just so I would know if I got the same ECU I sent.
__________________
AW/FR E93 M3 | AA Pulley | AA Signature Exhaust | AA Software | AC Schnitzer Springs | H&R Spacers | Custom Silver CF Front Lip |
Captain Slow is offline  
0
Reply With Quote
      07-16-2009, 08:16 PM   #18
bobbyd1961
Banned
 
Drives: 2009 M3 sedan LeMans Blue
Join Date: Jun 2009
Location: new jersey

Posts: 2,411
iTrader: (0)

i rather stick with my stock bmw m3 and not mess with it. its a super car as is and i love the damb thing
bobbyd1961 is offline  
0
Reply With Quote
      07-16-2009, 10:18 PM   #19
powertrip
Scared money don't make money.
 
powertrip's Avatar
 
Drives: 2009 E92 M3 DCT
Join Date: Apr 2009
Location: Irvine, CA

Posts: 1,458
iTrader: (3)

Garage List
2009 E92 M3  [0.00]
Quote:
Originally Posted by bobbyd1961 View Post
i rather stick with my stock bmw m3 and not mess with it. its a super car as is and i love the damb thing
You say this only because you:

1) Can't afford to mod or

2) Haven't driven a modded M3 and felt the difference
__________________
2009 E92 M3/DCT/Alpine White/Fox Red/Carbon Leather
OE Tuned 402 whp & 303 wtq/Gintani X-pipe/MXP Axle Back/Rogue Pulley/AFE Stage 2/Cosmetics By IND & EAS
HUGE THANKS: Gintani, OE Tuning, and EAS
powertrip is offline  
0
Reply With Quote
      07-20-2009, 08:37 AM   #20
Omar@ActiveAutowerke
 
Drives: E92 M3
Join Date: Feb 2007
Location: Miami

Posts: 1,783
iTrader: (1)

Quote:
Originally Posted by boostedtwin View Post
AA has top notch service. UPS screw up on my shippings all the time. Give them another try...
No worries. Thanks for the support though.

I made a mistake, UPS didnt help it either with their excuses. Fact is if I didnt mess up this would never have happened.
Omar@ActiveAutowerke is offline  
0
Reply With Quote
      07-20-2009, 08:40 AM   #21
darwin316
Master Chief
 
darwin316's Avatar
 
Drives: 09 e90 M3 JzB
Join Date: Jul 2008
Location: NOVA

Posts: 639
iTrader: (0)

Quote:
Originally Posted by Active Autowerke View Post
No worries. Thanks for the support though.

I made a mistake, UPS didnt help it either with their excuses. Fact is if I didnt mess up this would never have happened.
Your cool in my book for taking responsibility for this...
__________________
| 2009 E90 M3 | JZB | Black Leather, Carbon Leather | M-DCT | 19" OEM Wheels | Tech, Premium & Cold Packages | PDC | Alarm | Premium Sound | iPod Adapter |
| 2011 X5 35i Sports Activity| Sapphire Black, Black Leather, Dark Bamboo | Convenience, Tech & Cold Packages | HUD | Comfort Access | Premium Sound |

darwin316 is offline   United_States
0
Reply With Quote
      07-20-2009, 11:02 AM   #22
Ben335
Captain
 
Ben335's Avatar
 
Drives: 09 M3 Finally here
Join Date: Jul 2008
Location: Virginia

Posts: 891
iTrader: (2)

Monday Morning Update

Still don't have my ECU. Let's see if it shows up tomorrow or at all....
__________________
09 SG E90, Black on Carbon Leather, Tech, Premium, Cold, iPod, Premium Sound, 19s, OEM Alarm, PDC, Moonroof, Sirius
Eisenmann Sport / Eibach Springs / 35% F1 Pinnacle Tint / Macht Schnell Air Filter / LUX Angel Eyes / Black Grill / AA Pulley / Powerchip Stage II Tune / Fabspeed X-Pipe & HFC / RAC Monolites RG63
Ben335 is offline  
0
Reply With Quote
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 02:50 AM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST