BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 Marketplace > Vendor Comments/Review/Feedback Forum
 
Post Reply
 
Thread Tools Search this Thread
      04-14-2009, 11:28 PM   #1
SoBe
Enlisted Member
United_States
0
Rep
42
Posts

 
Drives: BMW M3
Join Date: Apr 2009
Location: Miami, FL

iTrader: (0)

IND distribution = AMAZING customer care

I just needed to create this thread because of how happy i am that i did business with IND distributions. it is almost overwhelming what they do to make you happy sometimes you think they are joking when they do things for you because it is so outrageously amazing. my sales rep while buying my Eisenmann exhaust was Ilia. he alone was one of the reasons i decided on getting the Eisenmann exhaust and during the whole process, even when there was an issue form the manufacturing co in germany Ilia made sure i stayed happy. as far as customer service i think that IND may be the best I've encountered to so far in my life the professionally of how they always either answer the phone or call you right back is something i wished was practiced throughout the companies on this forum. You really feel like they have the same feeling of enthusiasm for your car as you do. so in conclusion thank u so much for everything Ilia and the rest of IND for making my car the best it will be as stress free as possible.

Pics of the exhaust to come soon
__________________
2009 e92 ///M3 AW | DCT | Fully Loaded | CF roof | 19" wheels | Camaross305 HID bulbs | Eisenmann sport exhaust & connecting pipes | V1 hardwired | 20% tints all around | matte black grill w/ jet black surroundings |
Appreciate 0
      04-15-2009, 08:21 PM   #2
doba_s
Major General
doba_s's Avatar
United_States
150
Rep
6,099
Posts

 
Drives: M3, 1M
Join Date: Sep 2006
Location: San Francisco

iTrader: (26)

Send a message via Skype™ to doba_s
wow .. you sound like they sent you a hooker and not the exhaust system
Appreciate 0
      04-15-2009, 08:54 PM   #3
MatthewDavid
First Lieutenant
10
Rep
316
Posts

 
Drives: 2012 E92 M3 ZCP 6MT
Join Date: Oct 2008
Location: San Francisco, CA

iTrader: (0)

Garage List
2008 E92 M3  [4.00]
Confused. I emailed IND twice and posted twice on the ER connecting pipes w/o response. I was told I was on the list for the first round of pipes, which should have been delivered by now based on their estimate. So, congrats to you, but what's up with my service?
Appreciate 0
      04-16-2009, 08:21 AM   #4
Nate@IND
BimmerPost Supporting Vendor
Nate@IND's Avatar
491
Rep
10,450
Posts


 
Drives: BMW
Join Date: Oct 2006
Location: Chicago

iTrader: (19)

Quote:
Originally Posted by TraydenBellean View Post
Confused. I emailed IND twice and posted twice on the ER connecting pipes w/o response. I was told I was on the list for the first round of pipes, which should have been delivered by now based on their estimate. So, congrats to you, but what's up with my service?
Sorry about that shot us an email to info@ind-distribution.com
__________________
Appreciate 0
      04-16-2009, 11:24 AM   #5
doba_s
Major General
doba_s's Avatar
United_States
150
Rep
6,099
Posts

 
Drives: M3, 1M
Join Date: Sep 2006
Location: San Francisco

iTrader: (26)

Send a message via Skype™ to doba_s
Quote:
Originally Posted by TraydenBellean View Post
Confused. I emailed IND twice and posted twice on the ER connecting pipes w/o response. I was told I was on the list for the first round of pipes, which should have been delivered by now based on their estimate. So, congrats to you, but what's up with my service?
i sent two or three pm's to IND and no response as well ... and I was also told I was on the list for the first 20 sets of pipes
Appreciate 0
      04-16-2009, 11:32 AM   #6
Nate@IND
BimmerPost Supporting Vendor
Nate@IND's Avatar
491
Rep
10,450
Posts


 
Drives: BMW
Join Date: Oct 2006
Location: Chicago

iTrader: (19)

Guys its best to reach us by email. Half of the connecting pipes came in a few weeks ago and the next shipment is going out this Friday. We will get all the connecting pipes out asap.

info@ind-distribution.com
__________________
Appreciate 0
      04-17-2009, 11:18 AM   #7
endofanera7
Major General
endofanera7's Avatar
No_Country
118
Rep
5,188
Posts

 
Drives: 08 JB E92 M3
Join Date: Sep 2008
Location: Bay Area, CA

iTrader: (15)

Garage List
2008 E92 M3  [5.00]
Send a message via AIM to endofanera7 Send a message via MSN to endofanera7
I received my Eisenmann Race exhaust and connecting pipes on wednesday and installed it yesterday.... it sounds amazing!!! Oh Im also very impressed that they included a pair of heat shield with the connecting pipes! Thanks!

Thanks to Nate & Ilia for answering all my questions and everyone else at IND for shipping it out so quicky and excellent customer service!
Appreciate 0
      04-20-2009, 10:39 AM   #8
MatthewDavid
First Lieutenant
10
Rep
316
Posts

 
Drives: 2012 E92 M3 ZCP 6MT
Join Date: Oct 2008
Location: San Francisco, CA

iTrader: (0)

Garage List
2008 E92 M3  [4.00]
Quote:
Originally Posted by TraydenBellean View Post
Confused. I emailed IND twice and posted twice on the ER connecting pipes w/o response. I was told I was on the list for the first round of pipes, which should have been delivered by now based on their estimate. So, congrats to you, but what's up with my service?
This was addressed almost as immediately as I posted. Whatever the reason being for the original delay, I appreciate it being quickly resolved. That always goes a long way. Thanks IND.
Appreciate 0
      04-20-2009, 03:41 PM   #9
Ilia@IND
BimmerPost Supporting Vendor
Ilia@IND's Avatar
111
Rep
2,210
Posts


 
Drives: F82 M4
Join Date: Oct 2006
Location: Chicago

iTrader: (3)

I'd like to once again apologize for the delay- just like any business, we do make mistakes on occasion, but what I'd like to assure you of is that we will do everything in our power to resolve those mistakes and leave you satisfied with your purchase and your car.

In the end, we started this business because we are car enthusiasts, and the only reason I'm still here, personally, is because of how great it is to see someone else fall in love with their car after working with us. The rest doesn't matter.


In any case, if you need anything else, please don't hesitate to email or call us!
__________________
Appreciate 0
      05-07-2009, 12:18 AM   #10
sparkyg
Brigadier General
sparkyg's Avatar
Canada
47
Rep
3,493
Posts

 
Drives: EBII 2014 F31 328xi
Join Date: Sep 2007
Location: Oil Country

iTrader: (5)

Quote:
Originally Posted by doba_s View Post
wow .. you sound like they sent you a hooker and not the exhaust system
Never got my hooker, come on IND

IND guys are always great, I just send my pay cheques straight there these days
Appreciate 0
      05-07-2009, 09:05 AM   #11
J08M3
Major General
J08M3's Avatar
United_States
102
Rep
6,012
Posts

 
Drives: 2011 M3 COUPE
Join Date: May 2008
Location: NEW YORK

iTrader: (8)

Every time I've placed an order with IND they always follow up after I receive it to make sure I'm happy with it and everything worked out ok. It's nice to see them go the extra mile and take the few minutes out of the day to make the phone call. They've always matched any low price for me and if they can't beat it I usually still choose them because I know if there's any issue with the product they will immediately take care of it. I should have some pics posted by this weekend of my newest mod supplied by IND.
__________________
Appreciate 0
      05-21-2009, 04:39 PM   #12
Cab5er
Colonel
Cab5er's Avatar
China
32
Rep
2,338
Posts

 
Drives: 09 E90 M3 & 07 TL
Join Date: Feb 2007
Location: Fremont, Hainan

iTrader: (22)

Insane packaging of the painted reflectors to ensure they don't get damaged during shipping
__________________

E90 ///M3/ AW/ Fox Red
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 05:56 PM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST