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      05-15-2009, 04:41 PM   #1
dcgolfdr
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Not happy with **********s

25% restocking fee for painted reflectors that came from Bimmian and fit terribly, leading edge doesn't fit at all. The box is the size of a tube of toothpaste and they didn't do anything with it in the first place. Ordered reflectors from IND and will not get anything else from **********s.
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      05-15-2009, 04:43 PM   #2
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hmm... good to know... sorry to hear that
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      05-15-2009, 04:48 PM   #3
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sorry to hear, but good choice getting it from IND. Got mine there everything was perfect.
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      05-15-2009, 05:23 PM   #4
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never dealt with **********s so i cant say much there, but...

IND FTW!!!
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      05-15-2009, 05:31 PM   #5
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Always hear so many horible news from **********s.

Bargains = less customer service?
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      05-15-2009, 05:51 PM   #6
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Good info. Sorry about your trouble. Thanks for the honest post
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      05-15-2009, 06:21 PM   #7
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Hey Man - I got mine from **********s as well and they fit like shit. In fact, my original reflectors are getting painted as we speak so I can swap them back in. I feel your pain dude...I got mine to fit "ok" but not a perfect fit.

sucks cause they aren't cheap. I've written them off.
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      05-15-2009, 07:10 PM   #8
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I dont think this is the first nor the last that we will hear of this discussion. I went with IND after doing a little research and could not be happier with that decision. Its not a hard process, dont know why everyone cant use the same part...sand, primer, paint, repeat.
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      05-15-2009, 08:36 PM   #9
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I had the same bad experience. Poor paint match and lousy fit. I ordered a set from IND and couldn't be happier. Lesson learned.
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      05-15-2009, 09:19 PM   #10
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had issues too. their problem is they buy the reflectors from bimmian but like some of you I won't do biz with them again as it took forever resolve my problems and a post on a message board to get some action.

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      05-15-2009, 10:13 PM   #11
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You know the ones they sell are not OEM right? Of course they are going to suck.
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      05-15-2009, 10:40 PM   #12
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Yeah I think they suck horridly too and their shipping prices are really expensive for even very small items. I wont ever buy from them again. Too slow and extremely bad customer service.
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      05-15-2009, 11:30 PM   #13
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i got mine from Wheelsto, they were near perfect
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      05-16-2009, 12:09 AM   #14
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Quote:
Originally Posted by spyderco10 View Post
i got mine from Wheelsto, they were near perfect
+1. wheelSTO ftw
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      05-16-2009, 09:10 AM   #15
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I bought a set of the Bimmian ones and they fit terribly also. I replaced them with a set of OEM ones from Renn-Spec and couldn't be happier with the quality/fit of them.
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      05-16-2009, 10:43 AM   #16
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Wished I did a little more research before I bought mine from **********s. Waited a month for the reflectors and I had to contact them to send it. Reflector's shade was off and fit like crap. Lesson definitely learned. If they are horrible for the small stuff, I wonder how other people are doing with their service for bigger items.
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      05-16-2009, 12:54 PM   #17
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I bought CF mirror covers that were "in stock." Why did it take 2 weeks to ship them out then?

I don't have a problem waiting for an item. Just don't lie to me and tell me they are in stock.

Will not buy from them again.
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      05-16-2009, 09:40 PM   #18
MShao825
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Quote:
Originally Posted by AMJ_77 View Post
+1. wheelSTO ftw
Sorry to be a little , but are WheelSTO's OEM? How do they fit compared to IND's? I bought their matte black grille/matte black side gills/painted reflectors set, now I just need my car to arrive
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      05-16-2009, 09:45 PM   #19
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Not sure is CYBA's are oem, but I've bought painted kidney grills and a rear diffuser from him and he's legit. Great guy and the parts fit great. Blue tips coming next... TBA!

Last edited by Subw00er; 05-18-2009 at 04:24 PM.
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      05-18-2009, 03:12 PM   #20
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Hi Guys,

Just saw this thread, first of all wish you guys just gave us a call or emailed us to let me know about having this issue. Previous to this thread I had only heard of one incident from a customer and it was with a red M3, but it was only a one time incident in months of selling it. I hadn't heard of anything since.

So, I just got off the phone with our friends at IND and at the end of today you will be able to order the IND reflectors from our site. I will be dropping these reflectors from our site.


To anyone who has any legitimate complaints please contact us and we will work with you to fix the problem.

Quote:
Originally Posted by dcgolfdr View Post
25% restocking fee for painted reflectors that came from Bimmian and fit terribly, leading edge doesn't fit at all. The box is the size of a tube of toothpaste and they didn't do anything with it in the first place. Ordered reflectors from IND and will not get anything else from **********s.
So we only do 25% if its just a return with no apparent reason. It would be 10% in store credit. Anyway if its a defect or product problem there is no restocking fee - so I'll work with you on it. Please give us a call.

Quote:
Originally Posted by graves4r6 View Post
Always hear so many horible news from **********s.

Bargains = less customer service?
How does a bargain = less customer service?? We're one of the few companies in this industry that actually run a real customer service team. Definitely not true. Don't know what news you've heard but if you give us a chance or talk to us we'll do our best to help out.



Quote:
Originally Posted by RJD M3 View Post
I dont think this is the first nor the last that we will hear of this discussion. I went with IND after doing a little research and could not be happier with that decision. Its not a hard process, don't know why everyone cant use the same part...sand, primer, paint, repeat.
You guys have spoken and I am going to get you guys the IND product.


If anyone has any issue with a product, or even if a product shipped out with a delay - please just let me know. I can address it with our team and make it better. We've been improving a ton but if something slips through on the thousands of products we sell, it would be great to be notified so that I can attempt to fix it. Thanks guys.
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      05-18-2009, 03:28 PM   #21
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Quote:
Originally Posted by mshao825 View Post
Sorry to be a little , but are WheelSTO's OEM? How do they fit compared to IND's? I bought their matte black grille/matte black side gills/painted reflectors set, now I just need my car to arrive
Our buddies at IND paint the OEM reflectors for us. definitely a great product and great work by IND and we are very happy to sell them!

We pair them up with our grilles for a great package deal too!
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      05-18-2009, 03:59 PM   #22
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Don't trip guys, the people at **********s have great customer service. They aren't a couple guys working out of their moms apartment
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