BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > E90/E92 M3 Technical Topics > Mechanical Maintenance: Break-in / Oil & Fluids / Servicing
 
PYSPEED
Post Reply
 
Thread Tools Search this Thread
      08-26-2008, 11:16 AM   #1
GT3 Tim
Moderator
GT3 Tim's Avatar
United_States
30
Rep
1,897
Posts

 
Drives: 2008 E90 M3
Join Date: Feb 2008
Location: Sacramento, CA

iTrader: (0)

1,200 mile service.....scary!

So I called my dealer yesterday and spoke with a SA....I told him I had an '08 M3 and it was time to bring it in for my 1,200 mile service.

He says, "Oh, your first service isn't due until 15,000 miles". lol

I was like..."mmmm, not with the M".

He puts me on hold and picks up after a minute. He then offers to service the car the next day, saying it will take a couple hours.

I am already worried enough about the DCT fluid change issue. Being as the SA had no idea a 1,200 mile service was required on the M, I have little confidence, and frankly, am a bit worried.

I am taking it in tomorrow and have the bulletin printed out for him to see that they are NOT to change the oil in the DCT.

Also, when I called, I told him I had a few other warranty related items I wanted done and also the install and coding of the alarm. He said, "no problem, we can write that up when you get here". I was like, "Don't you need to alot time for this stuff? Don't you need to know what I want done first?" He said, "No, we can take care of that when you get here".

WTF? MAYBE they may need to order a part or two to get my car done the first time? MAYBE I don't want to have to come back AGAIN to get some piddly crap done to my car? Never even crossed his mind.

I will let you know how it goes tomorrow, but I know for a fact this is the first DCT car they will have serviced. I am pretty worried about all of this. I don't have a lot of confidence in them servicing the DCT in the first place, but the feedback I got from the SA made it even worse. Oh boy....
__________________
Tim (apparently likes "3" cars)
E90 M3 -- Current ride
2004 GT3 -- Sold
1997 M3/4 -- Sold
1995 M3 -- Sold
Appreciate 0
      08-26-2008, 12:49 PM   #2
Herms
First Lieutenant
10
Rep
392
Posts

 
Drives: '11 Audi S4; '10 Mini Cooper S
Join Date: Mar 2008
Location: LA. CA

iTrader: (0)

don't go there. I'm always amazed at just how little both service and sales people know about the cars.
__________________
'07 e92 335 (sold)
'08 e90 M3 (sold)
Appreciate 0
      08-26-2008, 12:55 PM   #3
mkoesel
Moderator
United_States
184
Rep
13,844
Posts

 
Drives: 2015 SO/CSAT F80 M3
Join Date: Jun 2006
Location: Canton, MI

iTrader: (1)

Scary indeed. Any dealerships in your area that have already done an M-DCT service? Maybe you could try that instead.
__________________
A gen-u-ine BMW eff-eight-zero with them tandem clutches in the transmission and that dad gum sun roof on the top-a da cawr.
Appreciate 0
      08-26-2008, 12:59 PM   #4
Zirenz2006
Brigadier General
Zirenz2006's Avatar
United_States
55
Rep
3,262
Posts

 
Drives: 12' F30 328i Sport Line
Join Date: Aug 2006
Location: US - RI

iTrader: (0)

It is shocking and just plain sad how uninformed some dealerships are. I'd avoid that place like the plague.
Appreciate 0
      08-26-2008, 01:06 PM   #5
TheBry
Captain
TheBry's Avatar
United_States
11
Rep
767
Posts

 
Drives: 2012 740Li (F02) Loaded!
Join Date: Sep 2007
Location: San Francisco, California

iTrader: (0)

Wow. Just Wow. Can't believe there are still dealerships out there with SA's that don't know WTF to do with M-DCT cars (or E9x M3's in general). If you do end up going to this dealership, be sure to take the service bulletin with you (RE: M-DCT fluid).

I just had my service done about a little over a week ago and the car has been flawless.
__________________

Past: 2004 E46 330ci Convertible
Present: 2008 E93 M3
Present: 2012 740Li (F02) M-Sport (European Delivery)
Appreciate 0
      08-26-2008, 01:08 PM   #6
!Xoible
Banned
United_States
555
Rep
46,037
Posts

 
Drives: ....
Join Date: Nov 2006
Location: .

iTrader: (4)

Garage List
2008 M3  [3.50]
2007 335i  [4.50]
2008 528i  [4.00]
2006 Infiniti - G35 ...  [4.00]
do not go. make appointment somewhere else or with another SA. cancel this one, and call tomorrow to make another one with another person. do not go
Appreciate 0
      08-26-2008, 01:49 PM   #7
King Tut
NASA SpecE30 Racer
King Tut's Avatar
United_States
34
Rep
1,310
Posts

 
Drives: 2006 Honda S2000 TT3
Join Date: Jul 2008
Location: Gulf Breeze, FL

iTrader: (2)

Send a message via AIM to King Tut
Man I would be worried about a SA like that. I want my SA to inspire confidence not increase worry. Let us know how much it is to get the alarm activated. I plan on doing that when I get my car.
__________________
King Tut
2012 BMW M3 Individual: Sold lsb.ridedomain.com
1987 BMW 325is SpecE30: spece30.ridedomain.com
2009 BMW M3 Coupe: Sold e92.ridedomain.com
Appreciate 0
      08-26-2008, 02:38 PM   #8
Dascamel
Lieutenant Colonel
Dascamel's Avatar
20
Rep
1,662
Posts

 
Drives: 2008 e92 M3, 2010 e91 328i
Join Date: Jul 2007
Location: Bakersfield, CA

iTrader: (0)

+1

Everything maybe ok, but off the bat you know the guy is completely clueless. Schedule with a different SA at least. Ask others also if you can about service at that particular dealership, you never know what can pop up.
__________________
2008 E92 M3 Jerez Black,DCT,Fox Red ext,Prem,Tech,19", ipod/usb, CF roof and trim
2010 E91 328i Space Gray,Black int, M sport, most options
2007 Montego Blue 335i (retired)
Appreciate 0
      08-26-2008, 02:58 PM   #9
ArsenalFC
Second Lieutenant
ArsenalFC's Avatar
6
Rep
282
Posts

 
Drives: | DCT | AW | M3 |
Join Date: Sep 2007
Location: | LV | CA |

iTrader: (0)

Do you guys know where I can obtain the MDCT service bulleting? As I am about to take the car for the 1200 mile service.
__________________
Arsenal F.C. - Gooner 4 Life
Appreciate 0
      08-26-2008, 04:01 PM   #10
m3pete
New Member
m3pete's Avatar
United_States
0
Rep
25
Posts

 
Drives: 2011 X3 35i
Join Date: Jun 2008
Location: Sacramento, CA

iTrader: (0)

Tim,

Come down to Elk Grove. I know they serviced a DCT car already. I believe they are aware of the bulletin on not to change the transmission oil. Ask for Bob. But, make sure you check the oil reservoir cap is on right!
__________________

2011 F25 X3 35i, AW
2008 E90M3 AW, bone stock (Sold)
2002 M Coupe TS, GC S/A coil overs, PF05 pads, Toyo RA1
1998 M3/4 AW sold
Appreciate 0
      08-26-2008, 05:06 PM   #11
Davinhci
Colonel
Davinhci's Avatar
United_States
25
Rep
2,474
Posts

 
Drives: 08 M3 E92 & 08 E70 X5 4.8
Join Date: Mar 2008
Location: Austin, TX

iTrader: (6)

Garage List
2008 M3  [0.00]
good luck, you will need it
__________________

08 E92 AW M3 | HRE P40 19" | APE Air Filter | BMW Performance Grills | White Side Gills | CF Mirror Covers | BMW Performance Pedals | F1 Pinnacle Tint | V1 Hardwire | Dinan Performance Software | Gintani Exhaust | H&R Sports Springs | RPI Scoops | BMW CF Spoiler | Challenge Diffuser | Lux H8 V3 | LCI Tail Lights |
Appreciate 0
      08-26-2008, 05:50 PM   #12
BMW3R
Bimmer User
BMW3R's Avatar
United_States
11
Rep
585
Posts

 
Drives: 2011 E92 M3
Join Date: Feb 2007
Location: SLC, UT

iTrader: (0)

Garage List
2008 Mazda3  [0.00]
My 1200 mile service is this Thursday. What is the cost to code the alarm???
__________________
2011 E92 M3 - Space Gray, ZCP, Akra Evo System, aFe filter, PC Stage II Tune & more!!!!

Appreciate 0
      08-26-2008, 06:37 PM   #13
AZ-BMW
Captain
AZ-BMW's Avatar
United_States
17
Rep
966
Posts

 
Drives: 2009 M3 E93 w/DCT
Join Date: Mar 2007
Location: Sunny, Warm AZ

iTrader: (0)

Quote:
Originally Posted by BMW3R View Post
My 1200 mile service is this Thursday. What is the cost to code the alarm???
It should only take ~1 hour of labor according to PCD (labor rate = $70/hr), but some dealers are charging 2-3 hrs.
__________________

2009 AW M3 E93 - Black Novillo|DCT|ZTP|ZPP|752 Enh Audio|4UT|Heated Seats|6FL|6NF|
For jpg's: http://www.m3post.com/forums/showthr...=186382&page=4
Traded: 2007 335i E93
Appreciate 0
      08-26-2008, 07:04 PM   #14
synclastica_86
Captain
synclastica_86's Avatar
Hong Kong
35
Rep
699
Posts

 
Drives: F32 435i, E92 M3, S550
Join Date: Aug 2008
Location: Hong Kong

iTrader: (0)

Garage List
Getting your 1200mile service is just like playing Russial Roulette.
__________________

Current: BMW F32 435iA, M-Sports; BMW E92 M3, M-DCT; Mercedes Benz W221 S550 4matic, AMG Sports package
Retired: BMW E93 323iA; BMW E85 Z4 3.0i, SMG; Lexus IS 250 AWD; Lexus GX 470; Mercedes Benz W203 C230 Sportscoupe
Appreciate 0
      08-26-2008, 07:15 PM   #15
gadget
Major
gadget's Avatar
United_States
31
Rep
1,162
Posts

 
Drives: 09 e92///M SSII DCT
Join Date: Nov 2007
Location: US

iTrader: (0)

I'm disappointed in BMW NA. They need to be on top if this to ensure that their brand equity is not tarnished by ignorant dealers destroying peoples cars.

The problem is that is is probably lest cost to BMW / Dealers to cover the losses, than to actually bring all the dealers up to a high level of service.
Appreciate 0
      08-26-2008, 07:45 PM   #16
MysticBlue
Major
18
Rep
1,315
Posts

 
Drives: '09 M3 DCT Coupe, ---'15 x50i
Join Date: Apr 2008
Location: Eastern Oregon... They call 'em rigs here

iTrader: (0)

Quote:
Originally Posted by AZ-BMW View Post
It should only take ~1 hour of labor according to PCD (labor rate = $70/hr), but some dealers are charging 2-3 hrs.
Are you talking about actually installing the alarm or just coding it after it has already been installed? Just coding it only takes a few minutes. If a dealer is charging 2-3 hours for coding, time to find a different dealer. If the car is already in for something else anyway, some woudn't charge anything for that.
Appreciate 0
      08-27-2008, 11:35 AM   #17
GT3 Tim
Moderator
GT3 Tim's Avatar
United_States
30
Rep
1,897
Posts

 
Drives: 2008 E90 M3
Join Date: Feb 2008
Location: Sacramento, CA

iTrader: (0)

Quote:
Originally Posted by MysticBlue View Post
Are you talking about actually installing the alarm or just coding it after it has already been installed? Just coding it only takes a few minutes. If a dealer is charging 2-3 hours for coding, time to find a different dealer. If the car is already in for something else anyway, some woudn't charge anything for that.
Install and coding. I do NOT want them to run into an issue with coding, then blame it on my install!

Its a good thing too.....

I dropped the car off for the 1,200 mile service this morning. I gave the service writer my list of things to do....2nd in line was install and code alarm. He called me back and said......we only have time to do your 1,200 mile service. The rest of the stuff will take too much time and we only have your car scheduled for xxx time. So, NO to the alarm, no to the radio problems, no to the windshield trim that was scratched on delivery, no to the trim that was spotted up on delivery, no to the stalling issue, no to the ignored shift commands, etc. Here's what really pisses me off about this....when I called to make the appt., I told the guy 1,200 mile service, and a few other items. Asked if he needed to know what they were..answer was no, we can take care of that when you arrive. I got to thinking...and called back. Are you sure you don't want my list of things I want done when I come in, I think they will require some time to complete? Answer was no, no worries, we will write it up when you arrive. I already PAID for the alarm and it is sitting in the special order bin...guess it will sit there a bit longer now. I am not too happy to have to bring my car in AGAIN. I have too much crap to do to have to deal with this...I am not very happy right now.

Alarm: He said the last alarm install they did went great, but the coding took 6 HOURS to get right. I was like, screw that, lets schedule an appt for next week and you can give me a loaner too, just in case. I cannot afford to be without a ride as I have too many other commitments...if the car aint ready when promised, I am screwed.

So............hearing that they have been having coding issues, I am glad I am letting them install it. Yeah, its just plugging in a few wires, etc., but I will be damned if they are going to blame me if it does not code correctly.
__________________
Tim (apparently likes "3" cars)
E90 M3 -- Current ride
2004 GT3 -- Sold
1997 M3/4 -- Sold
1995 M3 -- Sold
Appreciate 0
      08-27-2008, 11:39 AM   #18
GT3 Tim
Moderator
GT3 Tim's Avatar
United_States
30
Rep
1,897
Posts

 
Drives: 2008 E90 M3
Join Date: Feb 2008
Location: Sacramento, CA

iTrader: (0)

Quote:
Originally Posted by m3pete View Post
Tim,

Come down to Elk Grove. I know they serviced a DCT car already. I believe they are aware of the bulletin on not to change the transmission oil. Ask for Bob. But, make sure you check the oil reservoir cap is on right!
Too late.

If this does not go well today, I will give them a shot, or Roseville.

Many years ago, when I used Niello, I was not happy at all with the service department. But, being as it was several years ago, I decided to give them a try again. So far, it is off to a rough start, but they can still make it right. I will let you know how it goes!
__________________
Tim (apparently likes "3" cars)
E90 M3 -- Current ride
2004 GT3 -- Sold
1997 M3/4 -- Sold
1995 M3 -- Sold
Appreciate 0
      08-27-2008, 01:25 PM   #19
TheBry
Captain
TheBry's Avatar
United_States
11
Rep
767
Posts

 
Drives: 2012 740Li (F02) Loaded!
Join Date: Sep 2007
Location: San Francisco, California

iTrader: (0)

Quote:
Originally Posted by GT3 Tim View Post
Install and coding. I do NOT want them to run into an issue with coding, then blame it on my install!

Its a good thing too.....

I dropped the car off for the 1,200 mile service this morning. I gave the service writer my list of things to do....2nd in line was install and code alarm. He called me back and said......we only have time to do your 1,200 mile service. The rest of the stuff will take too much time and we only have your car scheduled for xxx time. So, NO to the alarm, no to the radio problems, no to the windshield trim that was scratched on delivery, no to the trim that was spotted up on delivery, no to the stalling issue, no to the ignored shift commands, etc. Here's what really pisses me off about this....when I called to make the appt., I told the guy 1,200 mile service, and a few other items. Asked if he needed to know what they were..answer was no, we can take care of that when you arrive. I got to thinking...and called back. Are you sure you don't want my list of things I want done when I come in, I think they will require some time to complete? Answer was no, no worries, we will write it up when you arrive. I already PAID for the alarm and it is sitting in the special order bin...guess it will sit there a bit longer now. I am not too happy to have to bring my car in AGAIN. I have too much crap to do to have to deal with this...I am not very happy right now.

Alarm: He said the last alarm install they did went great, but the coding took 6 HOURS to get right. I was like, screw that, lets schedule an appt for next week and you can give me a loaner too, just in case. I cannot afford to be without a ride as I have too many other commitments...if the car aint ready when promised, I am screwed.

So............hearing that they have been having coding issues, I am glad I am letting them install it. Yeah, its just plugging in a few wires, etc., but I will be damned if they are going to blame me if it does not code correctly.
This was my experience as well (the Alarm installation). They had my car for roughly 6 hours, and refused to take it on a Friday in the event they'd have to keep my car over the weekend.

The issue is that the alarm installation requires them to merge the alarm software with the on-board software then completely re-load the onboard software (which controls basically every function of the car). Once that's done, they have to test everything -- it does take hours.

However, the alarm works great, and I'm glad I had the install done. Just another layer of assurance for me. The install was covered in the price of the alarm which was $645.
__________________

Past: 2004 E46 330ci Convertible
Present: 2008 E93 M3
Present: 2012 740Li (F02) M-Sport (European Delivery)
Appreciate 0
      08-27-2008, 01:35 PM   #20
apw2607
Major
45
Rep
1,428
Posts

 
Drives: 2009 X5 35d
Join Date: Apr 2006
Location: Seattle, WA, USA

iTrader: (0)

Ya. I ran into issues with the alarm coding. Even now, my car will always flash the lights on locking/unlock or arm/disarm.

Before the alarm was installed, this door locking setting was fully controllable via i-Drive, as it should be. It appears the alarm coding messed something up, and the BMW center have tried to remedy it multiple times, but couldn't figure it out. PUMA case raised months ago ... but still no solution from BMW.
Appreciate 0
      08-27-2008, 02:08 PM   #21
GT3 Tim
Moderator
GT3 Tim's Avatar
United_States
30
Rep
1,897
Posts

 
Drives: 2008 E90 M3
Join Date: Feb 2008
Location: Sacramento, CA

iTrader: (0)

Oh boy...now I am wondering if I should do it. lol
__________________
Tim (apparently likes "3" cars)
E90 M3 -- Current ride
2004 GT3 -- Sold
1997 M3/4 -- Sold
1995 M3 -- Sold
Appreciate 0
      08-27-2008, 03:51 PM   #22
TheBry
Captain
TheBry's Avatar
United_States
11
Rep
767
Posts

 
Drives: 2012 740Li (F02) Loaded!
Join Date: Sep 2007
Location: San Francisco, California

iTrader: (0)

Quote:
Originally Posted by apw2607 View Post
Ya. I ran into issues with the alarm coding. Even now, my car will always flash the lights on locking/unlock or arm/disarm.

Before the alarm was installed, this door locking setting was fully controllable via i-Drive, as it should be. It appears the alarm coding messed something up, and the BMW center have tried to remedy it multiple times, but couldn't figure it out. PUMA case raised months ago ... but still no solution from BMW.
I've had no such problems... the alarm (and lighting, etc.) work as prescribed. My beef was that it took six hours to code.
__________________

Past: 2004 E46 330ci Convertible
Present: 2008 E93 M3
Present: 2012 740Li (F02) M-Sport (European Delivery)
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 08:21 AM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST