My experience at BMW Toronto

markymarc1979 · 08-21-2008, 07:31 PM

I arrived at BMW Toronto this morning to have an OEM alarm installed.

I booked the appointment a week in advance and I was informed by the service advisor that it would take approximately 1.5 hours to complete the installation.

I have never been so dissapointed in my life. It turns out that they would need to have car for the whole day and that no loaner car would be provided. I fought hard for the loaner car and they simply would not budge.

This is the pinnacle of unprofessionalism and a complete insult. For obvious reasons I cannot be without a car for the whole. They screwed up, wasted my time and gas. They simply did not care and gave me that attitude like I'm just another customer.

Honestly, this dealership has hundreds of cars sitting on their lot and collecting dust. Would it really break them to provide me a loaner car? I don't even care if it was an old crappy 318.

Anyways, my advice to the entire community. Do not get service at BMW Toronto.

enfield · 08-22-2008, 07:13 AM

I usually book a loaner in advance - i.e. when I make an appointment 2-4 weeks in advance. I have never had an issue getting a loaner if I want one as long as I give plenty of notice.

I will add that I have had no dealings with BMW Toronto. I have only used BMW London.

Gearhead999s · 08-22-2008, 08:15 AM

Trying to wait for car when getting a minor amount of of work done is a gamble at best.A busy major dealer has to try scheduling the work in to take advantage of all the workshop time that is available during the day and do not forget that there is usually work from the previous day that is unfinished.To show up and expect a loaner car without booking it is also unrelistic.I have never had a problem with Parkview in this regards and as Toronto BMW is now owned by the same people,it should also become much better in the future.

Did you buy the alarm from Toronto BMW or bring your own parts in?That could also have influenced your treatment.I know that a lot of dealers will not even install customer supplied parts.

markymarc1979 · 08-28-2008, 03:01 PM

Quote:

Originally Posted by Gearhead999s

Trying to wait for car when getting a minor amount of of work done is a gamble at best.A busy major dealer has to try scheduling the work in to take advantage of all the workshop time that is available during the day and do not forget that there is usually work from the previous day that is unfinished.To show up and expect a loaner car without booking it is also unrelistic.I have never had a problem with Parkview in this regards and as Toronto BMW is now owned by the same people,it should also become much better in the future.

Did you buy the alarm from Toronto BMW or bring your own parts in?That could also have influenced your treatment.I know that a lot of dealers will not even install customer supplied parts.

yes I bought the alarm from Jason over at Tischer BMW. It's like half price buying from them. Anyways, my beef is that they screwed everything up and did nothing to compensate me for this.

Touge.ca · 11-03-2008, 12:55 PM

a loaner should be always available especially when a customer goes back to the dealership (where he/she bought a car) for service!!!

M3 vert · 02-25-2009, 02:11 PM

Quote:

Originally Posted by markymarc1979

I arrived at BMW Toronto this morning to have an OEM alarm installed.

I booked the appointment a week in advance and I was informed by the service advisor that it would take approximately 1.5 hours to complete the installation.

I have never been so dissapointed in my life. It turns out that they would need to have car for the whole day and that no loaner car would be provided. I fought hard for the loaner car and they simply would not budge.

This is the pinnacle of unprofessionalism and a complete insult. For obvious reasons I cannot be without a car for the whole. They screwed up, wasted my time and gas. They simply did not care and gave me that attitude like I'm just another customer.

Honestly, this dealership has hundreds of cars sitting on their lot and collecting dust. Would it really break them to provide me a loaner car? I don't even care if it was an old crappy 318.

Anyways, my advice to the entire community. Do not get service at BMW Toronto.

marky im surprised you got that kind of treatment, i think in all honesty bmw toronto is probably the best dealer out there, they salute me everytime i bring my car over for service...and i didnt even buy my car from there

who do u deal with at service?

markymarc1979 · 02-25-2009, 02:19 PM

Quote:

Originally Posted by M3 vert

marky im surprised you got that kind of treatment, i think in all honesty bmw toronto is probably the best dealer out there, they salute me everytime i bring my car over for service...and i didnt even buy my car from there

who do u deal with at service?

I can't remember names now, but I'll never go back there again. Their attitude stinks.

Gearhead999s · 02-25-2009, 02:41 PM

Quote:

Originally Posted by markymarc1979

I can't remember names now, but I'll never go back there again. Their attitude stinks.

Maybe your attitude contributed to their attitude

M3 vert · 02-25-2009, 04:30 PM

Quote:

Originally Posted by Gearhead999s

Maybe your attitude contributed to their attitude

they are good people...robert muller the fixed ops manager is amazing...i deal directly with him...he worked there before the store was bought out by the quinns...
but u may have jus went there on a bad day...if u plan on going there next ill refer u to the right SA...
cheers

markymarc1979 · 02-25-2009, 04:41 PM

Quote:

Originally Posted by M3 vert

they are good people...robert muller the fixed ops manager is amazing...i deal directly with him...he worked there before the store was bought out by the quinns...
but u may have jus went there on a bad day...if u plan on going there next ill refer u to the right SA...
cheers

I will never set foot in there as long as I live.

08-21-2008, 07:31 PM	#1
markymarc1979 Lieutenant Colonel Drives: 2010 911 TURBO + 2011 E350 Join Date: Feb 2008 Location: Oakville, Ontario Posts: 1,670 iTrader: (2)	My experience at BMW Toronto I arrived at BMW Toronto this morning to have an OEM alarm installed. I booked the appointment a week in advance and I was informed by the service advisor that it would take approximately 1.5 hours to complete the installation. I have never been so dissapointed in my life. It turns out that they would need to have car for the whole day and that no loaner car would be provided. I fought hard for the loaner car and they simply would not budge. This is the pinnacle of unprofessionalism and a complete insult. For obvious reasons I cannot be without a car for the whole. They screwed up, wasted my time and gas. They simply did not care and gave me that attitude like I'm just another customer. Honestly, this dealership has hundreds of cars sitting on their lot and collecting dust. Would it really break them to provide me a loaner car? I don't even care if it was an old crappy 318. Anyways, my advice to the entire community. Do not get service at BMW Toronto.
	Tweet

08-22-2008, 07:13 AM	#2
enfield Civilian Drives: E92 M3 Join Date: May 2007 Location: Ontario Posts: 899 iTrader: (0)	I usually book a loaner in advance - i.e. when I make an appointment 2-4 weeks in advance. I have never had an issue getting a loaner if I want one as long as I give plenty of notice. I will add that I have had no dealings with BMW Toronto. I have only used BMW London.

08-22-2008, 08:15 AM	#3
Gearhead999s Major General Drives: E93 335is(wifes)E92 M3 Join Date: Apr 2007 Location: Toronto Posts: 5,633 iTrader: (0)	Trying to wait for car when getting a minor amount of of work done is a gamble at best.A busy major dealer has to try scheduling the work in to take advantage of all the workshop time that is available during the day and do not forget that there is usually work from the previous day that is unfinished.To show up and expect a loaner car without booking it is also unrelistic.I have never had a problem with Parkview in this regards and as Toronto BMW is now owned by the same people,it should also become much better in the future. Did you buy the alarm from Toronto BMW or bring your own parts in?That could also have influenced your treatment.I know that a lot of dealers will not even install customer supplied parts.

11-03-2008, 12:55 PM	#5
Touge.ca Enlisted Member Drives: Lotus Join Date: Jun 2008 Location: Toronto Posts: 43 iTrader: (0)	a loaner should be always available especially when a customer goes back to the dealership (where he/she bought a car) for service!!!