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      03-28-2017, 01:38 PM   #1
tlrid3r
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I got to give a shot out to ESS customer service. I'm on a ESS tune witch was installed years ago. The car has been great since, but recently I needed to smog my car. So after many years I lost my base tune(oem read out) and didn't have the new version of E-Flash. I was having a hard time with the driver install but not because their software, but the windows security. They helped me out with my windows security and they had a copy of my base tune saved from 7 YEARS AGO! True customer service is not just taking care of your new customers, but your long gone customers. I'm really glad I got ESS tune.

Thanks ESS.
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      03-28-2017, 01:46 PM   #2
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Agreed

Although since Roman left ESS customer service has gone down one notch, in my experience with another tuner on these boards that has 'great customer service', ESS is still significantly better.

I regret not using ESS for my second car. I bought into all the hype...
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      03-28-2017, 02:13 PM   #3
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Quote:
Originally Posted by SYT_Shadow View Post
Agreed

Although since Roman left ESS customer service has gone down one notch, in my experience with another tuner on these boards that has 'great customer service', ESS is still significantly better.

I regret not using ESS for my second car. I bought into all the hype...
Which tune did you end up going with?
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      03-28-2017, 02:21 PM   #4
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Which tune did you end up going with?
I'll just say 'another one'. I'm still trying to actually get support from them almost a year later.
This was after 'rave reviews'. It took a month just to get a tune. A whole month! ESS ships it back a day after.

Oh the regrets...
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      03-28-2017, 02:27 PM   #5
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Quote:
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Originally Posted by Qe92 View Post
Which tune did you end up going with?
I'll just say 'another one'. I'm still trying to actually get support from them almost a year later.
This was after 'rave reviews'. It took a month just to get a tune. A whole month! ESS ships it back a day after.

Oh the regrets...
there's so many different tunes, that it's hard to choose lol
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      03-28-2017, 03:22 PM   #6
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there's so many different tunes, that it's hard to choose lol
I agree

The basis of going with ESS originally was that they have proven mastery of the ECU, as you can see with their S54 and S65 builds that have been operating for many years with stellar results.
No one else has the same claim. There are a handful of VT3 cars but the only ones with actual documentation are ESS cars.
I'm NA, but I want the same people that can avoid a VT3 850hp build from exploding to do my tuning.

I remember in my S54 I had them custom tune a '320i' map onto the Sport button for winter driving. They did a great job. Then I ran it as a DD and a double duty track car until 170k miles.

For the car I tuned with someone else I needed something very specific which requires dyno time: cams. ESS is on the opposite side of the country to me, so choosing someone closer seemed like a good idea. Suffice to say, it was not.
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      03-28-2017, 03:25 PM   #7
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Quote:
Originally Posted by SYT_Shadow View Post
Quote:
Originally Posted by Qe92 View Post
there's so many different tunes, that it's hard to choose lol
I agree

The basis of going with ESS originally was that they have proven mastery of the ECU, as you can see with their S54 and S65 builds that have been operating for many years with stellar results.
No one else has the same claim. There are a handful of VT3 cars but the only ones with actual documentation are ESS cars.
I'm NA, but I want the same people that can avoid a VT3 850hp build from exploding to do my tuning.

I remember in my S54 I had them custom tune a '320i' map onto the Sport button for winter driving. They did a great job. Then I ran it as a DD and a double duty track car until 170k miles.

For the car I tuned with someone else I needed something very specific which requires dyno time: cams. ESS is on the opposite side of the country to me, so choosing someone closer seemed like a good idea. Suffice to say, it was not.
That's a good way to look at it, thank you!
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      03-28-2017, 03:27 PM   #8
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To add my car has been on ESS tune for 80k miles. I'm currently over 101k miles on my s65 powered m3.
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