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      07-29-2008, 02:58 PM   #1
HammerM3
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extremely disappointed with BMW NA

i needed to switch the paddles from + to - and vice versa. I need to do this because of my disability only allows me to down shift with the right hand while braking. I can;t use the center gearshift because it would mean I have to take the hands off the wheel. I had this done with my e46 smg. So I figured I need to talk to BMW NA as I did before on E46. Well to cut a story short, the answer was "no". We cannot do any alteration. When asked why, they just said "the Tech people said so". I'm extremely frustrated and was wondering when you guys though of it.
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      07-29-2008, 02:59 PM   #2
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no offense... but shouldn't you have asked before you got the car if this is a special thing you need?
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      07-29-2008, 03:04 PM   #3
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If there is a will, there is a way. Don't give up. Just keep trying, ask longtan to do it for you. In the end, its not impossible, it just costs more
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      07-29-2008, 03:42 PM   #4
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There will be a way... hang in there, someone can help I'm sure...
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      07-29-2008, 03:45 PM   #5
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no offense... but shouldn't you have asked before you got the car if this is a special thing you need?
yes I asked and was assured that it would be "no problem"
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      07-29-2008, 03:48 PM   #6
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yes I asked and was assured that it would be "no problem"
Then I would be extremely disappointed too.
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      07-29-2008, 03:48 PM   #7
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If there is a will, there is a way. Don't give up. Just keep trying, ask longtan to do it for you. In the end, its not impossible, it just costs more

I will try to get in touch with him, but BMW NA said if I did anything that they could and probably void parts of my warranty
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      07-29-2008, 03:50 PM   #8
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Quote:
Originally Posted by HammerM3 View Post
I will try to get in touch with him, but BMW NA said if I did anything that they could and probably void parts of my warranty
This would be very worrisome with some of the teething problems with the DCT. Did you get the dealership to put their agreement in writing?
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      07-29-2008, 04:28 PM   #9
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so are you just driving in "auto" mode now?
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      07-29-2008, 06:39 PM   #10
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come on this is just a matter of changing the wires... someone's gotta be able to do it...
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      07-29-2008, 06:46 PM   #11
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You may have spoken to someone who was in a bad mood or didn't have any authority to give you that answer. I'd call back and ask for a manager - I really don't think BMW wants anything (BAD PRESS) that they don't support a handicaps in American. Please try again.
exactly my thoughts
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      07-29-2008, 07:24 PM   #12
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You may have spoken to someone who was in a bad mood or didn't have any authority to give you that answer. I'd call back and ask for a manager - I really don't think BMW wants anything (BAD PRESS) that they don't support a handicaps in American. Please try again.
I agree. I've heard in the past that BMWNA was very accommodating to people with disabilities. You should politely escalate your issue.
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      07-29-2008, 07:36 PM   #13
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send an article in to Rondel Magazine just posing the question and the response and ask for help. It may get a different look.
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      07-29-2008, 08:05 PM   #14
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Quote:
Originally Posted by Laszlo View Post
You may have spoken to someone who was in a bad mood or didn't have any authority to give you that answer. I'd call back and ask for a manager - I really don't think BMW wants anything (BAD PRESS) that they don't support people with handicaps in American. Please try again.
Agreed. Don't give up!!! You will find a way.
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      07-29-2008, 09:03 PM   #15
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This is very simple to do, you simply need to change the wires from what I remember.
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      07-29-2008, 09:08 PM   #16
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Quote:
Originally Posted by HammerM3 View Post
i needed to switch the paddles from + to - and vice versa. I need to do this because of my disability only allows me to down shift with the right hand while braking. I can;t use the center gearshift because it would mean I have to take the hands off the wheel. I had this done with my e46 smg. So I figured I need to talk to BMW NA as I did before on E46. Well to cut a story short, the answer was "no". We cannot do any alteration. When asked why, they just said "the Tech people said so". I'm extremely frustrated and was wondering when you guys though of it.

Keep asking, do not give up.
Talk to the CEO if you have to, but the last thing you don't want to do is stop asking.
Good luck.
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      07-30-2008, 12:40 AM   #17
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Keep asking, do not give up.
Talk to the CEO if you have to, but the last thing you don't want to do is stop asking.
Good luck.
I have talked to the manager supposedly, but I will try to keep going. Where do I go though? The person keeps saying there's no where else or anyone else to talk to.....
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      07-30-2008, 12:58 AM   #18
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What about other dealership? How about the news stations? Never give up. This is not right.
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      07-31-2008, 09:22 AM   #19
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Hammer, any news?
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      07-31-2008, 11:48 AM   #20
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Quote:
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yes I asked and was assured that it would be "no problem"
Should have gotten that in writing, cause if you had, you would have a VERY HAPPY attorney taking your case right now
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      07-31-2008, 01:03 PM   #21
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Quote:
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This would be very worrisome with some of the teething problems with the DCT. Did you get the dealership to put their agreement in writing?
Quote:
Originally Posted by e46e92love View Post
Should have gotten that in writing, cause if you had, you would have a VERY HAPPY attorney taking your case right now
+1
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      07-31-2008, 01:18 PM   #22
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This is actually very easy to do for somebody that is mechanically inclined. You would just need to swap the wires in the steering column and/or wheel to give the resistance to the other wire.
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