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      07-02-2008, 02:55 AM   #1
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BMW assist

whats supposed to come stock? I got not paprework on this>???help?
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      07-02-2008, 07:01 AM   #2
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It comes standard for 4 years (no cost).


To enhance your BMW driving experience, the BMW Assist™ system offers safety, security and convenience services at the touch of a button. Using advanced technology, BMW Assist™ connects you with a trained response specialist to help you with almost everything, from an emergency situation to directions and traffic information. The BMW Assist™ system includes Bluetooth® hands-free calling capability with speech recognition. For 2007 and later models, the BMW Assist™ Safety Plan is available as part of Ultimate Service at no cost for 4 years from your BMW's in-service date.

http://www.bmwusa.com/Standard/Conte...t/Default.aspx
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      07-02-2008, 07:34 AM   #3
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Quote:
Originally Posted by sayemthree View Post
whats supposed to come stock? I got not paprework on this>???help?
Standalone for 750 or comes with Premium Package I believe...
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      07-02-2008, 08:41 AM   #4
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Originally Posted by Big Windy View Post
Standalone for 750 or comes with Premium Package I believe...
Now I'm not sure...the website says BMW Assist comes standard as part of the Ultimate Service, but if you "build" your M3 on the website, it's $750 standalone or included if you pay for the Premium Package ($2000).
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      07-02-2008, 08:54 AM   #5
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BMW assist is not standard.
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      07-02-2008, 10:30 AM   #6
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BMW assist is not standard.
Exactly. You have to buy it (for four years). You also need to buy it to get bluetooth I believe
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      07-02-2008, 11:07 AM   #7
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Just added the concierge service for a extra $200. They can send addresses and # to the Nav so you can use for directions. Sort of like Google MyINFO ... but not as cool.
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      07-02-2008, 11:40 AM   #8
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Originally Posted by apw2607 View Post
Just added the concierge service for a extra $200. They can send addresses and # to the Nav so you can use for directions. Sort of like Google MyINFO ... but not as cool.
After 03/08 builds all Assist TCU are GSM and thus capable of receiving Google addresses (in SMS format) for free if Nav equipped...
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      07-02-2008, 04:06 PM   #9
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Originally Posted by Technic View Post
After 03/08 builds all Assist TCU are GSM and thus capable of receiving Google addresses (in SMS format) for free if Nav equipped...
I wish that were the case. It seems that it will be a MY 2009 feature here in the US. My car was built 5/08 and it is not supported.

If someone knows differently I would love to know.

Thanks
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      07-02-2008, 05:02 PM   #10
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Originally Posted by HeadOn View Post
I wish that were the case. It seems that it will be a MY 2009 feature here in the US. My car was built 5/08 and it is not supported.

If someone knows differently I would love to know.

Thanks
It looks like it is only applicable to Canadian E9x, after all...
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      07-02-2008, 05:16 PM   #11
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Originally Posted by PencilGeek View Post
I've already used the concierge to buy concert tickets, get hotel reservations. It's very handy.
I am on the fence at the moment about the concierge service. So just playing devil's advocate for a minute. Since the nav system does a good job on directions (and I have found the voice recognition system makes inputting directions pretty easy), and the car gets the traffic data, it seems the weather and the concierge service would be the two value add options.

I like the idea of having the "assistant" who can take care of some tasks. The BMW assist people told me that they can do most things you would need if they are able to look it up/purchase it online for you.

Beyond the ticket purchase, reservation aspect, any other uses that you find yourself taking advantage of?

Also, do you just use your SOS button to contact them or do you call with your phone? If you call with your phone hopefully you don't haven't to go through a lot of phone trees before you can talk to someone (since that would be a little distracting in the car).

Thanks in advance, I having been wanting to hear from someone who had been using the service.

Cheers.
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      07-02-2008, 05:20 PM   #12
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Quote:
Originally Posted by Technic View Post
It looks like it is only applicable to Canadian E9x, after all...
It looks like I may be wrong. I have tried to use the google maps send feature, and I get an email back from BMW saying it is not supported with my car (it correctly identifies my VIN).

However, I spoke with BMW Assist and they said that I have the newer cell system in the car and that it should work. Since it isn't working, they are researching it and letting me know.

I'll update when I have more information.
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      07-02-2008, 05:32 PM   #13
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Quote:
Originally Posted by HeadOn View Post
It looks like I may be wrong. I have tried to use the google maps send feature, and I get an email back from BMW saying it is not supported with my car (it correctly identifies my VIN).

However, I spoke with BMW Assist and they said that I have the newer cell system in the car and that it should work. Since it isn't working, they are researching it and letting me know.

I'll update when I have more information.
Nice...
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      07-02-2008, 06:07 PM   #14
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Quote:
Originally Posted by HeadOn View Post
I am on the fence at the moment about the concierge service. So just playing devil's advocate for a minute. Since the nav system does a good job on directions (and I have found the voice recognition system makes inputting directions pretty easy), and the car gets the traffic data, it seems the weather and the concierge service would be the two value add options.

I like the idea of having the "assistant" who can take care of some tasks. The BMW assist people told me that they can do most things you would need if they are able to look it up/purchase it online for you.

Beyond the ticket purchase, reservation aspect, any other uses that you find yourself taking advantage of?

Also, do you just use your SOS button to contact them or do you call with your phone? If you call with your phone hopefully you don't haven't to go through a lot of phone trees before you can talk to someone (since that would be a little distracting in the car).

Thanks in advance, I having been wanting to hear from someone who had been using the service.

Cheers.
I have used the concierge service when I had my 06 E60. I mean you really hit the nail on the head. There's not much more besides ticket purchase ,reservations, etc. I can add to that by saying I have used them to order pizza for delivery on my way home from work, purchase flowers...

Oh on the ticket purchase (airline), they took the time to research what the lowest fare was, then called me back to give me the results and then subsequently used them to purchase! There really isn't anything they won't do for you that's reasonable. I mean you can give them your credit card number and off you go. I like the fact that you can either call via your car (SOS) or your cell phone (800#). I think it's pretty cheap considering the services you provide. Oh sorry one last thing.... I once was driving back home from DC and I even called to ask them all the football scores

...what more needs to be said. Hope that helps you out some.
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      07-02-2008, 07:29 PM   #15
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Quote:
Originally Posted by Technic View Post
After 03/08 builds all Assist TCU are GSM and thus capable of receiving Google addresses (in SMS format) for free if Nav equipped...
Hmm. I think the jury is out right now Technic. It seems some Canadian cars do have the new GSM TCU, and therefore can use Google MYINFO, however other cars either dont have the newer TCU, or their software version on the car is not supporting the feature.

Unfortunately, no USA build cars other than the X6 seem to have this right now.

However, regardless ... the older style TCU is still capable of receiving a text from BMW Assist which can then be used for Navigation. So its a bit annoying all this .. because clearly, if BMW wanted to ... they could roll this out for all BMW Assist users that have i-Drive.

Are you listening BMW North America ??? Give us all Google MYINFO please.
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      07-03-2008, 03:40 PM   #16
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Quote:
Originally Posted by pilot_bro2003 View Post
I have used the concierge service when I had my 06 E60. I mean you really hit the nail on the head. There's not much more besides ticket purchase ,reservations, etc. I can add to that by saying I have used them to order pizza for delivery on my way home from work, purchase flowers...

Oh on the ticket purchase (airline), they took the time to research what the lowest fare was, then called me back to give me the results and then subsequently used them to purchase! There really isn't anything they won't do for you that's reasonable. I mean you can give them your credit card number and off you go. I like the fact that you can either call via your car (SOS) or your cell phone (800#). I think it's pretty cheap considering the services you provide. Oh sorry one last thing.... I once was driving back home from DC and I even called to ask them all the football scores

...what more needs to be said. Hope that helps you out some.
Thanks. I pulled the trigger and signed up for the Convenience/Concierge package. I must admit it is kind of nice to be able to just push a button and have them talk with you and send you information directly to the car. Time will tell if I use it a lot.

First impression, is that the people who answer the BMW assist when you are in the car are very nice and seem to know their stuff.

As a follow up on the MyInfo/Google Maps thing, it seems they are pretty confused about this currently. The latest answer was that it hadn't been activated for the US yet.

A new weirdness was the BMW Assist people where surprised when they were able to transmit location information to my car. When I asked they said some 2008 cars aren't able to receive POI info. I asked if I had a new or old system - they said again that I am on the new system. So we'll see what that means.
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      07-04-2008, 09:22 PM   #17
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so since I have the prem pack and bluetoothe then I should get the basic assist features for 4/50k - correct? does one need to register?
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      07-05-2008, 10:57 PM   #18
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Quote:
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so since I have the prem pack and bluetoothe then I should get the basic assist features for 4/50k - correct? does one need to register?
During the new vehicle instruction on Wednesday, June 2 about 9:30 p.m. my CA (Ali Shayegan at Irvine BMW) explained how to do the final registration with BMW assist. I was given a temporary password which I used on Thursday morning. There is information in your owner’s manual about “Activating BMW Assist” on page 208.

I went through the process as instructed by Ali on Thursday which was different than the manual instruction. BMW Assist already had most of my information, I changed the password, and set-up my wife with a password. It was a very easy experience they even said that it “looked” like I was near my home address (I was in my driveway). I was also given an intro about BMW Assist and the Concierge Service ($199.00 option).

I asked about the Google Maps feature that is coming and if that would be possible in my new 2008 E92 M3 in the future. Victor asked for help from “Dan” from BMW USA and he joined our conversation. Final response was that it would be a future Assist feature but there was no information about backward compatibility to the 2008 vehicles. These guys (Victor – BMW Assist and Dan from BMW USA) were very helpful and seemed to be searching for the information to answer my question. They were not technical experts that would have the knowledge about the Google Maps ability.

I would visit or call your CA and have him get you set-up with BMW Assist; you have already paid for it. You might need their services.
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      07-06-2008, 02:08 AM   #19
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thanks- left my CA a voice mail.
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      07-06-2008, 11:09 AM   #20
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Quote:
Originally Posted by HeadOn View Post
Thanks. I pulled the trigger and signed up for the Convenience/Concierge package. I must admit it is kind of nice to be able to just push a button and have them talk with you and send you information directly to the car. Time will tell if I use it a lot.

First impression, is that the people who answer the BMW assist when you are in the car are very nice and seem to know their stuff.

As a follow up on the MyInfo/Google Maps thing, it seems they are pretty confused about this currently. The latest answer was that it hadn't been activated for the US yet.

A new weirdness was the BMW Assist people where surprised when they were able to transmit location information to my car. When I asked they said some 2008 cars aren't able to receive POI info. I asked if I had a new or old system - they said again that I am on the new system. So we'll see what that means.

No worries and congrats. You'll be pleased with your choice. It's a hoot.
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      07-17-2008, 04:05 PM   #21
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Guys ....

I just dug around in the trunk to figure out exactly what TCU BMW stuck in my 08 M3, manufactured in April 08

To my surprise it says ....

BMW TCU1.5 MOST GSM US
84.10.9181276-01

So maybe, maybe ... a small maybe if it really is a GSM TCU the google maps capability can be switched "on" somehow .. ?

Very easy to check what TCU you have. Simply open your trunk, and then lift up the trunk floor. The TCU is located in the right hand corner. Rectangular silver box with Continential stamped on it. (Continential purchased Motorola Auto Electronics who originally supplied the TCUs for BMW)
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Last edited by apw2607; 07-17-2008 at 04:30 PM.
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      07-17-2008, 04:39 PM   #22
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Quote:
Originally Posted by apw2607 View Post
Guys ....

I just dug around in the trunk to figure out exactly what TCU BMW stuck in my 08 M3, manufactured in April 08

To my surprise it says ....

BMW TCU1.5 MOST GSM US
84.10.9181276-01

So maybe, maybe ... a small maybe if it really is a GSM TCU the google maps capability can be switched "on" somehow .. ?

Very easy to check what TCU you have. Simply open your trunk, and then lift up the trunk floor. The TCU is located in the right hand corner. Rectangular silver box with Continential stamped on it. (Continential purchased Motorola Auto Electronics who originally supplied the TCUs for BMW)
ill check later
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