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      05-29-2008, 02:16 AM   #1
dbellin19
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Dealership said 1200 mile service not necessary....(kinda long)

I am new to this forum and have ordered (APR08) a 2008 M3 Sedan while stationed in South Korea. I have a production slot for week 23 as I ordered the DCT and 19 inch wheels. As I get closer to the reality of this vehicle, I have been doing some reading and research on this forum and am glad I did because I have learned alot so far.

My Question is this, The military Sales BMW dealership in Osan Korea said that there isn't a 1200 mile service for my M3 and that the first service isn't until 12000 or 15000 miles (don't remember which). He also stated that there wasn't a "break in" period for the car. He said it is inspected prior to delivery and can be driven hard from the day I take ownership of the vehicle. I know this to be incorrect by the numerous post on this forum and someone who posted the 12000 mile service description on this site. Now, Korean spec BMW's don't get the 4 year/40000 mile services like we do in the states. I am receiving a US Spec vehicle. I e-mailed him the service sheet depicting what the 1200 mile service entailed. He then told me that I would be eligible for all services for the remaining miles when I ship the vehicle stateside next MAY09 when it is time for me to change duty stations but am not cover under this warranty while in Korea.

What are your opinions on this and who should I tak to for official clarification. The gentlman taking my order is just in my opinion a "paperwork admin guy" and not a subject matter expert by any means. I am thankful for the ability to purchase through the Military Car Sales as it is saving me quite a bit of cash but I don't want to ruin my car in the process?
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      05-29-2008, 02:24 AM   #2
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Quote:
Originally Posted by dbellin19 View Post
The gentlman taking my order is just a "paperwork admin guy" and not a subject matter expert by any means.
I took thje liberty to adjust your statement more to the way you really know it is. This guy is totally clueless and totally wrong. There is a 1200mi service for all cars in all countries and there is a break in period.
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      05-29-2008, 04:53 AM   #3
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The 1200m/2000km servive applies only to the M models. Maybe this is why they are not aware of it.
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      05-29-2008, 05:53 AM   #4
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Have him lift the hood on the ///M and explain to you why there's a sticker there that says that you must get service done at 1,200Miles on the car
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      05-29-2008, 05:58 AM   #5
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Quote:
Originally Posted by dbellin19 View Post
He then told me that I would be eligible for all services for the remaining miles when I ship the vehicle stateside next MAY09 when it is time for me to change duty stations but am not cover under this warranty while in Korea.

What are your opinions on this and who should I tak to for official clarification. The gentlman taking my order is just in my opinion a "paperwork admin guy" and not a subject matter expert by any means. I am thankful for the ability to purchase through the Military Car Sales as it is saving me quite a bit of cash but I don't want to ruin my car in the process?
First, if he is a BMW military sales rep, he needs to hit the books on the 1200 mile service. Also, what I think he is trying to say about the warranty is once you are back and register your M3 with BMWNA, you will have the rest of the NA warranty with services included. While you are overseas, you will not receive "free" services ... I paid for my 1200 mile inspection and it is a big chunk of change.
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      05-29-2008, 08:16 AM   #6
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Thanks for the replies

First, if he is a BMW military sales rep, he needs to hit the books on the 1200 mile service. I AGREE, BUT I GUESS HE WASN'T INFORMED ABOUT THE CHANGE ON THE M3 BECAUSE NO ONE HAS TAKEN DELIVERY HERE YET.


Also, what I think he is trying to say about the warranty is once you are back and register your M3 with BMWNA, you will have the rest of the NA warranty with services included. While you are overseas, you will not receive "free" services ... I paid for my 1200 mile inspection and it is a big chunk of change. I agree, I am just concerned about ensuring the vehicle is maintained properly. If Service Rep's in the US are jacking up transmissions, I am scared at what will happen here in Korea. I plan to be well informed and specify exactly I want done at the service, by the numbers, to the T so to speak.
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      05-29-2008, 05:40 PM   #7
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I was told the same thing "First service is 15,000 mls" when I called my service dept at my dealer in Tampa yesterday. I am out of town so I can't consult my manual. I made the appointment anyway. Are these guys clueless or what??
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      05-29-2008, 05:47 PM   #8
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Personally, I find it apalling that the techs dont know their freaking cars. I'd get fired if I performed like that at my job. What gives?
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      05-29-2008, 05:54 PM   #9
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I was told the same thing "First service is 15,000 mls" when I called my service dept at my dealer in Tampa yesterday. I am out of town so I can't consult my manual. I made the appointment anyway. Are these guys clueless or what??
What dealer so I know not to go there...
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      05-29-2008, 06:40 PM   #10
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What dealer so I know not to go there...
Reeves - Can you believe that?
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      05-30-2008, 12:19 AM   #11
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Originally Posted by PCGuRu2K View Post
Have him lift the hood on the ///M and explain to you why there's a sticker there that says that you must get service done at 1,200Miles on the car
If that doesn't get the point across, putting your key in the reader at the service counter will automatically print a work order when service is due.
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      05-30-2008, 12:36 AM   #12
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      06-17-2008, 08:21 PM   #13
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Quote:
Originally Posted by dbellin19 View Post
First, if he is a BMW military sales rep, he needs to hit the books on the 1200 mile service. I AGREE, BUT I GUESS HE WASN'T INFORMED ABOUT THE CHANGE ON THE M3 BECAUSE NO ONE HAS TAKEN DELIVERY HERE YET.


Also, what I think he is trying to say about the warranty is once you are back and register your M3 with BMWNA, you will have the rest of the NA warranty with services included. While you are overseas, you will not receive "free" services ... I paid for my 1200 mile inspection and it is a big chunk of change. I agree, I am just concerned about ensuring the vehicle is maintained properly. If Service Rep's in the US are jacking up transmissions, I am scared at what will happen here in Korea. I plan to be well informed and specify exactly I want done at the service, by the numbers, to the T so to speak.
you have to change your logo or everyone is going to confuse you with epacy even though he has a new logo
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