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      04-17-2008, 09:38 PM   #1
zieglerc
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Question Service requests - what percentage of dealers actually respond?

Was just going through the iDrive menus tonight and noticed that my car called home a few days ago for the initial service (as expected). I never got a call from the dealer - had to call them to set up an appointment. It was the same with my 335, I even placed a Service Request through Assist once (had a puncture in one of the run flats) and never got a call back.

I'm just curious... has anyone else had the experience? I'm wondering if it's a common thing for dealers to just totally ignore the teleservice feature.
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      05-02-2008, 12:29 AM   #2
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I never got the call either...
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      05-02-2008, 06:29 AM   #3
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I received a call from my Service Department immediately.
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      06-10-2008, 04:12 PM   #4
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I sent in a few, never got a call. Do they call the car or your phone?
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      06-10-2008, 04:22 PM   #5
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I got a call from my dealership. They call the phone number you have on filed with them, so for me they called my cell phone.
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      06-11-2008, 10:19 PM   #6
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Quote:
Originally Posted by AwesomeM3 View Post
I received a call from my Service Department immediately.
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      06-11-2008, 10:26 PM   #7
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i recieved a call immediately as well
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      06-12-2008, 12:32 AM   #8
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No call here. Minus points.
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      06-24-2008, 04:01 PM   #9
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I received the call from the dealer
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      06-24-2008, 04:28 PM   #10
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How do you know which dealer the request is sent to? Does it go to the dealer you have in BMW OC?
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