Service requests - what percentage of dealers actually respond? - M3 Forum 2010 2009 BMW M3 2008 BMW M3 BMW E90 M3 E92

zieglerc · 04-17-2008, 10:38 PM

Was just going through the iDrive menus tonight and noticed that my car called home a few days ago for the initial service (as expected). I never got a call from the dealer - had to call them to set up an appointment. It was the same with my 335, I even placed a Service Request through Assist once (had a puncture in one of the run flats) and never got a call back.

I'm just curious... has anyone else had the experience? I'm wondering if it's a common thing for dealers to just totally ignore the teleservice feature.

Mike@Powerchip · 05-02-2008, 01:29 AM

I never got the call either...

AwesomeM3 · 05-02-2008, 07:29 AM

I received a call from my Service Department immediately.

Gemcoska · 06-10-2008, 05:12 PM

I sent in a few, never got a call. Do they call the car or your phone?

kyoshozx · 06-10-2008, 05:22 PM

I got a call from my dealership. They call the phone number you have on filed with them, so for me they called my cell phone.

Jdebitjr · 06-11-2008, 11:19 PM

Quote:

Originally Posted by AwesomeM3

I received a call from my Service Department immediately.

+1

Manny212 · 06-11-2008, 11:26 PM

i recieved a call immediately as well

MDCTFTW · 06-12-2008, 01:32 AM

No call here. Minus points.

JuniorDee · 06-24-2008, 05:01 PM

I received the call from the dealer

batchelorc · 06-24-2008, 05:28 PM

How do you know which dealer the request is sent to? Does it go to the dealer you have in BMW OC?

04-17-2008, 10:38 PM	#1
zieglerc Private First Class Drives: 2008 E92 M3 Join Date: Oct 2006 Location: Chicago, IL Posts: 186 iTrader: (0)	Service requests - what percentage of dealers actually respond? Was just going through the iDrive menus tonight and noticed that my car called home a few days ago for the initial service (as expected). I never got a call from the dealer - had to call them to set up an appointment. It was the same with my 335, I even placed a Service Request through Assist once (had a puncture in one of the run flats) and never got a call back. I'm just curious... has anyone else had the experience? I'm wondering if it's a common thing for dealers to just totally ignore the teleservice feature.

05-02-2008, 01:29 AM	#2
Mike@Powerchip BimmerPost Supporting Vendor Drives: 2008 E90 M3 - Black Loaded Join Date: Apr 2008 Location: West Los Angeles Posts: 418 iTrader: (0)	I never got the call either... __________________ Mike Benvo - Powerchip Inc. Engine Tuning Software. 15-40whp increase with Stage I / Stage II SW Phone: (323) 375-4BMW / Email: mbenvo@powerchipgroup.com Use code "MBENVO" when ordering from office for a forum only discount!

05-02-2008, 07:29 AM	#3
AwesomeM3 Major Drives: E92 M3, E70 X5 Join Date: Oct 2007 Location: New Jersey Posts: 1,213 iTrader: (0) View AwesomeM3's Garage	I received a call from my Service Department immediately. __________________ 2008 E92 M3 Coupe 6MT, Interlagos Blue 2009 E70 X5 xDrive 48i M Sport, Titanium Silver 2001 E46 M3 - Sold \| 1997 E36 M3 - Sold \| BMW CCA member

06-10-2008, 05:12 PM	#4
Gemcoska Sleepy Member, wishing I was on the road. Drives: 2008 BMW M3 Join Date: Feb 2008 Location: Redondo Beach, CA Posts: 251 iTrader: (0)	I sent in a few, never got a call. Do they call the car or your phone? __________________ 2003 Ducati '996 2008 M3: Sparking Graphite, Red Fox Standard, 19s, Premium pkg, Tech pkg, Premium Enhanced Sound, HD Radio, Heated Front Seats.

06-10-2008, 05:22 PM	#5
kyoshozx Private First Class Drives: M3 Join Date: Mar 2008 Location: NYC Posts: 183 iTrader: (1)	I got a call from my dealership. They call the phone number you have on filed with them, so for me they called my cell phone. __________________

06-11-2008, 11:26 PM	#7
Manny212 Lieutenant Drives: 2008 M3 Join Date: Apr 2007 Location: NY Posts: 582 iTrader: (3)	i recieved a call immediately as well __________________ 2008 E90///M3 - \| Alpine White/Black Novillo \| Technology \| Premium \| Cold \| 19" \| Mods: \| Macht Schnell Filter \| RPi Scoops \| UUC SSK \| H&R Spacers \| AA Exhaust \| AA Pulleys \| HID Angels \| H&R Springs \| EI X-pipe \|

06-12-2008, 01:32 AM	#8
MDCTFTW Lieutenant Colonel Drives: E92 DCT Join Date: Apr 2008 Location: Norcal Posts: 1,790 iTrader: (0)	No call here. Minus points. __________________ MDCT ... so you can drive and eat a hamburger at the same time.

06-24-2008, 05:01 PM	#9
JuniorDee Lieutenant Drives: the speed limit Join Date: Apr 2007 Location: hanging with Elian Posts: 591 iTrader: (0)	I received the call from the dealer __________________ EDC.....viagra for your car

06-24-2008, 05:28 PM	#10
batchelorc Lieutenant Drives: 2008 E92 M3 Join Date: Feb 2008 Location: Killeen, TX Posts: 482 iTrader: (0)	How do you know which dealer the request is sent to? Does it go to the dealer you have in BMW OC? __________________ 2008 Alpine White / Fox Red / DCT / 19"s