BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 (E90 / E92 / E93) > General M3 Forum (E90 + E92 + E93)
 
Steve Thomas BMW
Post Reply
 
Thread Tools Search this Thread
      07-10-2014, 07:00 PM   #1
malrash
Private First Class
6
Rep
119
Posts

Drives: 2012 E92 M3 Jerez Black DCT
Join Date: Dec 2013
Location: Little Rock, AR

iTrader: (0)

Pissed at dealership

I need to vent and also need some advice.

I took my car in today since I was feeling a little shimmy in the steering wheel ever since I had installed new wheels. I did the requisite trouble-shooting and it was still here, so the next step was to get a front wheel alignment.

So, I take the car into BMW of Little Rock with 9849 miles on the ODO, and verified by the fob. They keep the car the entire damn day, and tell me that both front wheels were slightly off, and they roadforce balanced them. They quote me $60 at the outset, charge me a 100 because of some 'extra work' that needed to be done. I get into the car and the mileage reads 9886!! They drove 37 miles testing driving the damn thing?!? and consume an eight of a tank of gas in the meanwhile.

I asked for an explanation, and instead of offering an explanation, the manager tells me that 'maybe' the tech took 2 or more test drives to make sure the alignment was right. I don't think even 2 test drives can rack up 37 miles.

I am pissed. Its not the miles or the gas, it's the fact that I don't know if they abused the car, plus I can't trust them anymore. They are the only dealership for 200 miles around me. I need help digesting this and putting this into perspective, or should I write to BMWNA?

What do you guys think?
Appreciate 0
      07-10-2014, 07:03 PM   #2
passing
hey
passing's Avatar
Tanzania
7
Rep
405
Posts

Drives: caprice wagon
Join Date: Jul 2012
Location: cruisin down the street in my '64

iTrader: (4)

move on with life.
Appreciate 0
      07-10-2014, 07:11 PM   #3
ZEEM3R
Lieutenant
ZEEM3R's Avatar
United_States
8
Rep
480
Posts

Drives: 2013 BMW M3
Join Date: Jan 2012
Location: Long Island, NY

iTrader: (1)

Quote:
Originally Posted by passing View Post
move on with life.
+1
I understand your frustration OP, but I doubt you'll get anything done to rectify what happened from the dealer or BMW.
__________________
2013 M3 / CF Kidney Grills / CF Side Reflectors / LUX V4 LEDs / Alpine Feature Coding / CF Rear Spoiler / Satin Black OEM ZCP Rims / Competition Package / CF Roof Vinyl / M Courtesy Light / Active Autowerke Drop In Filter / CF Black Emblems / CF Vent Covers / M Kidney Stripes / DINAN DCT Tune
Appreciate 0
      07-10-2014, 07:17 PM   #4
TrevorM3
Banned
21
Rep
1,626
Posts

Drives: 6.3 AMG
Join Date: Apr 2013
Location: Florida

iTrader: (0)

dealerships, lol..
Appreciate 0
      07-10-2014, 07:17 PM   #5
m3ray
Banned
No_Country
86
Rep
701
Posts

Drives: '09 e92 M3
Join Date: Jun 2014
Location: New York City

iTrader: (0)

+2

You're not the first customer where a tech has taken an extended "test" drive. So long as they fixed the issue and didn't do any damage to your car just move on.
Appreciate 0
      07-10-2014, 07:21 PM   #6
Beemdog
Woof!
Beemdog's Avatar
United_States
12
Rep
601
Posts

Drives: '11 M3 ZCP LeMans Blue
Join Date: Mar 2014
Location: Sonoma Cownty, CA

iTrader: (0)

Garage List
I sometimes leave a note taped to the dash or steering wheel indicating mileage at drop-off and other details (like "no test drives without owner" esp. if a test drive is not really required-- in this case it was). It makes them aware that you are keeping track of the mileage and reduces the tendency to drive the car extensively.

I also tell the dealer not to wash the car since then you have the young guys in the car wash crew goofing with your car. Every unfamiliar driver is another chance to do some damage. Once had the front splitter ripped from a car by a muffler shop. That opened my eyes a bit to the risks of service appointments.
Appreciate 0
      07-10-2014, 07:21 PM   #7
pkimM3r
Banned
pkimM3r's Avatar
98
Rep
7,321
Posts

Drives: m3 saloon in granny mode.
Join Date: Dec 2009
Location: lost angeles

iTrader: (0)

9 miles test one way, 9 miles come back....fix issue...9 miles test again, 9 miles back. issue resolved. who cares?
Appreciate 0
      07-10-2014, 07:24 PM   #8
kscarrol
Colonel
United_States
49
Rep
2,376
Posts

Drives: 2011 E90 M3
Join Date: Jun 2010
Location: New Orleans, LA

iTrader: (0)

Just had a rear wheel speed sensor replaced. Invoice shows that car should be driven at least 10 miles to test new sensor... Didn't bother checking the odometer before or after.
__________________
Current: 2011 Space Grey E90 M3, DCT, Comp. Pkg., Conv. Pkg., everything but Cold Weather Pkg!
Gone: 2008 550, Space Grey, Sports Package, Sport Auto Transmission.
Sold: 2004 545i (U.S.), Steptronic, Silver Gray.
Appreciate 0
      07-10-2014, 07:34 PM   #9
Beemdog
Woof!
Beemdog's Avatar
United_States
12
Rep
601
Posts

Drives: '11 M3 ZCP LeMans Blue
Join Date: Mar 2014
Location: Sonoma Cownty, CA

iTrader: (0)

Garage List
One mile on the freeway is more than enough to detect a wheel imbalance. But yeah, depends on the location of the dealer with respect to an open road, etc.

Mine had a slight imbalance on right front when I bought it. The very cool indie shop I brought it to with a Hunter Road Force balancer were so confident it was right after the rebalance that they didn't even need to test drive it (it was done while I waited). They just said to "come back or give us a call if it's not perfect (...but you won't need to!)".

If I had left the car with them they would have had to test drive it though-- can't have the customer coming back twice for the same complaint...
Appreciate 0
      07-10-2014, 07:35 PM   #10
Ludey
Private First Class
3
Rep
183
Posts

Drives: 2013 Space Grey M3
Join Date: Jun 2012
Location: Clt

iTrader: (0)

Quote:
Originally Posted by malrash View Post
I need to vent and also need some advice.

I took my car in today since I was feeling a little shimmy in the steering wheel ever since I had installed new wheels. I did the requisite trouble-shooting and it was still here, so the next step was to get a front wheel alignment.

So, I take the car into BMW of Little Rock with 9849 miles on the ODO, and verified by the fob. They keep the car the entire damn day, and tell me that both front wheels were slightly off, and they roadforce balanced them. They quote me $60 at the outset, charge me a 100 because of some 'extra work' that needed to be done. I get into the car and the mileage reads 9886!! They drove 37 miles testing driving the damn thing?!? and consume an eight of a tank of gas in the meanwhile.

I asked for an explanation, and instead of offering an explanation, the manager tells me that 'maybe' the tech took 2 or more test drives to make sure the alignment was right. I don't think even 2 test drives can rack up 37 miles.

I am pissed. Its not the miles or the gas, it's the fact that I don't know if they abused the car, plus I can't trust them anymore. They are the only dealership for 200 miles around me. I need help digesting this and putting this into perspective, or should I write to BMWNA?

What do you guys think?
Oh yes, definitely know where you are with this. Try visiting the dealership again to voice your displeasure. Prep for your visit: Apply a thick layer of camouflage face paint - get it done pro, no kid stuff here. Place a high quality machete with holster around your waist. Remove shirt, pants, and underwear. Ensure you are displaying a FULL ON erection. Ask to speak to the manager on duty. Wait patiently as others around you admire your fortitude. Gently explain why you feel distrust towards an otherwise wonderful service department. Calmly ask for a full tank of gas toward reconciliation and remind them of your influence over others in the enthusiast community (motion towards penis).


This usually works for me in these situations.



Ok - hopefully you are laughing... maybe even gained some perspective over this situation? Basically remind yourself there are way more important things in life then this insignificant issue and move on.
Appreciate 0
      07-10-2014, 07:43 PM   #11
m3ray
Banned
No_Country
86
Rep
701
Posts

Drives: '09 e92 M3
Join Date: Jun 2014
Location: New York City

iTrader: (0)

Appreciate 0
      07-10-2014, 07:56 PM   #12
Race_Doc11
Major
Race_Doc11's Avatar
United_States
28
Rep
1,297
Posts

Drives: 2013 Audi RS5 & 08 M3 E93 SOLD
Join Date: Jan 2008
Location: USA

iTrader: (1)

Garage List
2013 Audi RS5  [5.00]
2008 E93 M3  [5.00]
I completely understand your frustration I would have felt the same. BMWNA will not do anything. If you get a survey about the service give them a bad one and make sure in the future to say NO test drive.
Appreciate 0
      07-10-2014, 07:59 PM   #13
malrash
Private First Class
6
Rep
119
Posts

Drives: 2012 E92 M3 Jerez Black DCT
Join Date: Dec 2013
Location: Little Rock, AR

iTrader: (0)


I agree. What is weird is that the sign-out sheet mentioned the check-out mileage at 9853, a mere 4 miles from drop off. Knowing that mileage on the sheet is fob-derived, it appears that someone took it for a joy-ride after the job was performed on the car.

But thanks for the laugh.


Quote:
Originally Posted by Ludey View Post
Oh yes, definitely know where you are with this. Try visiting the dealership again to voice your displeasure. Prep for your visit: Apply a thick layer of camouflage face paint - get it done pro, no kid stuff here. Place a high quality machete with holster around your waist. Remove shirt, pants, and underwear. Ensure you are displaying a FULL ON erection. Ask to speak to the manager on duty. Wait patiently as others around you admire your fortitude. Gently explain why you feel distrust towards an otherwise wonderful service department. Calmly ask for a full tank of gas toward reconciliation and remind them of your influence over others in the enthusiast community (motion towards penis).


This usually works for me in these situations.



Ok - hopefully you are laughing... maybe even gained some perspective over this situation? Basically remind yourself there are way more important things in life then this insignificant issue and move on.
Appreciate 0
      07-10-2014, 08:04 PM   #14
malrash
Private First Class
6
Rep
119
Posts

Drives: 2012 E92 M3 Jerez Black DCT
Join Date: Dec 2013
Location: Little Rock, AR

iTrader: (0)

Quote:
Originally Posted by racedoc11 View Post
I completely understand your frustration I would have felt the same. BMWNA will not do anything. If you get a survey about the service give them a bad one and make sure in the future to say NO test drive.

Thanks, just leaves a bad taste, when you insist on letting no one else drive the car and baby the crap out of it....then some random guy takes it for 30+ unaccountable miles and never owns up. Not fun, but it'll pass.
Appreciate 0
      07-10-2014, 08:15 PM   #15
Quicksilv3r
Second Lieutenant
United_States
3
Rep
244
Posts

Drives: 2008 BMW E90 M3
Join Date: Jun 2014
Location: Augusta, Georgia

iTrader: (0)

Moving forward, insist that a Master Technician and/or Shop Foreman wrench on your car. I have a few good technicians in town that I've known for years, and I know they can drive. I don't mind that they rip on it b/c 1) it ensures there isn't anything else that feels or sounds different than it should (it should perform in all variables, not just granny mode) and 2) that's pretty much how they were meant to be driven.

Additionally, see if you can locate a proper dealer or Indy in YOUR area in my creation below:

https://maps.google.com/maps/ms?msid...281&dg=feature
__________________
Appreciate 0
      07-10-2014, 08:21 PM   #16
malrash
Private First Class
6
Rep
119
Posts

Drives: 2012 E92 M3 Jerez Black DCT
Join Date: Dec 2013
Location: Little Rock, AR

iTrader: (0)

Quote:
Originally Posted by Quicksilv3r View Post
Moving forward, insist that a Master Technician and/or Shop Foreman wrench on your car. I have a few good technicians in town that I've known for years, and I know they can drive. I don't mind that they rip on it b/c 1) it ensures there isn't anything else that feels or sounds different than it should (it should perform in all variables, not just granny mode) and 2) that's pretty much how they were meant to be driven.

Additionally, see if you can locate a proper dealer or Indy in YOUR area in my creation below:

https://maps.google.com/maps/ms?msid...281&dg=feature

Thanks, however I live in the freaking boonies. Little Rock is hardly a city. There is one BMW dealership, maybe two Indys listed in bimmershop, and I have had no experience with anyone since I moved here recently. Already thinking of re-locating.
Appreciate 0
      07-10-2014, 08:27 PM   #17
Rupes
Captain
Rupes's Avatar
United_States
37
Rep
950
Posts

Drives: 2011 E92 M3
Join Date: Apr 2013
Location: Ohio

iTrader: (0)

Imagine how I feel! The other day I got into my car and noticed some ahole put nearly 45,000 miles on the car before I had a chance to drive it. I have no idea what he did during those miles. He may have even driven it hard once or twice.

Just kidding, but really, these cars are tough. Even if he drove it like he stole it for 37 miles, it wouldn't matter.
Appreciate 0
      07-10-2014, 08:36 PM   #18
malrash
Private First Class
6
Rep
119
Posts

Drives: 2012 E92 M3 Jerez Black DCT
Join Date: Dec 2013
Location: Little Rock, AR

iTrader: (0)

Quote:
Originally Posted by Rupes View Post
Imagine how I feel! The other day I got into my car and noticed some ahole put nearly 45,000 miles on the car before I had a chance to drive it. I have no idea what he did during those miles. He may have even driven it hard once or twice.

Just kidding, but really, these cars are tough. Even if he drove it like he stole it for 37 miles, it wouldn't matter.

HAHA... you guys make me sound like a pansy. but thanks, needed the perspective.
Appreciate 0
      07-10-2014, 08:36 PM   #19
4corners
Captain
4corners's Avatar
United_States
29
Rep
846
Posts

Drives: 2008 Jet Black M3 Coupe
Join Date: Feb 2011
Location: Yucca Valley, CA - Kelowna, BC

iTrader: (0)

Garage List
2008 BMW M3  [0.00]
2007 Ford E350 4x4  [2.75]
Scan the computer and see if it was red-lined during that time frame.
Appreciate 0
      07-10-2014, 08:37 PM   #20
malrash
Private First Class
6
Rep
119
Posts

Drives: 2012 E92 M3 Jerez Black DCT
Join Date: Dec 2013
Location: Little Rock, AR

iTrader: (0)

Quote:
Originally Posted by 4corners View Post
Scan the computer and see if it was red-lined during that time frame.

pardon the naivete, but how do i do that?
Appreciate 0
      07-10-2014, 08:40 PM   #21
4corners
Captain
4corners's Avatar
United_States
29
Rep
846
Posts

Drives: 2008 Jet Black M3 Coupe
Join Date: Feb 2011
Location: Yucca Valley, CA - Kelowna, BC

iTrader: (0)

Garage List
2008 BMW M3  [0.00]
2007 Ford E350 4x4  [2.75]
Any good shop that can flash your tune for example, can tell you the codes generated. Who can do tunes on your car in Little Rock. Or just ask the SA at the dealership to look.
Appreciate 0
      07-10-2014, 08:43 PM   #22
coloradoe92m3
Banned
7
Rep
496
Posts

Drives: m3
Join Date: Mar 2014
Location: u.s

iTrader: (0)

I was about to post a "am I over reacting thread". I had differential, coolant and oil change. I pick up car same day and my servicelight comes on ssayingim 20 mikes past due on front brake change! I had 2000 miles to go when I dropped it off. 9 miles were put on my car and manager says 9 miles is normal test drive after oil or differential. Maybebut 9 miles? I wwouldn't care about the 9 buy how hard to you have to beat on brakes to drain from 2000 to -20 in 9 miles?
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 02:19 AM.




m3post
m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST