My spoiler came damaged!!!

new2u · 12-02-2006, 12:02 AM

I won't be able to use "negative" feedback of ebay feature as I didn't buy through ebay. Instead, Delsa sent me the invoice directly through paypal.
(Or..can I still leave a feedback??)

SGxi · 12-02-2006, 07:23 AM

Paypal claim, read this

new2u · 12-03-2006, 11:01 PM

I just got an e-mail from Delsa.
Once I ship the spoiler to Taiwan, they will reimburse me for the return shipping and give me a full refund for the spoiler through paypal.

Thank you all for many advices.

new2u · 12-15-2006, 05:51 PM

I opened up the paypal dispute against Delsa Motor Sport.

They received my spoiler on last Friday (Dec 8/06), and I've sent
three e-mails regarding the refund progress. So far no responses again!

So if you are thinking about getting products from them, please do not buy!

bavarian19 · 12-15-2006, 06:04 PM

That exact problem occured with me when I ordered from Pacific BMW. They were a bunch of a**holes about me returning it, and I ended up having to get BMWNA involved for me to get a spoiler that was not chipped on the end.

Lets just say I will never buy from Pacific BMW again...

BeeEmDubU · 12-15-2006, 06:39 PM

Quote:

Originally Posted by new2u

I opened up the paypal dispute against Delsa Motor Sport.

They received my spoiler on last Friday (Dec 8/06), and I've sent
three e-mails regarding the refund progress. So far no responses again!

So if you are thinking about getting products from them, please do not buy!

dont worry, if delsa doesnt reply in 10 days, then paypal will rule in your favor.

new2u · 12-21-2006, 12:55 PM

What!!

"We have completed our investigation of this case. No further action is required by you at this time. We have denied this claim. As stated in our User Agreement, PayPal’s Buyer Complaint Policy only applies to the shipment of goods, not to disputes about the attributes or quality of the goods received. We have noted your claim in the seller's record. The seller's account privileges will be limited if excessive complaints are received."

That's all I get?
No refund?

OMG, what should I do now?

ctgazer · 12-21-2006, 01:13 PM

Quote:

Originally Posted by new2u

What!!

"We have completed our investigation of this case. No further action is required by you at this time. We have denied this claim. As stated in our User Agreement, PayPal’s Buyer Complaint Policy only applies to the shipment of goods, not to disputes about the attributes or quality of the goods received. We have noted your claim in the seller's record. The seller's account privileges will be limited if excessive complaints are received."

That's all I get?
No refund?

OMG, what should I do now?

see if you can claim it through the shipping company....

new2u · 12-23-2006, 03:32 PM

I can't claim through Canada Post when the delivery is already completed....

I've talked with Mastercard REP, and they said I can dispute the amount
after 30 days from the date of delivery.

But even if I get money back from Mastercard, my retrun shipping is still not covered. (sigh...)

SGxi · 12-23-2006, 03:57 PM

You can try to file a claim with eBay, but you need to pay $25 service charge if you get the refund.

See here

12-02-2006, 12:02 AM	#23
new2u First Lieutenant 20 Rep 371 Posts Drives: 2006 X3 3.0i Join Date: Sep 2006 Location: Vancouver, BC iTrader: (2)	I won't be able to use "negative" feedback of ebay feature as I didn't buy through ebay. Instead, Delsa sent me the invoice directly through paypal. (Or..can I still leave a feedback??)
	Appreciate 0 Quote

12-02-2006, 07:23 AM	#24
SGxi Major General 158 Rep 6,805 Posts Drives: E90 328xi Join Date: Oct 2006 Location: Toronto iTrader: (17) Garage List 2007 328xi [0.00]	Paypal claim, read this __________________ MY07 A22 E90 N52Nxi
	Appreciate 0 Quote

12-03-2006, 11:01 PM	#25
new2u First Lieutenant 20 Rep 371 Posts Drives: 2006 X3 3.0i Join Date: Sep 2006 Location: Vancouver, BC iTrader: (2)	I just got an e-mail from Delsa. Once I ship the spoiler to Taiwan, they will reimburse me for the return shipping and give me a full refund for the spoiler through paypal. Thank you all for many advices.
	Appreciate 0 Quote

12-15-2006, 05:51 PM	#26
new2u First Lieutenant 20 Rep 371 Posts Drives: 2006 X3 3.0i Join Date: Sep 2006 Location: Vancouver, BC iTrader: (2)	I opened up the paypal dispute against Delsa Motor Sport. They received my spoiler on last Friday (Dec 8/06), and I've sent three e-mails regarding the refund progress. So far no responses again! So if you are thinking about getting products from them, please do not buy!
	Appreciate 0 Quote

12-15-2006, 06:04 PM	#27
bavarian19 General 519 Rep 18,858 Posts Drives: Car Join Date: Mar 2005 Location: VA iTrader: (23)	That exact problem occured with me when I ordered from Pacific BMW. They were a bunch of a**holes about me returning it, and I ended up having to get BMWNA involved for me to get a spoiler that was not chipped on the end. Lets just say I will never buy from Pacific BMW again...
	Appreciate 0 Quote

12-21-2006, 12:55 PM	#29
new2u First Lieutenant 20 Rep 371 Posts Drives: 2006 X3 3.0i Join Date: Sep 2006 Location: Vancouver, BC iTrader: (2)	What!! "We have completed our investigation of this case. No further action is required by you at this time. We have denied this claim. As stated in our User Agreement, PayPal’s Buyer Complaint Policy only applies to the shipment of goods, not to disputes about the attributes or quality of the goods received. We have noted your claim in the seller's record. The seller's account privileges will be limited if excessive complaints are received." That's all I get? No refund? OMG, what should I do now?
	Appreciate 0 Quote

12-23-2006, 03:32 PM	#31
new2u First Lieutenant 20 Rep 371 Posts Drives: 2006 X3 3.0i Join Date: Sep 2006 Location: Vancouver, BC iTrader: (2)	I can't claim through Canada Post when the delivery is already completed.... I've talked with Mastercard REP, and they said I can dispute the amount after 30 days from the date of delivery. But even if I get money back from Mastercard, my retrun shipping is still not covered. (sigh...)
	Appreciate 0 Quote

12-23-2006, 03:57 PM	#32
SGxi Major General 158 Rep 6,805 Posts Drives: E90 328xi Join Date: Oct 2006 Location: Toronto iTrader: (17) Garage List 2007 328xi [0.00]	You can try to file a claim with eBay, but you need to pay $25 service charge if you get the refund. See here __________________ MY07 A22 E90 N52Nxi
	Appreciate 0 Quote