|
|
|
|
Post Reply |
|
Thread Tools | Search this Thread |
12-07-2012, 05:15 PM | #89 | |
New Member
0
Rep 21
Posts
Drives: 2007 BMW 335i
Join Date: Nov 2012
Location: Owings Mills
|
Quote:
|
|
Appreciate
0
|
12-07-2012, 05:25 PM | #90 | |||
Private First Class
5
Rep 123
Posts |
Quote:
Here's your original quote: Quote:
Quote:
I can tell you with some certainty that while your strategy of telling the "truth" may have endeared you to some of your previous customers; your new foray into insulting BMW customers on the internet is probably not the best idea. Think of it another way: If I was your customer, and this car was the 75K car you had sold me, and I was negotiating the purchase of a 2013 with you (as I said I am in the middle of trying to order a new 2013), and I came to you and described this situation, would you give me that line about the free car wash and tell me I was a liar? I highly doubt it. You are a CA in my area, I am scratching my head at your course of action here. A smart man would have attempted to gain a customer. Last edited by bvanderbilt; 12-07-2012 at 05:32 PM.. |
|||
Appreciate
0
|
12-07-2012, 05:27 PM | #91 | |
Happy Camper
612
Rep 7,869
Posts
Drives: C63 AMG & 280 SL on Weekends :
Join Date: May 2010
Location: GTA, Ontario - Canada
iTrader: (0)
Garage List 1969 Restored Merce ... [7.50]
2011 M3 Coupe TRADED [7.34] 1987 BMW 535is [1.00] Cars from the Past [6.50] The ///M3 Engine S65 [9.59] |
Quote:
The failure analysis results will provide material strength test as well as what torque value was used on the original assembly. Torque wrenches have been known to be out of calibration by repeated use, the slightest movement of the adjustment barrel will change the torque value drastically. Bottom Line; should BMW on a failure like this ever deny you warranty ask for the failed part and tell them "Fine let me have the failed parts and I will have them analyzed" If you are right fine, however, if improper workmanship was the reason for this failure I expect you to pay not only for this repair also for the failure analysis" They might change there tune ... Stand your ground fellows don't take everything for granted ...
__________________
Cheers, Rolf-Dieter
Life will take us to some interesting places, fortunately The ///M3 will too with a many of us know this very well, now my C6.3 AMG with 487 HP does it too ---> Click here for some good stuff I found |
|
Appreciate
0
|
12-07-2012, 05:51 PM | #92 | ||||
Colonel
180
Rep 2,446
Posts
Drives: '11 E92 M3 DCT
Join Date: Jun 2011
Location: Calgary, Ab
|
Quote:
Quote:
Quote:
Quote:
Nice entrance BTW p.s. spellchec + grammar cheque our you're frind
__________________
11' E92 M3 Space Grey | DCT | ESS VT2- 625 | Gintani Race (valved) + Quad Res Catless X-Pipe | KW Sleeve's | GC Camber Plates|Arkym Diffuser | Vorsteiner VRS Lip | P3 Boost Guage | Stud Conversion PHOTO's: Click Here ESS VT2 625 PHOTOS: Click Here |
||||
Appreciate
0
|
12-07-2012, 06:21 PM | #93 |
New Member
0
Rep 21
Posts
Drives: 2007 BMW 335i
Join Date: Nov 2012
Location: Owings Mills
|
That was funny
I know I made some errors and didnt spell check, no excuses...lol I can take on the chin and admit my wrong no problem.
|
Appreciate
0
|
12-07-2012, 06:29 PM | #94 |
Bunny Slayer
83
Rep 501
Posts
Drives: E92 M3 - DCT (2013)
Join Date: Apr 2010
Location: Orange County - Southern California
|
I am floored at the attitudes defending BMW in this whole thread! OP, stick to your guns! This is nothing more than BMW NA doing "cost mitigation" on a warranty claim as a cost control measure. The policy is "deny" if you can come up with a scenario where you can shift blame onto the consumer.
I see this as an evolution of the "pad slap" policy (by not replacing the rotor) when doing brake jobs under the monopolistic force-bundled maintenance plan...I'm amazed that the government has not gone after BMW with an anti-trust suit relating to the "no cost" maintenance. The behavior mirrors microsoft bundling in "IE" for free during the browser wars of the 90's...or standard oil's behavior 100 years ago. Either way I digress...BMW is denying the warranty claim because it thinks it can get away with it, and BMW can afford to tarnish its image. OP, as you can see there are plenty of people defending their actions on here so obviously they still have lots of good will with people before this practice goes south on them, and hurts bottom line sales (at which point they'll do a 180). BMW has a hot selling brand and they'll continue to deny warranty claims based on dubious excuses...as the horror stories like the OP's add up & hurt sales, their attitude will shift. What they are doing to the OP (and others in similar situations) is a business decision mired in questionable ethics. Its cheaper to deny & fight then fix...nothing but a loss/gain formula. BMW in general has gone to the extreme in reducing their back end warranty service costs in the last 4-5 years. I've owned BMW's for years and have noticed the emphasis on cost mitigation in the last 5 years...things that were covered no questions asked in the past now get a "no way, bmw won't pay for that anymore" responses from SA's. I can understand why they do this, they lost their a$$ on the last gen 7 series warranty repairs |
Appreciate
0
|
12-07-2012, 06:50 PM | #95 |
New Member
0
Rep 21
Posts
Drives: 2007 BMW 335i
Join Date: Nov 2012
Location: Owings Mills
|
All I did was disagree with you and make some grammatical errors without spell checking them. I told you truth, things don't always go your way. If I could help you on the repair I would, but I cant. So the best thing I can do is tell you the truth. Though you may not think that its fair, its the truth. If you want to sell the car get it fixed, inform the customer of the repair and move on with life. Starting up a post in which people are going into how dealers are scam artist and such really just gets you more upset and won't solve the problem. To think that there is no way on earth that you could have hit something just isn't realistic. Is it really worth all the headache just to have a car you want to drive sit? I dont know its your car its my opinion. If the truth isnt what you want to hear what can I do? If BMW sent out the inspector and the inspector says they will not cover it, thats what it is. Calling headquaters is going to give you a headache. Im talking to you from guy to guy man not trying insult you or belittle you or anything of the sort. I dont want to pay $700 for a battery, or $300 for a headlight, or when my check ingine light comes on and I have to kick out $70 bucks even when it warranty but it happens. This is like going to court to fight a parking ticket, because you only there for five minutes. I'll catch you guys later its Friday night.
|
Appreciate
0
|
12-07-2012, 08:44 PM | #96 | |
Banned
4
Rep 157
Posts |
Quote:
Again not saying if OP did road hazzard the car or not..but the evidence doesnt seem to be in his favor. The reason why BMW has gone to extremes to cut warranty service is exactly as you describe..too many claims for services that in many cases should not be covered. |
|
Appreciate
0
|
12-07-2012, 08:50 PM | #97 | |
First Lieutenant
52
Rep 381
Posts |
Quote:
|
|
Appreciate
0
|
12-07-2012, 08:52 PM | #98 | |
Private First Class
5
Rep 123
Posts |
Quote:
The way it looks is: dealership submitted $6K warranty claim; BMW FSE showed up; found some random scratches, and denied warranty coverage. Fair? Hope it doesn't happen to you. Last edited by bvanderbilt; 12-07-2012 at 09:02 PM.. |
|
Appreciate
0
|
12-07-2012, 08:55 PM | #99 |
Chairman of the Bored
5
Rep 49
Posts |
What does the particular BMW dealer have to do with this ? As several people have said, a repair like this has to be approved by BMW NA or they won't pay for it.
__________________
I'm on my 9th and 10th BMWs.
2012 328i Coupe 2013 M3 Coupe |
Appreciate
0
|
12-07-2012, 09:08 PM | #100 | |
Private First Class
5
Rep 123
Posts |
Quote:
The initial response from the dealer was more the opposite. Along the lines of "oh, yeah, your car, that claim was denied, the bill is $6000, you can come pick up the quote, we don't really have any details, supposedly you hit something, we're not really sure, call your insurance." So basically dealership says I need to pay $500 deductible + take an at-fault on my driving record + pay more in insurance + lose 10K in equity in the car due to a CarFax record.. I ask to see the supposed evidence of "accident damage" and I am shown normal wear and tear; techs uncomfortably stare at the ground when I ask "how could this small scratch possibly be related to a component nearly a foot away?" and "if I hit something, wouldn't there be a single scratch on the exhaust, which is several inches lower and takes up half the area of the rear end?" |
|
Appreciate
0
|
12-07-2012, 09:08 PM | #101 | |
First Lieutenant
52
Rep 381
Posts |
Quote:
I had the same problem as him. My differential bolt broke. This happened as I made a simple right hand turn on my way home from the groceries. My bolt was repaired under warranty and I didn't have to face a $6100 repair bill. Like the OP, my car is stock and I do not abuse my car in any way. My dealership's techs did not see any signs of abuse or even early tire wear. When my bolt broke at 19,000 miles I had 70% tread left. |
|
Appreciate
0
|
12-07-2012, 09:15 PM | #102 |
Chairman of the Bored
5
Rep 49
Posts |
What's the dealer supposed to do ? If BMW NA denied the claim they could beg them to change their mind but it wouldn't do any good.
__________________
I'm on my 9th and 10th BMWs.
2012 328i Coupe 2013 M3 Coupe |
Appreciate
0
|
12-07-2012, 09:15 PM | #103 |
First Lieutenant
52
Rep 381
Posts |
bvanderbilt,
Taking no responsibility if you choose to do this, I suggest you get your differential bolt fixed on your dime and take your car home. No claim necessary, the bolt is cheap (http://realoem.com/bmw/showparts.do?...18&hg=33&fg=05) (33176760343), and the replacement should not take more than 30 mins. You should be out less than $100 and rid of this headache. Once the differential is fixed in place, get your entire rear end checked by an indy shop. |
Appreciate
0
|
12-07-2012, 09:18 PM | #104 |
Private First Class
9
Rep 112
Posts |
|
Appreciate
0
|
12-07-2012, 09:21 PM | #106 | |
Private First Class
5
Rep 123
Posts |
Quote:
A good dealer would stand by their customer and at least attempt to assist them with the process if that's what is required. You would think a dealer contacting BMW NA to argue on behalf of a customer would have a lot more weight than the customer on his own. The dealer profit on the car I was attempting to buy (2013 M3) is likely greater than the quoted repair cost. Independent quotes for the same work were half the dealer quote; though I was told that the quote was "total BS" and that the only thing needed to be done was a new bolt. Some of you (that think I am lying) seem to not understand that I am attached to the car and have treated it with care; I was looking forward to putting a very nice and desirable M3 on the market before my next ED. I take really good care of my things; this maximizes resale but I am also that type of person. I want to be sure the repair is 100% -- this car is not of much interest to non-enthusiasts; the car needs to be perfect to go to its next enthusiast owner -- there is no way in hell I am going to accept having to sell a car with an accident record on the CarFax (resale -10K) when the cause of that record is 1/4" abrasion on a differential fin. Come on! There are a lot of things the dealer could do... besides what they have done. Last edited by bvanderbilt; 12-07-2012 at 09:27 PM.. |
|
Appreciate
0
|
12-07-2012, 09:36 PM | #107 | |
Chairman of the Bored
5
Rep 49
Posts |
Quote:
__________________
I'm on my 9th and 10th BMWs.
2012 328i Coupe 2013 M3 Coupe |
|
Appreciate
0
|
12-07-2012, 10:00 PM | #108 | |
Lieutenant General
2146
Rep 10,176
Posts |
Quote:
Also, I personally have had warranty work denied from one dealer, then towed it to another for fully covered work. Similarly, I've seen quite a few others that I personally know with similar experiences. Matter of fact, when asked, I suggested that a friend go to Foreign Motors West instead of Herb Chambers in Boston, where they bought the car. Well, they didn't heed my advice, were denied, and they subsequently towed the car to the other dealership for no questions asked coverage... |
|
Appreciate
0
|
12-07-2012, 10:10 PM | #109 | |
Banned
4
Rep 157
Posts |
Quote:
my thoery based on what I see..maybe I am overestimating the severity of the impact but there are impacts directly to diff..so its not out of the universe to suggest road hazard here. |
|
Appreciate
0
|
12-07-2012, 10:16 PM | #110 | |
Banned
39
Rep 1,590
Posts |
Quote:
|
|
Appreciate
0
|
Post Reply |
Bookmarks |
Thread Tools | Search this Thread |
|
|