|
|
|
Post Reply |
|
Thread Tools | Search this Thread |
10-06-2011, 08:39 AM | #67 | |
4th down; 4th quarter? Renegade.
87
Rep 3,850
Posts |
Quote:
|
|
Appreciate
0
|
10-06-2011, 08:43 AM | #68 | ||
4th down; 4th quarter? Renegade.
87
Rep 3,850
Posts |
Quote:
Quote:
I told Paul that if he wants to do the right thing he can send my father in law a check for the full amount. I don't know what they plan to do, and at this point, I don't care. |
||
Appreciate
0
|
10-06-2011, 03:26 PM | #69 |
4th down; 4th quarter? Renegade.
87
Rep 3,850
Posts |
|
Appreciate
0
|
10-06-2011, 03:51 PM | #70 | |
Captain
116
Rep 888
Posts |
Quote:
|
|
Appreciate
0
|
10-06-2011, 04:01 PM | #71 |
4th down; 4th quarter? Renegade.
87
Rep 3,850
Posts |
Well when the whole management structure has changed and you can't even get them to call you, I think it is important. Also, all customers *should* be important, but unfortunately, that is not the reality.
|
Appreciate
0
|
10-06-2011, 04:04 PM | #72 | |
4th down; 4th quarter? Renegade.
87
Rep 3,850
Posts |
Quote:
Explain how the offer was fair when they failed to do the simple job of securing an oil filter. Who was responsible for the oil leak that was present from the time they touched the car? I'm not expecting commiseration, I know there are tons of tools out there like you that simply come on here to talk shit. BTW - the thread is on the first page of google when you search for "sewickley car store". Thanks for another bump! |
|
Appreciate
0
|
10-06-2011, 04:20 PM | #73 | ||||
4th down; 4th quarter? Renegade.
87
Rep 3,850
Posts |
Quote:
LOL - so you want me to now assume that another BMW dealership has screwed up, and that my father in law is delusional and the oil leak has in fact not stopped after both he and the dealership in CT report it has. Yah that's a great argument fella if you ignore the facts. Quote:
Again, how does an oil filter loosen itself? This is comical at this point. Quote:
I've dealt with every kind of customer in my career, and a lot of small people like you too. When I'm working, I treat them all like royalty and I bust my ass to solve their problems. Quote:
|
||||
Appreciate
0
|
10-06-2011, 05:08 PM | #74 | |||
4th down; 4th quarter? Renegade.
87
Rep 3,850
Posts |
Quote:
Quote:
I agree with you - I'm clearly not important to them anymore with this new GM. He didn't even bother to return my phone call. This is really the deciding factor in choosing to move on. SM's tend to come and go, but GM's tend to last a little longer. I still have yet to hear a logical explanation of why they aren't responsible. So your position that "maybe I should get nothing" really makes no sense to me. Quote:
How is posting a factual account of the scenario irrational? If they had handled the situation properly, which I gave them ample time to do, then they could have avoided my factual posting of the interaction. What situation am I in exactly? Losing $35 and moving on to another dealer with a world class service record? Sounds like an upgrade to me...sounds like I'm cutting out a problem from my life and replacing it with a solution. Just trying to make others aware of what happened to me. As you can see from the responses, there are quite a few members who share my disgust and agree with me. |
|||
Appreciate
0
|
10-06-2011, 05:18 PM | #75 |
...
932
Rep 4,324
Posts
Drives: M340
Join Date: Aug 2006
Location: Seattle, WA
|
To me it sounds like, Sales Department has a good relationship with you but Service department does not give a crap.....
I am in a similar situation where I live as well. I do not service my car at the dealership I bought it from since I do not think highly of their service. I take my car into a dealership where I have good relations / experience with service department.
__________________
2020 G20 M340 xDrive - Portimao Blue - ZDA|ZPP|ZPX|1CR|1PE|6NW|6WD
2016 F10 535i xDrive - AW - Retired 2011 E92 M3 - AW……………....ED April 29th, 2010 - Retired 2007 E92 335i -Space Gray.....ED Oct 19th, 2006 - Retired |
Appreciate
0
|
10-06-2011, 05:26 PM | #76 | |
Moderator
7509
Rep 19,370
Posts |
Quote:
You're spending a lot of words, and probably time too if I had to guess, defending your position. You're an empassioned business owner who is ethical and probably a really decent fellow. I get it. Heck, I'd happily buy you a beer if we were in a bar right now. But I feel like things are headed toward even more ugly, more personal name-calling and maybe even posts getting deleted, etc. You've made your decision, you are happy with it, and most importantly, your dignity is still in tact. Let's just sale this one off into the sunset, and walk away smiling. Can we all agree? |
|
Appreciate
0
|
10-06-2011, 06:31 PM | #77 | |
4th down; 4th quarter? Renegade.
87
Rep 3,850
Posts |
Quote:
A lot was an overstatement; "some" is more reasonable. Username11 started the personal attacks which is his MO on here. I don't mind taking on Internet tough guys, I think it's funny. Beers on me! |
|
Appreciate
0
|
10-06-2011, 06:35 PM | #78 | |
Captain
116
Rep 888
Posts |
Quote:
You said it yourself: all customers are important. Therefore there is not a need for you to inform them of such. Im not saying you dont have valid reason to be upset. Everyone reacts to things differently and clearly this issue held great importance to you. But still... You cant expect superstar treatment by informing them of your importance or status as a customer. |
|
Appreciate
0
|
10-06-2011, 06:35 PM | #79 |
4th down; 4th quarter? Renegade.
87
Rep 3,850
Posts |
|
Appreciate
0
|
10-06-2011, 06:46 PM | #80 | |
4th down; 4th quarter? Renegade.
87
Rep 3,850
Posts |
Quote:
Again I have never asked for superstar treatment, in fact I don't beat them up on sales or service and am more than reasonable in my offers. I could have purchased my m3 for far cheaper than I did, but I chose to do business with them. Likewise, I have never once asked for anything special from service, just the work to be performed as BMW indicates. That has been too much for them multiple times now, so this is the whip cream on the whole crappy relationship. |
|
Appreciate
0
|
10-06-2011, 07:45 PM | #81 |
4th down; 4th quarter? Renegade.
87
Rep 3,850
Posts |
Quick update. Just spoke to Ron Kean, my sales guy since 2000 - a total class act as usual. He agreed that this was totally mishandled and apologized to my father in law and me. He will be following up with the relevant parties. So I'll end this thread on that positive note, and will correspond with him on future sales. I'll try out Rahal for service and report back for those local to the area.
Later! |
Appreciate
0
|
10-07-2011, 01:53 AM | #82 | |
Lieutenant
30
Rep 409
Posts |
Quote:
The more I read this the more I am inclined to believe those that Side with the dealer are those that usually get bitch slapped alot. And will probably make loyal bitches in prison. The OP tried to resolve his issue diplomatically as possible, was rebuffed on what he saw as a ridiculous offer, asks for direct contact via phone, receives no responses on multiple attempts, and finally decides to take his multiple and what seems to be volumous bussiness elsewhere and in the process reminds they are losing a great and loyal customer. Now what we don't know is- the history the OP has with the service department. Has he had multiple similar complaints? Don't know so basing all of the personal attacks without full knowledge is fuckin idiotic. If the dealer disagree, then here is a wonderful opportunity for them to respond. Oh, and the ass who made and Internet diagnosis of the OP's mental state is pretty amusing. Give a diagnosis of yourself when you get a chance. I'm sure it will be hilarious. Or let me do it for you: in my expert opinion(as opposed to your "not an expert" declaration, you are probably suffering from terminal "Dumb Ass who cares too much about what strangers say on the Internet syndrome" or what is clinically known as "DAWCTMAWSSOTIS". Tell me I'm wrong. Sorry for the long drawn out post- it's 3AM and I on Amtrak train to New Orleans, with family.
__________________
09'M3 JerezB/Tech/Cold/Prem/PDC/SR/Black Leather/ANTHRACITE Sycamore/IPOD/USB/Rear Sunshade/Premium Sounnd/6MT***Just Hit The Ground! Delivery 02/25/2009***
Last edited by thai357sig; 10-07-2011 at 02:33 AM.. |
|
Appreciate
0
|
10-07-2011, 02:43 AM | #83 |
Banned
88
Rep 1,680
Posts |
you worry too much bro, taking shit from people or not, pride this and that..
if wouldn't even be worth my time bitching about.. i've got bigger problems, like world hunger yada yada.. |
Appreciate
0
|
10-07-2011, 11:42 AM | #84 |
Captain
172
Rep 676
Posts |
People have pride and feelings and they also make "economic" decisions. If the OP feels bad dealing with them in the future that is not only his right but subjective in any case. From a logical perspective whatever made the OP feel that it was to his advantage to be such an avid customer MUST have had and can be estimated to add in the future a value well beyond $35. His choice wich to follow.
|
Appreciate
0
|
10-08-2011, 12:34 AM | #85 | |
Colonel
248
Rep 2,513
Posts |
Quote:
__________________
AW|FR 6MT E92 ///M3 |
|
Appreciate
0
|
10-08-2011, 03:27 PM | #86 |
Enlisted Member
22
Rep 32
Posts |
I think the OP did the right thing here. I had a similar situation not too long ago with my Infiniti. I had the oil changed at a small goodyear shop and had an oil smell for a month after the oil change. I finally had time to bring it in to the dealer and they told me it was the oil filter seal. Obviously from the last oil change. They had to change the oil ($70) to fix the problem.
I called the goodyear shop from the dealer and the manager instantly said "stop by and i'll refund you the dealer oil change price of $70" - I said thank you and picked up my cash a few days later. I didn't expect the goodyear to give me $70 after they messed up a $25 oil change but they did! Your dealer should have given you the refund. |
Appreciate
0
|
10-08-2011, 07:36 PM | #87 |
Brigadier General
370
Rep 4,167
Posts |
Hell, customer service must be at the end of businesses priorities lately...
BEST BUY: Was told today they were going to deliver a washer and dryer to my house, paid 1200, so a dryer shows up. Best buy said that the washer could not be deliver to their main store(20 minutes away) for the driver to pick it up and deliver to my house (10 min away). So basically, even though I live 10 minutes from best buy I cannot have my washer the same day I have my dryer because best buy did not tell the driver to pick up my washer on the way when he was delivering my dryer. Then the motherfucker shows up with a dented dryer, WTF SON MEREFASFDAEFAFD FURNTURE STORE: Ordered 2300 living room/bedroom set, apparently even though we ordered a couch with the right side attachements, they only seem to have picked up the left side and cant even deliver it to me because they do not have the rest of my items. In my mind, I would of delivered the couch at least, so my wife and I are now sitting on the fucking floor watching a gloreous LED tv without any chairs to ease my ASS PAIN
__________________
Audi R8 v10 Ford Raptor m3e46freak@yahoo.comfor all euro parts!! ebay/craigslist verified/ m3post/e46fanantics/m3forum/zpost/bimmerforum |
Appreciate
0
|
10-09-2011, 12:45 AM | #88 |
chris
278
Rep 12,144
Posts |
at least they offered to pay half the bill... most dealerships wont even entertain the idea. you should have taken their offer.
__________________
Current: 2013 F10 M5 & 2016 Mini JCW 2013 GLK350 (gone), 997.1 GT3RS (gone), 2009 WRX STI (gone), e92 M3 (gone) |
Appreciate
0
|
Post Reply |
Bookmarks |
Thread Tools | Search this Thread |
|
|