Dealer charged $7 for solvent?!?

Damage Inc · 10-07-2013, 10:00 PM

So I drop into a new dealer (I moved out of state) for an oil change, out of service so its $250. I noticed my receipt the other day, they charged me $7 for windshield solvent.

I've been going to BMW dealers for 12 years. Some cars in service, others not. I've NEVER been charged for solvent. Let alone, $7? What solvent is worth $7? Let alone they charge it and don't tell me.

I called the SA. He doesn't see a problem with it. "Uh, its in your car now. You need to pay for it. We charge ALL of our customers for solvent without asking if they need it". HUH?

Ok, so am I wrong? WTF?

Race_Doc11 · 10-07-2013, 10:05 PM

Stealers!! to make you feel better Audi dealer had done the same with me. Looks like a common practice to rip-off customers.

Quote:

Originally Posted by MojorisinM3

So I drop into a new dealer (I moved out of state) for an oil change, out of service so its $250. I noticed my receipt the other day, they charged me $7 for windshield solvent.

I've been going to BMW dealers for 12 years. Some cars in service, others not. I've NEVER been charged for solvent. Let alone, $7? What solvent is worth $7? Let alone they charge it and don't tell me.

I called the SA. He doesn't see a problem with it. "Uh, its in your car now. You need to pay for it. We charge ALL of our customers for solvent without asking if they need it". HUH?

Ok, so am I wrong? WTF?

Never Convicted · 10-07-2013, 10:12 PM

Quote:

Originally Posted by MojorisinM3

So I drop into a new dealer (I moved out of state) for an oil change, out of service so its $250. I noticed my receipt the other day, they charged me $7 for windshield solvent.

I've been going to BMW dealers for 12 years. Some cars in service, others not. I've NEVER been charged for solvent. Let alone, $7? What solvent is worth $7? Let alone they charge it and don't tell me.

I called the SA. He doesn't see a problem with it. "Uh, its in your car now. You need to pay for it. We charge ALL of our customers for solvent without asking if they need it". HUH?

Ok, so am I wrong? WTF?

They obviously don't know how important you are. Maybe send the kid to a state school?

Endless619 · 10-07-2013, 10:16 PM

Solvent has always been a no charge and since I supply my own oil it runs me $49 an oil change at the BMW dealer.

mdosu · 10-07-2013, 10:33 PM

So what solvent is it?

pkimM3r · 10-07-2013, 10:53 PM

Quote:

Originally Posted by mdosu

So what solvent is it?

Wth is solvent? I would ask them to take it out and refund the $7 just to throw a fit. I would be storming in there.

V8FunNaturally · 10-07-2013, 11:17 PM

Winshield washer fluid = solvent diluted in water

SilentAttack · 10-07-2013, 11:34 PM

take it out put it in a bottle and ask for a refund

MRSSIIM3 · 10-07-2013, 11:48 PM

i got charged $8 for a new battery in my key this past weekend...and the car is only 8 months old and under warranty...

mdosu · 10-08-2013, 12:49 AM

Quote:

Originally Posted by MRSSIIM3

i got charged $8 for a new battery in my key this past weekend...and the car is only 8 months old and under warranty...

Did you ask for it to be replaced?

mdosu · 10-08-2013, 01:55 AM

so you have some mysterious fluid somewhere in your car? Sounds like they just stole $7 from you

pkimM3r · 10-08-2013, 03:06 AM

Quote:

Originally Posted by mdosu

Did you ask for it to be replaced?

tell them something is wrong with the key? did they fuck with the battery? because it doesn't feel right LOL.

MRSSIIM3 · 10-08-2013, 08:56 AM

Quote:

Originally Posted by mdosu

Did you ask for it to be replaced?

yes i did because it didnt work anymore lol. they said i had to pay

happos2 · 10-08-2013, 09:20 AM

Quote:

Originally Posted by MRSSIIM3

yes i did because it didnt work anymore lol. they said i had to pay

My battery replacement in the key fob was free during warranty! Either that or the dealer actually likes its customers.

thekurgan · 10-08-2013, 09:25 AM

P21s windshield booster is like $8 or $9 and works much better than the dealer diluted windex. Dealers are getting cheaper and cheaper.

10-07-2013, 10:00 PM	#1
Damage Inc Lieutenant Colonel 790 Rep 1,927 Posts Drives: 2017 M2 Join Date: Apr 2005 Location: Nashville iTrader: (1)	Dealer charged $7 for solvent?!? So I drop into a new dealer (I moved out of state) for an oil change, out of service so its $250. I noticed my receipt the other day, they charged me $7 for windshield solvent. I've been going to BMW dealers for 12 years. Some cars in service, others not. I've NEVER been charged for solvent. Let alone, $7? What solvent is worth $7? Let alone they charge it and don't tell me. I called the SA. He doesn't see a problem with it. "Uh, its in your car now. You need to pay for it. We charge ALL of our customers for solvent without asking if they need it". HUH? Ok, so am I wrong? WTF? __________________ Current: 17 OG M2 / R8 Performance Past Performance Cars: 01 M3, 05 M3, 06 M5, 08 M6, 08 M3, 11 M3, 13 M3, 15 M3, 911 C4S, 911 GTS, 17 M2,R8 V8, R8 RWS
	Appreciate 0 Tweet Quote

10-07-2013, 10:16 PM	#4
Endless619 DHS 205 Rep 4,011 Posts Drives: 2023 M4, 2020 Land Rover Join Date: Oct 2010 Location: Disneyland iTrader: (14) Garage List 2014 Range Rover Ev ... [0.00] 2006 Acura TL [0.00]	Solvent has always been a no charge and since I supply my own oil it runs me $49 an oil change at the BMW dealer. __________________ 2020 Land Rover Velar Autobiography 2023 BMW M4 2016 X3
	Appreciate 0 Quote

10-07-2013, 10:33 PM	#5
mdosu Banned 314 Rep 8,496 Posts Drives: Double Vanos'd Civic-M3 Join Date: Oct 2009 Location: San Francisco iTrader: (6)	So what solvent is it?
	Appreciate 0 Quote

10-07-2013, 11:17 PM	#7
V8FunNaturally Banned 57 Rep 1,017 Posts Drives: Regensburg Factory E92M3 Join Date: Jan 2012 Location: NA iTrader: (0)	Winshield washer fluid = solvent diluted in water
	Appreciate 0 Quote

10-07-2013, 11:34 PM	#8
SilentAttack Lieutenant Colonel 163 Rep 1,790 Posts Drives: 08 E90 Jerez Black 6MT Join Date: Nov 2011 Location: Nashville, TN iTrader: (0)	take it out put it in a bottle and ask for a refund __________________ Stupid Photobucket
	Appreciate 0 Quote

10-07-2013, 11:48 PM	#9
MRSSIIM3 General 149 Rep 1,348 Posts Drives: M4 SO Join Date: Apr 2009 Location: NY iTrader: (5)	i got charged $8 for a new battery in my key this past weekend...and the car is only 8 months old and under warranty...
	Appreciate 0 Quote

10-08-2013, 01:55 AM	#11
mdosu Banned 314 Rep 8,496 Posts Drives: Double Vanos'd Civic-M3 Join Date: Oct 2009 Location: San Francisco iTrader: (6)	so you have some mysterious fluid somewhere in your car? Sounds like they just stole $7 from you
	Appreciate 0 Quote

10-08-2013, 09:25 AM	#15
thekurgan Bad Lieutenant 233 Rep 3,517 Posts Drives: E90M3 Join Date: Aug 2007 Location: Sacramento iTrader: (0) Garage List 2008 BMW M3 [0.00]	P21s windshield booster is like $8 or $9 and works much better than the dealer diluted windex. Dealers are getting cheaper and cheaper. __________________ 02 E39M5 \| TiAg/Schwartz \| Tubi Rumore \| Ultimate Ti Pedals \| E60 SSK \| Jim Blanton 3.45 40/100% \| Coby Alcantara \| StrongStrut STB
	Appreciate 0 Quote