Turner Motor Sports Screwed Up....But Fixed It.. Thanks!

mscdman · 02-21-2013, 06:42 PM

I waited a week and a half for my 20mm spacers so I could get my wheels on my car for an event tomorrow. Box arrives today so I'm all excited.

There are 10mm spacers in the 20mm box. So frustrating. Does not inspire confidence in this company. And their phone is on eternal busy.

It's a giant pain in the ass to have to go out of my way to ship these back to them and I needed them tomorrow.

Grrrrrr

Chriskm3 · 02-21-2013, 06:44 PM

I delt with then in the past and I was not pleased with the outcome

badazzm · 02-21-2013, 06:55 PM

That sucks but you gotta post this in vendor comment section so more people are aware.

mscdman · 02-21-2013, 06:57 PM

Can a moderator please move it?

w00tw00t · 02-21-2013, 07:24 PM

yikes.. they probably focus more on their racing then good customer service..

Darth One · 02-21-2013, 08:07 PM

i've been buying stuff from them for more than 10 years and always had great service and responsiveness. i completely understand your frustration and that it can't be helped to not have the spacers for the event...but why dont you give them a chance to make it right and see what they do?

Denk · 02-21-2013, 08:11 PM

I've had excellent customer service from Turner in the past. I had issues with an exhaust for my old e46 M3 purchased from Turner and they were all over it. Maybe it's sales person specific?

ScreaM · 02-21-2013, 08:12 PM

OMG quick someone call a world wide intervention.. the wrong part was sent out.

mscdman · 02-21-2013, 08:17 PM

Quote:

Originally Posted by Darth One

i've been buying stuff from them for more than 10 years and always had great service and responsiveness. i completely understand your frustration and that it can't be helped to not have the spacers for the event...but why dont you give them a chance to make it right and see what they do?

I'm hoping they will darth. Giving them the benefit of the doubt. But they don't even have an answering machine and their phone is always busy...

Vic311 · 02-21-2013, 08:23 PM

Quote:

Originally Posted by Darth One

i've been buying stuff from them for more than 10 years and always had great service and responsiveness. i completely understand your frustration and that it can't be helped to not have the spacers for the event...but why dont you give them a chance to make it right and see what they do?

+1

TMS is one of the best tuner shops I have dealt with. There is a reason why their phones are always busy..they're good. Mistakes happen, give them a chance to fix it

BIU · 02-21-2013, 08:26 PM

mikeokimster is that you?

I kid I kid...

Dave07997S · 02-21-2013, 08:36 PM

Always had great results with Turner's. Anyone can make a mistake...hope it gets worked out for the OP.

JEllis · 02-21-2013, 08:40 PM

I have had nothing but great experiences with TMS and I have used them for various things for over a decade.

Jason

Rk-d · 02-21-2013, 09:53 PM

Quote:

Originally Posted by mscdman

I waited a week and a half for my 20mm spacers so I could get my wheels on my car for an event tomorrow. Box arrives today so I'm all excited.

There are 10mm spacers in the 20mm box. So frustrating. Does not inspire confidence in this company. And their phone is on eternal busy.

It's a giant pain in the ass to have to go out of my way to ship these back to them and I needed them tomorrow.

Grrrrrr

Mistakes happen - no one is perfect. What matters is how the vendor responds.

gatorfast · 02-22-2013, 07:00 AM

Quote:

Originally Posted by mscdman

Giving them the benefit of the doubt. But they don't even have an answering machine and their phone is always busy...

Benefit of the doubt? By immediately posting a thread called "Turner Motor Sports Sucks"?

Its annoying that you received the wrong part. I would be upset too if I was in your situation. But a least give them a chance to correct it (which they probably will).

M3SQRD · 02-22-2013, 07:21 AM

I've been purchasing stuff from TMS for over a decade and I've had one issue which was resolved quickly and to my satisfaction. Yes, it sucks that you didn't get the correct spacers but please give them a chance to resolve the issue before you create a thread stating they suck

ChrisDUS · 02-22-2013, 07:37 AM

Are you sure it is a mistake? Maybe 20mm on the box means 20mm per axle which means 10mm per side...
If I'm wrong, I didn't say anything

mscdman · 02-22-2013, 08:33 AM

Update: Finally was able to get ahold of them today. Not sure why their phone was alway busy every time I called. Maybe they were closed or out of the office? Don't know. An answering machine message would be nice.

Anyway, I spoke to Doug at TMS and he is in fact taking care of me and is going to get me the right ones overnighted. He was very corteous and helpful. SO TMS.....you are back on my good side. It is a nice change to see good custoemr service when mistakes happen. Usually, if this were to happen, I would get told "will take another week +" and we have to charge you for another set until ours come back.

Not the case here. Thanks TM & Doug for putting up with an irrated custumer and for making it right!

THE TECH · 02-22-2013, 08:52 AM

Quote:

Originally Posted by Darth One

i've been buying stuff from them for more than 10 years and always had great service and responsiveness. i completely understand your frustration and that it can't be helped to not have the spacers for the event...but why dont you give them a chance to make it right and see what they do?

Quote:

Originally Posted by Vic311

+1

TMS is one of the best tuner shops I have dealt with. There is a reason why their phones are always busy..they're good. Mistakes happen, give them a chance to fix it

Quote:

Originally Posted by robotk

Mistakes happen - no one is perfect. What matters is how the vendor responds.

Quote:

Originally Posted by gatorfast

Benefit of the doubt? By immediately posting a thread called "Turner Motor Sports Sucks"?

Its annoying that you received the wrong part. I would be upset too if I was in your situation. But a least give them a chance to correct it (which they probably will).

Quote:

Originally Posted by M3SQRD

I've been purchasing stuff from TMS for over a decade and I've had one issue which was resolved quickly and to my satisfaction. Yes, it sucks that you didn't get the correct spacers but please give them a chance to resolve the issue before you create a thread stating they suck

The problem with all these responses is that the customer wanted his product by a certain date. This cannot happen regardless of whether Turner ends up getting him the correct parts. You cannot rectify time.

slicer · 02-22-2013, 09:10 AM

Any vender (or person) can and will make mistakes. Assuming the mistakes are not too frequent... It's all about how the mistakes are handled that determines the quality of the vender IMO.

mscdman · 02-22-2013, 09:14 AM

Quote:

Originally Posted by slicer

Any vender (or person) can and will make mistakes. Assuming the mistakes are not too frequent... It's all about how the mistakes are handled that determines the quality of the vender IMO.

I agree. And I feel that although I needed them today, they are doing what they can to make it right. Same day arrival isn't an option so they are doing the next best thing.

M3 Esq · 02-22-2013, 10:07 AM

Sorry to hear it. Glad they are taking care of you.

02-21-2013, 06:42 PM	#1
mscdman Private First Class 22 Rep 167 Posts Drives: 335xi Join Date: Jan 2011 Location: Denver iTrader: (0)	Turner Motor Sports Screwed Up....But Fixed It.. Thanks! I waited a week and a half for my 20mm spacers so I could get my wheels on my car for an event tomorrow. Box arrives today so I'm all excited. There are 10mm spacers in the 20mm box. So frustrating. Does not inspire confidence in this company. And their phone is on eternal busy. It's a giant pain in the ass to have to go out of my way to ship these back to them and I needed them tomorrow. Grrrrrr Last edited by mscdman; 02-22-2013 at 08:35 AM.. Reason: Vendor took care of problem
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02-21-2013, 06:44 PM	#2
Chriskm3 Colonel 59 Rep 2,186 Posts Drives: M3 Join Date: Jul 2012 Location: Toronto iTrader: (4)	I delt with then in the past and I was not pleased with the outcome __________________ Vf supercharger + tune/H&R coils/ Akra evolution exhaust/Volk te37/ Rs-3 tires/ Brembos /TIal BOV/ OSS blacked out headlights/LUX v3/Led taillights/ Challenge Front lip/ P3 vent gauge/ F10 m5 shift mob/Matte black front grills/ And a funky air fresher
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02-21-2013, 06:55 PM	#3
badazzm Lieutenant 21 Rep 536 Posts Drives: RRS GT2 Join Date: May 2012 Location: San Jose, CA iTrader: (1)	That sucks but you gotta post this in vendor comment section so more people are aware.
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02-21-2013, 06:57 PM	#4
mscdman Private First Class 22 Rep 167 Posts Drives: 335xi Join Date: Jan 2011 Location: Denver iTrader: (0)	Can a moderator please move it?
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02-21-2013, 07:24 PM	#5
w00tw00t Colonel 408 Rep 2,171 Posts Drives: 2016 MW M4 Join Date: Oct 2010 Location: San Jose, CA iTrader: (13)	yikes.. they probably focus more on their racing then good customer service..
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02-21-2013, 08:07 PM	#6
Darth One drunk poster 6614 Rep 3,649 Posts Drives: M4 GTS \| E46 M3 Join Date: Jul 2008 Location: FL iTrader: (0)	i've been buying stuff from them for more than 10 years and always had great service and responsiveness. i completely understand your frustration and that it can't be helped to not have the spacers for the event...but why dont you give them a chance to make it right and see what they do?
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02-21-2013, 08:11 PM	#7
Denk Brigadier General 1006 Rep 3,341 Posts Drives: 2021 X5M Join Date: May 2011 Location: PNW iTrader: (2)	I've had excellent customer service from Turner in the past. I had issues with an exhaust for my old e46 M3 purchased from Turner and they were all over it. Maybe it's sales person specific?
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02-21-2013, 08:12 PM	#8
ScreaM Banned 1 Rep 100 Posts Drives: M3 Join Date: Feb 2013 Location: AZ iTrader: (0)	OMG quick someone call a world wide intervention.. the wrong part was sent out.
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02-21-2013, 08:26 PM	#11
BIU Captain 22 Rep 631 Posts Drives: M Join Date: Apr 2009 Location: Ex-HK iTrader: (0)	mikeokimster is that you? I kid I kid...
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02-21-2013, 08:36 PM	#12
Dave07997S Brigadier General 729 Rep 3,966 Posts Drives: 2020 Ford Mustang GT Join Date: May 2009 Location: El Segundo, CA iTrader: (1)	Always had great results with Turner's. Anyone can make a mistake...hope it gets worked out for the OP. __________________ 2020 Ford Mustang GT 6MT PP1 444rwhp (Sold)2013 M3 Coupe-MR/BLK ZCP, 2011 M3 Coupe-MR/Blk 2007 Porsche 997C2S Speed Yellow/Blk sport seats 2004 BMW M3 Imola/Blk
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02-21-2013, 08:40 PM	#13
JEllis Major General 532 Rep 5,498 Posts Drives: E36 M3, E92 M3 Join Date: Oct 2006 Location: Dallas/Ft. Worth iTrader: (4)	I have had nothing but great experiences with TMS and I have used them for various things for over a decade. Jason __________________ Instagram: jellismotorwerks
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02-22-2013, 07:21 AM	#16
M3SQRD Major General 2198 Rep 5,617 Posts Drives: E92 M3,G20 330ix,F22 240iX,F82 Join Date: Jun 2009 Location: Mid-Atlantic iTrader: (11)	I've been purchasing stuff from TMS for over a decade and I've had one issue which was resolved quickly and to my satisfaction. Yes, it sucks that you didn't get the correct spacers but please give them a chance to resolve the issue before you create a thread stating they suck
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02-22-2013, 07:37 AM	#17
ChrisDUS Private 8 Rep 97 Posts Drives: 2008 M3 E90 Join Date: Apr 2012 Location: Düsseldorf, Germany iTrader: (0)	Are you sure it is a mistake? Maybe 20mm on the box means 20mm per axle which means 10mm per side... If I'm wrong, I didn't say anything
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02-22-2013, 08:33 AM	#18
mscdman Private First Class 22 Rep 167 Posts Drives: 335xi Join Date: Jan 2011 Location: Denver iTrader: (0)	Update: Finally was able to get ahold of them today. Not sure why their phone was alway busy every time I called. Maybe they were closed or out of the office? Don't know. An answering machine message would be nice. Anyway, I spoke to Doug at TMS and he is in fact taking care of me and is going to get me the right ones overnighted. He was very corteous and helpful. SO TMS.....you are back on my good side. It is a nice change to see good custoemr service when mistakes happen. Usually, if this were to happen, I would get told "will take another week +" and we have to charge you for another set until ours come back. Not the case here. Thanks TM & Doug for putting up with an irrated custumer and for making it right!
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02-22-2013, 09:10 AM	#20
slicer Major General 2741 Rep 6,734 Posts Drives: 'E46 M3 Race Car, '23 X7 Join Date: Jan 2009 Location: Wisconsin - Instagram - @slicer_m iTrader: (39)	Any vender (or person) can and will make mistakes. Assuming the mistakes are not too frequent... It's all about how the mistakes are handled that determines the quality of the vender IMO. __________________ '23 X7 '04 M3 - Fall Line Motorsports Built Race Car - S65 swap, Dry Sump, Bosch Stand-Alone ECU, Drenth Sequential Trans, MCS 3-Way, Flossmann Wide Body, Brembo Motorsports Brakes, Drexler LSD, BBS E88 Etc. INSTAGRAM - @Slicer_M
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02-22-2013, 10:07 AM	#22
M3 Esq Automobilist 395 Rep 2,632 Posts Drives: E70 X5, 911 GT3 Join Date: Aug 2007 Location: CT iTrader: (12)	Sorry to hear it. Glad they are taking care of you.
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