Transporter damaged car

Synikal · 12-18-2005, 09:42 PM

Well, I finally got my car shipped from Ohio; only drove it for roughly 10 miles so the wait was killing me. After getting the call from the transporter saying that he was just 10 minuets away, I cleared everything from the garage, just to make a spot for the newcomer. As he turned the corner, the damage stood out like a shore thumb. From far away it looked like dirt/dust but as he pulled closer, I saw it was scratched and the paint peeled off. The second he stepped down from his truck, I didn't even let him have a chance to give an excuse. I told him, "There was damage done to my car I need it fixed." Without hesitation he said, "It wasn't me..." I couldn't believe this guy. Well I said, "When I signed the papers in Ohio, it clearly stated that when the customer gives the key(s) to the driver its 'our responsibility' to keep your car 'safe'." Then he started saying some BS, excuse about the weather. So I said to him, "Before I get lawyers involved, I suggest calling your supervisor right now and tell him what kind of damage you've done to my car." In shame he put his head down and got his phone out. Within a couple hours, I get a lovely phone call from the transportation company saying, "Please, sir we don't want any legal action, we'll pay for the damages." Sheesh, what a day... but I'm glad its going to taking care of. Only bad part is, I finally get the car in my hands and I have to give it off to someone else, again. Anyways, here are some pictures...

ward · 12-18-2005, 09:46 PM

what an ass

way to stand up!!!!

ashecnc · 12-18-2005, 10:00 PM

Oh dang! Well you'll get it fixed and it will be perfect again, take some pics of the whole car, we'd love to see it

Schweitzer · 12-18-2005, 10:04 PM

Jesus, Mary, and Joseph! That sucks! Just make sure you take it to a first rate body shop for the painting, and when you get your car back, check your windows and rims for paint overspray.
Sorry to hear about that.

David328M-Sport · 12-18-2005, 10:15 PM

The transporter should lose his job

ashecnc · 12-18-2005, 10:17 PM

BTW, how did that happen, did someone drive it into something? or did they ever tell you?

nabutes · 12-18-2005, 10:19 PM

Way to go bud...

Synikal · 12-18-2005, 10:39 PM

Quote:

Originally Posted by ashecnc

BTW, how did that happen, did someone drive it into something? or did they ever tell you?

I didn't even want to ask, but I assume it was from him loading and unloading the car.

djb · 12-18-2005, 10:50 PM

I was involved with a professional piano mover who totally dropped a brand new 7 foot concert grand piano---fell from its side onto the floor!

It suffered a huge crack in the finger board...sound board was OK thank goodness....it was easily repaired....their insurance paid.

These things happen.

That piano is valued as much as a loaded 330.

e30klassic · 12-18-2005, 11:27 PM

It happen to my friends car also. She had it ship from Ohio to SF, CA.........She endup calling the company for damage because she find some fine scratches plus over 100 miles got put on the lexus.
I do not trust those guys.

poldim · 12-18-2005, 11:35 PM

Quote:

Originally Posted by e30klassic

It happen to my friends car also. She had it ship from Ohio to SF, CA.........She endup calling the company for damage because she find some fine scratches plus over 100 miles got put on the lexus.
I do not trust those guys.

I hate letting anyone else do anything to my car...

diesel007 · 12-19-2005, 01:38 AM

Quote:

Originally Posted by ashecnc

Well you'll get it fixed and it will be perfect again

Not to be a downer, but I doubt that. The towing company may pay to get it repaired, but unless they fork over that cash to have an extremely good professional shop fix it then it will be mismatched, over sprayed, and/or orange peeled. I would recommend against BMW fixing it. Through my experience they just use cheap quick fix detailers who do mediocre paint repair at best. I would ask for a whole new bumper if I were you, and the trunk scratch will require the whole trunk to be repainted.

You seem to have a good attitude about the whole thing, if it were me I would have posted the name of the towing company along with lots of :mad: and

Asiann · 12-19-2005, 01:45 AM

I had the same problem shipping from SC to HI. I went to the shipping company to pick up our new vw Jetta and 04 Envoy XUV. Well to make a long story short they both were damaged. VW had $3k and the Envoy had about $1500 in damages. The Jetta was containerized, but shipped with an auto transport. When I go back to the mainland I will drive my cars back to wherever the Army sends me. I feel your pain!

BMW0 · 12-19-2005, 06:35 AM

Life is full of suprises

You take care of that wonderful E90 and we hope to see it scratch free next time you post pics. Thanks for the experience, now we all know what to do if something like that happens to us. Happy holidays~

ashecnc · 12-19-2005, 08:01 AM

Quote:

Originally Posted by diesel007

Not to be a downer, but I doubt that. The towing company may pay to get it repaired, but unless they fork over that cash to have an extremely good professional shop fix it then it will be mismatched, over sprayed, and/or orange peeled. I would recommend against BMW fixing it. Through my experience they just use cheap quick fix detailers who do mediocre paint repair at best. I would ask for a whole new bumper if I were you, and the trunk scratch will require the whole trunk to be repainted.

You seem to have a good attitude about the whole thing, if it were me I would have posted the name of the towing company along with lots of :mad: and

Yes, take it to a great place..hey, new puppy?

ThreeBimm · 12-19-2005, 09:07 AM

I would freak the f*ck out if my car showed up with scratches like that. Glad to see they took responsibility and are going to try and rectify the problem.

jmcphillips1 · 12-19-2005, 09:23 AM

sounds like a total nightmare

txusa03 · 12-19-2005, 09:34 AM

Now every time I let someone handles my car, I will always remember this horror story. Hope you get it fix soon.

ek9hatch00 · 12-19-2005, 01:41 PM

man..thats some trashy transporter..he'd be dead by now if that happened to me

Synikal · 12-19-2005, 04:26 PM

Thanks guys! I drop it off to the shop this Friday. I would imagine they would keep it until the middle of January sometime, because of Christmas and New Years.

ashecnc · 12-19-2005, 07:03 PM

Quote:

Originally Posted by Synikal

Thanks guys! I drop it off to the shop this Friday. I would imagine they would keep it until the middle of January sometime, because of Christmas and New Years.

3aficionado · 12-19-2005, 07:21 PM

Synikal, that sucks. Hold that transporter company responsible for every dime it takes to get it back to new. Don't sign any docs (sign away your rights to sue) until you are happy.

Just curious, why did you only drive the car for 10 miles before shipping from Ohio to Arizona? Was it an internet/fly-in to test drive purchase?

Also, do you know if the car was covered by your insurance during the transportation? Just curious if you have a second checkbook to pay repairs in case the transportation company drags their feet.

12-18-2005, 09:42 PM	#1
Synikal Second Lieutenant 37 Rep 209 Posts Drives: F30 335i M Sport Join Date: Nov 2005 Location: Scottsdale, AZ iTrader: (0)	Transporter damaged car Well, I finally got my car shipped from Ohio; only drove it for roughly 10 miles so the wait was killing me. After getting the call from the transporter saying that he was just 10 minuets away, I cleared everything from the garage, just to make a spot for the newcomer. As he turned the corner, the damage stood out like a shore thumb. From far away it looked like dirt/dust but as he pulled closer, I saw it was scratched and the paint peeled off. The second he stepped down from his truck, I didn't even let him have a chance to give an excuse. I told him, "There was damage done to my car I need it fixed." Without hesitation he said, "It wasn't me..." I couldn't believe this guy. Well I said, "When I signed the papers in Ohio, it clearly stated that when the customer gives the key(s) to the driver its 'our responsibility' to keep your car 'safe'." Then he started saying some BS, excuse about the weather. So I said to him, "Before I get lawyers involved, I suggest calling your supervisor right now and tell him what kind of damage you've done to my car." In shame he put his head down and got his phone out. Within a couple hours, I get a lovely phone call from the transportation company saying, "Please, sir we don't want any legal action, we'll pay for the damages." Sheesh, what a day... but I'm glad its going to taking care of. Only bad part is, I finally get the car in my hands and I have to give it off to someone else, again. Anyways, here are some pictures... Attached Images __________________ /Chris
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12-18-2005, 09:46 PM	#2
ward Major General 155 Rep 6,158 Posts Drives: F Join Date: May 2005 Location: T iTrader: (0)	what an ass way to stand up!!!!
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12-18-2005, 10:00 PM	#3
ashecnc In the delivery business :) 25 Rep 991 Posts Drives: '06 325i Jet Black/Black Join Date: Dec 2005 Location: Asheville, NC (mountains) Blue Ridge Parkway iTrader: (1) Garage List 2006 325i [0.00] 2006 325i [0.00]	Oh dang! Well you'll get it fixed and it will be perfect again, take some pics of the whole car, we'd love to see it __________________ Born 10/05 '06 325i Jet Black, Black, Sport Package, Xenon's, Heated Seats & Power, Sat. Prep, Rear Spoiler, Chrome Tips, Blacklines, Chrome Grills, 19" M5 wheels NO MORE run flats, drives like a dream now
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12-18-2005, 10:04 PM	#4
Schweitzer Lieutenant 46 Rep 415 Posts Drives: 2015 M5 CP Join Date: Nov 2005 Location: Downtown Los Angeles, CA iTrader: (1) Garage List 2007 335i Coupe [0.00]	Jesus, Mary, and Joseph! That sucks! Just make sure you take it to a first rate body shop for the painting, and when you get your car back, check your windows and rims for paint overspray. Sorry to hear about that. __________________ 2015 M5, Alpine White, Sakhir Orange/Black leather, 20"M Style 343M, forged black wheels, Carbon Fiber trim/mirror caps, Competition Package, Executive Package, Bang & Olufsen sound.
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12-18-2005, 10:15 PM	#5
David328M-Sport Brigadier General 101 Rep 3,566 Posts Drives: F30 M-Sport 328i Estoril Blue Join Date: Jun 2005 Location: Melbourne Australia iTrader: (0)	The transporter should lose his job __________________ 328i M-Sport, Estoril Blue, Carbon XP 35 Tint, front heated seats, black Dakota, Sports Suspension, Anthracite Headliner, HUD, Pro Nav, Sunroof, hk 600w, Bi-Xenon, 19" 403M wheels, Reversing Camera, DAB+, Xenon, BT Ext Connect, MST turbo intake pipe, MST Cold Air Intake, JB4 on Map 2 with Catless DP produces awesome performance in Sport.
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12-18-2005, 10:17 PM	#6
ashecnc In the delivery business :) 25 Rep 991 Posts Drives: '06 325i Jet Black/Black Join Date: Dec 2005 Location: Asheville, NC (mountains) Blue Ridge Parkway iTrader: (1) Garage List 2006 325i [0.00] 2006 325i [0.00]	BTW, how did that happen, did someone drive it into something? or did they ever tell you? __________________ Born 10/05 '06 325i Jet Black, Black, Sport Package, Xenon's, Heated Seats & Power, Sat. Prep, Rear Spoiler, Chrome Tips, Blacklines, Chrome Grills, 19" M5 wheels NO MORE run flats, drives like a dream now
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12-18-2005, 10:19 PM	#7
nabutes career student 11 Rep 204 Posts Drives: '08 335xi Join Date: Jun 2005 Location: NJ >> VA/DC iTrader: (0)	Way to go bud...
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12-18-2005, 10:50 PM	#9
djb New Member 5 Rep 27 Posts Drives: 2009 DCT M3 Sedan-JzBlk/FxRd Join Date: Oct 2005 Location: Toronto iTrader: (0)	been there.... I was involved with a professional piano mover who totally dropped a brand new 7 foot concert grand piano---fell from its side onto the floor! It suffered a huge crack in the finger board...sound board was OK thank goodness....it was easily repaired....their insurance paid. These things happen. That piano is valued as much as a loaded 330.
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12-18-2005, 11:27 PM	#10
e30klassic Banned 25 Rep 375 Posts Drives: Sport T-Silver E90 Join Date: Oct 2005 Location: SF, Ca. iTrader: (2) Garage List 2006 328i [0.00]	It happen to my friends car also. She had it ship from Ohio to SF, CA.........She endup calling the company for damage because she find some fine scratches plus over 100 miles got put on the lexus. I do not trust those guys.
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12-19-2005, 01:45 AM	#13
Asiann Got Seoul? 116 Rep 2,862 Posts Drives: 2012 535i MSport Join Date: Dec 2005 Location: Honolulu iTrader: (0) Garage List 2012 BMW 535i [0.00] 2008 750Li [0.00] 2006 BMW [0.00]	I had the same problem shipping from SC to HI. I went to the shipping company to pick up our new vw Jetta and 04 Envoy XUV. Well to make a long story short they both were damaged. VW had $3k and the Envoy had about $1500 in damages. The Jetta was containerized, but shipped with an auto transport. When I go back to the mainland I will drive my cars back to wherever the Army sends me. I feel your pain! __________________ Can you say Alooooha? [SIGPIC][/SIGPIC]
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12-19-2005, 06:35 AM	#14
BMW0 Colonel 235 Rep 2,059 Posts Drives: AW E90 330i Join Date: Nov 2005 Location: Spokane, WA iTrader: (0) Garage List 2006 330i [0.00]	Life is full of suprises You take care of that wonderful E90 and we hope to see it scratch free next time you post pics. Thanks for the experience, now we all know what to do if something like that happens to us. Happy holidays~ __________________ 330i 6MT l 255 HP @ 5900 rpm 214 lb-ft Torque @ 3500 rpm l Alpine White l Beige l Aluminum l ZSP l 494 l PDC "Freude am Fahren" = "Joy to Drive"
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12-19-2005, 09:07 AM	#16
ThreeBimm Private First Class 13 Rep 177 Posts Drives: 325 xi Join Date: Oct 2005 Location: MA iTrader: (0)	I would freak the f*ck out if my car showed up with scratches like that. Glad to see they took responsibility and are going to try and rectify the problem.
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12-19-2005, 09:23 AM	#17
jmcphillips1 Captain 60 Rep 667 Posts Drives: 2012 128 Coupe Join Date: Oct 2005 Location: Alabama iTrader: (1) Garage List 2012 BMW 128i Coupe [0.00]	sounds like a total nightmare
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12-19-2005, 09:34 AM	#18
txusa03 Major General 548 Rep 6,563 Posts Drives: TS330iPPSP6MT Join Date: Jul 2005 Location: Planet Earth iTrader: (3)	Now every time I let someone handles my car, I will always remember this horror story. Hope you get it fix soon.
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12-19-2005, 01:41 PM	#19
ek9hatch00 Second Lieutenant 17 Rep 254 Posts Drives: e90 Join Date: Oct 2005 Location: NoVA iTrader: (2) Garage List 2009 E90 M3 [0.00]	man..thats some trashy transporter..he'd be dead by now if that happened to me
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12-19-2005, 04:26 PM	#20
Synikal Second Lieutenant 37 Rep 209 Posts Drives: F30 335i M Sport Join Date: Nov 2005 Location: Scottsdale, AZ iTrader: (0)	Thanks guys! I drop it off to the shop this Friday. I would imagine they would keep it until the middle of January sometime, because of Christmas and New Years. __________________ /Chris
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12-19-2005, 07:21 PM	#22
3aficionado Captain 17 Rep 710 Posts Drives: 02 M3/RRover Super Join Date: Oct 2005 Location: Los Angeles iTrader: (0) Garage List My girl's 2004 Merc ... [0.00] 2006 Range Rover Su ... [0.00] 2002 M3 [0.00]	Synikal, that sucks. Hold that transporter company responsible for every dime it takes to get it back to new. Don't sign any docs (sign away your rights to sue) until you are happy. Just curious, why did you only drive the car for 10 miles before shipping from Ohio to Arizona? Was it an internet/fly-in to test drive purchase? Also, do you know if the car was covered by your insurance during the transportation? Just curious if you have a second checkbook to pay repairs in case the transportation company drags their feet.
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