DCT buyers beware!!!

[atcga]

Long story short...At the 1200 mile service dealer put in wrong tranny fluid. Dealer says they did what BMW instructed them to do. Tranny starting slipping and whining soon thereafter. Dealer's had the car for a week and changed the tranny fluid out with the new stuff per BMW and is delivering the car today. BMW corporate says no new tranny, no extended warranty, no nothing. They will not do anything else. BEWARE if you need anything from BMW. They suck!

[southlight]

You're not the first this has happened to. Have a look at this:
http://www.m3post.com/forums/showthread.php?t=142347

Davo's transmission has been changed, though. This is what you should ask for also.


Best regards, south

[atcga]

Oh, I've asked for it, believe me. I may have to kick somebody's ass, but I'm willing.

[gadget]

hmm something is not right. BMW knows that the 6mt fluid damages the DCt. They have already replaced a few trannies due to this issue. Why wouldn't they replace yours.... clearly the dealer made a mistake since they where probably to busy pushing your car to the limits to read the TSB.

are you a troll from the 6MT club

[Epacy]

Originally Posted by gadget

are you a troll from the 6MT club

Wow

[JEllis]

Originally Posted by atcga

Long story short...At the 1200 mile service dealer put in wrong tranny fluid. Dealer says they did what BMW instructed them to do. Tranny starting slipping and whining soon thereafter. Dealer's had the car for a week and changed the tranny fluid out with the new stuff per BMW and is delivering the car today. BMW corporate says no new tranny, no extended warranty, no nothing. They will not do anything else. BEWARE if you need anything from BMW. They suck!

Old news man... I believe the only fix is for BMW to replace the tranny. I think your dealer is either lying to you or just need to make some phone calls.

Jason

[southlight]

Originally Posted by gadget

are you a troll from the 6MT club

Totally uncalled for! The guys's got a problem and asks for help. Relax and stop stating such assumptions.


Best regards, south

[mkoesel]

I'll bet BMW does not eat 100% of the cost for the M-DCT boo-boos. It makes sense given that there was indeed a memo sent out. Part of the liability is likely to lie with the dealerships.

And guess what? Your dealer has apparently decided they don't want to own up to their share of the mistake. You need to make sure that both they and BMW USA know that you are aware that others have had their transmissions replaced for this exact same issue. And make sure it is you who talks to BMW USA, don't let your dealership be the middleman, and do not believe anything they say unless you can prove it to be true.

[gadget]

Originally Posted by Epacy

Wow

Originally Posted by southlight

Totally uncalled for! The guy's got a problem and asks for help. Relax and stop stating such assumptions.


Best regards, south

Guys - Please lighten up. My post was not offensive.

It was a serious but light hearted question. Like the rest of my post stated, it did sound a little suspicious that BMW would damage a car by means of the wrong fluid and then tell the customer to F off.

[e46e92love]

Originally Posted by southlight

Totally uncalled for! The guys's got a problem and asks for help. Relax and stop stating such assumptions.


Best regards, south

+1

[e46e92love]

Originally Posted by southlight

You're not the first this has happened to. Have a look at this:
http://www.m3post.com/forums/showthread.php?t=142347

Davo's transmission has been changed, though. This is what you should ask for also.


Best regards, south

South,

Do you know whether they are not changing the fluid at all (as I have read) or they are now changing the fluid but with the M-DCT Fluid versus the 6MT fluid?

[ihyln]

This confirms it. Most BMW techs are fucking morons. Lesson learned, bring the TSB and shove it in their faces. Hell, when I take my car in I will demand to be with the car as it is serviced.

[Mx3]

Originally Posted by mkoesel

I'll bet BMW does not eat 100% of the cost for the M-DCT boo-boos. It makes sense given that there was indeed a memo sent out. Part of the liability is likely to lie with the dealerships.

And guess what? Your dealer has apparently decided they don't want to own up to their share of the mistake. You need to make sure that both they and BMW USA know that you are aware that others have had their transmissions replaced for this exact same issue. And make sure it is you who talks to BMW USA, don't let your dealership be the middleman, and do not believe anything they say unless you can prove it to be true.

+1 on the liability to the dealer. The memo sent out in May states the DCT has special DCT OIL for it. So if the dealer was notified and put in the wrong fluid then the dealer should be at fault and step up and replace it. If you have any issues when you get your car back, get them to replace it. It's a CLEAR mistake on behalf of the dealer that they cant deny.

[Mx3]

Originally Posted by e46e92love

South,

Do you know whether they are not changing the fluid at all (as I have read) or they are now changing the fluid but with the M-DCT Fluid versus the 6MT fluid?

I just got my DCT serviced last week for it's 1200 mile. The Service manager said the DCT fluid doesnt need to be changed at the 1200 mile service interval. It can be changed but it doesnt need to be changed as the tranny doesnt have break-in fluid in it. My car didnt have the fluid changed. Thank goodness for all the posts I read before taking my car in.

Good luck all.

[FAN_F1]

Can you post the TSB or said link?

[darkalley]

insane that this is still happening.

[umwolverine]

I think a call to BMWNA is in order. The dealer sounds like they are trying to screw you and save themselves in the process.

[gadget]

Originally Posted by southlight

Totally uncalled for! The guys's got a problem and asks for help. Relax and stop stating such assumptions.


Best regards, south

Originally Posted by e46e92love

+1

+1000000000. Can you belive the nerve some people have

In any case, couldn't find the TSB but this may help

Publish Date: May 13, 2008
Expiration Date: July 13, 2008

Subjct: M3 Dual Clutch Transmission Fluid

E90, E92 and E93 M3 vehicles can be equipped with a Dual Clutch Transmission (DCT with M Drivelogic), Option Code 2MK. This new transmission requires a special lubricant/hydraulic fluid referred to as BMW DCT OIL 1.

This is an extended-life type fluid which DOES NOT require maintenance (replacement).

Currently the fluid is not available via your Parts Distribution Center. Until further notice, when DCT OIL 1 fluid is required, enter a PuMA Case and wait for a responce.

[southlight]

Originally Posted by gadget

+1000000000. Can you belive the nerve some people have

In any case, couldn't find the TSB but this may help

I'm kinda sensitive on such comments.

Originally Posted by e46e92love

South,

Do you know whether they are not changing the fluid at all (as I have read) or they are now changing the fluid but with the M-DCT Fluid versus the 6MT fluid?

Originally Posted by FAN_F1

Can you post the TSB or said link?

Here you go: http://www.m3post.com/forums/showthread.php?t=146208

As gagdet mentioned, DCT fluid is an "extended life type of fluid" which does not require to be changed.


Best regards, south

[MDCTFTW]

Here: http://www.m3post.com/forums/showthr...ght=blackberry

I remembered the OP mentioned his blackberry. Haha.

EDIT: Oops ... south beat me to it.

[mattwhite]

Originally Posted by atcga

Long story short...At the 1200 mile service dealer put in wrong tranny fluid. Dealer says they did what BMW instructed them to do. Tranny starting slipping and whining soon thereafter. Dealer's had the car for a week and changed the tranny fluid out with the new stuff per BMW and is delivering the car today. BMW corporate says no new tranny, no extended warranty, no nothing. They will not do anything else. BEWARE if you need anything from BMW. They suck!

This is strange. Everyone on this board who has had this happen has received a new transmission. In fact, with my car, not only did they replace the transmission, they also replaced the transmission oil cooler and thermostat because they wanted to make sure no residual MT oil would get into the new transmission.

Have you discussed the specific cases on this board with your service advisor or BMW NA? Can they explain why numerous people here got new transmissions yet you are not? Also, I would not trust your dealer to do the right thing on their own. Get BMW NA involved and talk directly with them. It could be that the dealer realizes they are going to be on the hook for this, and they are telling you that a fluid change will fix it when they haven't even spoken to BMW NA.

[ideliver]

My thoughts from before are here:

http://www.m3post.com/forums/showpos...&postcount=168

My inclination is that since it is a stealership mistake...that they are on the hook for the cost of the repair...not BMW

Can someone with knowledge of how a new car stealership works please chime in???