|
|
|
KEEP M3POST ALIVE BY DOING YOUR TIRERACK SHOPPING FROM THIS BANNER LINK! |
Post Reply |
|
Thread Tools | Search this Thread |
12-09-2008, 10:29 AM | #1 |
Major
258
Rep 1,238
Posts
Drives: 2020 X6M Competition DG
Join Date: Jun 2008
Location: Fort Lauderdale
|
My 360 Forged Experience E90 M3 SSII
Dear members,
Finally, my rims are scheduled to arrive next week. I have a couple of things I want to get off my chest about this particular 360Forged Experience. I am however going to wait how things pan out next week with my rims until I make my overall review. I will post pictures as well. Stay tuned. Thanks to those who helped me choose my rims.
__________________
2020 X6M Competition // Donington Grey // Executive Package// Bower and Wilkins Sound System // Driver Assistance Package // CF Trim
|
12-09-2008, 10:52 AM | #2 |
Major General
518
Rep 5,483
Posts |
good or bad experiences ?
360 is DA BOMB! BTW, I gotta ask, why start this thread if that is all your going to say?
__________________
Current:
2019 BMW X5 40i - Carbon Black/Tartufo Individual Leather 2020 Range Rover HSE - Black/Black 2020 Audi R8 V10 Performance Spyder 6MT - Ascari Blue/Black |
Appreciate
0
|
12-09-2008, 01:24 PM | #3 | |
Private
1
Rep 66
Posts |
Quote:
Why start a thread and not really say anything? I've been dealing with the guys at 360 over the past week or more and their customer service has been second to none. In my view if you have something to say, say it and if not keep quiet! Sure we all have good and bad experiences with suppliers I'm not saying people won't have the off day with 360 or any other vendor, but to start this thread seems a bit pointless! |
|
Appreciate
0
|
12-09-2008, 03:50 PM | #6 |
Major
258
Rep 1,238
Posts
Drives: 2020 X6M Competition DG
Join Date: Jun 2008
Location: Fort Lauderdale
|
Well lets see how things play out next weekend. If they keep their promises then all is well. Why am I going to bad mouth them now without giving them a chance.
__________________
2020 X6M Competition // Donington Grey // Executive Package// Bower and Wilkins Sound System // Driver Assistance Package // CF Trim
|
Appreciate
0
|
12-09-2008, 03:51 PM | #7 | |
Major
258
Rep 1,238
Posts
Drives: 2020 X6M Competition DG
Join Date: Jun 2008
Location: Fort Lauderdale
|
your not going to keep my quiet. dream on
Quote:
__________________
2020 X6M Competition // Donington Grey // Executive Package// Bower and Wilkins Sound System // Driver Assistance Package // CF Trim
|
|
Appreciate
0
|
12-09-2008, 04:00 PM | #9 |
Colonel
190
Rep 2,867
Posts |
From what I understand by ur comment, they probably promised u a date to be delivered and werent able to send them out by then. Sometimes u gotta just live with it and understand how busy they are. Trust me, this is coming from someone who cannot wait for anything. But I truly know they are stupid busy but have a great staff. They also told me they would try to get me my wheels by the end of this month having ordered them middle of november, but I am deff not holding my breath, nor would i question them, as long as my wheels get to me in perfect conditons and at a reasonabl;e time, im all for it
|
Appreciate
0
|
12-09-2008, 04:01 PM | #10 |
Major
258
Rep 1,238
Posts
Drives: 2020 X6M Competition DG
Join Date: Jun 2008
Location: Fort Lauderdale
|
They are friendly people do deal with but I felt they dropped the ball on keeping me informed and returning phone calls. Perhaps they were busy or they simple forgot to call. Which ever the case may be, IMO it was unacceptable. For you...perhaps not. It's a matter of opinion.
One the plus side, they offered to take good care of me for now on and they promised my rims for next week. If things go well as planned, then all is well.
__________________
2020 X6M Competition // Donington Grey // Executive Package// Bower and Wilkins Sound System // Driver Assistance Package // CF Trim
|
Appreciate
0
|
12-09-2008, 04:03 PM | #11 |
Major
258
Rep 1,238
Posts
Drives: 2020 X6M Competition DG
Join Date: Jun 2008
Location: Fort Lauderdale
|
I'm not a pushy guy. The people form 360 Forged can vouch for that. I wasn't constantly calling and be annoying. I just wanted some feedback and a call back when they said they would, that's all. Is that too much to ask for?
At any rate, I'm happy that they did call me and explained to me what they will do for me. I happy as of now. They promised my rims next week and I'm happy with that. I just hate promises that aren't kept. If you aren't sure then don't promise me.
__________________
2020 X6M Competition // Donington Grey // Executive Package// Bower and Wilkins Sound System // Driver Assistance Package // CF Trim
|
Appreciate
0
|
12-09-2008, 04:06 PM | #12 | |
Colonel
190
Rep 2,867
Posts |
Quote:
|
|
Appreciate
0
|
12-09-2008, 04:16 PM | #13 |
Private
1
Rep 66
Posts |
Hey don't get me wrong mate, i'm not telling you to keep quiet, I'm just saying you may as well say what you gotta say regardless of whether things happen when you want em to or not.
From reading the rest of the post it seems that they've been a bit slack on the communication side of things with you, that's fair enough. When you spend this sort of money on something, it becomes a premium product and I'd expect premium service to go with it. They've been good with me so far but I'd feel the same as you if things start to slack. It's just the way you started the thread sounded like something really major was wrong. Good luck with the delivery, which ones did you choose in the end |
Appreciate
0
|
12-10-2008, 07:23 AM | #14 |
Major
121
Rep 1,198
Posts |
I have mixed emotions about 360. Here's my scenario:
Ordered the Mesh 8's on 9/5 and was told they would be delivered in 3-4 weeks. Actually delivery occured on 11/6 after numerous delivery date promises that were not kept. The explanations for the delays were a difficult move to a new location, SEMA and finally they acted like I shouldn't have expected the wheels so quickly (even though that is what I was told at the time of order). There was a lack of follow through on promised communications and I had to follow-up to get answers. Just before the delivery date, I was sent pics of the wheels and they were not Mesh 8's - the wheels were Mesh 10's. Jon was the person who sent the pics said he didn't notice that the wrong wheel had been made until I pointed it out to him! I still find that hard to believe. I decided to ultimately to take the wheels as I liked the look and they made a concession to compensate for the mix-up. During my order I spec'd a 10" rear rim as I didn't want as large of a lip as shown in the Mesh 8 pics. I also went with Toyo T1-Rs rather than the Invo's as I know the T1-Rs and was unfamiliar with the Invos. The 285 T1-R rubbed and I went with a 275 to eliminate the rubbing. This is probably a better result as it retains the relative spread between front and rear widths so the amount of understeer does not increase. Purportedly, the T1-Rs run wider than the Invos but when you look at the Nitto and Toyo websites, the section width of the two tires is .006" different. Not much difference in my book. They offered to reconfigure the wheel to a 10.5" width in hopes of pulling the outside edge of the tire inward but I would have had to pick up the cost of this change. I ultimately went to a smaller tire size as it was the least expensive option. My point here is I had a rubbing problem on a custom set of wheels and they did anticipate the problem or at least did not communicate it to me. In the end, I do like these wheels and I get lots of compliments. All of my conversations with Jon, Jordan and Miguel were cordial and they appeared supportive but they did not always do what they promised without multiple follow-ups on my part. So my buying experience was not exceptional for sure. BC
__________________
'15 M3, '16 911 Turbo S Cab
|
Appreciate
0
|
12-10-2008, 01:09 PM | #15 |
135
Rep 1,825
Posts |
This is my third set of wheels from 360.
Let me tell you they are a great group of guys. They aren't huge like HRE etc. They make sick wheels and put in a ton of effort into every wheel. theyr'e wheels are top notch and their customer service is 2nd to none. I think we all get a little impatient about waiting for our wheels to get done Ill admit im guilty of that. But 8 weeks is pretty fast for a custom made wheel made to your specs. Try and do that with HRE. The only reason why some people get their HRE's faster is because they are already made sitting in a warehouse and it still takes almost 8 weeks to get them to you!! My friend had to actually had a set of wheels cut for his car from HRE and it took 16 weeks!!!! Not to metnion the customer service is crap. So give 360 break. They are turning out amazing wheels with top notch quality. I know how you feel we just have to be a little more patient. What helped me waiting for the wheels was one day i went over by there shop to look at some of the wheels in person and within 5 minutes im not even kidding about 30-45 people called asking when their wheels were going to be ready. And a lot of them only placed their order about 2 weeks before that!!! I was like wow now i know how they feel i would of flipped out!! But Jordan and Miguel picked up every phone call and they were very calm and attented to everyones needs. Barry C i know how you feel. I went over to their shop as they were moving and it was crazy. They are def. moving up. It was alot of work when they were moving and going to SEMA etc. I ordered my wheels at the same time they were doing all this lol. But also you have to understand they never usually use T1R's so im sure the rubbing was a suprise to them to. But you requested that tire so what are they suposed to do? Also you asked them to make a different offset with a 10'' wide wheel without taking measurements on your car or an m3. Im sure they did the best they could with what they had but its kinda difficult to measure without having the car on hand to try a new offset. Im sure Jordan and the Gang will make it right in the end.
__________________
The original Hid angel eyes for sale now on ebay
User name lmims526894rou Or contact me at chrism9551@aol.com |
Appreciate
0
|
12-10-2008, 01:32 PM | #16 | |
Captain
16
Rep 705
Posts |
Quote:
I got my HRE p40's right when they came out in M3 specs and it took 3 weeks. 8 weeks? Dont think so. Make it right in the end? Their rims are insanely overpriced and they cant even deliver them when they say they will. It is not ok to not quote an accurate timeframe. How the fuck hard is it to figure out. Lets see if it takes 3-4 weeks to make them and another week to ship them thats 4-5 weeks. Tell the customer 6-7 weeks to be safe. Most likely the rims will arrive early based on overquoting the timeframe and you have happy customers. Simple. |
|
Appreciate
0
|
12-10-2008, 01:44 PM | #17 | |
Major General
518
Rep 5,483
Posts |
Quote:
And HREs are not ? Uh huh, but your HRE p40's were probably being made or already made when you got them ( I dont doubt you got them right away). But if you called HRE today and ordered wheels, specific to your desires and to your car. I am 100% sure you wouldn't have them within 3 weeks, let alone 8 weeks! However, your right about one thing...they should be more realistic about their timeframes for delivery of their wheels to their customers. You are 100000% right about that.
__________________
Current:
2019 BMW X5 40i - Carbon Black/Tartufo Individual Leather 2020 Range Rover HSE - Black/Black 2020 Audi R8 V10 Performance Spyder 6MT - Ascari Blue/Black |
|
Appreciate
0
|
12-10-2008, 02:06 PM | #18 | |
Major
121
Rep 1,198
Posts |
Quote:
The basic issue is they overpromise and underdeliver to some extent. Granted some of this could be due to growth but you know what? Most customers don't care about a vendor's problems - they care about results. Quite frankly, 360 is better at marketing their product than producing and delivering it. So anyone who buys a 360 wheel needs to understand that they will most likely encounter some frustration along the way. This comment is based on my experience as well as that of another person on this board who I've had on-going PMs regarding their order. Now we have the post from the OP as another data point. Is the end product worth it? To most buyers the answer is probably yes but it will be depend on one's tolerance/expectations of a vendor's performance. BC
__________________
'15 M3, '16 911 Turbo S Cab
|
|
Appreciate
0
|
12-10-2008, 03:18 PM | #19 | |
Colonel
249
Rep 2,084
Posts |
Quote:
__________________
2012 Audi R8 V10TT| 6MT| Suzuka Grey
2015 Ferrari 458 Speciale| Rosso Scuderia 2020 BMW X7| Mineral White 2022 992 GTS| 7MT | Shark Blue |
|
Appreciate
0
|
12-10-2008, 05:03 PM | #20 | |
Major
121
Rep 1,198
Posts |
Quote:
BC
__________________
'15 M3, '16 911 Turbo S Cab
|
|
Appreciate
0
|
12-10-2008, 07:33 PM | #21 | |
135
Rep 1,825
Posts |
Quote:
Like i said they aren't a big company like HRE and i think Jordan wants to keep it that way. The downside is every set of rims is built to spec. Im sure HRE has a bunch of p40's etc. sitting in a ware house already made for the m3...... so thats the difference In the end you cant make every customer happy and im sorry to see you had some probs Barry C. Hopefully you be able to enjoy the wheels now that its all said and done though
__________________
The original Hid angel eyes for sale now on ebay
User name lmims526894rou Or contact me at chrism9551@aol.com |
|
Appreciate
0
|
12-10-2008, 09:03 PM | #22 | |
Major
121
Rep 1,198
Posts |
Quote:
As I've stated in another post - I've purchased a ton of aftermarket parts over the past 8 years and I've seen both very good and very bad customer service/execution. My purpose of posting here is to state my experience with 360. Based on my experience, I can't put 360 in the "very good" column where I could recommend them without hesitation. For example - how do you go almost 8 weeks and not realize that you made the wrong wheel and the customer had to point it out to you? Thank God they sent pics prior to shipping! In the end what kept them off my s**t list was their attitude and willingness to correct problems. But you have to be patient - that's for sure. BC
__________________
'15 M3, '16 911 Turbo S Cab
|
|
Appreciate
0
|
Post Reply |
Bookmarks |
Thread Tools | Search this Thread |
|
|